Hi, cant install OT One Click Import Demo Content and OT Testimonial, gettimg the message: An error occurred while installing OT One Click Import Demo Content: Der Download ist fehlgeschlagen. cURL error 28: Failed to connect to oceanthemes.net port 80 after 10005 ms: Timeout was reached.

Also i could not install wpbakery, booking and rev-slider, same error message, but i installed them manually.

But I need the Demo data and the testimonials, so what can I do?

Greetz Marcus

Hi, Font Awesome is not loading, there is nor arrow in the Back to Top button.

Regards Marcus

Hello. I have purchased the Mentor theme and installed it on my wordpress. I thought the WooCommerce plugin was installed, but no. So I have installed the plugin. But just when installing and activating the WooCommerce plugin, WordPress gives an error and the home page no longer loads. Can you help me solve this problem please? Thank you

Hi, great Theme I was just wondering about the appointments function, is there a place were I can change all text to another language? Or if I can in other ways change the text in this plugin/function.

Hello,

I’ve downloaded and installed the Mentor Personal Development Coach theme and using it as my website theme.

My question – is there a way to increase the size of the social media buttons on the site? They show up really small and I’d like to increase the size if possible.

Thanks so much, Margaret margaretmartin@tampabay.rr.com

How do you select the various sections? When I upload the theme the pages are blank

Good Afternoon,

We have some issues with certain elements showing as code and not as they are supposed to on the home page of the website. Also, our logo has disappeared. Please check out https://therapyofwellington.com/. You will see it defaults to the Mentor logo and then as you scroll down, there are some elements showing as code and not as elements. Any suggestion on what the issue might be?

Thank you!

Theme failed to iget installed in Wordpress for missing stylesheet.css error

Good Morning,

I have a question – I am updating a client’s theme on your Mentor Theme. She had the site built a few years ago but the designer didn’t put a copy of the purchase code. I had my client purchase it and we are now updating it. We are using Version 1.2 and I see you are now on 2.3.3. Can I simply add the purchase code on the site and update the theme or do I need to add the updated theme files into the file manager?

Thank you!

Allison

hi, i need to get rid of the pre loader completely from the website. its causing issues. Please tell me how i can do this

hey how do I change the pre loader for the website, the theme is so badly built there is absolutely no configuration option in the customize either.

please tell me the steps from where i can change it, I need to do it urgently

Hi, I want to place a ticket but the theme that I have is not included in their ticketing system

Hello, the revolution slider needs to be updated with a license key. Can you please provide that?

Hello Good day, Please, first of all, don’t tell me to open a ticket because I might do something crazy like scream at the top of my voice…

Okay my No 1. Does Mentor theme support Woocommerce?

No 2. How can I include payment in the booking where a client must pay when making an appointment?

Regarding Website http://www.emsmethods.com License #: fda8d155-bfb3-427b-bf89-8860c7751830 Please request login info – I’m not clear if this will be public.

ERROR MESSAGE that is inside MENTOR THEME. DASHBOARD MESSAGE READS: The Font Awesome plugin caught a fatal error. When trying to load Font Awesome, the plugin’s configuration was invalid. Try deactivating, uninstalling, and re-activating the Font Awesome plugin.

Note: WordPress, all my plugins, and the Mentor theme was successfully updated last Wednesday. On Friday that fatal error popped up. There’s no FONT AWESOME amongst my plugin list. I am not a developer, I used a paid service for the current updates. I was told that Mentor Theme tech support should help with this issue. I paid for theme support today. I see you don’t have a ticket system, so am praying that your tech support is customer friendly and solves this issue.

License #: fda8d155-bfb3-427b-bf89-8860c7751830

I have a problem with the appointment plugin, When i try booking appointment and fill in all the field, it doesn’t send mail to the customer email instead it send the back to my default email

Hello Ocean Theme, I purchase this mentor theme 6 days ago, and honestly it is the worsted mistake I have made, the theme has no functionality at all, the text editor does not respond to styling and a lot of things are just wrong with the theme. I can’t style and design the way I want because the theme keeps limiting… I had like to request a refund because it is just useless to use this theme because it is not giving exactly what I want.

Hello Ocean Theme, I purchase this mentor theme 6 days ago, and honestly it is the worsted mistake I have made, the theme has no functionality at all, the text editor does not respond to styling and a lot of things are just wrong with the theme. I can’t style and design the way I want because the theme keeps limiting… I had like to request a refund because it is just useless to use this theme because it is not giving exactly what I want.

Hello Good day, I’m interested in purchasing this theme but my major concern after reading through all the complains, has those issues been fix

Hello I updated the mentor theme but I can only see the slider and the mentor options are not available anymore. I use Wp bakery and I have the version 2.2.4.1. What can I do to get more updated version. I would need more mobile responsive updates too because the css are slowing down a lot.