23189 comments found.
What happened to the template? The documentation is incorrect, and the Demo upload is not accurate at all.
Hello, @shagasi,
We are sorry for the inconvenience, it was the server end issue and we have fixed it now, please check back again after removing the browser cache: https://www.portotheme.com/wordpress/porto/documentation/
And demo importing is working fine already.
Regards, P-THEMES.
I’m trying to upload the demo of “Architecture 2” – here: https://developers.webguys.co.il/ And the boxes of the services do not increase
Hello, @shagasi,
Could you please contact us via our support system with your theme purchased account and with your site WP Admin Login details so that we will check it for you on your site and help you out?
Regards, P-THEMES.
The document cannot be opened for the newly purchased templates. https://www.portotheme.com/wordpress/porto/documentation/
Hello, @asong528,
We are sorry for the inconvenience, it was the server end issue and we have fixed it now, please check back again after removing the browser cache: https://www.portotheme.com/wordpress/porto/documentation/
Regards, P-THEMES.
impossibile visualizzare https://www.portotheme.com/wordpress/porto/documentation/ Error establishing a database connection
Hello, @sicilia69,
We are sorry for the inconvenience, it was the server end issue and we have fixed it now, please check back again after removing the browser cache: https://www.portotheme.com/wordpress/porto/documentation/
Regards, P-THEMES.
Not able to login to the customer support. I requested to change my email ID of the support login, I got the email reset link, but I get “403 Forbidden” error message when I set a password.
Hello, @elancedigitalmedia,
Could you please once try again, and if you will find the same issue again then please share your theme purchase code PDF file with me with this comment URL via my email aizazawan55@yahoo.com so that I will reset the support account for you.
Regards, P-THEMES.
The product title is only on 1 line, how to make the title automatically line up when the length is large. Thanks
Hello, @ilikevitama,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .woocommerce-loop-product__title {
white-space: normal !important;
}
ul.product_list_widget li .product-details a, .widget ul.product_list_widget li .product-details a{
white-space: normal !important;
}
Regards, P-THEMES.
Awesome, it worked fine, thank you so much
You’re Most Welcome!!
Hello, Is your theme have social login feature?
Hello, @hindistack,
First of all, thanks for showing your interest in Porto WordPress 
Yes, you can use this plugin with our theme for the social logins: https://wordpress.org/plugins/nextend-facebook-connect/
Regards, P-THEMES.
Hello Porto, How is your theme better from Woodmart?
Hello, @hindistack,
We have very latest an new features and design as well and also our theme is one of the fastet theme on the market in terms of speed and we have latest designs as well.
https://www.portotheme.com/wordpress/porto_landing/whats_new_6_6.htmlRegards, P-THEMES.
hello, prepurchase question :
I have read comments from 1 year ago, that suggested that the alidropship plugin does not work with your theme, some mentioned it displays price of supplier and other price at the same time etc.
I am wondering if you still stand on your position that this is a custom work, or if the theme now works fully with alidropship plugin ?
Thanks
Hello, @muskariim,
First of all, thanks for showing your interest in Porto WordPress
Our theme if fully Woo compatible and any plugin built to follow the WordPress and Woo core standards, it should have to work fine with our theme as well.
So no any other customer reported such issue after that, hope it will work fine.
Regards, P-THEMES.
1. i want to add a custom field to the single product page, how do i edit the single product page?
2. how do i show 2 lines of the product title instead of default 1 line in the shop page and home page?
Hello, @emmawizzy801,
1. You can try with the Advance Custom Field plugin, It is already pre-packaged with our theme, and here is the video: https://www.youtube.com/watch?v=a1b0E-Cd_lQ
2. Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .woocommerce-loop-product__title {
white-space: normal !important;
}
ul.product_list_widget li .product-details a, .widget ul.product_list_widget li .product-details a{
white-space: normal !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/05/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
1. I tried to create a single product page but in dashboard>>porto>>template builder, mine is showing just two menus (ALL and POPUP) instead of 8 different menus in the video, i just want the custom field that i want to create to display immediately under the price in the single product page
2. the wishlist icon on my website menu is not displaying on the sticky menu both on desktop and mobile, it only displays on the menu and when i move down on my website it disappears. What should i do?
Hello, @emmawizzy801,
1. Please make sure that you have turned it ON from Porto >> Speed Optimization Wizard >> Other Minify.
2. I have just checked your site now and there is no icon in menu without sticky as well: https://postimg.cc/njDMXhVc
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/05/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understanding.
Regards, P-THEMES.
I am using architecture 2 Demo for development.
With what editor is the projects section created in?
None of the work.
Hello, @guyzamir,
Which project section are you talking about? Could you please share the screenshot and also please let me know with which page builder, you imported that Demo on your site?
Regards, P-THEMES.
I have purchased 4 licenses from you so far from this account, apart from this, you have another license that I use through another friend’s account. I really like your theme and I use it often and will continue to use it. I have purchased many licenses and will continue to do so. It would be great if you could give us a license as a gift.
Hello, @csoylu,
We really appritiate it, and we warmly welcome to you in our family… but unfortunately. this is not possible to give the license as a gift, The theme is on yearly sale now and soon it will be finished, so try to grab as many as possible licenses of the theme…
Regards, P-THEMES.
Not able to update porto functionality from wordpress dashboard. If update externally it breaks product page.
Now updated plugin manually and then update theme from panel. Product page works after updating plugin but it doesn’t work once theme updated.
Hello, @Vantagekart,
Sound’s Good!! that your issue is resolved.
And we always recommended to first update the theme and then plugin. This is the right way.
Regards, P-THEMES.
@PT-Support2
Issue not resolved yet.
If we update theme then it breaks product page.
Hello, @Vantagekart,
Could you please contact us via our support system with your site WP Admin and Cpanel Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello,
After the updates, the review button of my website running in Catalog Mode appears in the same language, although there are different languages. Different people have written to you before, but you stated that it happened because of the language plugin. By the way, I’m using polylang. But the catalog mode is provided by the porto theme and as a result of my research, the problem is caused by the port plugin. I installed an extra plugin for this problem. I think if you fix this problem we don’t need the extra plugin. Because there are more than one person having this problem.
For those encountering the same issue, I fixed it by installing the ELEX WooCommerce Catalog Mode plugin. When you install this plugin, the language tab of the button becomes active again on the polylang translation screen.
Hello, @rtrmax,
Thanks for your report, and really appritiate that you shared the plugin here, it might help some other customers as well and Could you please contact us via our support system with the complete explanation of this issue, so that we will check it and forward it to the development department for upcoming updates.
Regards, P-THEMES.
Is there a way to reset the theme installation without needing to reactivate?
Same domain.
Hello, @guyzamir,
Unregister your license first and then reactivate again after a new Install.
Please read our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
I just updated the theme and I got a critical error what is HAPPENING!!
Hello, @AnimeSexShop,
Please try to update the theme manually and check back and also make sure to update the porto functionality plugin as well: https://www.portotheme.com/wordpress/porto/documentation/update-theme/
Regards, P-THEMES.
Hello, can you please reset my licenses?
Thank you!
Hello, @fatihemregunes,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Every time I try to use the Porto Twitter Tweets Widget, it’s your tweets not my tweets that get returned, Thats even after generating new Consumer Key, Consumer Secret, Access Token, Access Token Secret and entering my username into the Twitter Screen Name input box, in all lower case, without the handle symbol.
Is this just me?
Hello, @lennone,
Sorry to hear about the inconvenience.
But it seems to be an issue of your API and TOKEN generation settings because we have confirmed from the Test Site, it is working properly fine.
So, please make sure that you have followed all the required steps in this regard defined by the Twitter Official Documentation:
https://developer.twitter.com/en/docs/twitter-api/getting-started/getting-access-to-the-twitter-api
https://developer.twitter.com/en/docs/authentication/oauth-1-0a/api-key-and-secret
Hopefully, after that, you won’t find any issues on your end.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/09/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
can i combine pages from multiple demos ?
Hello, @kareemamrr,
First of all, thanks for showing your interest in Porto WordPress
Yes you can using our Porto Studio functionality: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Regards, P-THEMES.
Hi,
I am not able to edit Header and Footer because I can’t see the front-end editor, I can just see some shortcodes. I followed the documentation so I could import a header or a footer and unfortunately, there are no demo header/ footer templates available for import. Please help me. Thank you!
Hello, @Alexandru-Trandafiridis,
Please make sure that you have checked “Yes” to porto_builder under WP Bakery >> Role Manager: https://postimg.cc/D81HD4B8
Regards, P-THEMES.
We are having an issue with the Porto members order. The grid items are not being displayed in the correct order.
Hello, @nmwoods_1,
Please try to Install this plugin on your site: https://wordpress.org/plugins/simple-custom-post-order/ and change the order of the Members from the backend, it will automatically work on frontend as well.
Regards, P-THEMES.
thanks. We have done that and issue still occurs. Basically the order of the articles in the source code are correct but their placement on screen dictated by absolute placement is out of order
Hello, @nmwoods_1,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello, I have purchased a porto theme license many times before. I usually use more than one language on my sites. I want to buy a few more licenses, but there is an error I am encountering. Let’s say I made a site with 2 languages, English and Turkish. After adding the pages to the menu, when I say save, other menus do not appear on the site, except for the default language. In order for it to appear, I need to select and save individual menus from the menu locations section. This issue makes me think frankly how will I update the menus if the edit locations tab is removed by wordpress. Because adding even a single page to any menu makes all menus invisible except the default first language.
The plugin I use for language translation is polylang.
Hello, @ferhat60,
No worry about that, this is the plugin issue not the theme issue, this option will not remove. Also, please ask about this issue from the Polylang plugin support to check this for you and give the proper solution.
Regards, P-THEMES.
Thanks, I have one more question. Can we buy more than one regular license on a single account?
Also, how many days will the discount last? I bought 1 license and I’m thinking of buying a few more licenses.
Hello, @ferhat60,
1. Yes you can purchase as many licenses as you want using a single account. 2. It will be ended by 30th nov 2022.
Regards, P-THEMES.
