23224 comments found.
Hi I have a problem with WOOOcommerce and my server told me that the problem is coming from Theme
Fatal error: Uncaught Error: Call to undefined method PortoShortcodesClass::generate_wpb_css() in /htdocs/wp-content/themes/porto/vc_templates/vc_btn.php:163 Stack trace: #0 /htdocs/wp-content/plugins/js_composer.old/include/classes/shortcodes/core/class-wpbakeryshortcode.php(451): require() #1 /htdocs/wp-content/plugins/js_composer.old/include/classes/shortcodes/core/class-wpbakeryshortcode.php(424): WPBakeryShortCode->loadTemplate(Array, ’’) #2 /htdocs/wp-content/plugins/js_composer.old/include/classes/shortcodes/core/class-wpbakeryshortcode.php(546): WPBakeryShortCode->content(Array, ’’) #3 /htdocs/wp-content/plugins/js_composer.old/include/helpers/helpers.php(1323): WPBakeryShortCode->output(Array, ’’) #4 /htdocs/wp-includes/shortcodes.php(355): vc_do_shortcode(Array, ’’, ‘vc_btn’) #5 [internal function]: do_shortcode_tag(Array) #6 /htdocs/wp-includes/shortcodes.php(227): preg_replace_callback(’/\\[(\\[?)(vc_btn…’, ‘do_shortcode_ta…’, ‘[vc_btn title=”...’) #7 /htdocs/wp-content/plugins/js_composer.old/include/help in /htdocs/wp-content/themes/porto/vc_templates/vc_btn.php on line 163
Hello, @Anidea3848,
Could you please contact us via our support system with your site WP Admin and Cpanel Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, we are getting the following error in the browser console:
Uncaught SyntaxError: “undefined” is not valid JSON at JSON.parse (<anonymous>) at HTMLDivElement.<anonymous> (theme-async.min.js?ver=6.5.3:1:44658) at Function.each (jquery.min.js?ver=3.6.1:2:3003) at s.fn.init.each (jquery.min.js?ver=3.6.1:2:1481) at a (theme-async.min.js?ver=6.5.3:1:44535) at HTMLDocument.<anonymous> (theme-async.min.js?ver=6.5.3:1:47460) at e (jquery.min.js?ver=3.6.1:2:30038) at t (jquery.min.js?ver=3.6.1:2:30340)
Hello, @nmwoods_1,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Buen día
Me podría brindar la siguiente información
1. Son 133 plantillas diferentes de wordpress ? 2. Las plantillas Tienen implementado servicio de pagos por pse y tarjeta de crédito o se pueden implementar facilmente para colombia? 3. Que base de datos utiliza ? 4. Tiene alguna promoción? 5. Al comprarlas que me llegaría y como ? 6. Cuanto es en pesos colombianos ? 7. Como es el tema de instalacion? Instalo el tema en wordpress y y se ahi puedo escoger cualquier tema o los temas vienen por a parte y puedo instalar cualquiera de ellos. 8. Puedo vender los temas o modificarlos ?
Hello, @rauleduardo1992,
First of all, thanks for showing your interest in Porto WordPress 
1. Yes we have 133 pre-built demos, and you can check all of them here: https://www.portotheme.com/wordpress/porto_landing/
2. Our shop templates are based on the WooCommerce plugin and WooCommerce has the default payment options, you can read here: https://learnwoo.com/woocommerce-default-payment-gateways/
3. It’s a WordPress theme so you can Install the theme on WordPress only and you can contact your service provider for the WordPress database concern.
4. Our theme is on sale now and less than 24 hours are remaining in ending that sale, and we do not have any other promotion for now.
5. You will get the WordPress Theme and plugins included in the theme package and then you can Install it on your site: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
6. You can convert your currency into dollars online on google and check the amount.
7. Please check the videos in point no 5 and you will get the answer to your question.
8. No you can not sell the theme, this is against Envato policy.
Regards, P-THEMES.
Hello, I try to use the Import/Export function from the Theme Options. When clicking on import (both URL and File) it says settings are imported, but in fact nothing changed. Both websites have an active licences and are up-to-date.
How to solve this issue?
Thanks!
Hello, @thecreativelabnet,
After completing the importing process, you have to click on save changes button and then check back to your site after removing the browser cache.
Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello, after the last update of the theme, the product title does not appear on the single product page. I request your urgent help.
Hello, @sonertan,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.
.single-product .product_title {
display: block !important;
}
Regards, P-THEMES.
Hi! After updating to version 6.6.0, under Templates Builder > Single Product, the customizer no longer works?
Hello, @alexpeterlong,
I have just tested it at my end on my test site and finds it working perfectly fine at my end, please see this screenshot: https://postimg.cc/HjzbMf6x please make sure that you have updated the theme properly and also make sure that you have updated the porto functionality plugin as well.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/09/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
Hi! I noticed, the product image is not the same, is there any way to fix it?
This is my website: https://thumuadonghohieu.com/hop-xay-dong-ho/ Image: https://ibb.co/LdMzpSR
Hello, @alexpeterlong,
Your provided image URL is showing this: https://postimg.cc/sM5yG6fT
Regards, P-THEMES.
Hi! This link you can see https://thumuadonghohieu.com/hop-xoay-dong-ho/
Hello, @alexpeterlong,
Do you want to set the same height and size of the product images on Shop/Category pages?
Regards, P-THEMES.
Hi! That’s right, that’s what I need, please help me.
Hello, @alexpeterlong,
The images settings are not depends on our theme but it is coming from the WooCommerce, so you have to go to Appearance >> Customize >> WooCommerce >> Product Images and change the “Thumbnail cropping” option as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/09/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
Hello,
I would like a refund, your product has a lot of problems on my server (incomplete loading of libraries) however I have a fairly sturdy server: dedicated server 32 gb of ram 1000 bg of nvme hard disk
Hello, @snake332,
Could you please contact us via our support system with your site WP Admin and Cpanel Login details and explain your issue in detail there, if possible with some screenshots or small video clips so that our experts will check it for you on your site and help you out if possible.
Regards, P-THEMES.
Hi, does the latest 6.6.0 theme update support WooCommerce 7.1.x
Thank you.
Hello, @MrADeveci,
Yes our latest version of the theme 6.6.0 is fully ready and compaitable with WooCommerce 7.1.x.
Regards, P-THEMES.
I purchase the theme and when I went to install the demo site template. the site layout is all over the place and doesn’t look remotely like what the template should look like…im using shop 6
Hello, @opticp,
Could you please share your live site URL with me here to check on which you are facing the issue so that I will check and help you out accordingly.
Regards, P-THEMES.
here it is
Hello, @opticp,
This is your site SSL certificate issue, please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
this helps! thanks
You’re Most Welcome!!
The license of my theme is used on an unknown site I would like to deactivate it please
Hello, @dev_marius,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
You do realize that when using Elementor as the editor for Architecture 2 demo none of the elements in the elements link work, right?
Hello, @guyzamir,
Could you please explain your issue more clearly if possible with some screenshots for my better understanding.
Regards, P-THEMES.
As well as the access details, I sent the reference via email.
The services part of the slider area is not imported correctly.
Hello, @guyzamir,
I have just tested it at my end on my test site and it is working perfectly fine for me, please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/03/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
I have already sent the site access information. I see no reason to purchase a support license once again when there is such a significant bug when you check the linked domains, we have just activated the template for the demo. Please, do you have access details and the problem is urgent. Thanks.
Hello, @guyzamir,
First of all, this is not the bug as this only happens on your site not on my test site and not on other customers sites.
Second, we have to follow the Envato policy and this is illegal to get/provide the support when the support is expired.
And you can write us via our suppot system here: http://portotheme.com/support with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
First of all, this does not happen only to me, I am listing here 2 customers who presented you with the same problem and you directed them to submit a support ticket but you still did not solve the problem. For example: User: Aphro (16 days ago) “Hi! Where can I find the “services” template page for “architecture 2”? It has not been loaded with demo content install and it is not in the “porto studio”. Thanks! :)” User: QUOALA (11 months ago) “Hello, I bought your theme and loaded the Architecture 2 demo with Elementor but I have big problems with the display, starting with the slider that doesn’t work. Thank you for helping me.”
I contacted you in a message through here: https://themeforest.net/user/p-themes#contactHello, @guyzamir,
Please write to me via email aizazawan55@yahoo.com with this comment URL so that I will further assist you and check it for you on your site.
Regards, P-THEMES.
I sent you an email. Did you receive it?
Hello, @guyzamir,
Replied back to your email, please check back your email reply now.
Regards, P-THEMES.
how to can edit this from all the pages and posts?
we don’t want h1 here,, we want div or h5
Hello, @cyberwebmaster,
Could you please explain your issue in detail, if possible with some screenshots for my better understanding.
Regards, P-THEMES.
how we can remove /product/ from widgets, i want to have http://website.com/product-url without http://website.com/product/product-url
Hello, @cyberwebmaster,
You have to check under WordPress Permalinks setting as our theme does not have any influence on it.
https://wordpress.org/support/article/using-permalinks/Regards, P-THEMES.
Hello, how to enable registration option on theme? I see only login I need also to enable my customer to register , get email and approve their account
Hello, @bakulutu,
Please go to WP-Dashboard >> WooCommerce >> Setting >> Account’s & Privacy and check yes below given both options and then check your site after removing the browser cache.
1. Allow customers to create an account during checkout 2. Allow customers to create an account on the "My account" page
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/12/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
Getting 2 Major issues:
1. None of the forms on my website is working. The forms are made with elementor pro forms. Submitting any form gives “X Error”
2. After a purchase is complete, instead of getting the thank you page, user gets “there has been a critical error on this website” message. And No emails are delivered. This happened since 18th Nov.
I use FluentCRM pro, FluentSMTP, Amazon SES, Amazon WorkMail.
I am asking for support here because my support login has some issues. I wanted to change the support login mail ID. I get the email to confirm my email Address. When I click on the link and proceed to change the password, nothing happens. I get Forbidden Error message. Please help me
Hello, @elancedigitalmedia,
Could you please once try again, and if you will find the same issue again then please share your theme purchase code PDF file with me with this comment URL via my email aizazawan55@yahoo.com so that I will reset the support account for you.
Regards, P-THEMES.
What happened to the template? The documentation is incorrect, and the Demo upload is not accurate at all.
Hello, @shagasi,
We are sorry for the inconvenience, it was the server end issue and we have fixed it now, please check back again after removing the browser cache: https://www.portotheme.com/wordpress/porto/documentation/
And demo importing is working fine already.
Regards, P-THEMES.
I’m trying to upload the demo of “Architecture 2” – here: https://developers.webguys.co.il/ And the boxes of the services do not increase
Hello, @shagasi,
Could you please contact us via our support system with your theme purchased account and with your site WP Admin Login details so that we will check it for you on your site and help you out?
Regards, P-THEMES.
The document cannot be opened for the newly purchased templates. https://www.portotheme.com/wordpress/porto/documentation/
Hello, @asong528,
We are sorry for the inconvenience, it was the server end issue and we have fixed it now, please check back again after removing the browser cache: https://www.portotheme.com/wordpress/porto/documentation/
Regards, P-THEMES.
impossibile visualizzare https://www.portotheme.com/wordpress/porto/documentation/ Error establishing a database connection
Hello, @sicilia69,
We are sorry for the inconvenience, it was the server end issue and we have fixed it now, please check back again after removing the browser cache: https://www.portotheme.com/wordpress/porto/documentation/
Regards, P-THEMES.
Not able to login to the customer support. I requested to change my email ID of the support login, I got the email reset link, but I get “403 Forbidden” error message when I set a password.
Hello, @elancedigitalmedia,
Could you please once try again, and if you will find the same issue again then please share your theme purchase code PDF file with me with this comment URL via my email aizazawan55@yahoo.com so that I will reset the support account for you.
Regards, P-THEMES.
The product title is only on 1 line, how to make the title automatically line up when the length is large. Thanks
Hello, @ilikevitama,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .woocommerce-loop-product__title {
white-space: normal !important;
}
ul.product_list_widget li .product-details a, .widget ul.product_list_widget li .product-details a{
white-space: normal !important;
}
Regards, P-THEMES.
Awesome, it worked fine, thank you so much
You’re Most Welcome!!
