23221 comments found.
Hello, I try to use the Import/Export function from the Theme Options. When clicking on import (both URL and File) it says settings are imported, but in fact nothing changed. Both websites have an active licences and are up-to-date.
How to solve this issue?
Thanks!
Hello, @thecreativelabnet,
After completing the importing process, you have to click on save changes button and then check back to your site after removing the browser cache.
Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello, after the last update of the theme, the product title does not appear on the single product page. I request your urgent help.
Hello, @sonertan,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.
.single-product .product_title {
display: block !important;
}
Regards, P-THEMES.
Hi! After updating to version 6.6.0, under Templates Builder > Single Product, the customizer no longer works?
Hello, @alexpeterlong,
I have just tested it at my end on my test site and finds it working perfectly fine at my end, please see this screenshot: https://postimg.cc/HjzbMf6x please make sure that you have updated the theme properly and also make sure that you have updated the porto functionality plugin as well.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/09/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
Hi! I noticed, the product image is not the same, is there any way to fix it?
This is my website: https://thumuadonghohieu.com/hop-xay-dong-ho/ Image: https://ibb.co/LdMzpSR
Hello, @alexpeterlong,
Your provided image URL is showing this: https://postimg.cc/sM5yG6fT
Regards, P-THEMES.
Hi! This link you can see https://thumuadonghohieu.com/hop-xoay-dong-ho/
Hello, @alexpeterlong,
Do you want to set the same height and size of the product images on Shop/Category pages?
Regards, P-THEMES.
Hi! That’s right, that’s what I need, please help me.
Hello, @alexpeterlong,
The images settings are not depends on our theme but it is coming from the WooCommerce, so you have to go to Appearance >> Customize >> WooCommerce >> Product Images and change the “Thumbnail cropping” option as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/09/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
Hello,
I would like a refund, your product has a lot of problems on my server (incomplete loading of libraries) however I have a fairly sturdy server: dedicated server 32 gb of ram 1000 bg of nvme hard disk
Hello, @snake332,
Could you please contact us via our support system with your site WP Admin and Cpanel Login details and explain your issue in detail there, if possible with some screenshots or small video clips so that our experts will check it for you on your site and help you out if possible.
Regards, P-THEMES.
Hi, does the latest 6.6.0 theme update support WooCommerce 7.1.x
Thank you.
Hello, @MrADeveci,
Yes our latest version of the theme 6.6.0 is fully ready and compaitable with WooCommerce 7.1.x.
Regards, P-THEMES.
I purchase the theme and when I went to install the demo site template. the site layout is all over the place and doesn’t look remotely like what the template should look like…im using shop 6
Hello, @opticp,
Could you please share your live site URL with me here to check on which you are facing the issue so that I will check and help you out accordingly.
Regards, P-THEMES.
here it is
Hello, @opticp,
This is your site SSL certificate issue, please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
this helps! thanks
You’re Most Welcome!!
The license of my theme is used on an unknown site I would like to deactivate it please
Hello, @dev_marius,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
You do realize that when using Elementor as the editor for Architecture 2 demo none of the elements in the elements link work, right?
Hello, @guyzamir,
Could you please explain your issue more clearly if possible with some screenshots for my better understanding.
Regards, P-THEMES.
As well as the access details, I sent the reference via email.
The services part of the slider area is not imported correctly.
Hello, @guyzamir,
I have just tested it at my end on my test site and it is working perfectly fine for me, please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/03/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
I have already sent the site access information. I see no reason to purchase a support license once again when there is such a significant bug when you check the linked domains, we have just activated the template for the demo. Please, do you have access details and the problem is urgent. Thanks.
Hello, @guyzamir,
First of all, this is not the bug as this only happens on your site not on my test site and not on other customers sites.
Second, we have to follow the Envato policy and this is illegal to get/provide the support when the support is expired.
And you can write us via our suppot system here: http://portotheme.com/support with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
First of all, this does not happen only to me, I am listing here 2 customers who presented you with the same problem and you directed them to submit a support ticket but you still did not solve the problem. For example: User: Aphro (16 days ago) “Hi! Where can I find the “services” template page for “architecture 2”? It has not been loaded with demo content install and it is not in the “porto studio”. Thanks! :)” User: QUOALA (11 months ago) “Hello, I bought your theme and loaded the Architecture 2 demo with Elementor but I have big problems with the display, starting with the slider that doesn’t work. Thank you for helping me.”
I contacted you in a message through here: https://themeforest.net/user/p-themes#contactHello, @guyzamir,
Please write to me via email aizazawan55@yahoo.com with this comment URL so that I will further assist you and check it for you on your site.
Regards, P-THEMES.
I sent you an email. Did you receive it?
Hello, @guyzamir,
Replied back to your email, please check back your email reply now.
Regards, P-THEMES.
how to can edit this from all the pages and posts?
we don’t want h1 here,, we want div or h5
Hello, @cyberwebmaster,
Could you please explain your issue in detail, if possible with some screenshots for my better understanding.
Regards, P-THEMES.
how we can remove /product/ from widgets, i want to have http://website.com/product-url without http://website.com/product/product-url
Hello, @cyberwebmaster,
You have to check under WordPress Permalinks setting as our theme does not have any influence on it.
https://wordpress.org/support/article/using-permalinks/Regards, P-THEMES.
Hello, how to enable registration option on theme? I see only login I need also to enable my customer to register , get email and approve their account
Hello, @bakulutu,
Please go to WP-Dashboard >> WooCommerce >> Setting >> Account’s & Privacy and check yes below given both options and then check your site after removing the browser cache.
1. Allow customers to create an account during checkout 2. Allow customers to create an account on the "My account" page
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/12/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
Getting 2 Major issues:
1. None of the forms on my website is working. The forms are made with elementor pro forms. Submitting any form gives “X Error”
2. After a purchase is complete, instead of getting the thank you page, user gets “there has been a critical error on this website” message. And No emails are delivered. This happened since 18th Nov.
I use FluentCRM pro, FluentSMTP, Amazon SES, Amazon WorkMail.
I am asking for support here because my support login has some issues. I wanted to change the support login mail ID. I get the email to confirm my email Address. When I click on the link and proceed to change the password, nothing happens. I get Forbidden Error message. Please help me
Hello, @elancedigitalmedia,
Could you please once try again, and if you will find the same issue again then please share your theme purchase code PDF file with me with this comment URL via my email aizazawan55@yahoo.com so that I will reset the support account for you.
Regards, P-THEMES.
What happened to the template? The documentation is incorrect, and the Demo upload is not accurate at all.
Hello, @shagasi,
We are sorry for the inconvenience, it was the server end issue and we have fixed it now, please check back again after removing the browser cache: https://www.portotheme.com/wordpress/porto/documentation/
And demo importing is working fine already.
Regards, P-THEMES.
I’m trying to upload the demo of “Architecture 2” – here: https://developers.webguys.co.il/ And the boxes of the services do not increase
Hello, @shagasi,
Could you please contact us via our support system with your theme purchased account and with your site WP Admin Login details so that we will check it for you on your site and help you out?
Regards, P-THEMES.
The document cannot be opened for the newly purchased templates. https://www.portotheme.com/wordpress/porto/documentation/
Hello, @asong528,
We are sorry for the inconvenience, it was the server end issue and we have fixed it now, please check back again after removing the browser cache: https://www.portotheme.com/wordpress/porto/documentation/
Regards, P-THEMES.
impossibile visualizzare https://www.portotheme.com/wordpress/porto/documentation/ Error establishing a database connection
Hello, @sicilia69,
We are sorry for the inconvenience, it was the server end issue and we have fixed it now, please check back again after removing the browser cache: https://www.portotheme.com/wordpress/porto/documentation/
Regards, P-THEMES.
Not able to login to the customer support. I requested to change my email ID of the support login, I got the email reset link, but I get “403 Forbidden” error message when I set a password.
Hello, @elancedigitalmedia,
Could you please once try again, and if you will find the same issue again then please share your theme purchase code PDF file with me with this comment URL via my email aizazawan55@yahoo.com so that I will reset the support account for you.
Regards, P-THEMES.
The product title is only on 1 line, how to make the title automatically line up when the length is large. Thanks
Hello, @ilikevitama,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .woocommerce-loop-product__title {
white-space: normal !important;
}
ul.product_list_widget li .product-details a, .widget ul.product_list_widget li .product-details a{
white-space: normal !important;
}
Regards, P-THEMES.
Awesome, it worked fine, thank you so much
You’re Most Welcome!!
Hello, Is your theme have social login feature?
Hello, @hindistack,
First of all, thanks for showing your interest in Porto WordPress 
Yes, you can use this plugin with our theme for the social logins: https://wordpress.org/plugins/nextend-facebook-connect/
Regards, P-THEMES.
Hello Porto, How is your theme better from Woodmart?
Hello, @hindistack,
We have very latest an new features and design as well and also our theme is one of the fastet theme on the market in terms of speed and we have latest designs as well.
https://www.portotheme.com/wordpress/porto_landing/whats_new_6_6.htmlRegards, P-THEMES.
hello, prepurchase question :
I have read comments from 1 year ago, that suggested that the alidropship plugin does not work with your theme, some mentioned it displays price of supplier and other price at the same time etc.
I am wondering if you still stand on your position that this is a custom work, or if the theme now works fully with alidropship plugin ?
Thanks
Hello, @muskariim,
First of all, thanks for showing your interest in Porto WordPress
Our theme if fully Woo compatible and any plugin built to follow the WordPress and Woo core standards, it should have to work fine with our theme as well.
So no any other customer reported such issue after that, hope it will work fine.
Regards, P-THEMES.
1. i want to add a custom field to the single product page, how do i edit the single product page?
2. how do i show 2 lines of the product title instead of default 1 line in the shop page and home page?
Hello, @emmawizzy801,
1. You can try with the Advance Custom Field plugin, It is already pre-packaged with our theme, and here is the video: https://www.youtube.com/watch?v=a1b0E-Cd_lQ
2. Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .woocommerce-loop-product__title {
white-space: normal !important;
}
ul.product_list_widget li .product-details a, .widget ul.product_list_widget li .product-details a{
white-space: normal !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/05/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
1. I tried to create a single product page but in dashboard>>porto>>template builder, mine is showing just two menus (ALL and POPUP) instead of 8 different menus in the video, i just want the custom field that i want to create to display immediately under the price in the single product page
2. the wishlist icon on my website menu is not displaying on the sticky menu both on desktop and mobile, it only displays on the menu and when i move down on my website it disappears. What should i do?
Hello, @emmawizzy801,
1. Please make sure that you have turned it ON from Porto >> Speed Optimization Wizard >> Other Minify.
2. I have just checked your site now and there is no icon in menu without sticky as well: https://postimg.cc/njDMXhVc
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/05/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understanding.
Regards, P-THEMES.
