8859 comments found.
Hi dear, please, i created a ticket and i need really help to fix the problem that i got after i updated the wp and the theme.
Please. i lost three weeks to understand and built a webite after the updating , my site is not working and everything is not working, please help!!!
Hello,
Your submitted ticket has already been assigned to our support manager’s desk. It will be checked as soon as possible according to the ticket ID queue.
All the best!
Thanks, I lost three weeks job and I re.installed the theme again. and I all lost my changes and editing.
You are welcome and thank you to you too!
Making re-installing of the theme and re-importing demo layouts should be done with the reset, reset will remove settings and changes by default. Could you clarify, why you have made the re-installation
Cheers
Becasue everything was blank and I don’t got any answer from the team.
There should not be such kind of issue with the latest version of the theme and with the pre-packed plugin update. Please kindly wait and our support agent will check
Cheers
Ok dear.
I have just purchased support for 6 months but i can’t create tickets..
Hello,
Try to Logout from the support site and log in with the help of the Login with Envato button, so the account will be synchronized with your Envato account
Cheers
Hi. I would like to ask, how to upgrade the theme safely, if my client have wp version: 5.6.10 and theme version: 4.9.9? What steps to follow to correct update? Thanks!
Hello,
The theme update process doesn’t change the content and settings by default. If you have some customizations in your parent theme, you need to install a child theme. If you will make your modifications to your child theme you don’t have to worry about losing the modifications.
Here is a related manual for child theme >> https://docs.stylemixthemes.com/f-a-q/child-theme
Then you can update it safely >> https://docs.stylemixthemes.com/motors-theme-documentation/getting-started/how-to-update-motors
Cheers
Ok, but after updates in section “install plugins” – after clicking update, nothing happens, the plugin window stay after refresh with the old version number. Thanks
Make sure that you have activated the theme and updated the theme to the latest version. All the theme pre-packed plugins will be available to be updated only after the theme update. when you will update the theme, you can update the plugins from the Motors > plugins section > http://joxi.ru/8230KYxizvvwyA
Cheers
Hello again StylemixThemesSupport Team when will you add classifieds feature on electric vehicle dealership demo ? Thanks Regards
Hello,
We do not have such kind of plan on our roadmap at the moment
Cheers
Hi I have a question. I have the [Car Dealership One ] theme installed now. How do I make my product page display the 1st Feature Details section that shows on all the Classified Demo. The product page for the regular dealership them has tabs. How can I get my product page to look exactly like the one for the classified product page. Please use link to see a screenshot of what I am talking about.
https://drive.google.com/file/d/1LmCI0c8LMBLhxkdwHf6EBots_ekNytLa/view?usp=sharingHello,
There is no option in the theme by default to use the Classified styles in the Dealership demo layouts by default, as both of the demo layouts are completely different and include their own unique design concepts
Cheers
I read the manual but it doesn’t help.
https://hildamotors.cz/admin.jpg
Best regards
Hello,
No access to the WordPress Dashboard after WordPress update?
1. Log in to your ThemeForest profile and download the latest version of the Motors Theme. The following steps outlined in this manual show you how to do that – https://docs.stylemixthemes.com/motors-theme-documentation/general/included-files#how-to-download-motors-theme
2. Unzip the motors.zip archive you downloaded from ThemeForest.
3. Connect to your WordPress site via FTP/Cpanel and navigate to the following directory: ”.../wp-content/themes/”.
4. Now that you have unzipped the motors folder in Step 2 and found the themes directory in Step 3, upload the motors folder into the themes directory. (You need to accept the replacement).
5. Then navigate to the following directory: ”.../wp-content/plugins/” and remove the folders called ‘stm-post-type’ and ‘stm-motors-extends’.
6. Connect to your WordPress dashboard and navigate to Appearance > Install Plugins.
7. Select the STM Post Type and STM Motors Extends plugins and click Install via Bulk Actions.
Get Fatal Error after the STM Post Type update to v4.5.6?
1. Login to your ThemeForest profile and download the Motors package (All files & documentation).
2. Unzip the motors package and navigate to the Bundled Plugins folder.
3. In the Bundled Plugins folder, find the STM Motors Extends plugin zip archive.
4. Unzipping the plugin zip archive.
5. Connect to your WordPress site via FTP/Cpanel and navigate to the following directory: ”.../wp-content/plugins/”.
6. Find the stm-motors-extends folder and remove it.
7. Upload the unzipped stm-motors-extends folder in Step 2 to the ”.../wp-content/plugins/” directory.
Cheers
After updating from version version 5.3.1 to version version 5.3.6, the admin panel does not work.
I read the manual but it doesn’t help.
https://hildamotors.cz/admin.jpg
Best regards
Hello,
We recommend you revert the WordPress of theme on your site, as the Extends and Post Types plugins should be updated before the WordPress update >>> https://docs.stylemixthemes.com/motors-theme-documentation/changelog
Cheers
Hi,
I installed it according to your instructions that you emailed me.
It doesn’t help.
Equally totalitarian error of the administration.
Best regards
Try to downgrade your WordPress version to the older version, after it, update the theme and pre-packed theme plugins, then you can update the WordPress version to the latest version
Cheers
Hi.
Which older version will be sufficient?
Best regards
Hi.
I also rolled it back to Wordpress version 5.9.5
It did not help.
I need to install a new version of the template.
You offer some normal solution.
Best regards
Have you customized/modified the theme templates? As for a testing, we recommend you install the theme on a completely fresh WordPress environment. Please note, that the comments section here for pre-sale questions in general
Cheers
I have been using your template for two years and now you are offering to reinstall me to a new version? Should I reinstall the website that the client has been using for two years, because you failed to update the template?
The latest version of the theme doesn’t include any restrictions in general. We have suggested you for testing purposes.
Cheers
My ticket is without answer for two days now while car rental doesn’t work completely and I’m having loss in the business. Nice 
Hello,
Your ticket is under the general tickets ID queue on our support platform. It will be checked and replied to as soon as possible according to the ticket ID queue. Please kindly note, that there could be some delay due to the weekend period.
The rental function works properly on our customer’s live websites and on our own live testing environments. So, please make sure that you are using the latest version of the theme and all the theme pre-packed plugins are installed/activate/updated as well. In addition, we recommend you check the case on your site by deactivating your child theme (if you have), and by deactivating all of your site’s extra third-party plugins as well
Cheers
Hello, Can you help me with ticket #Z39700. Thanks!
Hello,
Your ticket is under the general tickets ID queue on our support platform. It will be checked and replied to as soon as possible according to the ticket ID queue. Please kindly note, that there could be some delay due to the weekend period.
All the best!
Hello, in the theme announcement it says that it is fully translated professionally into 8 languages. Spanish is one of them. I have opened a ticket, to see how to activate, since topic chains tell me that they are 100% translated into Spanish but my website is half Spanish, half English and I don’t know where and how to translate the rest. They have closed my ticket saying that I have to configure the page in Spanish (it is in Spanish). And then translate with LOCO translate. I don’t understand, in the ticket it tells me that I have to translate and in the sale it tells me that it is translated.
Hello,
The ready translations means that the basics will be translated. However, there will be static strings that should be manually translated from the admin side. As any language could include multiple variations of meanings, you need to translate those static strings from your end. By default, the theme and external plugins are in English. However, the theme and plugins are ready for translations. You can change your site’s main language under the WordPress dashboard > settings > general > site language section. It is recommended to use the Loco Translate plugin in order to properly set translations in the site, via this plugin you can properly organize translations of static strings of the theme and external plugins (Motors Extends, Motors listings, Motors WP Bakery Widgets, Motors Elementor Widgets). So, you can make your site in any language. For more details please kindly follow the instructions from the following manual > https://docs.stylemixthemes.com/f-a-q/how-to-translate-or-change-the-strings-of-the-theme-and-plugins
Cheers
Hello.. I have purchased the theme The site works fine, but there is a problem The filter is not working Doesn’t take me to the inventory page Please solve the problem I sent you the details via support 3 days ago But no response has been received so far
Hello,
Please make sure that you have created an inventory page and set the inventory page in the theme options. For example >>> https://docs.stylemixthemes.com/motors-theme-documentation/theme-options/inventory-settings
After setting the Inventory archive page, you need to resave your site permalinks as well, under the WordPress dashboard > settings > permalinks section (to post name) changes.
Your submitted ticket is in the tickets ID queue, it will be checked and replied to according to the ticket ID queue as soon as possible
Cheers
hi I did exactly that.. but unfortunately it doesn’t work Please do not delay with support so as not to lose my clients
In addition, we recommend you check by deactivating extra third-party plugins. Our support managers will check your ticket as soon as possible according to the submitted ticket ID queue
Cheers
put a ticket in 2 days ago still no answer my site is down please fix your making me look bad
Hello
We’re experiencing a much larger flow of inquiries than usual. Therefore, response times are longer than expected. Our managers will check your submitted tickets according to the ticket ID queue as soon as possible
Cheers
Hey, we cant access the Admin dashboard https://usedevs.com/wp-admin/admin.php?page=stm-admin-plugins#core .. after all update themes then remove and install stm-post-type’ and ‘stm-motors-extends via FTP. Still no Luck!
Hello,
These steps should help to rectify the issues.
No access to the WordPress Dashboard after WordPress update?
1. Log in to your ThemeForest profile and download the latest version of the Motors Theme. The following steps outlined in this manual show you how to do that – https://docs.stylemixthemes.com/motors-theme-documentation/general/included-files#how-to-download-motors-theme
2. Unzip the motors.zip archive you downloaded from ThemeForest.
3. Connect to your WordPress site via FTP/Cpanel and navigate to the following directory: ”.../wp-content/themes/”.
4. Now that you have unzipped the motors folder in Step 2 and found the themes directory in Step 3, upload the motors folder into the themes directory. (You need to accept the replacement).
5. Then navigate to the following directory: ”.../wp-content/plugins/” and remove the folders called ‘stm-post-type’ and ‘stm-motors-extends’.
6. Connect to your WordPress dashboard and navigate to Appearance > Install Plugins.
7. Select the STM Post Type and STM Motors Extends plugins and click Install via Bulk Actions.
Get Fatal Error after the STM Post Type update to v4.5.6?
1. Login to your ThemeForest profile and download the Motors package (All files & documentation).
2. Unzip the motors package and navigate to the Bundled Plugins folder.
3. In the Bundled Plugins folder, find the STM Motors Extends plugin zip archive.
4. Unzipping the plugin zip archive.
5. Connect to your WordPress site via FTP/Cpanel and navigate to the following directory: ”.../wp-content/plugins/”.
6. Find the stm-motors-extends folder and remove it.
7. Upload the unzipped stm-motors-extends folder in Step 2 to the ”.../wp-content/plugins/” directory.
https://stylemixthemes.com/wp/wordpress-6-1-fatal-error-fix-hot-tutorial-for-motors-theme/Cheers
Hi ! Just so it is clear for me. I can use one license on multiple subdomains for multiple websites for different clients. And when I need to transfer the completed website on the respective clients domains this is when I buy another license to use on the clients domain ?
Hello,
One license key can be used for one purchase according to the license policy. Yes, you can use one license for multi-site, for details >>> https://docs.stylemixthemes.com/motors-theme-documentation/installation-and-activation/multiple-websites-on-one-license
Cheers
Hello,
1. I just created a new category (spare parts). I added categories for this section, but when I enter to “add spare parts” page, beside these categories that I made are some extra features that I want to disappear (I sent you photo to https://support.stylemixthemes.com/tickets).
2. Also is there any possibility to remove google maps api location and sections from add listing on website? I mean it is possible to add only countries for location.
Thnanks!
Hello,
1. Could you clarify what demo layout you are using? Is it a Motors Listing types, with different listing types? Or just Classified demo?
2. It can be removed with custom CSS. You can use the custom CSS below under the appearance > customize > CSS section to remove the Location section from Add a Car module >
.stm_add_car_form .stm_add_car_form_1 .stm-form-1-end-unit .stn-add-car-location-wrap { display: none; }
Cheers
Any word on next WPBakery Page Builder update ?
Hello,
Plugins like WP Bakery page builder are not free in general. We have bought those paid plugins from our end and included them in our theme packages as external plugins and they are active from the theme side, so you can use those plugins without any restrictions. All the updates we will include with the theme regular updates. So, the update of the plugins you will be able to get as soon as there will be the theme update
Cheers
Hi, I’ve just bought the theme my question is about if I can test it with a domain and then installed in another domain, I mean the one is goint to works with ? the last domain is working and I cant put it offline until I finish the new site design, that’s why I wanted to test it in one domain first. Thank you !!
Hello,
Yes, you can use one for testing and one for a live site. Note, that you can activate the license key only for one live domain by default. If you want to use the key on a completely different domain, you need to deactivate the key from the old domain. For more, please check the following >https://docs.stylemixthemes.com/motors-theme-documentation/installation-and-activation/license-key-deactivation
Cheers
Latest update has drastically killed the speed of my wordpress dashboard. Frontend seems fine but it takes minutes to navigate the worpress dashboard. Any particular reason? Didn’t happen till I updated everything.
Hello,
Mostly it comes due to extra third-party plugins. As we didn’t get any performance restriction on our testing site in the back-end, we recommend you check the issue by deactivating your child theme (if you have), and by deactivating all of your site’s extra third-party plugins
Cheers
Only Pay Per Listing Option is available for a dealer on ad posting. Submit Option is missing https://prnt.sc/Vlvte3Ge_mpK
Very critical” Pay per listings are not showing on dealers’ dashboard. All pay-per-listing items not showing on dealer dashboard inventory https://prnt.sc/0PRJoLHrTgZ- They only show on front-end inventory but not on dealers’ dashboard inventory. They do not appear there at all. They show on front-end inventory.
Now even if the dealer wants to edit or feature pay-per-listing ads, he can’t because they do not appear on the dashboard.
Hello,
We have already replied to your previous comment according to the profile page tabs. The fix will be included in the coming updates
Cheers
site home page broke www.d3kayautos.co.uk
Hello,
Make sure that you have updated the theme and updated/activated/installed all the theme external plugins as well. After it, we recommend you check by deactivating child theme (if you have) and by deactivating all of your site’s extra third-party plugins.
Cheers
tried that updated the theme and the home page is still blank? we didnt change anything and the home page is now blank the rest of the pages are on, same with another site we used your theme on went down with your update, do i have to keep fixing your theme for customers wasting my time, so many bugs in this theme, none of the car technical bits we show just doesnt work, we have paid for the app lets see how buggy that is
The latest version of the theme doesn’t include such kind of restriction by default. Could you check the server error logs? As the site is not loading and sending 509 server errors at the moment > http://joxi.ru/12MXNRYUga8Njm
Cheers
