23189 comments found.
Hi Porto, To make the home page panoramic (but only the home page) how can I do it?
thanks a lot,
Hello, @Joaquim_,
You can import any of the demo page on your site using Porto Studio and use it as home page on your site as per your requirements.
Regards, P-THEMES.
Hi. There is an option (I don’t remember where) in the theme, I did in the past. To make panoramic the home page. (general – layout …) I think
Please can you suggest me? thanks,
Hello, @Joaquim_,
If you want to change the layout of your complete site, you can from Porto >> Theme Options >> Layout: https://postimg.cc/pmSjkTR2
OR if you only want to change the home page layout then you have to edit the page and change the layout from page view options as per your requirements.
Regards, P-THEMES.
Hi Porto, Can you show me please how to do in case I want to change only the home page? I can’t find the option. Thanks Joaquín
Hello, @Joaquim_,
You have to go to WP-Dashboard >> Pages and find and edit the home page and then scroll below to view options and change the layout from there as per your requirements: https://postimg.cc/2Vhjhdhd
Regards, P-THEMES.
Hi Porto, In the cart page, when I try to delete some product, sometimes is not deleting, after 2 or more times yes. Maybe is some bug?
thanks,
Hello, @Joaquim_,
There is no such issue with our theme, this issue is only on your site and it must be the cache issue only, so please remove your server cache and then remove the site cache and finally check back to your site after removing the browser cache.
Regards, P-THEMES.
Hi Porto,
Please there is some predefined layout (pagebuilder) for my home page and shop page. With pictures just to promote better my products ? I have my home page www.candleart.es but I would like something more intuitive for my clients to shopping.
thank you too much happy Christmas Joaquín
Hello, @Joaquim_,
What you exactly want? Could you please explain it in more detail, if possible with some screenshots for my better understanding?
Regards, P-THEMES.
Hi! Recently added product main images are showing smaller than others in shop archieve pages after newest update. I had same problem months ago but it got fixed. How to fix this? https://ibb.co/p1CkNdb
Hello, @Jettools,
We have to check it on your site, Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, after theme update to version 6.6 some of my images on frontend can’t be loaded – users just see porto grey placeholders. Does anybody else facing this issue? Thank you.
Hello, @solidigra,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
I already bought your theme. I imported Elementor demo – corporate 6. I can use a lot of features but why I can’t use for example counters on elementor demo? Do I need to use visual composer? I just want to only use elementor and use counters and more stuff from shortcodes but I dont want to use another or different page builder like WPBakery… How can I use all features from demo – corporate 6 on my site? When I try to use something it shows me code [vc_row]... instead of elementor
Hello, @MWSPARK,
Please use the Porto Studio functionality and import the counter on your site as per your requirements: https://postimg.cc/F1dqDC10 it will work for you with elementor: https://postimg.cc/RNmRKgtS
Regards, P-THEMES.
Very sorry but I can’t see what you can see. I can see only 32 modules and there are connected with shop. I want to use modules and pages from demo I imported “corporate 6”. https://recordit.co/HGLdemzaIw
Hello, @MWSPARK,
Please make sure that you are using the updated theme and plugins version, if not then update them and check back and if yes then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
I seem to be experiencing a strange issue with my product images. All product images loaded a while back display perfectly at 300×300.
When I check the HTML, it is a simple clean HTML tag referencing the 300×300 version of the image. Perfect!
The strange thing is, all the images I loaded over the past few days are displaying as 210×158. Also, when I check the HTML tag, is seems to be referencing the original image but even so, is not resizing the image properly.
I have checked the Woo settings and the it is set to 300.
Please advise as to where I can investigate this issue. I think I have checked everything and simply cannot figure out why these recent images are not referencing the 300×300 version of the image (which does exist, I have checked)
Hello, @SQLGuru,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Support ticket created: #12202
Hello, @SQLGuru,
Now, please be patience, once the support ticket will be resolved, you will get the reply to your support ticket accordingly.
Regards, P-THEMES.
Showing this error in dashboard (Porto VC Addon is enabled but not effective. It requires Visual Composer to work.)
Hello, @Ds-Solutions,
If you are not using the Visual Composer plugin then no need to use the Porto VC addon plugin as well, just simply deactivate the plugin and it resolved your issue.
Regards, P-THEMES.
How can access to source strings because you have an error In translating the word Connect us us in Arabic
Hello, @reembojeer,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
I use porto theme and I have two languages how can change footer ribbon text Arabic and English
Hello, @reembojeer,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Can you please check support ticket at P theme site. I sent support ticket there about key reset so I can use the porto theme I purchased here. Thank you.
Hello, @JamesGale,
I have just confirmed from the support department and they said that they already replied to your support ticket #12051, so please check your support ticket reply and reply to your support ticket accordingly and please do not panic here and ask for the support tickets as you will always get the reply of your support tickets once it’s resolved.
Regards, P-THEMES.
Good evening. Why can’t I see the product on the product page? The product is there, but I can’t see it. Thanks.
Hello, @Chrysmar,
Could you please check it once by activating the default WordPress theme, like Twenty Twenty Two, just to make it sure that the issue is with our theme or not? If the issue will persist with the default WordPress theme as well then you have to reach out to the WooCommerce support for your issue, Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
The problem is from the Porto theme. Where should I send you the login data in Cpanel?
Hello, @Chrysmar,
You can share via our support system here: http://portotheme.com/support
Regards, P-THEMES.
I opened a ticket with the login data in cpanel
Hello, @Chrysmar,
Now, please be patience, once your support ticket will be resolved, you will get the reply to your support ticket accordingly.
Regards, P-THEMES.
Hello, when we buy the theme, can we install it on 5 different sites? All sites are mine.
Hello, @mehell,
First of all, thanks for showing your interest in Porto WordPress 
1 single license is used for 1 single live URL only, this is Envato policy and you may wish to confirm with them as well.
Please read our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
Regards, P-THEMES.
Hi, Team
After updating the latest version theme, the theme editor or plugin editor under Appearance is gone. I can not find this option to add the custom code snippets.
Is there anyone who has the same issue as mine?
I have another staging site with another theme has no such issue. Can you please help to investigate and advise how to fix it?
Hello, @crazy_cube,
Please make sure that you have updated the plugins as well, if yes then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
thanks, mate. A ticket is submitted and please quickly resolve this issue.
Hello, @crazy_cube,
Now, please be patience, once your support ticket will be resolved, you will get a reply to your support ticket accordingly.
Regards, P-THEMES.
Problem resolved! They have been moved to under Tool tab now. Is it the new settings from the latest theme version?
Hello, @crazy_cube,
Sound’s Good!! that your issue is resolved now and Yes right.
Regards, P-THEMES.
Ok, thanks.
You’re Most Welcome!!
After I install the theme, the error code appears on the home page, how can I solve this problem?
Warning: extract() expects parameter 1 to be array, null given in /www/wwwroot/mallzozo.top/wp-content/plugins/porto-functionality/widgets/block.php on line 23
Hello, @asong528,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hey there could you help me please, when I do purchase code on Wordpress its doesn’t accept. HELP.
Hello, @aycicek07,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Hi there i have a problem with the cart icon loading forever please take a look at www.kalaitzis.gr. Try to add to cart product and just do nothing!
Hello, @inetgr,
Please try to disable all the third party plugins on your site and check back, it seems any third party plugin creating the issue on your site.
Regards, P-THEMES.
What plugin can I use for additional variation gallery’s? I tried a few but none of them work with your theme
Hello, @dennygoosensen,
Unfortunately, we haven’t tested any of the third party plugin with our theme for this purpose, so we are unable to suggest you officially, you can try with any one which better meets your requirements.
Regards, P-THEMES.
what is this issues ?
The package could not be installed. The theme is missing the style.css stylesheet.
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hello, @214160040,
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Regards, P-THEMES.
Hi, I have a problem… the stars below the product are not clickable. I also followed some tips like: Please go to Woocommerce >> Settings >> Product >> Product Rating >> Enable Star Rating Reviews.
OR
Please go to WP Dashboard >> Products >> Select all products >> Select the Edit from dropdown >> Click Apply >> Then you will see the Comment options set as Allow. https://postimg.cc/sMW7xg1D But nothing to do. the site link is: https://lelettricoillumination.it/
This is the product enabled for comments: https://lelettricoillumination.it/prodotto/led-leuchtmittel-kunststoff-opal-1xe27-illu-5/
Hello, @genesis_italia_srl,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
