23189 comments found.
Hi! I’m having a problem with the h1 tag on the homepage. It seems that the h1 tag on the homepage of my website is blank, it cannot display the title of the web.
1. My Homepage: https://thumuadonghohieu.com/ 2. Picture – h1 Empty: https://ibb.co/f2p23gs
Please guide me to fix this issue. Thank you!
Hello, @alexpeterlong,
h1 on home page is for the logo, if you want to change that h1 tag to something else, then you can try with the below given code:
You have to copy and paste the below given Code in your Child Theme functions.php file and change the tag in it as per your requirements:
add_filter( 'porto_logo', 'porto_child_logo' );
function porto_child_logo( $logo_html )
{
return str_replace( array( '<h1 class="logo">', '</h1>' ), array( '<h2 class="logo">', '</h2>' ), $logo_html );
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/09/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
Hi! Is this good for SEO? Because my homepage is an important page. I think the code should optimize the h1 tag so that it appears on the homepage of the website. Thanks
Hello, @alexpeterlong,
We have added that tag to Logo for the SEO purpose, If you want to change it, we also shared the code with you, Otherwise, you can try with any third party plugin like Yoast SEO and change anything related to SEO as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/09/2017. According to Envato support policy, renewing support is required for further support.
Regards, P-THEMES.
Hi Porto: Is the new version 6.6 compatible with WordPress 6.1, Elementor Pro 3.9, and Woocommerce 7.1? Cuz I see in your right panel compatibility with Wordpress 6.0.x, Woocommerce 6.x.x
thanx
Hello, @flashade,
The very latest version of our theme is fully compaitable with the very latest version of the WordPress, WooCommerce and Elementor as well.
Regards, P-THEMES.
thank you!
You’re Most Welcome!!
Hello, I just finished the development of my website and on mobile the site does not load I have an error on safari chrome and firefox
I know that the problem comes from Ohio extra because I deactivated plugin by plugin and the plugin that once deactivated makes the site work on mobile is Ohio extra
Can you help me
https://paris17-osteo.frHello, @dylanouanounou,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi Porto,
Can you tell me what dimensions should have the pictures at the top regarding the accordion format? (I placed 15 images). https://www.candleart.es/test-home-espanol-2/ I don’t know how to find the exact dimensions. I don’t want to put bigger images in order not to affect the speed.thanks.
Hello, @Joaquim_,
The best image size is 600×600 px, so you can use something like that. Otherwise, it will upto you.
Regards, P-THEMES.
Which means which page will focus on printing. In addition to the page itself, customers will be allowed to choose variations of the size and color of the book cover. According to the form in the link below, for example, or any form that leads to the same result Thank you
Thank you
Hello, @ahmadsleiman,
First of all, thanks for showing your interest in Porto WordPress 
Unfortunately, this is not possible, by default we donot have such calculator functionality, so you have to try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Hi Porto,
I’m working in my home page. I used the prebuild Porto Accordion. https://www.candleart.es/test-home-espanol-2/The structure is image categories and then all products tittles (in accordion format). Maybe 70 linkings to products.
Is slowly specially at movile when images of the top and accordion text are loading. How could I do faster? Images at about 100 MB approx. I have to converted to Webp, I have cache pluggin active. And with hosting Varnish.
thanks, good christmas, Joaquín
Hello, @Joaquim_,
In our theme, all the options related to speed you can read here in our theme documentation: https://www.portotheme.com/wordpress/porto/documentation/?s=speed other then that you can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
I’ve been trying for hours to increase the size of the header logo, it’s fuc44ng impossible… Wowww, what’s going on?
https://prnt.sc/9BW-wGAtvG2zHello, @yeriorlando,
I have just checked your site now and it is working fine for me, here is the screenshot: https://postimg.cc/340Nqs4V further if you still think it is not working for you then you can copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.
.header-logo .logo {
max-width: 350px !important;
}
Regards, P-THEMES.
Hi Porto,
is possible to remove the space betwee the top first image (angel) and the grey banner in the top? https://www.candleart.es/test-home-espanol-2/thanks
Hello, @Joaquim_,
Could you please share the screenshot of that space? as I have checked your site now and it is working fine for me, here is the screenshot: https://postimg.cc/bsNL2gKW
Regards, P-THEMES.
Hi, I am trying to disable modal pop up box on top of our homepage, we are using Elementor editor.
We tried this https://www.portotheme.com/wordpress/porto/documentation/faq/home-page-newsletter-pop-up-modal-box-background-image-and-text-changing-or-removing-the-pop-up-modal-box-using-elementor-page-builder/ , we tried everything – the pop up box is not in Porto>Porto templates builder and not anywhere on home page as shown in your documentation. Is there another way we could disable it?
Hello, @artonlipaj,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
the_content does not work in any of the post types.
Not members and not projects…
Please, I sent an email about this with some related bugs: Staff members page/template, Projects
Hello, @guyzamir,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Do you offer any free trial. I wanna try it on my eCommerce store (https://www.allhdd.com/) Before I purchase it.
Hello, @allhddcomny,
First of all, thanks for showing your interest in Porto WordPress
Sorry to say that but we do not have any trial offer, you can only use the theme after purchasing it.
Regards, P-THEMES.
In the members page (Elementor based on Architechture 2) – where does the text come from?
It does not pull it from the members edit page.
It stays on the Lorem Ipsum text…
Hello, @guyzamir,
That layout of the Member has been made using the Single Builder under Porto >> Template Builder >> Single: https://postimg.cc/PNbJv66h
You have to edit it and change the content as per your requirements: https://postimg.cc/F1hJ9dvT
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/03/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
After the 6.6.0 update all my sites aren’t working that is running Porto, please advise urgently.
Hello, @CiNemaza,
Have you updated the theme and Porto Functionality plugin properly? If no then please update again otherwise, please contact us via our support system with your site WP Admin and Cpanel Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Is it simple to add a Mega Menu to the Shop area in Porto? such as showing the 5 or 6 Categories with their thumbnail images in the menu dropdown itself? We are being asked about a new website, and theirs has such a thing. Is it a simple option in Porto to enable it, or do we have to do it some other way?
Hello, @79design,
You can create the block and then set the Porto Product Categories element under it and set it as per your requirements and then use that block in Mega Menu, please watch this video I have captured for you: https://www.veed.io/view/7f50678e-eaae-45ad-afd3-9ef7f5e50051?sharingWidget=true&panel=share
Regards, P-THEMES.
Hi, I’m trying to port with Elementor, but I can’t find many widgets in the wpbakery version. for example the porto image frame ? not available on Elementor ? The port product categories widget has very few variations compared to wpbakery is this normal?
Thx
Hello, @Thompson1977,
That is because we are in still development mode with the Elementor and the WP Bakery was with the theme from the very first day, so we will implement those features and elements soon with the Elementor page builder as well, it is on our to-do list…
Regards, P-THEMES.
Hi Porto, After placing the layout to from without sidebars to Wide. The image in the top (angel) have been reduced in the top and bottom automatically. Can I maintain the full image? how?
thanks, Joaquín
Hello, @Joaquim_,
I have just checked your site now and the image is showing fine and as full, here is the screenshot: https://postimg.cc/zHJCRcS6 so it must be the cache issue at your end nothing else, please try to clear the cache and check back.
Regards, P-THEMES.
Pre-sale question: I am possibly going to purchase this theme in the next few days. I read many of the comments and a good portion of comments mention problems installing the theme. Do you currently still have these problems or have they been fixed? I ask because I will only have 1 day to transfer my godaddy store to wordpress/woocommerce platform and I will not have time to wait for a response from support. Thanks
Hello, @treeseeds1,
First of all, thanks for showing your interest in Porto WordPress
There is no such issue in installing the theme, it is working fine and smoothly… so no need to worry, we will provide you the free Installation service after the purchase.
Regards, P-THEMES.
Good evening how can I print a video count the number of projects by category projects. Thank you
Hello, @cris,
I am sorry but I am unable to understand your requirements, could you please explain it more clearly, if possible with some screenshots for my better understanding.
Regards, P-THEMES.
I’ve already bought this theme for another client and I’m considering buying another license, but, this time I have an issue I need to know if I can solve it without code since this time the client is the one who uploads the image and product information, So, the problem is that when uploading a product image in portrait (let’s say 800 width x1500 px height), in the front office product page the image keeps its original size, not resizing. Appearance >> Customize >> WooCommerce >> Product Images – the setting here don’t allow me set the maximum Height. All I whant is that the images are resized to fit 300×300. I know how to solve this with CSS but I want to avoid that. Is there any setting that I’m missing? Thank you!
Hello, @claudiapp,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi is it possible to disable ajax save on theme settings?
Hello, @maxwebone,
Unfortunately no, this is not possible for now as there is no such option for it.
Regards, P-THEMES.
