8629 comments found.
Hi.
It’s strange that my shopping cart icon has disappeared on the mobile since I last updated the theme.
www.ademann.com
Hello smriko,
since you do not have a menu or menu items, the area with the shopping cart is hidden. However, this also happened with very old versions (e.g. as early as 2.2.0 in 2019), was it a long time since you updated? Do you remember which version you were from? Or maybe you changed something in the menu recently?
I can provide you with a CSS snippet otherwise that circumvents the problem, but I still recommend trying to check if you have changed anything in the menu lately to get back to the previous situation:
@media (max-width: 959px) {
.uncode-empty-menu-mobile #masthead .mmb-container {
display: block !important;
}
.uncode-empty-menu-mobile .mobile-menu-button {
display: none !important;
}
.mobile-additional-icons {
right: 27px;
top: 12px;
}
}Put it into a child theme or into “Theme Options > CSS & JS > CSS”. Best 
Hello again. It is updated continuously and I don’t really know during which update it disappeared. It’s been a while since I posted products for sale.
Thanks for the great support, solved the problem.
Thank you too, all the best 
Hi.
I have withdrawn from writing to you again but I am getting gray-haired and cannot get one thing right. On the first page of https://ademann.com/ if you scroll down, there is a product I “sell”. The add to cart button is not fluid on the first page, but it is on https://ademann.com/product/garment-sketches/ . Do you have any idea what is wrong?
And by the way, can the “column” be removed? It does not disappear, although I check that it can only be bought in one edition.
Happy Holidays.
Sorry I meant. “quantity column”.
Hello smriko,
regarding the style of the button, as it is not inside a Single Product but on the Home Page, different styles are applied. Add the class ‘product’ to the Row containing the product in the home page: https://undsgn.d.pr/i/o1fP9i
The issue of Quantity Inputs: this is a change recently introduced by WooCommerce. To hide Readonly Quantity Inputs we will add a filter from the next Uncode update. If you already want to use it, you have to replace the file on your server:
wp-content/themes/uncode/woocommerce/global/quantity-input.php
with this one: https://www.dropbox.com/s/rt3ib4sbwdbywoh/quantity-input.php?dl=0 and add to your Child Theme, at the bottom of the functions.php file this snippet:
add_filter( 'uncode_hide_readonly_qty_input', 'uncode_child_hide_readonly_qty_input', 10, 3);
function uncode_child_hide_readonly_qty_input($return, $min_value, $max_value) {
if ( $min_value === 1) {
$return = true;
}
return $return;
}Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thank you for solving the problems, worked like a charm!
Hi smriko! Thank you for the confirmation!
PS: The fix will be part of the next update!
Sorry smriko, the file you copy/paste contained a typo, please copy/paste it again from here https://www.dropbox.com/s/rt3ib4sbwdbywoh/quantity-input.php?dl=0 to avoid issues. Thank you in advance and and sorry for the oversight. Let us know, best 
Absolutely, thank you! 
Thank you too, best!
is there a built in pop-up window feature?
Hi yeezygod! No we are sorry, there is no a pop-up built-in, but you can use the popular Pop-Up Builder as suggested in this article: https://undsgn.com/create-wordpress-popups/
PS: Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! https://support.undsgn.com/hc
thanks!
Thank you for the confirmation!
Hi there, I tried updating my theme and keep getting this message:
Update failed: There is an expected problem related to a possible website migration. Please remove the Purchase Code and register the product again from the System Status to validate the Purchase Code again. If the issue persists contact the theme author. (Error 23)
I removed the purchase code from the box that has “Envato Purchase Code” and put it back in and now it says:
According to the Envato License Terms, you have exceeded the maximum number of activations permitted for a single Purchase Code. Therefore, please purchase an additional license, or follow the procedure for deregistering the Purchase Code.
Please help. Thank you
Hi growwithspring! We have just replied to your private message, please check your inbox. If you had not been the one to message us about a very similar problem, please send us a private message using the form on this page: https://themeforest.net/user/undsgn
Hey. After updating the theme & WooCommerce to the latest version, I get this:
uncode/woocommerce/global/quantity-input.php version 7.2.0 is out of date. The core version is 7.2.1
Says to ask theme author to update theme files. Let me know if you’re releasing a fix.
Hi crate! Thanks for the heads up, I see that this WooCommerce update is a few hours old and it looks like they changed this file at the last minute. Please note that it doesn’t mean that something doesn’t work, just that there was a change on their end. I will notify the developers and let you know as soon as possible.
Time the new Uncode update will be published you can use this code to update the quantity-input.php file (it’s new thew version): https://pastebin.com/raw/XEPmaVWN
Awesome. Super fast support, great theme! Thanks.
Thank you! If you have the same problem after updating the file, deactivate Uncode Core and activate again to trigger a refresh!
I have a small issue on https://cosplayhero.de suddenly the sticky menu is not sticky anymore
Hi supermex! We are sorry but from here we are not able to replicate, and it’s really not easy figure out the possible problem, try to remove all extra plugins, and possible extra customisations we see on your code: https://undsgn.d.pr/v/e8shkq
I’ve just tried updating the theme on wordpress and got this message, how can I resolve it?
An error occurred while updating Uncode: There is an expected problem related to a possible website migration. Please remove the Purchase Code and register the product again from the System Status to validate the Purchase Code again. If the issue persists contact the theme author. (Error 23)
Hello UtopiaDM! Please, just deregister the purchase code and activate it again: https://undsgn.d.pr/MdmE7Z
Error 23 occurs in the presence of a possible migration, which means that the user creates the site on a URL and then migrates to the final URL, rightly when you try to update is not found the correspondence of the URLs in the database, for this, you are asked to register it on the final URL.
Let us know, best 
Hi there, I have a strange problem with the Lightbox gallery. I have pages where all images are linked to all other images on that page. But if I open them in Lightbox, it only displays the caption of the first image. The other images don´t get captions. In the source code these image captions get a class “lg-empty-html” added to “lg-sub-html”. Is this a known issue? Is there a fix?
Hello musimon! No, it isn’t a known issue unfortunately and, to try to replicate it, it would be helpful to see the page with your gallery, is that possible?
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!
https://support.undsgn.com/hc
The Wp Bakery Page Builder seems to conflict with CPT UI custom post type. Whenever a custom post type is using WP Bakery Page builder syntax inside the post body, the post title is not shown in the frontend.
See: https://accademiainfinita.it/2/vid/test/
when no WP Bakery syntax is used, everything works normally
Hello oloccina2, sorry for the issue, however there is a filter to avoid that. Please add to your child theme the PHP snippet here below:
function uncode_child_content_header_post_types( $post_types ) {
$post_types[] = 'your_custom_post_type_slug';
return $post_types;
}
add_filter( 'uncode_content_header_post_types', 'uncode_child_content_header_post_types' );
Replace, of course, the string `your_custom_post_type_slug` with your real CPT slug (I guess it is vid but I can’t make sure, sorry) and let us know.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thank you. Do you have a tutorial I can follow? The code you provided is not working for me.
I think you should provide this kind of stuff in your documentation, seems the theme says to support the CPT UI plugin
Hello! It supports it in facts, but without being able to enter your administration I have no data to know what the problem is, and the only patch we have, concerning custom post types, solves a possibile conflict due to the choice of the First Row of the page builder as page header. I don’t know if this is the case for you, if you tell me that it doesn’t work I don’t have much else to suggest, unfortunately, except to open a ticket on our Help Centre https://support.undsgn.com/hc to allow us to investigate.
As for the tutorial, if you need a guide to install a child theme, here is the doc: https://support.undsgn.com/hc/en-us/articles/213454729-Child-Theme The snippet I suggested above should be inserted at the bottom of the child theme’s functions.php file
Let us know, best 
alright, thanks!
Thank you, all the best 
Hello, I am having some breadcrumbs issues with the site https://thescaletippers.com/
I would like to remove remove all breadcrumbs from the shop and products pages. I tried doing this at the theme level with no success.
I was able to use the css code: body.post-type-archive-product .row-breadcrumb { display: none !important;
This code did remove the breadcrumbs from the shop page. But there breadcrumbs remain on product pages. Is there a line off css that can help remove this from the product pages?
Thanks!
Hi RellsFargo! From here we cannot understand what settings you are missing. Anyway, this should do the trick:
.row-breadcrumb.row-breadcrumb-light {
display: none;
}
Perfect! that’s solved my issue within seconds!
Just wanted to thank you for the quick response! I love this theme and the support is always excellent!
Thank you for the confirmation! 
Does anyone know how to add backdrop-filter: blur(10px); to their navigation bar of Uncode? Utilizing the knowledge base, I found the code to seemingly “delete” the navigation, but it doesn’t work to add it. Thanks!
Hi oberseite! Do you want a semi-transparent blurred menu? Please share the link to your site so we can check if based on your settings is possible to suggest a code.
A very, very rough draft of a redesign is at https://offers.obexpest.com/testing. We’d like the top nav, like we have there, to have the semi-transparent blurred navigation – correct. Thanks!
Hi oberseite! We don’t see any Top Nav sorry… Probably you have the redirect active…
We just don’t have any links currently. The top nav is the white space with the logo.
Did you check your site in Incognito? The Top Nav is not visible since you probably have the Redirect option active: https://undsgn.d.pr/i/2xvIQb
It’s there now, I’m sorry. I didn’t realize I had something blocking it.
This should do the trick:
.menu-wrapper.menu-sticky .menu-container {
backdrop-filter: blur(16px);
}
In the options, it gives an error saying “Unknown Property,” and doesn’t change anything on the page?
How is possible that doesn’t change anything if we see it? https://undsgn.d.pr/v/LhHc86
It’s already working…
Strange! Okay. I’ll clear out the cache and try another browser right quick.
Works in Chrome, but not Safari.
Add also this in the selector: -webkit-backdrop-filter: blur(16px);
You guys are awesome – thank you!
Thank you for the confirmation!
Hi, we bought your theme with a different account than this. We have two purchase codes. We don’t have the envato login details anymore and don’t know username and mail adress. Is it somehow possible to get access to the theme files and support via your website undsgn.com? Thanks!
Hi flipstar99! We are sorry but the theme can only be downloaded from the private profile page on the Envato Market website.
Hi, on my frontpage (www.plantepressen.dk) the font of the menu turns white with the transparent menu, but on another page such as www.plantepressen.dk/aarstidsbrev/ the font color stays dark, and cannot be read. How do I change this?
Hi Plantepressen! It seems that you need to set the correct Skin. The first column container of the Header should be Dark skin on the second page: https://support.undsgn.com/hc/en-us/articles/213459749
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello I’m sorry but I can’t log in to your support center.
I have a problem my websites were hacked and infected with malware. I had to delete everything immediately. All my sites including unfortunately the site I used Uncode with. Now I wanted to install Uncode and it is apparently not possible. Could you kindly reset my websites?
Best regards
Hi xRacer! What is the exact problem? If you do not describe the problem in detail it remains difficult for us to understand. If the problem is license related please send us a private message using the form on this page and enter the Purchase Code you need to use: https://themeforest.net/user/undsgn
I deregistered the license on aikyam.it and tried to register on accademiainfinita.it instead – but the site gives me an error. “you have exceeded the maximum number of activations permitted for a single Purchase Code”
seems like the de-registration form the old domain didn’t went through? I cannot open a ticket, my support is expired. But I should be able to attach the license to a new domain even if the support is expired, right?
Thanks for any help on this matter
Hi oloccina2! Please send a private message using the form you find on this page and include your Purchase Code so we can check: https://themeforest.net/user/undsgn
On some demo pages you have a email and social on the far left and right of screen (vertical) that is sticky when scrolling. where do you edit these?
Hi timtimtim! Please follow (specific info at the bottom of the page): https://support.undsgn.com/hc/en-us/articles/4403190117649
thank you!
Thank you for the confirmation!
How can i make space between Counter value and Prefix/Suffix in Counter block? If i paste just “space” on keyboard it disappears on next page update.
Hi sleizerovich! You can use a simple code like this (example for suffix):
span.counter-suffix {
margin-left: 10px;
}
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hey guys, I try to use custom fields of uncode for a headline. In the editor I can change text size for example to h2 which results in span class h2. But I want it to be a real h2 for SEO reasons. How can I do that?
Hi pixel-by-flo! There is no option of this. So if you need it you need to modify the module, you can do this via Child Theme: https://support.undsgn.com/hc/articles/213454729
The file to modify is this one, and you find the HTML output at the very bottom: https://undsgn.d.pr/i/A4dknT
Do you know about a solution with some plugin maybe?
Hi pixel-by-flo! No this is something custom and there are no plugins that can get to this.
Thank you! I managed to do it with the Embed Custom Field plugin and using the custom field of wordpress, not those of uncode
Hi pixel-by-flo and thank you for the confirmation!
i purchase this and now get the following error Your Envato Purchase Code doesn’t seem to be valid. Please double-check it, and try again.
Can i have my money back, since i can not use it?????? I raised a ticket, but no reply.
not happy at all. if i purchased it i should be able to use it.??
Hi HostRooster! From what we can see you Purchased Uncode more than 6 months ago, is this correct? So it seems unlikely that you can ask for a refund at this point.
From here we don’t know why the Purchase Code is marked as not valid. Please note that Purchase Codes are created and managed by Envato, not by the authors.
If the registration of a Purchase Code fails there may be more than one cause for this problem, consider that there is a verification taking place between your domain and Envato’s server.
We are really not sure where you opened this ticket since in our Help Center ( https://support.undsgn.com/hc/en-us ) there is no ticket from your account.
Anyway, you just need to send a private message using the form you find on this page so we can check the problem (please include the Purchase Code in the email, and the logins to the installation so we can access and check the problem): https://themeforest.net/user/undsgn
just tired to raise a ticket, but it says support expired. I dont need support with the theme, just for the purchase code to work, is there a email address i could send a email to?
i am reluctant to post the code here.
Hi HostRooster! Who ever told you to post your Purchase Code here? Didn’t you read our message? We have explained you exactly how to do it: https://undsgn.d.pr/i/XrIwKG
Here is our previous message again for your convenience” Anyway, you just need to send a private message using the form you find on this page so we can check the problem (please include the Purchase Code in the email, and the logins to the installation so we can access and check the problem): https://themeforest.net/user/undsgn “
I sent a private message
Hi HostRooster! We are checking this.
The widget “Easy Sidebar Menu” has stopped working after I updated to the latest version of Uncode. The problem is when I click the dropdown arrow the dropdown opens up, but the page reloads and closes the dropdown again.
Hello Refica!
Do you mean this plugin https://wordpress.org/plugins/easy-sidebar-menu-widget/ (whose last update, BTW, was 6 years ago and which doesn’t seem supported anymore)? Could you also provide your page URL so we can check please?
Sorry my mistake, I thought that it was a part of your theme.
Oh, I see, nothing to be sorry, all the best 
Hi there – My theme options seem to have disappeared. They do not open in the dropdowns when I select them https://imgur.com/a/mCljmvt. They used to be there as I have previously set them.
Hello Pulse_design,
it is hard from here to understand what the problem is just by seeing a screenshot. Do you have any errors in the browser console? It could be a simple JS error resulting from an incompatibility with a third-party plugin.
My advice is to open a ticket at our Help Centre there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc