8598 comments found.
Hi, on my frontpage (www.plantepressen.dk) the font of the menu turns white with the transparent menu, but on another page such as www.plantepressen.dk/aarstidsbrev/ the font color stays dark, and cannot be read. How do I change this?
Hi Plantepressen! It seems that you need to set the correct Skin. The first column container of the Header should be Dark skin on the second page: https://support.undsgn.com/hc/en-us/articles/213459749
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello I’m sorry but I can’t log in to your support center.
I have a problem my websites were hacked and infected with malware. I had to delete everything immediately. All my sites including unfortunately the site I used Uncode with. Now I wanted to install Uncode and it is apparently not possible. Could you kindly reset my websites?
Best regards
Hi xRacer! What is the exact problem? If you do not describe the problem in detail it remains difficult for us to understand. If the problem is license related please send us a private message using the form on this page and enter the Purchase Code you need to use: https://themeforest.net/user/undsgn
I deregistered the license on aikyam.it and tried to register on accademiainfinita.it instead – but the site gives me an error. “you have exceeded the maximum number of activations permitted for a single Purchase Code”
seems like the de-registration form the old domain didn’t went through? I cannot open a ticket, my support is expired. But I should be able to attach the license to a new domain even if the support is expired, right?
Thanks for any help on this matter
Hi oloccina2! Please send a private message using the form you find on this page and include your Purchase Code so we can check: https://themeforest.net/user/undsgn
On some demo pages you have a email and social on the far left and right of screen (vertical) that is sticky when scrolling. where do you edit these?
Hi timtimtim! Please follow (specific info at the bottom of the page): https://support.undsgn.com/hc/en-us/articles/4403190117649
thank you!
Thank you for the confirmation!
How can i make space between Counter value and Prefix/Suffix in Counter block? If i paste just “space” on keyboard it disappears on next page update.
Hi sleizerovich! You can use a simple code like this (example for suffix):
span.counter-suffix {
margin-left: 10px;
}
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hey guys, I try to use custom fields of uncode for a headline. In the editor I can change text size for example to h2 which results in span class h2. But I want it to be a real h2 for SEO reasons. How can I do that?
Hi pixel-by-flo! There is no option of this. So if you need it you need to modify the module, you can do this via Child Theme: https://support.undsgn.com/hc/articles/213454729
The file to modify is this one, and you find the HTML output at the very bottom: https://undsgn.d.pr/i/A4dknT
Do you know about a solution with some plugin maybe?
Hi pixel-by-flo! No this is something custom and there are no plugins that can get to this.
Thank you! I managed to do it with the Embed Custom Field plugin and using the custom field of wordpress, not those of uncode
Hi pixel-by-flo and thank you for the confirmation!
i purchase this and now get the following error Your Envato Purchase Code doesn’t seem to be valid. Please double-check it, and try again.
Can i have my money back, since i can not use it?????? I raised a ticket, but no reply.
not happy at all. if i purchased it i should be able to use it.??
Hi HostRooster! From what we can see you Purchased Uncode more than 6 months ago, is this correct? So it seems unlikely that you can ask for a refund at this point.
From here we don’t know why the Purchase Code is marked as not valid. Please note that Purchase Codes are created and managed by Envato, not by the authors.
If the registration of a Purchase Code fails there may be more than one cause for this problem, consider that there is a verification taking place between your domain and Envato’s server.
We are really not sure where you opened this ticket since in our Help Center ( https://support.undsgn.com/hc/en-us ) there is no ticket from your account.
Anyway, you just need to send a private message using the form you find on this page so we can check the problem (please include the Purchase Code in the email, and the logins to the installation so we can access and check the problem): https://themeforest.net/user/undsgn
just tired to raise a ticket, but it says support expired. I dont need support with the theme, just for the purchase code to work, is there a email address i could send a email to?
i am reluctant to post the code here.
Hi HostRooster! Who ever told you to post your Purchase Code here? Didn’t you read our message? We have explained you exactly how to do it: https://undsgn.d.pr/i/XrIwKG
Here is our previous message again for your convenience” Anyway, you just need to send a private message using the form you find on this page so we can check the problem (please include the Purchase Code in the email, and the logins to the installation so we can access and check the problem): https://themeforest.net/user/undsgn “
I sent a private message
Hi HostRooster! We are checking this.
The widget “Easy Sidebar Menu” has stopped working after I updated to the latest version of Uncode. The problem is when I click the dropdown arrow the dropdown opens up, but the page reloads and closes the dropdown again.
Hello Refica!
Do you mean this plugin https://wordpress.org/plugins/easy-sidebar-menu-widget/ (whose last update, BTW, was 6 years ago and which doesn’t seem supported anymore)? Could you also provide your page URL so we can check please?
Sorry my mistake, I thought that it was a part of your theme.
Oh, I see, nothing to be sorry, all the best 
Hi there – My theme options seem to have disappeared. They do not open in the dropdowns when I select them https://imgur.com/a/mCljmvt. They used to be there as I have previously set them.
Hello Pulse_design,
it is hard from here to understand what the problem is just by seeing a screenshot. Do you have any errors in the browser console? It could be a simple JS error resulting from an incompatibility with a third-party plugin.
My advice is to open a ticket at our Help Centre there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Pre renewal Question: Is it possible to add the search field within the Navbar?
Hi johnolsen! Natively, you can have something like this example: https://undsgn.com/uncode/homepages/shop-ajax/
If you want the search field already part of the Navbar, unfortunately it’s not an option. I saw a few users with a plugin that simply add the search field as a menu item and it’s work fine, but at the moment I don’t remember the name of that plugin, sorry.
Hey guys, I was doing some custom css and added some custom fields and also added some custom fields with Advanced Custom Fields plugin. Suddenly the stylesheet of the website or something else seems to be broken and my posts and pages are not displayed correct anymore. There is also content not displayed but in the backend editor everything is still existing. I reversed the custom css an custom fileds but this did not help anything. Also the wordpress UI acts in a weird way. For example if i click on the dark navigation bar on the left it turn white. It seems like the whole theme or wordpress is messed up. What can I do to fix this and not loose my content?
Hi pixel-by-flo! We are sorry but we cannot help too much from here. We can’t tell what happened to your installation by words alone, moreover you talk about a very custom setup with custom fields, extra plugins, and extra CSS. Sure something doesn’t work since you say WordPress itself has problems too but we certainly can’t tell from here. Do you have all the Theme Options you had set up? Do you have any errors in the console or PHP? In case open a ticket so the developers can log in and diagnose what may have happened.
Do you have any idea like a standard recovery solution? If that exists? I have all the theme options. My data still exists. In the console of firefox there are no errors, only warnings. Maybe this one may have to do something with the problem? “Layout rendering was forced before the page was fully loaded. If style sheets are not yet loaded, this can lead to a brief display of the content without formatting.”
Hi pixel-by-flo! The only standard recovery solution is to install a backup if you had one. As said it is not possible to understand what happened to your site, we only know the possible issues with theme features, but here the problem seems bigger if as you say it also reaches parts of WordPress itself.
Hi, is possibile translate the “CPT Slug”? For example in English: mysite.com/portfolio And in Italian: mysite.com/portafoglio I can use WPML, but I don’t understand how it is possible.
Thanks Regards
Hi DoAgencyItalia! Please try to check in WPML settings, there should be an option to translate the CTP Slugs. I think their support can guide you better in this since they are the experts of their settings.
Hi I want to make menu transparency when first row is content slider. I did follow your tutorial but i can’t it. Plearse help me!!!
Hi waytoreal18! Apart suggesting our documentation, just in words, without even a link to your webpage is impossible to guide you better: https://support.undsgn.com/hc/en-us/articles/213459689
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi Undsgn, I am trying to work out the Ajax filter for my blogposts but it’s not working…. I checked the ‘show filters’ box, and it isn’t showing anything. I managed to get the searchbar in but when I type in something it doesn’t do anything… I tried to read al the explanations in the documentation but I can’t figure it out, can somebody help me out?
https://undsgn.com/uncode/blog/blog-grid/
https://undsgn.com/uncode/homepages/blog-masonry/
In any case, there is not much more to say than what is presented in the documentation where there are very detailed instructions.
In case you need to open a ticket and we need to see where you are going wrong in the setup, so please if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
is there a way to have mobile menu to be fullscreen? i mean the default one you get with the horizontal menu.. is it possible to make the background color occupy all the screen instead of ending under the last menu item?
many many thanks M
Hi, you need to use this options: https://undsgn.d.pr/i/N2jNPU
Anyway please note that if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
yes you are right. thanks for your help!
You welcome!
hi, is it possible to choose which social icons you can share a post? i mean the ones placed at the end of posts content (the one that appear choosing “Show Share” in post settings) thanks M
Hi marcods! Please give a check at the second code presented in this page, and remove the lines that reference the social networks you don’t want to hide: https://support.undsgn.com/hc/en-us/articles/115000724289
great! it worked. thanks
Thank you for the confirmation!
Hi guys, still loving Uncode even after 5+ years. However, I do have an urgent little issue with my site’s menu. Could you please take a look at ticket: #81775 ? I really need to get this fixed before monday.
Hi xianp! Don’t worry, all tickets are replied! Just in the order received, since each ticket is urgent for his owner.
Hello! Im working with filtered portfolios. Is any way to show a custom active filter? Like “Show all” but with another filter. Thank you
Hi andoooni! We are sorry but it’s really not clear what you need to achieve, can you please articolate with different words or with an example?
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Yes. Here for example: https://www.iani.studio/portfolio-photos/ the active filter is “show all”. When page loads, is possible to show another filter activated? “Colors” for example.
Hi andoooni! No, we are sorry but this is not an option.
Hi nader-amer! We are sorry but there is not an option right now to create this kind of effect, unfortunately it’s not something we can suggest a few lines of CSS code to make it works.
Hi, is it possible to insert social icons in the mobile version not centered?
Hi framerider! Not sure to understand how it should be, did you see this in some of our demo? In case please send the link so we can suggest the correct settings.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
