26721 comments found.
Hello-I purchased this a while back for a website that is no longer in use. Is it possible to reset the purchase code so I don’t have to spend more money or am I stuck now?
Hi there, Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
And if you still need assistance with this, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
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Hi, how do you change the mobile header height for the Architect Studio theme elementor vertical menu? There is no option in Qode Options to change header height as it does show in the help center files?
Hi there,
Could you please let us know what exactly you wish to achieve with your menu. The mobile menu is already predefined, and it will have a specific appearance as it can be seen on our demo website.
You can always provide us with your website URL and explain a bit more, so we can be sure what you refer to.
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I have this issue in the templates – bridge/woocommerce/global/quantity-input.php version 4.0.0 is out of date. The core version is 7.2.0, – when do you plan to update this please?
Hi,
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
Please check the article in this link and if you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have a wite space while scrolling my paralax https://9jy.b50.myftpupload.com/home-two/ is there a fix?
Hello,
Please submit a ticket at our Help Center and one of our support agents will check this and gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! I have just bought a new copy of Bridge, but when I install it the Bridge Dashboard doesn’t appear?
Hello,
Please navigate to Appearance > Install Plugins and check if you’ve installed Bridge Core plugin. We also recommend checking videos in this playlist.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am having an issue after changing the colors for default buttons. I switched to another color, then made the background color and hover background color transparent again (nothing written in those fields), and my buttons that were clear all have a blueish green background now. I can’t make them transparent again. Even if I make them transparent at the time of creating a button on a page, it still has that blueish green color. Is this something I did wrong? I had never had this problem before.
Thank you!
Ok, nevermind. I guess I have to manually go back into these buttons and set the alpha to 0%. Is there a way to make these buttons transparent by default?
Hello,
Options you set in Qode Options > Elements > Buttons should apply globally and you can also set colors for each Button in Button Settings. We would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will check this and assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
We have updated the theme lately and noticed that the ‘Update cart’ button is not working on woocommerce cart page.
How do we fix this? Tx
Hello,
Please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
We have updated the theme lately and noticed that the ‘Update cart’ button is not working on woocommerce cart page.
My suspect that you may have done a mistake in line number 152 of this (bridge/woocommerce/cart/cart.php) file. You have added class names into “name” attribute instead of “class” attribute. Could you please take a look?
Hello,
Thank you for reaching us!
We have added a fix for this which will be included in the next update. In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Please make your theme ADA Compliant! I love your theme and want to continue using it.
Hello,
Thank you for your suggestion. We will forward this to our dev team to be considered to be added in one of the future updates, however, we cannot guarantee that this will be added.
Thank you for understanding.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! In the latest update I can’t find Qode elements holder?
Hello,
Please navigate to Appearance > Install Plugins and check if you’ve updated Bridge Core plugin.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, how can I hide the booking form on the QODE tour single tour pages ?
Thanks a lot
Hello,
Please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I used this theme for my previous domain. Now I am not using that domain and changed my domain name. Please allow to use this theme in my new domain name.
Hello,
In case you used your purchase code to register one installation, you are required to deregister in order to use the purchase code on a different installation. You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article here.
You can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
how to deactivate qode seo?
Hello,
There is an option to disable Qode SEO in Qode Options > General > SEO.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
deactivated but qode seo keeps appearing, I have cleared cache and nothing
Hi there,
Please, since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello to all! Just two quick questions:
1. Is the Theme Version 29.2 compatible with WP 6.1.1?
2. Is it compatible with PHP 8.1.12?
Thanks!
Hello,
Thank you for reaching us!
1. You can use the latest version of the theme on latest WordPress version.
2. We haven’t tested the theme with PHP 8.1 so we do recommend using PHP 8 or PHP 7.4.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for the info. Waiting for any forthcoming update for PHP 8.1.x
You’re welcome.
Changes added in updates will be listed in the change log.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hola a todos, estoy teniendo problemas con las actualizaciones del tema, ya que al realizar las actualizaciones no me actualiza la versión del maquetador wp bakery y lo tengo ya varias versiones desactualizado, alguien podría ayudarme con esto? Muchas gracias!!!
Hello,
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins.
After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
good morning, I’m having problems installing and updating the visual composer plugin
Hi,
Please check the “06:04 – Updating the plugins bundled with Bridge” part of the video and if you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Sticky Divided Menu not showing Logo—Please give solution – My Support for “Bridge – Creative Multipurpose WordPress Theme” item has expired.
Hello,
Please note that logo in Sticky Divided header layout will be hidden on scroll and this is the expected behavior. You can check our demo with this header layout here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi all,
I know that logo in Sticky Divided header layout will be hidden on scroll.
I don’t care about the scroll. The problem remains on the header it self. Logo is shown and sometimes doesn’t. As soon as change the logo on the imported demo, the logo will desapears when navigating.
I also tried a clean installation and the logo dessapears from the center.
I can make an installation and give you access if you like.
Best Regards
Hi,
We couldn’t reproduce this behavior on our local installation. Please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will check this and gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I am helping my friend to update her website. What is the latest theme release? Thanks
Hello,
Thank you for reaching us!
You can check the latest version of the theme and plugins in the change log.
To update theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
PRE-SALE Question
Hi,
Is it possible to set up various widgets for carousel content which only has to be edited in one place:-
FOR EXAMPLE, I want to create a call-to-action carousel of content for ‘mirrors’ which I can add to the bottom of any blog article/page relevant to ‘mirrors’ but obviously I want to make sure the carousel widget only has to be changed in one place to roll out a global change to any place the carousel has been placed on the website.
I want to create a widget for every product category, i.e. mirrors, chairs, art, vases, textiles etc. The carousel will probably be an image and some title text.
Kind regards, Annemarie
Hi there,
Thanks for taking an interest!
If you refer to a product carousel that will be visible on blog posts, you can, if the content is edited with Elementor use our QI addons for Elementor, that has a product slider, this will enable you to add Product Slider and select the categories you wish to display.
This will allow you to achieve this, and if you somehow referred to something else please let us know in detail so we can be sure to provide you correct answer.
Thanks and keep us updated.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi – Im having the same issue with Registration like a few others on this thread. I get stuck on ‘Please wait’ for hours! I have followed your steps here : https://helpcenter.qodeinteractive.com/hc/en-us/articles/360008419897-How-To-Fix-The-Please-Wait-Error-During-Registration-Process , but im still having the same issue. Its very urgent as our site has stopped working.
Hi there,
We do see that you got assistance from our support team and that this was resolved so if you need any further assistance feel free to continue the conversation with our support team.
Thank you.
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Hello, I have a problem with a password protected page. when I’m entering a wrong password it doesn’t show a Wrong Password Message.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
