Hi there,

- In terms of bulk discounts, individual discounts, charitable discounts, and as much as we would love to be able to do that, the Envato marketplace does not give us the ability to discount individual purchases or provide coupons. To be alerted as to when we have our next sale event please do sign up for our newsletter -> http://eepurl.com/baszhX - The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU - You will also receive free theme updates for life - You will gain access to all of the Avada demos -> https://avada.theme-fusion.com - Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start

Thank you. – Abbas

Hi,

As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.

Click Here To Get Avada Support

Thank you. – Abbas

If I exit the website the popup does not open

Hi,

We’d need to take a look at your setup for this. As this is not a support platform and is meant for pre-sale queries, please send a ticket on the link we shared above.

Thank you. – Abbas

Hello @ToolySoft

Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.

If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.

For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular

Thanks

-Ammar

Hello @ThemeZeem

The scroll animation should automatically be smooth for you by default, you can see how its supposed to work here => https://bit.ly/3VoT52U

If you are not seeing this scrolling smoothly, please make sure that your 3rd party plugin(s) are not causing the issues here, if however the issue persists please open a support ticket and our team will get back to you further.

Click Here to Get Avada Support

Thanks

-Ammar

Thanks for reply.

Please may you check this page table of content.

Actually my problem on that page.

Please give me a solution.

Another thing, I need to use ribbon design for a box.

But no ribbon elements got.

How I can use ribbon ?

Thanks.

Hello ThemeZeem

You are actually not using TOC element there, also you are on version 7.3.1 version of Avada, so TOC element wasn’t even a part of it that time, you are using a custom link with columns so please checkout this documentation on how to make its scrolling smoother => https://bit.ly/3GjKDht

Thanks

-Ammar

Hi there

According to our system the last support ticket you had submitted was on the 18th April, 2015.

You do have Grandfathered support so please be sure to submit your support ticket using the link below. A member of our team will gladly asist you.

Click Here To Get Avada Support


Thank you, MB

Hi MB, just look at the response from ABBAS 3 days ago “ We’d need to take a look at your setup for this if the issue persists. For that, you can reach us directly via the form on this page (no active support needed): http://bit.ly/2NJoU51”

I already sent a message using the link provided. Let me know if you guys got it

Hi there,

I’d recommend sending us a ticket with the link MB shared above as you’ll get in touch with our support team faster with that.

Please bear with us over the weekend/holidays.

Thank you for your patience. – Abbas

Hi,

Purchase codes never expire and can be used to receive the latest theme updates at any time.

Your purchase code is your proof of ownership. If you or the client do not have access to it, I’d recommend getting in touch with the person who made the purchase for your website. All licensing/purchases are handled by themeforest so we as theme support do not have access to that information. As a last resort your client can get in touch with envato/themeforest support for their proof of purchase / purchase code.

Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 premade demos/sites so you can import any of those and build from there.

- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.theme-fusion.com/prebuilt-websites/
- Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/

Thank you. – Abbas

Hello @haruki

Not at all, you can always run the setup wizard again from Avada > System Status tab here => https://bit.ly/3WC0eOB

Thanks

-Ammar

Hi,

I replied to your first comment below. Please try the suggestions from there and get in touch with us if the issues persist so we can check your setup.

Thank you. – Abbas

Sounds good, Spencerscreative.

We’ll respond back as soon as we can once your message comes in.

Thank you. – Abbas

Hello, it’s been two days without an answer from support. Any news in regards?

Hi,

Please see our reply to your message above.

Thank you. – Abbas

Hello @Charliemmtc

This is not available for Avada Slider right now, however we do have Revolution Slider as well as LayerSlider which you can try out in this case, if you need further assistance with this, please open a support ticket and our team will get back to you.

Click Here to Get Avada Support

Thanks

-Ammar

Hello @wutzelmuts

You can always have different header for different pages using our custom header setup, however different header for each section in same page per say is not an option right now, what you can do is use sticky container and our visibility settings to make something similar.

If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.

Click Here to Get Avada Support

Thanks

-Ammar

Hi,

We’d need to check your setup for this. As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.

Click Here To Get Avada Support

Thank you. – Abbas

your screenshot is not opening.

hi Sent a message through the page you mentioned above, since I am not able to get it to work

Hello there

we will get back to you soon

Thanks

-Ammar

ok, thank you very much

According to your question, my problem has been solved, great

Glad to hear that

Hello @Piska

We strongly recommend that you change your templates in this case to vertical menu widget as we mentioned in our document post, this has been added to our documents since years so our customers can make the shift.

Thanks

-Ammar

@Ammar, Please confirm if I understand you correctly. We have paid for your product which has The ‘Side Navigation’ page template. Your team is going to depreciate it. It means that we have to create 1.000 new menus and edit 10K page on our website to make the change to “Avada Vertical Menu Widget”. Am I right?

Hi Piska,

We’ve actually added the improved alternate for Side Navigation template over 5 years ago in our Nov 2017’s release for Avada. The Side Navigation template is still included but as you’ll understand, some software features cannot be carried over indefinitely especially If there are better alternatives added. In this case our Vertical Menu widget offers a similar functionality but with improved flexibility.

For more info, please see https://theme-fusion.com/documentation/avada/widgets-and-sidebars/avada-vertical-and-horizontal-menu-widgets/.

This deprecation hasn’t taken place yet so none of your sites will stop working and if you work on new pages/projects, its a good time to try using the new Vertical Menu Widget approach.

Thank you. – Abbas

Hello @tuyadigital

I am not entirely sure which widget is in question here and why it is not showing up, this will require our team to take a closer look into your website, if widgets are already enabled and setup, they should come up where they are assigned using Avada Options, unless you are using a widget that is meant for specific pages such as archives, if you need us to take a closer look into this issue, kindly open a support ticket with our team.

Click Here to Get Avada Support

Thanks

-Ammar

problem solved

Hello @interjoy

Glad to hear you have worked this out, if you need any further assistance, please know that you have a valid support and should be able to open a support ticket without any issues.

Click Here to Get Avada Support

Thanks

-Ammar

Hello Burt

Yes, as i mentioned earlier if you go to this link you will see a section for bug report where you can send us your reports with more details and site where this can be seen so we can do some indepth testing and pass it along to our developers further => https://bit.ly/2J9DGTm

Thanks

-Ammar

That’s just the Contact Us page with the contact us form. I can’t see the Bug reporting/beta testing section… It doesn’t matter anyway… Too much dicking around just for something as simple as an email where to report and exchange data… Later…

Hi,

That is correct, you can use the Contact Us form you see on that page and the message will be routed to the relevant team on our end. Pease share as much details as possible in your message so we can assist better.

Thank you. – Abbas

Hello @fcristel

You actually have a custom page title bar that is using a custom menu element, you can remove the menu element from there and assign it to your custom header, more about how to work with the layout builder can be read here => https://bit.ly/3WqrJKV

If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.

Click Here to Get Avada Support

Thanks

-Ammar

Hi

We are unable to see a similar issue in 7.9. It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them

As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Avada Support

Thank you, Shaminder