466 comments found.
Hi, I’ve just uploaded my logo to the website, but when I try to increase the size of the logo area, in particular the height, nothing happens. Can you please assist?
Thank you! Lynnsey
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, are there any information on when the Curly theme and its included plugins will fully support PHP 8+?
Currently Revolution Slider and WP Bakery Page Builder cause the website to crash and show a white page with errors in the debug log.
Hello,
Thank you for reaching us!
At the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Mikado Portfolio part of
Qode Interactive
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I bought the Curly theme. And I’m trying to import the demo, but it pauses at 48% and it’s been like this for 2 days. I have opened a ticket with the creators but I have not had a response for two days.
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
We do see that your request has been answered before and you will for sure get a response from our support agent as soon as possible.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello. I submitted ticket #204566 two days ago, but have not received help yet. There is a bug on my website in mobile view. Thanks.
Hi there,
We do see that you got response from our agent yesterday as well as you will get an answer on your current question as soon as possible.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Yes, thank you.
Hi there,
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, the credit card stopped working?
Hi there,
We are not sure how we can help you on this topic. If it is related to our credit card please contact your bank about this issue.
Keep us updated on this and if we possible misunderstood you let us know.
Support
Mikado Portfolio part of
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Hello, my support is expired, but i just updated the theme to 2.8 but the curly core plugin is not updated. How can i update this plugin ?
Hi there,
You will need to manually update the theme. You can check our tutorial on this here.
We hope this helped.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I would like to add more pages on the “split slider” theme. When I doublicate a section to have more pages, the full length disappears. So, I want to have 8 pages. 4 left and 4 right pages. Can u help me?
Found it !!! BUT i have another easier question. How I can change at “info section” ? I would like to change the font color and also not to display all in Capital…
Thanks 
Hello,
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
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I cant login to submit a ticket. I get the message check mail… but no mail (also in spam) got to verify. So… I just have a simple quick question . How I can change at info section color etc and not display all in capital.
Hi there, Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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What’s the perfect size for the logo no matter what we do it is not displayed sharp but hazy
Hello,
Please check the article in this link and if you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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widgets don’t work, get error “The “custom_html” block was affected by errors and may not function properly. Check the developer tools for more details.” please note – server resources are on par with requirements of the theme.
Hello,
You can ignore these messages as everything should work even if they are showing. To improve resources usage you can also deactivate plugins which you are not using. For example, if you’ve imported WPBakery demo you can deactivate Elementor and vice versa, if you’ve imported Elementor demo you can deactivate WPBakery. This should have positive effect on overall performance of your site.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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hi there – I created website in a test domain – now need to transfer licence to the correct domain. how do i do this? “Code is already registered for other domain”
found the solution. Thank you
Hello,
We are glad that you’ve managed to resolve this in the meantime. If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Hi, is it possible for the product photo to be square (shop woocommerce)? please, thanks (my support has expired)
Hello,
Please navigate to Appearance > Customize > WooCommerce > Product Images and try setting “Thumbnail Cropping” to 1:1 (please see screenshot).
You can find more info regarding support expiration and option to extend it in this article here.
Support
Mikado Portfolio part of
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thanks for the answer, I have already tried and it works on the shop page, but I speak on the product page, what can you do?
Hi,
If you are using “Mikado Product List” for displaying products, then you can set “Image Proportions” in Mikado List Settings to Square (please see screenshot).
Support
Mikado Portfolio part of
Qode Interactive
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Hi,
Image size for featured image on single product pages are also set in Appearance > Customize > WooCommerce > Product Images (please see screenshot). Please try adjusting this option to suit image placeholder and image height.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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Hi,
Please try setting width to 635px (please see screenshot).
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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I can not activate the theme. I just bought this theme. I want to activate this theme and I am not allow to fill in the code – ” You are not allowed to access this page.”
I asked my hosting company to help me and they told me it is a theme issue
I submitted a ticket # 200140 ,please help me it is pretty urgent thanks
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
Mikado Portfolio part of
Qode Interactive
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Hello,
the latest version of “js.composer 6.10.0” is now available. Can you please send me the new zip file..?
Thank you
Hi there,
Thanks for writing in!
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I don’t require more than 1 month support – and support extension seems expensive. would there be another option to get clarity on an issue i am having?
Hi there,
There is no option to extend the support for one month only, and it is a bit hard to tell from here what your issues are so could you please explain a bit more what you are encountering and provide us with your website URL so we can check.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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thank you for responding. all the widgets give me this error “The “mkdf_social_icons_group_widget” block was affected by errors and may not function properly. Check the developer tools for more details” and i cannot find the problem.
Hi,
Please note that block-based widgets added in newer versions of WordPress do require a bit more demanding resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
To improve resources usage you can also deactivate plugins which you are not using. For example, if you’ve imported WPBakery demo you can deactivate Elementor and vice versa, if you’ve imported Elementor demo you can deactivate WPBakery. This should have positive effect on overall performance of your site.
Support
Mikado Portfolio part of
Qode Interactive
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I can not activate the theme. I just bought this theme. I want to activate this theme and I am not allow to fill in the code – ” You are not allowed to access this page.”
I started fresh with Wordpress and with this theme. I even reset and re-installed the Wordpress website and deleted everything was was left before.
I asked my hosting company to help me and this was their answer: “I have checked some last things but can’t see anything that is not functioning properly. This problem is really within the theme itself or its activation. It is best to contact the creator of the theme about this, if they can indicate what exactly is wrong on the server, I will be happy to see if that can be adjusted.”
I have the latest Wordpress. Please help me. I have admin access.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
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Hi, It seems I can not find how to change the portfolio text. It does not change when adjusted. Please advise.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Is it compatible with Amelia Booking System?
Hi there,
Thanks for taking an interest! Our theme is compatible with Booked plugin. You can find it on this link https://getbooked.io/.
Amelia booking system is not tested and we cannot guaranty theme compatibility but you can always test Amelia on your end to see if it will work.
Thanks for understanding and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Where do i get the slider license code?
Hi there,
Thanks for writing in! Please note that Revolution Slider does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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i bought your curly-theme a while ago. unfortunately it´s not possible to use the demo-content. full theme-package is installed, but no demo-content? could you please advice me how to use the demo-content? best regards
Hello,
Thank you for reaching us!
Once you import our demo content you will get all the pages and settings which you can adjust to your needs. To register the theme and import demo content please follow instructions from the documentation in this link.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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How do I enable the default custom field meta box in wordpress, can’t seem to find the option with your theme
Hi,
We recommend checking these articles – What Are WordPress Custom Fields and How to Use Them and How to Fix Custom Fields Not Showing in WordPress and if you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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