Hello michalcica,
could you share your site URL please? We had to implement some changes regarding the mobile menu settings because for some time now it has not been possible to identify via PHP whether you are on a mobile device or not. Seeing your site would help us to understand which combination of settings still creates problems and replicate it on our end. Thank you in advance, best

Hi mcalas, and sorry for the delay! Do you mean a simple page with a Media Gallery module or a simple page with the Page Media only? Can you please send us a link or upload a few screenshot to understand the scenario?

Hello, actually your response was in good timing. Thank you. I’m not able to attach images. Only a text reply window is available, and images would really help. So I’ll start a new comment and attach files. Thanks.

Hi mcalas! Note that even if you start a new comment you will not able to attach images… you have to upload them somewhere on the web (or use a service), and send us the links…

Here are links to the images:

First, I’ll try to explain. To start the page, I used the Portfolio Gallery Demo homepage. I changed it a bit, but I basically re-saved it with another page name. I did the same for the galleries that were imported. I renamed them and I changed the images, but left all the setting more or less the same.

Screenshot – 1 – Homepage with Media Gallery: https://calasphotography.com/UnCode-images/Calasphotography-dashboard-homepage-1.png

Screenshot – 2 – Homepage Media Gallery settings: https://calasphotography.com/UnCode-images/Calasphotography-dashboard-homepage-2.png

Screenshot – 3- Preview of the page: https://calasphotography.com/UnCode-images/Calasphotography-Preview-%20homepage.png

Screenshot – 4 – Live Homepage – Nothing at all shows up on the page. The same with any other page with a gallery. I tested placing a gallery on the About page, and it showed up blank, but as soon as I deleted the gallery and updated, the About page showed up perfectly: https://calasphotography.com/UnCode-images/Calasphotography-homepage-Live.png

Screenshot – 5 – About page without a gallery: https://calasphotography.com/UnCode-images/Calasphotography-homepage-Live.png

Thank you for all your help. If you see my account, you’ll notice that I have used your theme for many years and have bought it numerous times. You guys really do amazing stable work!!

Cheers, Michael

Hi! You have a JavaScript error on your page. Can you please disable ALL extra plugins to test? Please test soon deactivating the cache plugin you are using since it seems it’s causing these errors: https://undsgn.d.pr/i/7t4pYw

Wow, you guys are fast!! Love it! I’ll try your suggestion and get back to you.

Deactivating the SiteGround Optimizer Plugin did the trick. It controlled the caching. The pages with galleries are working now. Which caching plugin works best with the Uncode Theme?

Thank you so much for your help. I’ll repeat it again. This is continuously the best theme I have worked with. It is the most stable one, too.

Hello tfltech!
Unfortunately none of the screenshots you shared seem to work, check please or, maybe, choose a different tool with a longer expiry time. Best

Please find the attached link – https://file.io/pVMjCdZYnbP7

Hello?

Hi tfltech! Please note that these are special holiday days for Christmas. If it is not a holiday in your country you need to consider that it may be in ours so we are not surprised if no one responds to you over Christmas weekend.
Unfortunately, from these screenshots we cannot understand what the problem is. I can only suggest you try creating a new page (and in case copy the shortcodes), if it works for you in a new page.
From what we can see here in our installations everything works and we have no other users reporting such a problem, so without access it is difficult to figure out what is bothering the tup setup.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Thank you for your kind and generous response.

www.ademann.com

Hello smriko,
since you do not have a menu or menu items, the area with the shopping cart is hidden. However, this also happened with very old versions (e.g. as early as 2.2.0 in 2019), was it a long time since you updated? Do you remember which version you were from? Or maybe you changed something in the menu recently?

I can provide you with a CSS snippet otherwise that circumvents the problem, but I still recommend trying to check if you have changed anything in the menu lately to get back to the previous situation:

@media (max-width: 959px) {
  .uncode-empty-menu-mobile #masthead .mmb-container {
    display: block !important;
  }
  .uncode-empty-menu-mobile .mobile-menu-button {
      display: none !important;
  }
  .mobile-additional-icons {
    right: 27px;
    top: 12px;
  }
}

Put it into a child theme or into “Theme Options > CSS & JS > CSS”. Best

Hello again. It is updated continuously and I don’t really know during which update it disappeared. It’s been a while since I posted products for sale.

Thanks for the great support, solved the problem.

Thank you too, all the best

Hi.

I have withdrawn from writing to you again but I am getting gray-haired and cannot get one thing right. On the first page of https://ademann.com/ if you scroll down, there is a product I “sell”. The add to cart button is not fluid on the first page, but it is on https://ademann.com/product/garment-sketches/ . Do you have any idea what is wrong?

And by the way, can the “column” be removed? It does not disappear, although I check that it can only be bought in one edition.

Happy Holidays.

Sorry I meant. “quantity column”.

Hello smriko,
regarding the style of the button, as it is not inside a Single Product but on the Home Page, different styles are applied. Add the class ‘product’ to the Row containing the product in the home page: https://undsgn.d.pr/i/o1fP9i

The issue of Quantity Inputs: this is a change recently introduced by WooCommerce. To hide Readonly Quantity Inputs we will add a filter from the next Uncode update. If you already want to use it, you have to replace the file on your server:

• wp-content/themes/uncode/woocommerce/global/quantity-input.php

with this one: https://www.dropbox.com/s/rt3ib4sbwdbywoh/quantity-input.php?dl=0 and add to your Child Theme, at the bottom of the functions.php file this snippet:

add_filter( 'uncode_hide_readonly_qty_input', 'uncode_child_hide_readonly_qty_input', 10, 3);
function uncode_child_hide_readonly_qty_input($return, $min_value, $max_value) {
    if ( $min_value === 1) {
        $return = true;
    }
    return $return;
}

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Thank you for solving the problems, worked like a charm!

Hi smriko! Thank you for the confirmation!
PS: The fix will be part of the next update!

Hi yeezygod! No we are sorry, there is no a pop-up built-in, but you can use the popular Pop-Up Builder as suggested in this article: https://undsgn.com/create-wordpress-popups/

Hi crate! Thanks for the heads up, I see that this WooCommerce update is a few hours old and it looks like they changed this file at the last minute. Please note that it doesn’t mean that something doesn’t work, just that there was a change on their end. I will notify the developers and let you know as soon as possible.

Hello oloccina2, sorry for the issue, however there is a filter to avoid that. Please add to your child theme the PHP snippet here below:

function uncode_child_content_header_post_types( $post_types ) {
    $post_types[] = 'your_custom_post_type_slug';
    return $post_types;
}
add_filter( 'uncode_content_header_post_types', 'uncode_child_content_header_post_types' );

Replace, of course, the string `your_custom_post_type_slug` with your real CPT slug (I guess it is vid but I can’t make sure, sorry) and let us know.

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Thank you. Do you have a tutorial I can follow? The code you provided is not working for me.

I think you should provide this kind of stuff in your documentation, seems the theme says to support the CPT UI plugin

Hi oberseite! Do you want a semi-transparent blurred menu? Please share the link to your site so we can check if based on your settings is possible to suggest a code.

A very, very rough draft of a redesign is at https://offers.obexpest.com/testing. We’d like the top nav, like we have there, to have the semi-transparent blurred navigation – correct. Thanks!

Hi oberseite! We don’t see any Top Nav sorry… Probably you have the redirect active…

We just don’t have any links currently. The top nav is the white space with the logo.

Did you check your site in Incognito? The Top Nav is not visible since you probably have the Redirect option active: https://undsgn.d.pr/i/2xvIQb

It’s there now, I’m sorry. I didn’t realize I had something blocking it.

This should do the trick:

.menu-wrapper.menu-sticky .menu-container {
    backdrop-filter: blur(16px);
}

In the options, it gives an error saying “Unknown Property,” and doesn’t change anything on the page?

How is possible that doesn’t change anything if we see it? https://undsgn.d.pr/v/LhHc86

It’s already working…

Strange! Okay. I’ll clear out the cache and try another browser right quick.

Works in Chrome, but not Safari.