Hi marketingbha! A Purchase Code doesn’t expires. What is the exact message you have, can you copy here?

“Update failed: The Envato Purchase Code seems to be invalid. Please try to unregister and register the product again. If the issue persists contact the theme author. (Error 23)”

Hi Autumnsmithh! Unfortunately it’s impossible to help just in words since no other user reported this issue. Do you have extra plugins? Do you have some error on the Console?

I don’t have any extras. I recently started from nothing again, so I only have what came with the theme activated. There are also no error messages, it simply doesn’t let me click the menu.

Hi Autumnsmithh! The theme doesn’t break without any change, maybe your host changed something. Anyway, as said, unfortunately, we don’t know how to help you without a chance to see what the problem is. This is something that works regularly, ex: https://undsgn.d.pr/v/bsCbFt
Be sure to have the latest version of Uncode, or in case open a ticket so the developers can check what is affecting your installation to work as it should now.

Thanks for your response. My host didn’t change anything and Console showed no errors. What is the latest version of Uncode? I’m wondering if I accidentally installed an old version.

Do you already know that your host has not changed anything? Hosts work on server maintenance daily. Here you are: https://support.undsgn.com/hc/en-us/articles/213454129

Indeed, I do know that. But I see now that I’m using an older version of the theme, so I’ll try updating it to see if that does the trick. Thanks!

Hi tabarestabares! It is not very clear what you would like to add, please specify. Anyway from the admin there are no native options to include extra elements.

Hello, thanks for responding so quickly. I would like to add to the “overlay menu”, an SVG icon-symbol. Instead of text, I’d like to upload an icon. The icon is not default, I want to upload my own icon design. It will have to be done using CSS code or whatever you tell me. ; )

Hi tabarestabares! However, we don’t understand what you want to create, please upload a screenshot so we can tell if it is something simple we can help you with or if you need to request extra customization service.

PS: if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

I attach an image, is it better understood now? I want to add a custom designed symbol to the overlay menu. Instead of a text element. › https://ibb.co/BgFZJf0

Hi tabarestabares! I think you can add an image as a Menu Item element, in a few words as it is a Menu Text. You need to upload in the Media Library, copy the URL and insert instead of the menu text. If you need more help please open a ticket and notify here when is opened with logins inserted.

I will open a ticket, this method that you indicate does not work. I will try to get help from the specialized team, thank you.

Please delete all this to keep the forum clean. Thanks.

Hi bocajpj, and thank you for your interest!
Unfortunately, the link you inserted points to the generic homepage, and it’s not possible to understand the page and features you refer to. Can you please access from here and copy the exact page URL? https://undsgn.com/uncode/

Thanks! https://undsgn.com/uncode/works/portfolio-masonry/

Hi bocajpj! Do you mean that here you would like to add a third filter? https://undsgn.d.pr/i/Jk6Xwi

Yes, exactly. 1. project status (complete, incomplete), 2. project category (photography, printed matter, other, other), 3. artists (name, name, name).

Hi bocajpj! No we are sorry but on Portfolio you can use only Categories and Dates.

Thanks very much for your help!

One more question if you don’t mind. Is there a technical term for the kind of filter you’ve built into that page, using checkboxes with labels to filter down to the desired content? Maybe I can search for it. Thanks again!

Hi bocajpj! Here you are: https://support.undsgn.com/hc/en-us/articles/8576290875665

Thanks again. It looks to me like there’s much more filtering capacity in the shop. I can get by for now with a 2 filter portfolio. Is there any reason why I can’t use the shop to build a a more robust content delivery system using its ajax filtering? OR, is there any reason a 3rd filter can’t be added to the portfolio (understanding that would be custom coding that I’d have to hire out for)?

Hello michalcica,
could you share your site URL please? We had to implement some changes regarding the mobile menu settings because for some time now it has not been possible to identify via PHP whether you are on a mobile device or not. Seeing your site would help us to understand which combination of settings still creates problems and replicate it on our end. Thank you in advance, best

Hi mcalas, and sorry for the delay! Do you mean a simple page with a Media Gallery module or a simple page with the Page Media only? Can you please send us a link or upload a few screenshot to understand the scenario?

Hello, actually your response was in good timing. Thank you. I’m not able to attach images. Only a text reply window is available, and images would really help. So I’ll start a new comment and attach files. Thanks.

Hi mcalas! Note that even if you start a new comment you will not able to attach images… you have to upload them somewhere on the web (or use a service), and send us the links…

Here are links to the images:

First, I’ll try to explain. To start the page, I used the Portfolio Gallery Demo homepage. I changed it a bit, but I basically re-saved it with another page name. I did the same for the galleries that were imported. I renamed them and I changed the images, but left all the setting more or less the same.

Screenshot – 1 – Homepage with Media Gallery: https://calasphotography.com/UnCode-images/Calasphotography-dashboard-homepage-1.png

Screenshot – 2 – Homepage Media Gallery settings: https://calasphotography.com/UnCode-images/Calasphotography-dashboard-homepage-2.png

Screenshot – 3- Preview of the page: https://calasphotography.com/UnCode-images/Calasphotography-Preview-%20homepage.png

Screenshot – 4 – Live Homepage – Nothing at all shows up on the page. The same with any other page with a gallery. I tested placing a gallery on the About page, and it showed up blank, but as soon as I deleted the gallery and updated, the About page showed up perfectly: https://calasphotography.com/UnCode-images/Calasphotography-homepage-Live.png

Screenshot – 5 – About page without a gallery: https://calasphotography.com/UnCode-images/Calasphotography-homepage-Live.png

Thank you for all your help. If you see my account, you’ll notice that I have used your theme for many years and have bought it numerous times. You guys really do amazing stable work!!

Cheers, Michael

Hi! You have a JavaScript error on your page. Can you please disable ALL extra plugins to test? Please test soon deactivating the cache plugin you are using since it seems it’s causing these errors: https://undsgn.d.pr/i/7t4pYw

Wow, you guys are fast!! Love it! I’ll try your suggestion and get back to you.

Deactivating the SiteGround Optimizer Plugin did the trick. It controlled the caching. The pages with galleries are working now. Which caching plugin works best with the Uncode Theme?

Thank you so much for your help. I’ll repeat it again. This is continuously the best theme I have worked with. It is the most stable one, too.

Hello tfltech!
Unfortunately none of the screenshots you shared seem to work, check please or, maybe, choose a different tool with a longer expiry time. Best

Please find the attached link – https://file.io/pVMjCdZYnbP7

Hello?

Hi tfltech! Please note that these are special holiday days for Christmas. If it is not a holiday in your country you need to consider that it may be in ours so we are not surprised if no one responds to you over Christmas weekend.
Unfortunately, from these screenshots we cannot understand what the problem is. I can only suggest you try creating a new page (and in case copy the shortcodes), if it works for you in a new page.
From what we can see here in our installations everything works and we have no other users reporting such a problem, so without access it is difficult to figure out what is bothering the tup setup.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Thank you for your kind and generous response.

www.ademann.com

Hello smriko,
since you do not have a menu or menu items, the area with the shopping cart is hidden. However, this also happened with very old versions (e.g. as early as 2.2.0 in 2019), was it a long time since you updated? Do you remember which version you were from? Or maybe you changed something in the menu recently?

I can provide you with a CSS snippet otherwise that circumvents the problem, but I still recommend trying to check if you have changed anything in the menu lately to get back to the previous situation:

@media (max-width: 959px) {
  .uncode-empty-menu-mobile #masthead .mmb-container {
    display: block !important;
  }
  .uncode-empty-menu-mobile .mobile-menu-button {
      display: none !important;
  }
  .mobile-additional-icons {
    right: 27px;
    top: 12px;
  }
}

Put it into a child theme or into “Theme Options > CSS & JS > CSS”. Best

Hello again. It is updated continuously and I don’t really know during which update it disappeared. It’s been a while since I posted products for sale.

Thanks for the great support, solved the problem.

Thank you too, all the best

Hi.

I have withdrawn from writing to you again but I am getting gray-haired and cannot get one thing right. On the first page of https://ademann.com/ if you scroll down, there is a product I “sell”. The add to cart button is not fluid on the first page, but it is on https://ademann.com/product/garment-sketches/ . Do you have any idea what is wrong?

And by the way, can the “column” be removed? It does not disappear, although I check that it can only be bought in one edition.

Happy Holidays.

Sorry I meant. “quantity column”.

Hello smriko,
regarding the style of the button, as it is not inside a Single Product but on the Home Page, different styles are applied. Add the class ‘product’ to the Row containing the product in the home page: https://undsgn.d.pr/i/o1fP9i

The issue of Quantity Inputs: this is a change recently introduced by WooCommerce. To hide Readonly Quantity Inputs we will add a filter from the next Uncode update. If you already want to use it, you have to replace the file on your server:

• wp-content/themes/uncode/woocommerce/global/quantity-input.php

with this one: https://www.dropbox.com/s/rt3ib4sbwdbywoh/quantity-input.php?dl=0 and add to your Child Theme, at the bottom of the functions.php file this snippet:

add_filter( 'uncode_hide_readonly_qty_input', 'uncode_child_hide_readonly_qty_input', 10, 3);
function uncode_child_hide_readonly_qty_input($return, $min_value, $max_value) {
    if ( $min_value === 1) {
        $return = true;
    }
    return $return;
}

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Thank you for solving the problems, worked like a charm!

Hi smriko! Thank you for the confirmation!
PS: The fix will be part of the next update!