Hi ablelab! What exact error do you have? You should have some kind of errors displayed.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi bryanmbp18! Yes, there are responsive settings for all the layouts mode, from Grid, CSS Grid, Carousel, etc… If you have Grid here you have the settings: https://undsgn.d.pr/i/kcgVXV
Otherwise if you set the simpler CSS Grid the settings are these: https://undsgn.d.pr/i/nm914a
The gap is caused by the fact that probably you have Grid, and some of the elements don’t have the same exact size (the Grid uses the Masonry scripts that place elements on the first vertical (not horizontal) available space. So you should be sure that your images are the same size (also 1px can create the problem), or crop them to the same size with the Uncode options: https://undsgn.d.pr/i/pxvUkX

Thank you! This is awesome!

Thank you for the confirmation!

Hi miscbcn! Please send a private message using the form you find on the right sidebar of this page https://themeforest.net/user/undsgn , include the Purchase Code, and the final domain URL where you need to activate it. Best

Hi delorscris! Just below the Purchase Code there is an “Deregister your product” button: https://undsgn.d.pr/i/9bNYWq Simply click on it to unregister the product. However, if you have problems (the button does not work, you no longer have access to the old installation), I advise you to contact the Help Centre, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Or at least contact us with an account that bought the theme. Thank you! https://support.undsgn.com/hc

Hi thopaw89! Of course it is, Uncode is constantly updated to maintain compatibility with the official version of WordPress and the recommended plugins that come with the theme itself. Best

Hi Paul! To be honest, I know Bunny.net as a CDN provider and I didn’t know they were also a video provider with their own player. However, as far as I can see, they’re not on the list of providers supported by WordPress either https://developer.wordpress.org/reference/hooks/oembed_providers/

As for the masonry-style post display functions within the theme, Uncode supports YouTube and Vimeo as external platforms: to manipulate external videos, a theme has to call the APIs offered by the platforms in question and make them work with its own scripts, so that its functions know when a video is ready to play, it can pause or restart it when you want, etc. Unfortunately, so, it’s not so obvious that a theme provides full support for a not-so-popular video platform, especially if it’s not one of the ones supported by WordPress, sorry.

Let me know if you have any further doubts though, I’m here to help you as much as I can.
Best

Do you realize you are the first developer who has bothered to explain this to me? It would have saved me hours and hours, and a lot of money on themes. I can’t thank you enough, and will be purchasing your theme by way of thanks.

I am especially bothered that the customer support at Bunny.net and Presto Player didn’t explain it, and kept pretending like it’s no big deal, and it was the theme’s fault, even though I’d specifically ask them why this was not a problem with videos from Vimeo, but only Bunny.net.

Thank you so very much! Paul

Thank you too Paul, truly appreciated and truly kind words. I’m sure you’ll enjoy Uncode and if you have any doubts or questions don’t hesitate to contact our help centre, we have a fully dedicated support team there, please submit a ticket so we can check your installation and support you privately! Thank you! https://support.undsgn.com/hc

Hello! You can use a CSS snippet to hide the navbar only above a certain number of pixels, but I cannot guarantee that it will work in all scenarios: some navbar values are registered by PHP and JS and are used to correctly calculate the height of fullscreen elements, or to scroll to the right position when clicking a link pointing to an element on the page. However, I hope this snippet covers a good part of the scenarios anyway:

@media (min-width: 960px) {
    #masthead,
    #logo-container-mobile {
        display: none !important;
        height: 0 !important;
        line-height: 0 !important;
        overflow: hidden !important;
        padding: 0 !important;
    }
}

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hi bryanmbp18! I’m sorry but without a link to your webpage is really not easy to figure this out. Are you using the Switchable Logo option with two different logos? Otherwise you need to make your primary Menu skin Dark in the Customise > Menu. Anyway, please share the link so we can understand better the scenario.

Thank you! I didn’t realize the menu dark skin wouldn’t effect the transparent menu i have running on the home page.

Hi bryanmbp18, sorry for the delay during the weekend, and thank you for the confirmation!

Our to-do list is quite long, so I can assure you that it will keep us busy for a few more years Joking aside, no one can predict the future, but Uncode is definitely a long-term project that involves many professionals, has a dense network of users, and therefore can’t be dismantled suddenly, if that’s what you’re asking.

All the best

Your reply made us feel very comfortable, thank you for your efforts. You will get a lot of news from us for your support very soon

Thank you for your kind words, all the best

Hi kimcmotus! Please send a private message using the form you find on this page, include the Purchase Code, and the final domain URL where you need to activate it.

Hi jacobstoops! If you have a strange issue that other users don’t have you need the developers to access your installation. If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi kerngebiet_digital! I think I understood even without even a screenshot it is very hard to tell. Your server doesn’t seem to have some active permissions for your WordPress installation. Try opening the wp-config.php file and paste this where the definitions are:

define('FS_METHOD', 'direct');

.

Hi rod-ramirez, and thank you for your interest!
Yes, you can underline only some words, this is a simple example, only the second part is underlined: https://undsgn.com/uncode/homepages/creative-vcard/
You can avoid the hover effect, but you cannot insert a section. You can insert a section only if the images are 50% width, here a quick example: https://undsgn.d.pr/v/7OnCqO

Hi martinlatal_! As you can see WordPress team still officially recommends PHP 7.4: https://wordpress.org/about/requirements/
The fact that WordPress is compatible up to PHP 8.2, as well as Uncode is another thing.
To be on the safe side they suggest a lower version because for example many plugins still are not compatible with newer versions of PHP.

We are flexible but in the limits of what we promote and show on our demo. The Sticky Scroll cannot be used to “move” normal sections, and it’s not something we can suggest a few lines of CSS code. Anyway, the Media Gallery is capable of accept also Texts, you just need to insert them using the Add Multimedia, and inserting the Text in the oEmbed code field.

OK thanks, will work with “Custom Post Type”

Thank you for the confirmation!

Hi musimon, and thank you for reporting! Please find here the fix: https://www.dropbox.com/sh/b7gr3cilsp6qswh/AABw875NktMsiWJzbcoMbB88a?dl=0

These are the files to update:

• wp-content/themes/uncode/library/js/app.js
• wp-content/themes/uncode/library/js/app.min.js
• wp-content/themes/uncode/library/js/lightgallery.js
• wp-content/themes/uncode/library/js/lightgallery.min.js

The fix will be part of the next Uncode update.

Awesome! Thank you!!

Thank you for the confirmation!

As you see here (and this is not our official Help Center) there are as many as 7548 requests where we help users. You are the one who doesn’t have the badge showing that you purchased the product and moreover you don’t want to share the link to your site. So it is you who decide not to help yourself not us.

are you sure you want to answer like that? I mean I stated before I want to buy the theme and also I stated before my link is not to be published here until I am able to bring it to date. Why would I risk it to be hacked or whatever else just cause u dont provide help within an email?? Are u serious? thanks but no thanks. From what I see here, theres no WILLINGNESS from ur side to help someone in need ... so stop trying to swich the blame

Thank you and enjoy ur day!

Hi elenaiosub! Please read our first response from 5 days ago, I think that explains it. No one is denying you help, you just have to do it by abiding by the current terms of support in the Marketplace: https://themeforest.net/comments/29146776

Hi rod-ramirez, and thank you for your interest!
Yes this can be configured also to open blank custom links, it’s very configurable module, ex: https://www.youtube.com/watch?v=i45KjhZ8Q4k
If after purchase you need our help to change options here you will find our Help Center: https://support.undsgn.com/hc/en-us

That’s great! Thanks!

Thank you for the confirmation!

Hi aldaron1! 1. To have them one next each other you need to use the Display > Block option: https://undsgn.d.pr/i/h0lbmY
Try to paste these and adjust to your needs:

a.custom-link.btn.btn-lg.border-width-0.btn-color-xsdn.btn-circle.btn-icon-left {
    color: red !important;
}

a.custom-link.btn.btn-lg.border-width-0.btn-color-xsdn.btn-circle.btn-icon-left:hover {
    color: pink !important;
}

a.custom-link.btn.btn-lg.border-width-0.btn-color-169672.btn-circle.btn-icon-left {
    color: violet !important;
}

a.custom-link.btn.btn-lg.border-width-0.btn-color-169672.btn-circle.btn-icon-left:hover {
    color: blue !important;
}

a.custom-link.btn.btn-lg.border-width-0.btn-color-210407.btn-circle.btn-icon-left{
    color: black !important;
}

a.custom-link.btn.btn-lg.border-width-0.btn-color-210407.btn-circle.btn-icon-left:hover{
    color: yellow !important;
}

thanks – works perfectly!

Thank you for the confirmation!

Hi xRacer! Please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn