Hello dear,

Thank you for your reminder. I should inform you that, our ticket system works 24/7 and that means that you can create tickets at any time. All the created tickets will be checked and replied to you according to the ticket created special ID queue and assigned individually to our support managers. However, there will be delays as tickets will be in the checking stages on business days. The delay will be different due to the weekends and holidays in general. The maximum delay will vary depending on factors that we have pointed out, the maximum delay could be 48 hours after the assignment to a manager. Note that the delay could be variable as we are located in different time zones, so take it into consideration as well.

All the best!

It’s been 48 hours since I opened the ticket but still no answer

Could you send the ticket ID? I will be able to check the status

Cheers

Hello dear,

We can confirm that the theme doesn’t include such kind of strange issue by default as we have checked our customer’s live websites as well as we have checked our own live preview sites. We recommend you check the issue by deactivating your child theme (if you have) and by deactivating all of your site’s extra third-party plugins as well. If the issue will be still there, we recommend you check your server error logs. As for testing purposes, we can recommend you install the theme on your own local host as well. With proper server limits and a fresh WordPress environment, there should not be such kind of cases

All the best!

Hello,

You will need to use the same Envato account that you used while purchasing the theme. Please check the following topic > https://docs.stylemixthemes.com/motors-theme-documentation/installation-and-activation/theme-activation

Cheers

Hello,

This is a background image of the Title Box section, it can be changed by editing the Inventory page from the back-end in the Page Options > Title Box > Custom Background Image > http://joxi.ru/zANxj3YU147K0m

Cheers

Oooh. Thanks very much

Hello dear,

The theme supports listings import, we recommend you use Dealership or Classified demo layouts to use the Import add-on. For extra details on how to use and proceed with import, we highly recommend you carefully check the following topic > https://docs.stylemixthemes.com/motors-theme-documentation/import-listings/import-preparation

Regards

Our import will be from our commerce system in xml format not from an automotive system.

Surely, if you will keep continuing to check the manual, you can get the topic to upload custom XML as well, you can check it from the following link and you can get an example of the XML file that can be used with the WP All Import Add-on > https://docs.stylemixthemes.com/motors-theme-documentation/import-listings/import-example-files

Regards

I just did everything you told me and reset all the values, reset my database and reinstalled and same thing. I have to get this project started,

It could be that the server is not letting the styles be uploaded, have you tried to install the theme on your own local host? It is highly recommended to re-check server error logs

Regards

Is there anyway you can send me the styles or where can I grab them and ftp them? Because I put the styles in my customization but now I can’t change colors

Hello,

By default, there is no need for you to install the theme plugins, you just need to install a demo layout and the demo import will automatically install all the needed plugins for the demo layout. Please note, most of the images will be replaced due to the license. If you want to use the demo images on your site you need to purchase them separately from fotolia.com. Moreover, you can easily change them with your custom images by editing the page

Cheers

Thank you, we need the imported demo layout as well

Cheers

Details for this error :

Détails de l’erreur

Une erreur de type E_ERROR a été causée dans la ligne 39 du fichier //www/wp-content/themes/motors/functions.php. Message d’erreur : Uncaught Error: Class “STM_Theme_Info” not found in //www/wp-content/themes/motors/functions.php:39 Stack trace: #0 //www/wp-includes/class-wp-hook.php(308): {closure}(Object(WP_Screen)) #1 //www/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #2 //www/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 //www/wp-admin/includes/class-wp-screen.php(424): do_action(‘current_screen’, Object(WP_Screen)) #4 //www/wp-admin/includes/screen.php(243): WP_Screen->set_current_screen() #5 //www/wp-content/plugins/jetpack/jetpack_vendor/automattic/jetpack-sync/src/class-sender.php(487): set_current_screen(‘sync’) #6 //www/wp-content/plugins/jetpack/jetpack_vendor/automattic/jetpack-sync/src/class-sender.php(583): Automattic\Jetpack\Sync\Sender->get_items_to_send(Object(Automattic\Jetpack\Sync\Queue_Buffer), true) #7 //www/wp-content/plugins/jetpack/jetpack_vendor/automattic/jetpack-sync/src/class-sender.php(444): Automattic\Jetpack\Sync\Sender->do_sync_for_queue(Object(Automattic\Jetpack\Sync\Queue)) #8 //www/wp-content/plugins/jetpack/jetpack_vendor/automattic/jetpack-sync/src/class-sender.php(341): Automattic\Jetpack\Sync\Sender->do_sync_and_set_delays(Object(Automattic\Jetpack\Sync\Queue)) #9 //www/wp-content/plugins/jetpack/jetpack_vendor/automattic/jetpack-sync/src/class-actions.php(705): Automattic\Jetpack\Sync\Sender->do_sync() #10 //www/wp-content/plugins/jetpack/jetpack_vendor/automattic/jetpack-sync/src/class-actions.php(645): Automattic\Jetpack\Sync\Actions::do_cron_sync_by_type(‘sync’) #11 //www/wp-includes/class-wp-hook.php(308): Automattic\Jetpack\Sync\Actions::do_cron_sync() #12 //www/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(’’, Array) #13 //www/wp-includes/plugin.php(565): WP_Hook->do_action(Array) #14 //www/wp-cron.php(188): do_action_ref_array(‘jetpack_sync_cr…’, Array) #15 {main} thrown

Hello,

As you can see from the provided error log notifications, the main issue comes from the Jetpack plugin on your site, you can re-check by deactivating all of your site’s extra third-party plugins

Cheers

Hello,

Thank you for the provided clarification and shared details, we do appreciate it!

Mostly, the too many redirections issue comes from different ways, it needs to check server error logs and re-check by deactivating the server’s extra modules or tools (if active). Yes, you can update the plugins manually as well, for it, we can recommend you just install the theme on your own local host with the fresh WordPress environment and with the needed server limits, after it, import the same demo layout that you are using in your live domain when you will install demo layout on your local host, it will automatically install all the demo layout needed plugins with the latest version, so you will be able to take those plugins and use in your live domain

All the best!

Hello dear,

Thank you for your reminder, your submitted ticket will be checked as soon as possible according to the ticket ID queue. I should notify you, at the moment there is a big queue, so there could be some delays in response. Sorry for the inconvenience!

All the best!

Hello dear,

Could you please kindly re-clarify what exact demo layout you are using? In order to be of better help. Thank you in advance!

Cheers

Hello dear,

Could you please kindly clarify what exact demo layout and what exact feature restriction with the payment you have interested to be used with the Woocommerce payment?

Cheers

Hi!

I’m thinking to use this template https://motors.stylemixthemes.com/rental-two/home-page-2/

And I don’t know how it works with our local currency (CLP) and if this template affects in any way the payment method, maybe we can’t use any payment gateway or else.

WooCommerce has an integration with Transbank https://es.wordpress.org/plugins/transbank-webpay-plus-rest/ But I don’t know if this template requires any specific plugin for payment or any payment method supported by WooCommerce it will work

Hello dear,

Thank you for your kind diligence and clarification, we do appreciate it!

In the Rental Two demo layout payment methods depend on the Woocommerce payments, if Woocommerce supports the payment you needed, there shouldn’t be restrictions

Cheers

Hello,

1. We have step-by-step integration plan with the Elementor page builder plugin. At the moment only these demo layouts can be used with the Elementor > CAR DEALERSHIP ONE, CLASSIFIED ONE, CAR DEALERSHIP TWO, CLASSIFIED FOUR and CLASSIFIED THREE. Other demo layouts will be included in the future updates of the theme

2. The Loan Calculator element is a static one, and it could not be changed or edited by default

3, 4. Could you please re-clarify these questions in a bit more details? Thank you in advance!

5,6. The Mobile App for the Motors theme will reflect your site and details will be included to the App directly from your Website with the Motors theme. For details about the Mobile App of the theme please comment directly on the CodeCanyon. The theme doesn’t include the App by default, so it can be purchased separately

All the best!

On Question 3+4, I will have garages signing up through the website & I will have a package that charges a monthly fee for subscription. Can I configure these in the website or do i need an extra plugin for this? So I will want a garage to sign up & then pay through the website that will be linked to Stripe. Is this possible?

Thank you for the details, yes, you can use one of the Classified demo layouts, so there will be Dealers to upload listings, as admin of the site can set limits and configure subscriptions as well, for extra details, we highly recommend you check the following manual from theme > https://docs.stylemixthemes.com/motors-theme-documentation/classified-layout-features/pricing-plans

All the best!

I can’t access the dashboard, and i got the following redirect after i tried to login: ......wp-admin/admin.php?page=stm-admin-plugins#core. So the issue is with your plugins and the theme. And when i tried to rename theme then the site is working. The error and the problem with the blank pages happened because your theme. The error is coming by your theme and plugins motors-wpbakery-widgets and also breadcrumb-navxt. If i will rename these plugins and your theme then i can access the wp dashboard. Please, Can do ask your support to find the error and fix this issue. I created the ticket before 4 days ago. when i used the debug define(‘WP_DEBUG’, true); and i disable the plugins plugins motors-wpbakery-widgets and also breadcrumb-navxt , then i could login. I need your help to make my site working again.

When i used define( ‘WP_DEBUG’, true ); so all the error and the issues coming from your theme and the plugins that your theme used. Please, help me to fix this issue and make my site working again.

Hello dear,

Yes, we have received your ticket, as you can see the comment section is not a place for checking debugs. We have assigned our support manager to your ticket, it is currently under the reviewing stage and will be checked in a deeper way as soon as possible. Thank you for your shared details and kind diligence, we do appreciate it!

Cheers

I already logged a Ticket with support last week but no one has replied to it yet so I am desperate for a response hence why I am posting here. Please assist

Hello dear,

Sorry for the inconvenience caused, we have a large queue of tickets these days, so there could be some delays in response, your submitted ticket will be checked as soon as possible according to the ticket ID queue.

Let me try to help here according your question;

The AutoParts demo layout is unique and uses a special Pearl Header builder plugin for the default Header Appearance of the demo layout. You can manage the appearance from the WordPress dashboard > Header builder > Header builder section > http://joxi.ru/Dr8bOYyCKQEWX2

All the best!

please help

Thank you for the clarification, you can change it from the WordPress dashboard > Listings > Listing categories section by editing the Mileage listing category > http://joxi.ru/xAePOoDUMoBLk2 > http://joxi.ru/1A5jaYxT4gWpNr

For more > https://docs.stylemixthemes.com/motors-theme-documentation/content/inventory-listing-categories

All the best!

Thanks

Hello,

The Rental items are part of the simple Products of Woocommerce integrated with the Rental options, please note that the Rental Products are not listings in general. You can add different Simple Products from Woocommerce, and allow these products to be booked. For extra details, please check the following > https://docs.stylemixthemes.com/motors-theme-documentation/car-rental-layout-features/rental-products

All the best!

Hello,

By default, if there is no selected Model, the dropdown will display all the available Brands to be selected. You can check from our live demo as well > https://motors.stylemixthemes.com/classified/

Cheers

But its not showing on the dealer dashboard. i saw this image and i want to make it like this https://snipboard.io/dFZMTS.jpg im using classified 1

So, would you like to modify the default structure of the dealer’s default profile page with those plans?

Cheers

Yes, So the dealer can have multiple plans at once.

Hello dear,

We can confirm that the latest version of the theme doesn’t include such kind of issue.

Try to follow these suggestions, no access to the WordPress Dashboard after WordPress update? In this case;

Login to your ThemeForest profile and download the latest version of the Motors Theme. The following steps outlined in this manual show you how to do that – https://docs.stylemixthemes.com/motors-theme-documentation/general/included-files#how-to-download-motors-theme

Unzip the motors.zip archive you downloaded from ThemeForest.

Connect to your WordPress site via FTP/Cpanel and navigate to the following directory: ”.../wp-content/themes/”.

Now that you have unzipped the motors folder in Step 2 and found the themes directory in Step 3, upload the motors folder into the themes directory. (You need to accept the replacement).

Then navigate to the following directory: ”.../wp-content/plugins/” and remove the folders called ‘stm-post-type’ and ‘stm-motors-extends’.

Connect to your WordPress dashboard and navigate to Appearance > Install Plugins.

Select the STM Post Type and STM Motors Extends plugins and click Install via Bulk Actions.

Get Fatal Error after the STM Post Type update to v4.5.6?

Login to your ThemeForest profile and download the Motors package (All files & documentation).

Unzip the motors package and navigate to the Bundled Plugins folder.

In the Bundled Plugins folder, find the STM Motors Extends plugin zip archive.

Unzipping the plugin zip archive.

Connect to your WordPress site via FTP/Cpanel and navigate to the following directory: ”.../wp-content/plugins/”.

Find the stm-motors-extends folder and remove it. Upload the unzipped stm-motors-extends folder in Step 2 to the ”.../wp-content/plugins/” directory.

Cheers