8326 comments found.
Hello Laborator, how i can do change the domain name ? I must pay to have a one support ? Thank you
I need your help to change for my business because i change my name’company…
I want desactivate for my old website and use the new for onetopi.com thank you
Hi Romza-El,
One license is valid for one domain only as you can read here: Theme licenses and activation.I revoked your staging license, so now you can activate the license in the final domain.Have a nice day!
Kind regards,
Ylli P.
Hello, I am interested in buying the Kalium theme but I want to know if it supports numbered pagination? Do you have a live demo of a numbered pagination for Kalium’s Freelancer website?
Hi Ylli, thank you for the screen capture. If you click on page 5 and click on any thumbnail to go to single post and then click the browser’s back button, does it go to page 5 (like it should) or does it jump back to page 1?
I am asking this because I bought a theme called Ukiyo and the theme will jump to page 1 every time I clicked on the back button making the numbered pagination unusable. This is why I want to buy another theme to replace Ukiyo but I need to be sure the numbered pagination works as expected.
Hi happeepill,
Sure, it brings you back to the page 5 again, don’t worry for that 
Cheers!
Ylli P.
I updated to the latest version of the theme now none of my portfolio item images are loading? My URL is cognition.london
To add further information. The images are there so when you click on the loading symbol the image shows in the lightbox, but on the actual page it’s just showing the loading animation.
Resolved this. It was the Smush plugin that was outdated and causing issues. Update the plugin and everything went back to normal
Hi CognitionArch,
Happy to hear that
P.S: The comment section of the theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and our team will assist you.
Kind regards,
Ylli P.
My website is stuck on maintenance mode even thought I have disabled it. Kindly help.
Hi ben_mintah,
I have checked your site https://benout.co, and it seems to be online to me. There are no known issues with the maintenance mode, so please make sure you have cleared the cache as that may be the reason you still see it.
Kind Regards,
Art from Laborator
Hi all. I have two sites on your theme, I have already extended support, but now it has ended and for 1 question/wish, I am not ready to pay money yet. Can you add WEBP image support for the lightbox embedded in your theme, because these files can’t be opened in the lightbox right now? Well, or tell me please the name of the file, where I can add to the code WEBP extensions. Thx you.
I have the most difficult question in the comments?)
Hi Azirov,
Our theme supports the .webp format in all areas. Can you please be more specific and send us a video explaining the exact area where you think the .webp format is not supported?
P.S: Comment section of the theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and our team will assist you.
Kind regards,
Ylli P.
Thanks for your reply. If you add images via Media Grid, they will open without a built-in lightbox in your theme, they will open with some default lightbox. This is a fairly common problem and people on the internet say that you just need to add the webp extension to the lightbox file so that it also opens them.
https://youtu.be/SzjQ9bEFJa4 bottom images are webp, top images are jpegHi, I need to revoked some of my licences, how can I proceed?
Hi there,
I can see that you have registered your license 3 years ago. I am sorry but we can only revoke a license if their registration is not older than 6 months.
Kind Regards,
Art from Laborator
I cannot update to the newest version of Kalium. It seems that the license is no longer activated for this website. The licensed domain is: transurl.nl instead. Strange… as this was the temporary url from my hoster…. Anyway. I hope that the author of Kalium could maybe deactivate the current license so that I can re-activate the license for my current website-url. Who can help me with this? i already contacted my hoster and envato, but they refer me to Kalium….Unfortunately my support is no longer active.
Hi there,
I see you have 8 licenses and from them 6 are registered to their final domains while the 2 others were registered to temporary domains so I have reset both of the licenses registered to temp. domains.
I revoked your old license, so now you can activate the license in the final domain .
P.S: If you navigate to Laborator > License page and you still see the old license domain, just press the Remove Registration button ( screenshot ), then you activate again.
Kind Regards,
Art from Laborator
Thank you Art. How/where can I registrate the correct url? The Laborator page still shows the old url as licensed domain.
Hi there,
Have you removed the registration as seen on my previous reply? If not please do that to be able to re-register the licnese.
These are the two purchase coded which are free and can be registered to their final domains:
- 5f2c566d-3a10-4e8a-a8c9-4285e393b430
- f4a5423e-e12b-42fd-b2d0-1a5cba0375f9
Kind Regards,
Art from Laborator
Hi Art, you must think I am silly, but how/where do I remove the registration??
Hi again,
I have mentioned in my first reply and added a screenshot (with a link included) so you could see where to remove the registration, if you have missed that information I will include it again here:
Kind Regards,
Art from Laborator
I still use Kalium version 2.9.4 because I cannot update without the correct license registration….(that’s the whole issue) In this version 2.9.4 I can’t find the option that you point out, unfortunately. See attached screenshot. Is there any other way? I have 4 tabs instead of 8: What’s New / Product Registration / System Help and Help.
Hi marloeskoster,
Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.
To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customer requests.
P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days.
Kind Regards,
Art from Laborator
I have updated my theme but this what keeps popping up
“Your theme (Kalium – Fashion Theme) contains outdated copies of some WooCommerce template files.These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this: Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.”
This is the affected template:
kalium/woocommerce/cart/cart-shipping.php version 3.6.0 is out of date. The core version is 7.3.0
Please help!
Hi ben_mintah,
We will soon release a new theme update that will include this WooCommerce file update too.
Kind regards,
Ylli P.
Hello, I have switched domain for my licence (38ed2044-11b0-4590-8e18-97dfe9c1b24a). Please could you revoke this licence so I can switch to an alternative domain please? thank you in advance
Hi Chris,
I can see that you have registered your license 4 years ago. We are really sorry but we can only revoke a license if their registration is not older than 6 months.
Kind regards,
Ylli P.
Hi there, can you revoke my current domain from my license to install the theme on a new wordpress and fresh install.
Thanks in advance Marc
Hi Marc,
I revoked your old license, so now you can activate the license in the final domain.
Have a nice day!
Kind regards,
Ylli P.
Hello. The logo is hidden in the Wedding demo and nothing I do reveals it. Please advise. Thank you.
Hi MikePowers,
Please see this video and then you can remove the CSS that I marked there.
Kind regards,
Ylli P.
I cant disconnect my license from a domain. The domain is www.nicklaslarka.com Can you help me?
Hi there,
I revoked your old license, so now you can activate the license in the final domain.
P.S: If you navigate to Laborator > License page and you still see the old license domain, just press the Remove Registration button, then you activate again.
Kind Regards,
Art from Laborator
I cant disconnect my license from a domain. The domain is www.novita-care.de Can you help me?
Hi there,
I revoked your old license, so now you can activate the license in the final domain.
P.S: If you navigate to Laborator > License page and you still see the old license domain, just press the Remove Registration button, then you activate again.
Kind Regards,
Art from Laborator
Hello,
There must be a bug with the typography system. If I update the theme it applies one of the ones I have configured to the entire website.
I have a font set up for LearDash courses only. If I update the theme, it applies it to the entire site.
How can you help me with this? It already happened with another kalium update and it was a bug that you fixed in the next one.
Thank you
Hi subtleessence,
Comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and the support team will assist you.
Take me to item support ➝
Kind regards,
Ylli
Hi there, my old website which this license is associated with (eastavenue.co.uk) is no longer active and I want to reuse my license on my new website, please can you help.
Thanks,
Hi joshssuk,
It would be better if you used www.yoursite.com/staging to build the site and then when you finish the site move it to www.yoursite.com. One license is valid for one domain only as you can read here: Theme licenses and activation.
I revoked your old license, so now you can activate the license in the final domain.
P.S: If you navigate to Laborator > License page and you still see the old license domain, just press the Remove Registration button, then you activate again.
Kind Regards,
Art from Laborator
Thank you Art. Much appreciated!
Hi, I need you to revoke my license on thalexmining.com. We are not using it on that site any more. Thank you.
Hi b2k,
I revoked your old license, so now you can activate the license in the final domain. Have a nice day!
Kind regards,
Ylli
Thank you.
Hello support, can you please check that your bookstore template is working as it gives many errors when installing the demo site. Errors related to sliders missing and many others. All your other demo templates in Kalium install fine, just the bookstore. Many thanks.
Child Theme Child theme could’t be installed, it might be already installed! Sliders Not Found Slider file doesn’t exists!
All required plugins are installed, says those same errors even on a clean build of wordpress and system status requirements are all happy.
Hi himmon,
It can happen that your server limits are low and we need to check
that in the support area. Please write a ticket to our dedicated support center and the support team will assist you.
Take me to item support ➝
Thanks!
Kind regards,
Ylli P.
Hello,
I have the same problem as many others in this thread. I had to change server and domain name for my site, I deactivated and uninstalled Kalium on my old site but I can’t activate it on the new one. Can you help me ?
Thank you, have a nice day
Hi there,
It would be better if you used www.yoursite.com/staging to build the site and then when you finish the site move it to www.yoursite.com. One license is valid for one domain only as you can read here: Theme licenses and activation.
I revoked your old license, so now you can activate the license in the final domain.
P.S: If you navigate to Laborator > License page and you still see the old license domain, just press the Remove Registration button, then you activate again.
Kind Regards,
Art from Laborator
Hello,
We want to change the license from a domain to an other, but we cant submit a ticket because the support is over.
Thank you
Hi beachlizard,
It would be better if you used www.yoursite.com/staging to build the site and then when you finish the site move it to www.yoursite.com. One license is valid for one domain only as you can read here: Theme licenses and activation.
I revoked your old license, so now you can activate the license in the final domain.
Have a nice day!
Kind regards,
Ylli P.
we couldn’t revoke the old license because the domain doesn’t exist anymore.
Thank you for the quick reply, problem solved !
Hi beachlizard,
Glad to hear that
Kind regards,
Ylli P.
Hi,
I activeted licence one web site and now i want to deactive and activate another web site but i cant find any panel or activated web site to it. Can you help me?
Hi LLCAJANS,
It would be better if you used www.yoursite.com/staging to build the site and then when you finish the site move it to www.yoursite.com. One license is valid for one domain only as you can read here: Theme licenses and activation.
I revoked your old license, so now you can activate the license in the final domain.
P.S: If you navigate to Laborator > License page and you still see the old license domain, just press the Remove Registration button (screenshot), then you activate again.
Have a nice day!
Kind regards,
Ylli P.
Thanks for your help!
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