Hello @Thompson1977

Sorry for the inconvenience with the theme.

We’ll fix it as soon as possible.

Best regards.

I understand everything, but more than 10 days have passed, before releasing an update, wouldn’t it be better to check it better? I’m stopped and I can’t work.

Hello @Thompson1977

We have solved your support tickets completely and replied to them as well, we are sorry for the delay as those issues are not the simple ones, and we have fixed it in our theme as well, so please check back your support ticket replies now and reply to them accordingly.

Regards, P-THEMES.

Hello, @crazy_cube,

Thanks for your appriciation and kind words, and surely we will fix this issue soon with our upcoming updates of the theme, Thanks for your patience.

Regards, P-THEMES.

Hello, @nxgglobal,

Our theme is fully compaitable with the PHP version 8, this seems to be your site third party plugin is conflicting, please try to deactivate the plugins on your site and check back again.

Regards, P-THEMES.

Hi, I found the error was because the revolution slider was not updated. I have updated and the issue was fixed. However, I can’t enable the product review from the theme. Where is the setting?

Hello, @nxgglobal,

Please go to products and quick edit your particular product and check yes ”Enable Review” and click on save changes button: https://postimg.cc/188M1C31

Regards, P-THEMES.

Hello, @binfor,

Please turn OFF the Skeleton Mode first from Porto >> Theme Options >> General.

And then make sure to uncheck the “Lazy Load Images” from Porto >> Speed Optimization Wizard >> Performance and then check back to your site after removing the browser cache.

Regards, P-THEMES.

Thank you for responding so quickly.

I have changed the configuration as you indicated but I still have the same problem. The images do not load in the pagination.

Thank you very much.

Hello, @binfor,

Ok then could you please contact us via our support system with your theme purchased account and with your site WP Admin Login details so that we will check it for you on your site and help you out.

Regards, P-THEMES.

Hello, @gounaneaghiles,

Please go to Porto >> Tools and “Compile all css & Clear merged css and js” from there, save changes and check back to your site after removing the browser cache, Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.

Regards, P-THEMES.

Still does not work and the opened ticket is without a response since yesterday

Hello, @gounaneaghiles,

I have just confirmed from the support department and they said that they already replied to your support ticket, so please check back to your support ticket reply now and reply to it accordingly.

Regards, P-THEMES.

Hello, @infocrackexam,

First of all, thanks for showing your interest in Porto WordPress

Actually the Mobile Menu only picks the “Main Menu” from the site, but we have the option as “Secondary Menu” as well which you can use, under the Header Builder functionality of our theme for the Desktop version, and show different Menu on Desktop and Mobile easily.

Regards, P-THEMES.

can you have any particular link or video for same pls share link

Hello, @infocrackexam,

I have captured the complete video for you, please watch it here: https://www.veed.io/view/fbc35a85-1e75-4e30-8ae3-4e2240c6adc0?sharingWidget=true&panel=share

Regards, P-THEMES.

Hello, @oscarlt,

It seems you are facing the SSL Certificate issue, Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/

Regards, P-THEMES.

Hello, @cognibrain2021,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Regards, P-THEMES.

We have send this message from our theme purchases account

Hello, @cognibrain2021,

Ok Great!! Now please be patience, once the support ticket will be resolved, you will get a reply to your support ticket accordingly.

Regards, P-THEMES.

Hello, @ricardo7281,

First of all, thanks for showing your interest in Porto WordPress

You can create your own layout for products using Porto Template Builder Functionality, you can read more about it here: https://www.portotheme.com/wordpress/porto/documentation/type-builder-elements/

Regards, P-THEMES.

Hello, @internath,

I have reset your purchase code, now you can use the same purchase code for activation of your theme.

Regards, P-THEMES.

Hi @abhirasyid

Thanks for purchasing and showing interest.

1. I will first describe the industry factory services and single service page.

The services page is the archive page and you can build with the archive of the Porto template.

And you should build the single service page with the single builder.

https://www.portotheme.com/wordpress/porto/elementor/industry-factory/services/ is the archive page and https://www.portotheme.com/wordpress/porto/elementor/industry-factory/services/automotive/ is the single page.

They are different concepts.

2. About your site.

Following the above, https://www.awesomescreenshot.com/image/36802716?key=bcfc6ef9b4d7f846cae5b42cf3c30230 is archive page and https://www.awesomescreenshot.com/image/36802734?key=e05865e215a18e7c2b4dcf7fa12dd310 is the single page.

3. How to solve

Please check template builder for the single service.

1) If there is no single template builder, you can build. You can download from the studio.

2) If it exists, please verify the display condition. https://www.portotheme.com/wordpress/porto/documentation/display-condition/

Please contact us if you need more information.

Thank you.

Sorry still not clear to me.

So I do now have this service slider (https://www.portotheme.com/wordpress/porto/elementor/industry-factory/services/).

But as I click on each service from the slider, it goes to a same service detail page (https://www.awesomescreenshot.com/image/36802734?key=e05865e215a18e7c2b4dcf7fa12dd310)

How to make each service link to each service detail page?

Hello, @abhirasyid,

Alright, No need to worry, all you have to do is change the URL of every service by editing the page. I have recorded a video for you to learn how to make it work. Here is the video link: https://streamable.com/k0za52 please watch the complete video. I hope you understand.

Regards, P-THEMES.

Hello, @michael095,

First of all, thanks for showing your interest in Porto WordPress

We have not tested our theme officially with that DB, but you can try it, Our theme is for the WordPress, and you can use it on WordPress CMS on any server.

Regards, P-THEMES.

Hello, @Joaquim_,

Yes you can turn it OFF from WP-Dashboard >> WooCommerce >> Settings >> Accounts & Privacy and uncheck the option: “Allow customers to create an account during checkout” it will solve your issue, Please refer to this screenshot: https://postimg.cc/LgDNxQyy

Regards, P-THEMES.

Hello, @happiash,

Could you please contact us via our support system with your site WP Admin Login details so that we will check and help you out in solving your issues.

Regards, P-THEMES.

thanks for the help it helped a lot!!!

You’re Most Welcome!!

Hello, @Robert_ITman,

Yes you can change the cart icon on cart and check and checkout empty pages using the Custom CSS code, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.

.woocommerce-cart .porto-icon-bag-2:before {
    content: "\f07a" !important;
    font-family: 'Font Awesome 5 Free' !important;
    font-weight: 900 !important;
}

Regards, P-THEMES.

Thank you! Works for now! Again, If I may – I recommend you add to the theme options our ability to set the icon for our website – either bag or cart.

Hello, @Robert_ITman,

Please try to write your feature request here: https://www.portotheme.com/forums/topic/feature-request/ our development team will get to know about it and will consider adding in the theme with the future upcoming updates if get enough votes.

Regards, P-THEMES.

Hello, @Peaceonearth,

Yes you can, you have to Install the WooCommerce plugin under Appearance >> Install Plugins and set your shop as per your requirements: https://kinsta.com/blog/woocommerce-tutorial/

Regards, P-THEMES.

Thanks !!

Is it also posiible to show the Left SideBar Filter on the Shop Page eg Category, Brands, Price. .etc ?

Rgds

Hello, @Peaceonearth,

Yes you can, you have to Install Yith WooCommerce Ajax Product Filter under Appearance >> Install Plugins and then you will be able to set the filters under Appearance >> Widgets >> Woo Category Sidebar as per your requirements.

Regards, P-THEMES.

Hello, @nmwoods_1,

Could you please contact us via our support system with your site WP Admin Login details and with the screenshot of your issue as well, so that our experts will look into it for you on your site and help you out.

Regards, P-THEMES.

I think the developer disabled all the plugins to resolve my problem.

Hi @crazy_cube

Most of WordPress plugins aren’t compatibility with php 8.0 or above. So, 7.4 is more safe.

Best regards.

Hello @collylad

I’m sorry to hear that you had a difficult experience trying to work with our theme. We understand that not everyone is comfortable with website design and development and we strive to make our theme as easy to use as possible. In that light, we included WP Bakery and Elementor, two of the most popular page builder plugins so that anyone can use them. We do value your feedback and the team is always open to incorporating new features to make our theme easier to use.

Please contact us if there is a problem that you do not know about the development method or if it is a problem that we can develop. We will do our best to help.

Best regards, P-THEMES

Fair enough – but the POINT IS – Visual Composer does NOT WORK properly in the way you have incorporated it. We have built hundreds of sites using Visual Composer – we know it inside out. It simply doesnt work the way you have set things up.

Hi @collylad

I’m not sure in which case it doesn’t work. If you provide us with crediantls information through support, we will directly investigate why it is not working.

Thank you.

Regards.

Hi @riderumair

Thank you for contacting us. You don’t have to pay costs any more, if you purchased.

Best regards.