23140 comments found.
Just been to your Support site and when I logged in, it shows “There has been a critical error on this website. Learn more about troubleshooting WordPress.” 
My problem is I tried to recreate Architecture 2 side bars like in your demo (which failed to recreate when I install the demo) and accidentally deleted the sidebar under Sidebar Generator. Now everything is in haywire. How can I recover the default side bar? Thanks
I found more bugs. Your “Projects” and “Services” are bugged. There is no “the_content” function in your templates, making them useless 
Hello, @mobileskunks,
It seems you have used the same email for other themes support account as well on our support system, so could you please share the theme purchase code PDF file and the very fresh email with me via my email aizazawan55@yahoo.com so that I will check/verify and create the new support account for you.
And regarding your issues, we have to check it on your site, so once your support account will be created then you can contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
I do own some themes and plugins but only one with p-themes.
Hello, @mobileskunks,
Thanks for your email, I have checked and replied back to your email accordingly, please check back your email reply now and reply to it accordingly.
Regards, P-THEMES.
I would like the photos be nearest from the banner at the top
thanks, Candle Art
Hello, @Joaquim_,
That is actually the padding you have set for your element ROW, you have to remove that padding and it will resolve your issue. Please refer to this screenshot: https://postimg.cc/wt55n2fx
Regards, P-THEMES.
Hello Porto, Can be removed without using code? I don’t know anything of code. And if can be removed this would affect to any other part of my web ?
thanks, Candle Art – Joaquín
Hello, @Joaquim_,
It will not affect your site other parts, and Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out accordingly.
Regards, P-THEMES.
Hi Porto, Is there any way to place in the menu the categories product? I can’t find in Appearance – menus.
thanks,
Hello, @Joaquim_,
I would like to provide you with instructions on how to navigate to a specific feature within the Appearance section of your website’s menu settings.
To begin, please follow the steps outlined below:
1. Go to "Appearance" in the main navigation menu of your website's admin panel.
2. From the dropdown menu, select "Menu" to access the menu settings.
3. Upon reaching the menu settings page, locate the "Screen Options" button located in the top right corner of the screen.
4. Click on the "Screen Options" button to reveal a dropdown menu.
5. From the dropdown menu, select "Product Categories" to enable the display of product categories within the menu settings.
6. Once you have selected "Product Categories," you will notice the appearance of the respective menus within the list below.
7. To add the desired product categories to your menu, simply click on the corresponding checkboxes next to the category names.For a visual representation of these steps, you may refer to the following links:
https://postlmg.cc/CBFG0XS9
https://postlmg.cc/LnfnyvMP
Should you require any further assistance or clarification, please do not hesitate to reach out. We are here to support you.
Thank you for your attention and cooperation.
Regards, P-THEMES.
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I inserted some predefined layout by Porto but I don’t remember what I did.
thanks, Candle Art
Hello, @Joaquim_,
That is actually the Parallax scrolling affect, you can set it from ROW options, please refer to this screenshot: https://postimg.cc/KRbcQNXv
Regards, P-THEMES.
Hello! The “bulk select” option in the menus does not work. When I click on this option, no checkboxes appear next to the menu items. Tried to deactivate all plugins (trying to avoid conflicts) but the problem persists.
Hello, @marianogi,
Please try to use this plugin to bulk edit/remove the Menu items: https://wordpress.org/plugins/bulk-menu-edit/ I am sure this will solve your issue.
Regards, P-THEMES.
Ok, thank you, but I hope this is a temporary solution. It is not ideal to install a plugin for capabilities that already exist in Wordpress. There should not exist any conflicts with your theme.
Hello, @marianogi,
If you want to enable that feature in our theme, you can request a feature here after login: https://www.portotheme.com/forums/topic/feature-request/ our development team will go through it with the upcoming updates of the theme.
Regards, P-THEMES.
Thank you, but this would not be a “new feature”, this is a bug. The feature exists but it is broken by your theme.
Hello, @marianogi,
Actually, that feature works with the default theme but not with every theme, especially the premium themes has their own functions related to the Menu, and that makes this bulk select unavailable, so that is the reason I asked you to write it as a feature request OR use the plugin.
Regards, P-THEMES.
Hi, I encountered this error all of a sudden without having touched anything. I have seen that it is a common error, how can I fix it? Thank you.
Fatal error: Uncaught Error: Call to undefined method PortoBuildersType::get_instance() in /home/ki4sm4n5/public_html/wp-content/themes/porto/inc/admin/theme_options.php:299 Stack trace: #0 /home/ki4sm4n5/public_html/wp-includes/class-wp-hook.php(308): {closure}(’’) #1 /home/ki4sm4n5/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #2 /home/ki4sm4n5/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home/ki4sm4n5/public_html/wp-settings.php(617): do_action(‘init’) #4 /home/ki4sm4n5/public_html/wp-config.php(98): require_once(’/home/ki4sm4n5/...’) #5 /home/ki4sm4n5/public_html/wp-load.php(50): require_once(’/home/ki4sm4n5/...’) #6 /home/ki4sm4n5/public_html/wp-blog-header.php(13): require_once(’/home/ki4sm4n5/...’) #7 /home/ki4sm4n5/public_html/index.php(17): require(’/home/ki4sm4n5/...’) #8 {main} thrown in /home/ki4sm4n5/public_html/wp-content/themes/porto/inc/admin/theme_options.php on line 299
Hello @modestferraro
Sorry for the inconvenience with the theme. Please send your credentials to pthemes.developer@gmail.com.
Best regards.
I want to collapse product details. Can anyone help me.
Hello, @alohasmartphonedn,
Could you please explain your issue more clearly, if possible with some screenshot for my better understanding. So that I will check accordingly and assist you.
Regards, P-THEMES.
tag read more product not working wordpress.
Hello, @alohasmartphonedn,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Plugin Porto Theme – Functionality not work in php 8.0 – please fix it
Hello, @Elana,
This could be because of any other third party plugin conflict with the PHP version 8, Please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third party plugins one by one and check which one is creating the issue on your site, and try to reach out to the Plugin Author for further help on this.
And if the issue will still persists then please remain all the third party plugins deactivated on your site and provide us the permission to debug your site which includes deactivating all the third party plugins and on site Customziation as well. I also request you to please share the site WP Admin URL and Credentials with us a well for further investigating the issue on your site via our support system.
Note: Please take the complete backup of your site before following the above steps as that might affect your site.
Regards, P-THEMES.
Hi Porto, Can you tell me how to put a video in the slider of my webside ? Should be linked to youtube or not ?
thanks, Candle Art
and also how to do for the autoreproduction of the video
Hello, @Joaquim_,
You can use the Slider Revolution plugin for it, it comes bundled with the theme package, and you can Install it from Appearance >> Install Plugins.
And for configuring the video layer, please read the official documentation of the Slider Revolution here: https://www.sliderrevolution.com/manual/adding-and-configuring-video-layers/
Regards, P-THEMES.
Hi Porto,
In the home page, I can’t see the option for layout – wide (I have activated bakery for pages).
thanks
Hello, @Joaquim_,
Please edit your home page and scroll below, you will find “Page View Options” and under it, you will find “Page layout & Sidebar”, check it “YES” and the layout options will appear.
Please refer to this screenshot: https://postimg.cc/hh4Xf9t4
Regards, P-THEMES.
Please join our Discord Lesson
Hi I’m using industry factory theme, there’s a weird shape for contact form button. Is there any fix? ss -> https://tinyurl.com/2m73de25
and also the burger menu on mobile seems only half -> https://tinyurl.com/2kn3lqcp
Hello, @abhirasyid,
1. If you compare your site with our Demo site, you will find the extra p tag on your site, here are the screenshots: https://postimg.cc/v4xBVmVR https://postimg.cc/bdvqnv76 and that extra p tag is generating the issue on your site, so you have to go to WP-Dashboard >> Contact and edit the partiular form from there, and simply remove that p tag, and it will resolve your issue.
2. Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.
#header .mobile-toggle {
padding: 7px 13px !important;
}
Regards, P-THEMES.
Hi,
1. I couldn’t find any p tag on the code -> https://tinyurl.com/2pjhkwyg 2. It works now, thanks!
Hello, @abhirasyid,
Ok, then could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, can you please resolve this issue when I add the product in woocommerce why does only 1 image show its original resolution (Hight resolution Image) and the rest of the product shows low-resolution images? My client wants all images in High Resolution. https://ibb.co/5rS7rHc
Hello, @DominicSharland,
Please go to WP-Dashboard >> Appearance >> Customize >> WooCommerce >> Product Images and change/set the product size from there as per your requirements, please refer to the official documentation of the WooCommerce here: https://woocommerce.com/document/fixing-blurry-product-images/
Regards, P-THEMES.
Hi Porto, when I’m scrolling down in a product a sticky banner at the top appears fot add to cart. I don’t know if this is bellonging to theme. In such case can you tell me how to remove it? example: www.candleart.es you can select any product.
thanks Candle Art
Hello, @Joaquim_,
You can turn ON/OFF the “Sticky add to cart section” from Porto >> Theme Options >> WooCommerce >> Single Product as per your requirements: https://postimg.cc/ykKNN8MM
Regards, P-THEMES.
Hey, I have some other issue: I am trying to duplicate the website from my subdomain to my maindomain with the plugin duplicator. But I am getting after migration a lot of mistakes:
All of them are: Warning: Illegal string offset mistakes
in the line fo example: themes/porto/inc/functions/content_type.php on line 122 /themes/porto/inc/functions/layout.php on line 2432 themes/porto/inc/functions/general.php
Fatal error: Uncaught Error: Cannot use string offset as an array in
any advice?
since its a live website.. I put the old version to the main domain.
Hello, @aashaf,
Please make sure that your server requirements must meet the latest theme and plugins minimum requirements as listed below:
PHP version 7.4.
Memory Limit 256M or higher.
max_execution_time 600 or 1000
memory_limit 256M
max_input_vars 2000
post_max_size 64M
upload_max_filesize 64MAnd then check back again, I hope this will resolve your issue.
Regards, P-THEMES.
Hy! i’m using porto and i’ve seen you’re using a plugin named “Dynamic Featured Image” for the portfolio that hasn’t upgrade since two years ago. There’s any other option?
Hello, @alextremps,
Yes you are right, but that is still working properly with the latest WooCommerce, WP and our theme, we will contact the plugin Authot soon about its update, Thanks for your patience.
Regards, P-THEMES.
Hello, @ANSOsuspension,
Firstly, we are really Sorry for all the inconvenience that you had to face in this regard.
Regarding the Visual Composer plugin, the thing is actually after every Update of this Plugin, a compatibility issue arises with almost every Theme that’s why all the major Themes are discontinuing this Plugin and are moving to future-best Plugin (i.e. Elementor and WPBAKERY). We are also doing the same so that your Site doesn’t get distorted every time when the VC plugin update arises. That’s why we have removed the Plugin compatibility with the Theme and soon enough we will also remove the VC plugin from the Theme package and it will no more be supported too. So, we would kindly like to apologize to you first that you will have to go through this process but it would be a humble request to you that please move to Elementor or WPBAKERY page builder Plugin and import any of the Demo of your choice with these Page Builder plugins on a fresh new WP install so that you can avoid hassle-free environment in terms of Site Development. We know it would be difficult for you to start all over again but we want to assure you, it will be worth it. We are looking forward for your positive response and appreciate your patience, understanding, and cooperation in this regard.
Regards, P-THEMES.
Oh, no. Can I install WPBAKERY and try to edit the main page?
Hello, @ANSOsuspension,
I am really sorry and regret to inform you that this is not possible, if you want to use the WP Bakery, you have to import the WP Bakery version of the Demo again and start from the scratch.
Regards, P-THEMES.
If I switch to WPBakery and import a new Demo, will the settings of the other plugins be preserved: payments, shipping, orders, users, etc.
Tell me the algorithm where to start and what to do step by step.
Hello, @ANSOsuspension,
We suggest you to please try to Install the fresh new WordPress and then Install the Theme and Theme required/recommended plugins on it, after that import the Demo with WP Bakery on it as per your requirements, and then you can copy the changes from old site to new site.
Regards, P-THEMES.
Need help? i want to format the price field with text in woocommerce. Thanks!
Hello, @alohasmartphonedn,
Could you please explain your issue more clearly, if possible with some screenshots for my better understanding.
Regards, P-THEMES.
Product price: number! I want to enter text.
Hello, @alohasmartphonedn,
We regret to inform you that, this feature is currently not available in our theme, so at the moment this requires Customziation or you can try with any third party plugin which better meets your requrements but at your own risk.
If you want paid customization services you can reach out to these emails: ptheme.customize@gmail.com pthemes.developer@gmail.com
OR
You can submit it as a feature request here after login: https://www.portotheme.com/forums/topic/feature-request/ the development team will look through it with the upcoming updates of the Theme, is then find it fit with the theme environment.
Regards, P-THEMES.
Hi!, I can’t add product category items to a menu. What I am doing wrong? Is there a bug? Please, have a look to this screenshot: https://tinyurl.com/29wcevgg
Thank you
Hello, @marianogi,
Sound’s Good!! that you have found the solution and managed to fix it, you are the best. Feel free to write us back anytime via our support system, if you need our help, we are always here to help you.
Regards, P-THEMES.
Hey, how can I hide the navigation in the mobile view? The Burger menu icon… i dont want to show any navigation. Thank you!
And in mobile I have a issue with the mobile view. I am using WP Bakery and one word is too long. Its cut in the mobile view. Thank you very much!
Hello, @aashaf,
1. Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.
#header .mobile-toggle {
display: none !important;
}
2. Which word are you talking about? Could you please share the screenshot of the issue and the page URL too, so that I will check and assist you accordingly.
Regards, P-THEMES.
Thank you.. Amazing
Regarding 2:
https://masterkurs.ummahbc.de/Thats the link. The word is “Unabhängigkeit” => Screenshot => https://ibb.co/8YY8nHw
and if it possible.. how can I get rid of the “APP” . I couldnt find where to delete it. https://ibb.co/vLS276S – its only visible in the desktop version
Hello, @aashaf,
1. You have to reduce the size of the text on the mobile version, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.
@media (max-width: 575px){
.wpb-mobile-app h2 {
font-size: 35px !important;
}
}
2. I am sorry but I am not able to understand, which App are you talking about? its not clear from your provided screenshot, Could you please share the marked screenshot?
Regards, P-THEMES.
Thank you very much. If you see the screenshot in the back there is written the word “APP”.
https://ibb.co/vLS276SHello, @aashaf,
That is actually set under Theme Options >> Skin >> Custom CSS, you can change or remove it from there as per your requirements, please refer to this screenshot: https://postimg.cc/bGdW1sFC
Regards, P-THEMES.
amazing thank you very much !
You’re Most Welcome!! 
We’ve an urgent issue with your theme which stops Us from updating the site. None of the theme options seems to be saving and we’re getting “There was a problem with your action. Please try again or reload the page.” error. It was not an issue in the previous versions. Opened request with support but still no reply.
Hello, @MarvinTheMouse,
Could you please contact us via our support system with your site WP Admin Login details so that our experts will look into it for you on your site and help you out.
Regards, P-THEMES.
We did and your expert is not being helpful at all and we cant update an important company website.
Hello, @MarvinTheMouse,
One of our dev team member will contact you soon via your support ticket, so please be patience.
Regards, P-THEMES.
Hello, @myhigrow,
Unfortunately, we have not tested this plugin with our theme officially till now, so we are unable to suggest you on it, if you want to use it you can try with our theme but at your own risk.
Our theme provides default Options for the Speed of the site, you can read it here: https://www.portotheme.com/wordpress/porto/documentation/?s=speed
Regards, P-THEMES.
I enabled the theme’s default speed optimization option, but it didn’t load as fast as I would like. When will you be able to test the AMP plugin?
Hello, @myhigrow,
It is working super fast for us, Have you tried the Critical CSS functionality as well? And you can write your feature request here: https://www.portotheme.com/forums/topic/feature-request/ so that our dev team will read it, and if they will find it fit with the theme environment, they will surely go through it with the upcoming updates of the Theme.
Regards, P-THEMES.
ok, thank you.
You’re Most Welcome!!
Lots of new bugs with the new versions of : Archive post grid. Porto Post grid
Archive post grid: Pagination does not work, no element is shown apart from those entered in the Count per page field.
Porto post grid: Filtering by category doesn’t work for any category.
The other old widgets Porto Blog and Porto recent article have been deprecated by you.
I did a thorough debugging, deactivated all plugins except porto and wpbakery. I cleared the cache via server.
I have opened 2 tickets, 1 for more than 10 days.
But no solution was found and I can’t work.
Hello @Thompson1977
Sorry for the inconvenience with the theme.
We’ll fix it as soon as possible.
Best regards.
I understand everything, but more than 10 days have passed, before releasing an update, wouldn’t it be better to check it better? I’m stopped and I can’t work.
Hello @Thompson1977
We have solved your support tickets completely and replied to them as well, we are sorry for the delay as those issues are not the simple ones, and we have fixed it in our theme as well, so please check back your support ticket replies now and reply to them accordingly.
Regards, P-THEMES.
