23188 comments found.
Hy! i’m using porto and i’ve seen you’re using a plugin named “Dynamic Featured Image” for the portfolio that hasn’t upgrade since two years ago. There’s any other option?
Hello, @alextremps,
Yes you are right, but that is still working properly with the latest WooCommerce, WP and our theme, we will contact the plugin Authot soon about its update, Thanks for your patience.
Regards, P-THEMES.
Hello, @ANSOsuspension,
Firstly, we are really Sorry for all the inconvenience that you had to face in this regard.
Regarding the Visual Composer plugin, the thing is actually after every Update of this Plugin, a compatibility issue arises with almost every Theme that’s why all the major Themes are discontinuing this Plugin and are moving to future-best Plugin (i.e. Elementor and WPBAKERY). We are also doing the same so that your Site doesn’t get distorted every time when the VC plugin update arises. That’s why we have removed the Plugin compatibility with the Theme and soon enough we will also remove the VC plugin from the Theme package and it will no more be supported too. So, we would kindly like to apologize to you first that you will have to go through this process but it would be a humble request to you that please move to Elementor or WPBAKERY page builder Plugin and import any of the Demo of your choice with these Page Builder plugins on a fresh new WP install so that you can avoid hassle-free environment in terms of Site Development. We know it would be difficult for you to start all over again but we want to assure you, it will be worth it. We are looking forward for your positive response and appreciate your patience, understanding, and cooperation in this regard.
Regards, P-THEMES.
Oh, no. Can I install WPBAKERY and try to edit the main page?
Hello, @ANSOsuspension,
I am really sorry and regret to inform you that this is not possible, if you want to use the WP Bakery, you have to import the WP Bakery version of the Demo again and start from the scratch.
Regards, P-THEMES.
If I switch to WPBakery and import a new Demo, will the settings of the other plugins be preserved: payments, shipping, orders, users, etc.
Tell me the algorithm where to start and what to do step by step.
Hello, @ANSOsuspension,
We suggest you to please try to Install the fresh new WordPress and then Install the Theme and Theme required/recommended plugins on it, after that import the Demo with WP Bakery on it as per your requirements, and then you can copy the changes from old site to new site.
Regards, P-THEMES.
Need help? i want to format the price field with text in woocommerce. Thanks!
Hello, @alohasmartphonedn,
Could you please explain your issue more clearly, if possible with some screenshots for my better understanding.
Regards, P-THEMES.
Product price: number! I want to enter text.
Hello, @alohasmartphonedn,
We regret to inform you that, this feature is currently not available in our theme, so at the moment this requires Customziation or you can try with any third party plugin which better meets your requrements but at your own risk.
If you want paid customization services you can reach out to these emails: ptheme.customize@gmail.com pthemes.developer@gmail.com
OR
You can submit it as a feature request here after login: https://www.portotheme.com/forums/topic/feature-request/ the development team will look through it with the upcoming updates of the Theme, is then find it fit with the theme environment.
Regards, P-THEMES.
Hi!, I can’t add product category items to a menu. What I am doing wrong? Is there a bug? Please, have a look to this screenshot: https://tinyurl.com/29wcevgg
Thank you
Hello, @marianogi,
Sound’s Good!! that you have found the solution and managed to fix it, you are the best. Feel free to write us back anytime via our support system, if you need our help, we are always here to help you.
Regards, P-THEMES.
Hey, how can I hide the navigation in the mobile view? The Burger menu icon… i dont want to show any navigation. Thank you!
And in mobile I have a issue with the mobile view. I am using WP Bakery and one word is too long. Its cut in the mobile view. Thank you very much!
Hello, @aashaf,
1. Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.
#header .mobile-toggle {
display: none !important;
}
2. Which word are you talking about? Could you please share the screenshot of the issue and the page URL too, so that I will check and assist you accordingly.
Regards, P-THEMES.
Thank you.. Amazing
Regarding 2:
https://masterkurs.ummahbc.de/Thats the link. The word is “Unabhängigkeit” => Screenshot => https://ibb.co/8YY8nHw
and if it possible.. how can I get rid of the “APP” . I couldnt find where to delete it. https://ibb.co/vLS276S – its only visible in the desktop version
Hello, @aashaf,
1. You have to reduce the size of the text on the mobile version, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.
@media (max-width: 575px){
.wpb-mobile-app h2 {
font-size: 35px !important;
}
}
2. I am sorry but I am not able to understand, which App are you talking about? its not clear from your provided screenshot, Could you please share the marked screenshot?
Regards, P-THEMES.
Thank you very much. If you see the screenshot in the back there is written the word “APP”.
https://ibb.co/vLS276SHello, @aashaf,
That is actually set under Theme Options >> Skin >> Custom CSS, you can change or remove it from there as per your requirements, please refer to this screenshot: https://postimg.cc/bGdW1sFC
Regards, P-THEMES.
amazing thank you very much !
You’re Most Welcome!! 
We’ve an urgent issue with your theme which stops Us from updating the site. None of the theme options seems to be saving and we’re getting “There was a problem with your action. Please try again or reload the page.” error. It was not an issue in the previous versions. Opened request with support but still no reply.
Hello, @MarvinTheMouse,
Could you please contact us via our support system with your site WP Admin Login details so that our experts will look into it for you on your site and help you out.
Regards, P-THEMES.
We did and your expert is not being helpful at all and we cant update an important company website.
Hello, @MarvinTheMouse,
One of our dev team member will contact you soon via your support ticket, so please be patience.
Regards, P-THEMES.
Hello, @myhigrow,
Unfortunately, we have not tested this plugin with our theme officially till now, so we are unable to suggest you on it, if you want to use it you can try with our theme but at your own risk.
Our theme provides default Options for the Speed of the site, you can read it here: https://www.portotheme.com/wordpress/porto/documentation/?s=speed
Regards, P-THEMES.
I enabled the theme’s default speed optimization option, but it didn’t load as fast as I would like. When will you be able to test the AMP plugin?
Hello, @myhigrow,
It is working super fast for us, Have you tried the Critical CSS functionality as well? And you can write your feature request here: https://www.portotheme.com/forums/topic/feature-request/ so that our dev team will read it, and if they will find it fit with the theme environment, they will surely go through it with the upcoming updates of the Theme.
Regards, P-THEMES.
ok, thank you.
You’re Most Welcome!!
Lots of new bugs with the new versions of : Archive post grid. Porto Post grid
Archive post grid: Pagination does not work, no element is shown apart from those entered in the Count per page field.
Porto post grid: Filtering by category doesn’t work for any category.
The other old widgets Porto Blog and Porto recent article have been deprecated by you.
I did a thorough debugging, deactivated all plugins except porto and wpbakery. I cleared the cache via server.
I have opened 2 tickets, 1 for more than 10 days.
But no solution was found and I can’t work.
Hello @Thompson1977
Sorry for the inconvenience with the theme.
We’ll fix it as soon as possible.
Best regards.
I understand everything, but more than 10 days have passed, before releasing an update, wouldn’t it be better to check it better? I’m stopped and I can’t work.
Hello @Thompson1977
We have solved your support tickets completely and replied to them as well, we are sorry for the delay as those issues are not the simple ones, and we have fixed it in our theme as well, so please check back your support ticket replies now and reply to them accordingly.
Regards, P-THEMES.
Hi, Team
Great thanks for Alex who helped me find out the bugs of theme. The woocommerce dashboard and analytics dashboard now show up correctly. Previously they are shown in blank pages. I was told to wait for the next theme update in which the bug will be fixed.
Regards
Hello, @crazy_cube,
Thanks for your appriciation and kind words, and surely we will fix this issue soon with our upcoming updates of the theme, Thanks for your patience.
Regards, P-THEMES.
After upgraded to php 8.0, the theme is not working, and showing “PHP message: PHP Fatal error: Array and string offset access syntax with curly braces is no longer supported”
Please help.
Hello, @nxgglobal,
Our theme is fully compaitable with the PHP version 8, this seems to be your site third party plugin is conflicting, please try to deactivate the plugins on your site and check back again.
Regards, P-THEMES.
Hi, I found the error was because the revolution slider was not updated. I have updated and the issue was fixed. However, I can’t enable the product review from the theme. Where is the setting?
Hello, @nxgglobal,
Please go to products and quick edit your particular product and check yes ”Enable Review” and click on save changes button: https://postimg.cc/188M1C31
Regards, P-THEMES.
Good morning, in our web, when we use the pagination, the images of the following pages (2, 3…) are not shown. To display the images you have to reload the web. I disabled the cache and still does not work, what can happen? Thank you. Web example with pagination: https://www.elcarpodromo.com/categoria/cebos/aditivos-liquidos/
Hello, @binfor,
Please turn OFF the Skeleton Mode first from Porto >> Theme Options >> General.
And then make sure to uncheck the “Lazy Load Images” from Porto >> Speed Optimization Wizard >> Performance and then check back to your site after removing the browser cache.
Regards, P-THEMES.
Thank you for responding so quickly.
I have changed the configuration as you indicated but I still have the same problem. The images do not load in the pagination.
Thank you very much.
Hello, @binfor,
Ok then could you please contact us via our support system with your theme purchased account and with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello sir, first htanks for this amazing and complete theme. i am facing an issue with the sidebar in the shop page, i want to display it like it is showed in this demo: https://www.portotheme.com/wordpress/porto/gutenberg-shop4/product-category/electronics/ but take a look at mine : https://it-discount-dz.com/boutique/
Hello, @gounaneaghiles,
Please go to Porto >> Tools and “Compile all css & Clear merged css and js” from there, save changes and check back to your site after removing the browser cache, Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Still does not work and the opened ticket is without a response since yesterday
Hello, @gounaneaghiles,
I have just confirmed from the support department and they said that they already replied to your support ticket, so please check back to your support ticket reply now and reply to it accordingly.
Regards, P-THEMES.
Can we design different menus for mobile And desktop in this theme
Hello, @infocrackexam,
First of all, thanks for showing your interest in Porto WordPress
Actually the Mobile Menu only picks the “Main Menu” from the site, but we have the option as “Secondary Menu” as well which you can use, under the Header Builder functionality of our theme for the Desktop version, and show different Menu on Desktop and Mobile easily.
Regards, P-THEMES.
can you have any particular link or video for same pls share link
Hello, @infocrackexam,
I have captured the complete video for you, please watch it here: https://www.veed.io/view/fbc35a85-1e75-4e30-8ae3-4e2240c6adc0?sharingWidget=true&panel=share
Regards, P-THEMES.
Hello
We have installed the theme version 6.7.3 with php7.4. We have imported the Demo Content Shop 3 Demo with Elementor but the layout is not correct, everything is out of place without the demo layout.
The Elementor plugin and the Porto Theme – Functionality plugin are active and working.
Why this error?
Thanks for your help.
Hello, @oscarlt,
It seems you are facing the SSL Certificate issue, Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
We have try to update the Wp bakery (The7 WPBakery Page Builder & Ultimate Addons for WPBakery Page Builder) but we have got the update failed message. How to solve the issue and we require support from your end to fix this issue.
Hello, @cognibrain2021,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
We have send this message from our theme purchases account
Hello, @cognibrain2021,
Ok Great!! Now please be patience, once the support ticket will be resolved, you will get a reply to your support ticket accordingly.
Regards, P-THEMES.
Hello, i need custom product layout https://www.awesomescreenshot.com/image/36818289?key=c897dbd99c565a1a44835744a39543c2
like this https://www.toolnation.es/is posible????
Hello, @ricardo7281,
First of all, thanks for showing your interest in Porto WordPress
You can create your own layout for products using Porto Template Builder Functionality, you can read more about it here: https://www.portotheme.com/wordpress/porto/documentation/type-builder-elements/
Regards, P-THEMES.
How I can reset Licence key for a domain ?
Hello, @internath,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Hi, I want to add service slider to my page https://tinyurl.com/22azbbzg but when i open the link it show like this https://tinyurl.com/282zzbwt . I want to have the service detail like https://www.portotheme.com/wordpress/porto/elementor/industry-factory/services/ . how to do that?
Hi @abhirasyid
Thanks for purchasing and showing interest.
1. I will first describe the industry factory services and single service page.
The services page is the archive page and you can build with the archive of the Porto template.
And you should build the single service page with the single builder.
https://www.portotheme.com/wordpress/porto/elementor/industry-factory/services/ is the archive page and https://www.portotheme.com/wordpress/porto/elementor/industry-factory/services/automotive/ is the single page.They are different concepts.
2. About your site.
Following the above, https://www.awesomescreenshot.com/image/36802716?key=bcfc6ef9b4d7f846cae5b42cf3c30230 is archive page and https://www.awesomescreenshot.com/image/36802734?key=e05865e215a18e7c2b4dcf7fa12dd310 is the single page.
3. How to solve
Please check template builder for the single service.
1) If there is no single template builder, you can build. You can download from the studio.
2) If it exists, please verify the display condition. https://www.portotheme.com/wordpress/porto/documentation/display-condition/Please contact us if you need more information.
Thank you.
Sorry still not clear to me.
So I do now have this service slider (https://www.portotheme.com/wordpress/porto/elementor/industry-factory/services/).
But as I click on each service from the slider, it goes to a same service detail page (https://www.awesomescreenshot.com/image/36802734?key=e05865e215a18e7c2b4dcf7fa12dd310)
How to make each service link to each service detail page?
Hello, @abhirasyid,
Alright, No need to worry, all you have to do is change the URL of every service by editing the page. I have recorded a video for you to learn how to make it work. Here is the video link: https://streamable.com/k0za52 please watch the complete video. I hope you understand.
Regards, P-THEMES.
Hi, is this template compatible with MariaDB i PostgreSQL databases?
Hello, @michael095,
First of all, thanks for showing your interest in Porto WordPress
We have not tested our theme officially with that DB, but you can try it, Our theme is for the WordPress, and you can use it on WordPress CMS on any server.
Regards, P-THEMES.
Hi Porto, Is possible to deactivate the “create account” option in the check out ?
thanks, Joaquín Candle Art
Hello, @Joaquim_,
Yes you can turn it OFF from WP-Dashboard >> WooCommerce >> Settings >> Accounts & Privacy and uncheck the option: “Allow customers to create an account during checkout” it will solve your issue, Please refer to this screenshot: https://postimg.cc/LgDNxQyy
Regards, P-THEMES.
