23243 comments found.
We’ve an urgent issue with your theme which stops Us from updating the site. None of the theme options seems to be saving and we’re getting “There was a problem with your action. Please try again or reload the page.” error. It was not an issue in the previous versions. Opened request with support but still no reply.
Hello, @MarvinTheMouse,
Could you please contact us via our support system with your site WP Admin Login details so that our experts will look into it for you on your site and help you out.
Regards, P-THEMES.
We did and your expert is not being helpful at all and we cant update an important company website.
Hello, @MarvinTheMouse,
One of our dev team member will contact you soon via your support ticket, so please be patience.
Regards, P-THEMES.
Hello, @myhigrow,
Unfortunately, we have not tested this plugin with our theme officially till now, so we are unable to suggest you on it, if you want to use it you can try with our theme but at your own risk.
Our theme provides default Options for the Speed of the site, you can read it here: https://www.portotheme.com/wordpress/porto/documentation/?s=speed
Regards, P-THEMES.
I enabled the theme’s default speed optimization option, but it didn’t load as fast as I would like. When will you be able to test the AMP plugin?
Hello, @myhigrow,
It is working super fast for us, Have you tried the Critical CSS functionality as well? And you can write your feature request here: https://www.portotheme.com/forums/topic/feature-request/ so that our dev team will read it, and if they will find it fit with the theme environment, they will surely go through it with the upcoming updates of the Theme.
Regards, P-THEMES.
ok, thank you.
You’re Most Welcome!!
Lots of new bugs with the new versions of : Archive post grid. Porto Post grid
Archive post grid: Pagination does not work, no element is shown apart from those entered in the Count per page field.
Porto post grid: Filtering by category doesn’t work for any category.
The other old widgets Porto Blog and Porto recent article have been deprecated by you.
I did a thorough debugging, deactivated all plugins except porto and wpbakery. I cleared the cache via server.
I have opened 2 tickets, 1 for more than 10 days.
But no solution was found and I can’t work.
Hello @Thompson1977
Sorry for the inconvenience with the theme.
We’ll fix it as soon as possible.
Best regards.
I understand everything, but more than 10 days have passed, before releasing an update, wouldn’t it be better to check it better? I’m stopped and I can’t work.
Hello @Thompson1977
We have solved your support tickets completely and replied to them as well, we are sorry for the delay as those issues are not the simple ones, and we have fixed it in our theme as well, so please check back your support ticket replies now and reply to them accordingly.
Regards, P-THEMES.
Hi, Team
Great thanks for Alex who helped me find out the bugs of theme. The woocommerce dashboard and analytics dashboard now show up correctly. Previously they are shown in blank pages. I was told to wait for the next theme update in which the bug will be fixed.
Regards
Hello, @crazy_cube,
Thanks for your appriciation and kind words, and surely we will fix this issue soon with our upcoming updates of the theme, Thanks for your patience.
Regards, P-THEMES.
After upgraded to php 8.0, the theme is not working, and showing “PHP message: PHP Fatal error: Array and string offset access syntax with curly braces is no longer supported”
Please help.
Hello, @nxgglobal,
Our theme is fully compaitable with the PHP version 8, this seems to be your site third party plugin is conflicting, please try to deactivate the plugins on your site and check back again.
Regards, P-THEMES.
Hi, I found the error was because the revolution slider was not updated. I have updated and the issue was fixed. However, I can’t enable the product review from the theme. Where is the setting?
Hello, @nxgglobal,
Please go to products and quick edit your particular product and check yes ”Enable Review” and click on save changes button: https://postimg.cc/188M1C31
Regards, P-THEMES.
Good morning, in our web, when we use the pagination, the images of the following pages (2, 3…) are not shown. To display the images you have to reload the web. I disabled the cache and still does not work, what can happen? Thank you. Web example with pagination: https://www.elcarpodromo.com/categoria/cebos/aditivos-liquidos/
Hello, @binfor,
Please turn OFF the Skeleton Mode first from Porto >> Theme Options >> General.
And then make sure to uncheck the “Lazy Load Images” from Porto >> Speed Optimization Wizard >> Performance and then check back to your site after removing the browser cache.
Regards, P-THEMES.
Thank you for responding so quickly.
I have changed the configuration as you indicated but I still have the same problem. The images do not load in the pagination.
Thank you very much.
Hello, @binfor,
Ok then could you please contact us via our support system with your theme purchased account and with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello sir, first htanks for this amazing and complete theme. i am facing an issue with the sidebar in the shop page, i want to display it like it is showed in this demo: https://www.portotheme.com/wordpress/porto/gutenberg-shop4/product-category/electronics/ but take a look at mine : https://it-discount-dz.com/boutique/
Hello, @gounaneaghiles,
Please go to Porto >> Tools and “Compile all css & Clear merged css and js” from there, save changes and check back to your site after removing the browser cache, Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Still does not work and the opened ticket is without a response since yesterday
Hello, @gounaneaghiles,
I have just confirmed from the support department and they said that they already replied to your support ticket, so please check back to your support ticket reply now and reply to it accordingly.
Regards, P-THEMES.
Can we design different menus for mobile And desktop in this theme
Hello, @infocrackexam,
First of all, thanks for showing your interest in Porto WordPress 
Actually the Mobile Menu only picks the “Main Menu” from the site, but we have the option as “Secondary Menu” as well which you can use, under the Header Builder functionality of our theme for the Desktop version, and show different Menu on Desktop and Mobile easily.
Regards, P-THEMES.
can you have any particular link or video for same pls share link
Hello, @infocrackexam,
I have captured the complete video for you, please watch it here: https://www.veed.io/view/fbc35a85-1e75-4e30-8ae3-4e2240c6adc0?sharingWidget=true&panel=share
Regards, P-THEMES.
Hello
We have installed the theme version 6.7.3 with php7.4. We have imported the Demo Content Shop 3 Demo with Elementor but the layout is not correct, everything is out of place without the demo layout.
The Elementor plugin and the Porto Theme – Functionality plugin are active and working.
Why this error?
Thanks for your help.
Hello, @oscarlt,
It seems you are facing the SSL Certificate issue, Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
We have try to update the Wp bakery (The7 WPBakery Page Builder & Ultimate Addons for WPBakery Page Builder) but we have got the update failed message. How to solve the issue and we require support from your end to fix this issue.
Hello, @cognibrain2021,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
We have send this message from our theme purchases account
Hello, @cognibrain2021,
Ok Great!! Now please be patience, once the support ticket will be resolved, you will get a reply to your support ticket accordingly.
Regards, P-THEMES.
Hello, i need custom product layout https://www.awesomescreenshot.com/image/36818289?key=c897dbd99c565a1a44835744a39543c2
like this https://www.toolnation.es/is posible????
Hello, @ricardo7281,
First of all, thanks for showing your interest in Porto WordPress
You can create your own layout for products using Porto Template Builder Functionality, you can read more about it here: https://www.portotheme.com/wordpress/porto/documentation/type-builder-elements/
Regards, P-THEMES.
How I can reset Licence key for a domain ?
Hello, @internath,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Hi, I want to add service slider to my page https://tinyurl.com/22azbbzg but when i open the link it show like this https://tinyurl.com/282zzbwt . I want to have the service detail like https://www.portotheme.com/wordpress/porto/elementor/industry-factory/services/ . how to do that?
Hi @abhirasyid
Thanks for purchasing and showing interest.
1. I will first describe the industry factory services and single service page.
The services page is the archive page and you can build with the archive of the Porto template.
And you should build the single service page with the single builder.
https://www.portotheme.com/wordpress/porto/elementor/industry-factory/services/ is the archive page and https://www.portotheme.com/wordpress/porto/elementor/industry-factory/services/automotive/ is the single page.They are different concepts.
2. About your site.
Following the above, https://www.awesomescreenshot.com/image/36802716?key=bcfc6ef9b4d7f846cae5b42cf3c30230 is archive page and https://www.awesomescreenshot.com/image/36802734?key=e05865e215a18e7c2b4dcf7fa12dd310 is the single page.
3. How to solve
Please check template builder for the single service.
1) If there is no single template builder, you can build. You can download from the studio.
2) If it exists, please verify the display condition. https://www.portotheme.com/wordpress/porto/documentation/display-condition/Please contact us if you need more information.
Thank you.
Sorry still not clear to me.
So I do now have this service slider (https://www.portotheme.com/wordpress/porto/elementor/industry-factory/services/).
But as I click on each service from the slider, it goes to a same service detail page (https://www.awesomescreenshot.com/image/36802734?key=e05865e215a18e7c2b4dcf7fa12dd310)
How to make each service link to each service detail page?
Hello, @abhirasyid,
Alright, No need to worry, all you have to do is change the URL of every service by editing the page. I have recorded a video for you to learn how to make it work. Here is the video link: https://streamable.com/k0za52 please watch the complete video. I hope you understand.
Regards, P-THEMES.
Hi, is this template compatible with MariaDB i PostgreSQL databases?
Hello, @michael095,
First of all, thanks for showing your interest in Porto WordPress
We have not tested our theme officially with that DB, but you can try it, Our theme is for the WordPress, and you can use it on WordPress CMS on any server.
Regards, P-THEMES.
Hi Porto, Is possible to deactivate the “create account” option in the check out ?
thanks, Joaquín Candle Art
Hello, @Joaquim_,
Yes you can turn it OFF from WP-Dashboard >> WooCommerce >> Settings >> Accounts & Privacy and uncheck the option: “Allow customers to create an account during checkout” it will solve your issue, Please refer to this screenshot: https://postimg.cc/LgDNxQyy
Regards, P-THEMES.
How do I add Featured Products section to Home Page : now is only 10 product show i need 20.. Thank you
Hello, @happiash,
To show the more than 10 products or 20 feature products. You can set the product count in the widget settings as you can see in this image: https://postimg.cc/6yyrVNHR But please make sure that you have the feature products in the limit that you want to show on the page.
Simply navigate to the Dashboard >> Products >> and to add the product to the feature click on the marked item in this image: https://postimg.cc/5H0byn9x
Regards, P-THEMES.
i can’t find https://postimg.cc/6yyrVNHR this section .. please give me navigate
and can i remove product page tabs?? show only description
Hello, @happiash,
Could you please contact us via our support system with your site WP Admin Login details so that we will check and help you out in solving your issues.
Regards, P-THEMES.
thanks for the help it helped a lot!!!
You’re Most Welcome!!
If I may – I recommend you add to the theme options our ability to set the icon for our website – either bag or cart. Consider using the same as we chose for Header > WooCommerce > ‘Mini Cart Icon’ – or add similar to WooCommerce > Cart Page & Checkout Page. Maybe you forgot you also have an icon showing in the empty cart and checkout pages showing the bag even though your text is all about the cart. Until you add this ability to theme options, we will need to override your template files, which is not worth it for this – and I don’t think we can change the icon using CSS, can we?. To be specific – search your override files for: porto-icon-bag-2
Hello, @Robert_ITman,
Yes you can change the cart icon on cart and check and checkout empty pages using the Custom CSS code, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.
.woocommerce-cart .porto-icon-bag-2:before {
content: "\f07a" !important;
font-family: 'Font Awesome 5 Free' !important;
font-weight: 900 !important;
}
Regards, P-THEMES.
Thank you! Works for now! Again, If I may – I recommend you add to the theme options our ability to set the icon for our website – either bag or cart.
Hello, @Robert_ITman,
Please try to write your feature request here: https://www.portotheme.com/forums/topic/feature-request/ our development team will get to know about it and will consider adding in the theme with the future upcoming updates if get enough votes.
Regards, P-THEMES.
Hi Support
Is it possible to install the WooCommerce to display the Shop Page to the following Business Demo ?
https://www.portotheme.com/wordpress/porto/construction/ https://www.portotheme.com/wordpress/porto/construction2/Reason for asking, my client in the Construction Industry wants to sell Products in addition to marketing it’s Services.
Thanks
Hello, @Peaceonearth,
Yes you can, you have to Install the WooCommerce plugin under Appearance >> Install Plugins and set your shop as per your requirements: https://kinsta.com/blog/woocommerce-tutorial/
Regards, P-THEMES.
Thanks !!
Is it also posiible to show the Left SideBar Filter on the Shop Page eg Category, Brands, Price. .etc ?
Rgds
Hello, @Peaceonearth,
Yes you can, you have to Install Yith WooCommerce Ajax Product Filter under Appearance >> Install Plugins and then you will be able to set the filters under Appearance >> Widgets >> Woo Category Sidebar as per your requirements.
Regards, P-THEMES.
We have updated to latest version and now our 2 menus are displayed in tabs in the mobile menu where as before they were displayed as one menu. How can we get it back to showing both menus not as tabs please?
Hello, @nmwoods_1,
Could you please contact us via our support system with your site WP Admin Login details and with the screenshot of your issue as well, so that our experts will look into it for you on your site and help you out.
Regards, P-THEMES.
Hi, team. Yesterday, we upgrade to php8.0. Initially, everything is fine. But this morning, we find the site can not be used.
I think the developer disabled all the plugins to resolve my problem.
Hi @crazy_cube
Most of WordPress plugins aren’t compatibility with php 8.0 or above. So, 7.4 is more safe.
Best regards.
