8581 comments found.
Hi, i just updated the theme and now the theme options have disappeared. Whats going on? I see others have the same issue and all you ask is to pay for support.
Can you let me know how to get it back?
I have deactivated all plugins so its related to theme directly
Hi There,
Envato sets the guidelines for support, and we are required to uphold them. You can find Theme Options in the globals tab in Cornerstone, however if you have any product questions, you will need to renew support.
Cheers!
Why is my previous comment being reviewed?
Hi,
I updated X and cornerstone this morning. Now for my website my font has switched to Times New Roman. How can I have it reset to what it is was? I purchased X a couple of years ago on Themeforest, so I have a licence but no support. Still I do not understand why an update changes the font. Can you help out?
Regards,
Richard
Also I searched the forum and read your docs but I cannot find the X themesettings anymore in the website. In my website there is no X > Theme settings option as mentioned in your documentation. Also cornerstone indicates “No active document”...
Hi Richard,
Theme Options are in the Globals tab in Cornerstone. As your product support is expired, you can renew it following the steps here, and a member of the team will be happy to help.
Cheers!
Why should I renew my support if the issue is caused by the update of your theme? Little bit strange right? I expect my website not to change after an update of the theme and plugins that go with it…
Hi Richard,
Sites can change for a host of reasons after an update, many of which don’t have to do with the theme but something done to the theme (a customization or 3rd party plugin are the two main culprits). If your fonts have changed you can easily change them in the font manager. Beyond that, a member of the team would be happy to take a look in the support forum.
Cheers!
The main landing page also included as part of the theme?
Hi There,
That is simply our sales page. It would be very easy to recreate that with the theme however.
Cheers!
That’s the theme I’d be interested in. If this can be done without any programming, then I’ll purchase. However, if this requires any significant effort, then I would have to pass unfortunately.
You may wish to check out our Just updated X template and Cornerstone to the latest version. Since then, there is no option to add Essential Grid or Slider Revolution element from Cornerstone builder. Both of the extensions are installed and activated on my website but there is no option to use them from the builder.
Where can I select that option?
I’m not sure if I’ll get any help here since my support is expired, but I’m wondering why plugin activation of The Grid plugin won’t work. Every time (going on for days) I try to activate it with the personal token, it says “An unknown API error occurred from Envato.” What is the issue here? Do I have to reinstall the plugin and lose all my grids?
Hi There,
You can follow the instructions here to renew your support license, and then a member of the team would be happy to help.
Cheers!
my site https://steveharland.co.uk/ shows Helvetica in the cornerstone back end as the chosen font, but after the update now shows Times New Roman on the actual website. I have searched the new documentation for a solution, but cannot find one. Where should I be looking to solve this problem? thanks
Hi There,
You can follow the Release Notes post for the latest news throughout the cycle including confirmed issues that are set to be fixed. If you need direct support, you will need to renew support from within your Themeco account, and a member of the team will be happy to further assist.
Cheers!
Can you let us know when things will be ok to update. The 7.01 cornerstone errors, the next one 7.02 errors, the update breaks the theme.
Now I see in the chat here, it is not compatible with 6.1. Thanks for the warning all of us that the theme was not ready for 6.1. you would think an easy email to your purchasers might be in order. You dropped the ball on this one.
Hi There,
It is never advisable to update a theme on a live site without testing in a staging environment first. While we always keep our products supported on the latest versions of WordPress, as we are working through a launch cycle there are issues to address (even with extensive testing ahead of time which we do with hundreds of customers in our beta group). You can follow the Release Notes post for the latest news throughout and if you’d like to wait until the end of the cycle when we announce the stability release (the final point release of the cycle), you are welcome to do that.
Your particular support period has expired, so if you would like support you will need to extend support either here at ThemeForest or through our site. You can find more information on extending support here.
Cheers!
Updated yesterday to 10.0.1 and Cornerstone 7.0.1. Child/dropdown navigation menu’s no longer working on mobile (work as expected on desktop).
Hi There,
You can follow the Release Notes post for the latest news throughout the cycle including confirmed issues that will be fixed as part of the release. Your particular support period has expired, and you can renew that here at ThemeForest or on our site directly by following these steps.
Cheers!
Hi. Thanks for the prompt response. Not after support just wanted to support you guys by flagging a potential error/issue with your coding. Couldn’t see the issue listed on the link you shared but I’ll keep an eye on your fix list. Thanks
Is theme ready for wp 6.1? Can we safe update?
I was under the impression when I upgraded to pro that support was included. I wouldn’t have gone with pro had I known support was not included for life as well.
Hi There,
Support is included for 12 months from time of purchase (6 months if purchased on ThemeForest per their guidelines).
I took free offer and upgraded to Pro licence however the pro cloud content is minuscular when compared to a few years back X version. I need to release Pro licence and get back to X, not allowed. How do I roll back to originally purchased X with its own licence code? I can confirm that content in cloud templates is not what when I purchased the X a few years ago. I need to retrieve back the templates I developed my old site from. you still show them in ad, complete website pages to start modification from. those advertised are not in wordpress backend Design Cloud at all!!! There are 28 basic element holders.
where is my Silvertooth Agency template in Cloud?
Hi There,
All of the assets listed are still available in Design Cloud. Your particular license is outside of an active support period, but once you have a renewed, a member of the team would be happy to further assist.
Cheers!
When is the next version of the X theme going to be released? Is the current theme version 9.1.4 compatible with the latest version of WordPress 6.1.1?
Hi There,
We are in the final stages of testing the next version of our products, and you can keep up with the latest at our blog.
With regards to compatibility, we keep our products compatible with the latest versions of WordPress, and you can follow this article for the latest on version compatibility.
Cheers!
When downloading a Site assets, the progress bar keeps switching from initializing to preparing taxonomies and when it stops no changes have been made to the site
Hi There,
It looks like your support period has expired. Once you renew it here at ThemeForest, feel free to login to access our support forums, and a member of our team would be happy to take a look.
Cheers!
Hi I have a website that is not working and I have purchased the support plan. I have 9 total licenses but can’t see how to utilize support and get my website back online… this is the error that is causing the website to crash… /var/www/wp-content/plugins/cornerstone/includes/classes/classic/utility/class-shortcode-preserver.php /// please advise.
Hi There,
A member of our team would be happy to help! Check out this thread for steps on how to access our support forums.
Cheers!
I’m getting a page not found error when clicking the link.
Oops, sorry about that. Here is the correct link.
Hi, I can’t apply the 6 month extension using the system so request support for a broken site. The support was purchased in envato. It won’t let me add it to the support site.
Hi There,
Please contact us directly, and we’ll be happy to take a look. Please let us know the username or email associated with your account when you contact us so that we can investigate what may be going on.
Cheers!
Unable to active valid licence. Can X team help. I seek no renew of the support at this stage. Just want to get working what purchased 5 years ago in development subdomain. valid licence is failing
Hi There,
The only time a license wouldn’t validate properly is if it is already in use on another site (and a validated subdomain can not be used for a separate 3rd party site just for a development environment for the main production site).
A ultima atualização do tema é dezembro de 2021? É isso mesmo? Gostaria de comprar o tema mas sem atualizações por quase 1 ano me deixa um pouco com receio. Poderiam me explicar se há atualizações periodicas?
Good day, are you updating theme to be compatible with php v 8?
Hi There,
We do not have any reports of issues with php8 and have received reports from beta testers of the upcoming version that there are no issues.
Cheers!
I have recently stumbled upon an issue that I first saw after I have bought the theme. I went with another solution at that point, but now I was wandering if there is any solving to this, as it never worked: I simply can’t make conditional rules in checkout manager to work, I try to load a field after a certain value in another field and it still doesn’t work. Is there any way to make conditional rules work?
Hi Alex,
Not sure what you mean by checkout manager, but if you have any product questions feel free to extend your support period here at ThemeForest, and a member of our team will be happy to take a look.
Cheers!
I have purchased this item before and now I noticed its being used without my knowledge on another website. How can I reset my license?
I even tried to login to TEMECO support but unfortunately I couldn’t login and the message was that the item code had been registered before. I believe my licence has been stolen from me, I truly appreciate your assistance.
