8581 comments found.
hey, i love the updates and the direction you guys are headed cant wait to see a new theme for entertainment or a business directory.. keep up the great work!
question i was advised a while ago to delete and reinstall cornerstone if i had issues .. well its not popping up in the prompt like it used to saying a new version of cornerstone or cornerstone is required .. where to i force trigger that?
thanks ..
Hi There,
See this section of the docs article on how to update, and you will find steps for how to manually check for the latest version.
Cheers!
Hi The X theme seems to have crashed our site, the host company has renewed everything and the X theme won’t load in ?
Tell him you have wp 6.2 and v10 of theme
Hi There,
Nothing in the theme would crash your site, however there was a core change in WordPress 6.2 that required an update in the theme. Please follow the steps in this thread.
If you need anything further, you can renew support from within your ThemeForest or Themeco account, and a member of the team would be happy to further assist.
Cheers!
message from host
Thank you ive forwarded your information to the host
You’re most welcome!
Thanks ill let you know
Good afternoon, Ok so this is where we are at, due to a Wordpress update our site crashed, the hosting company tried to get in back on with the information you sent, it apparently didnt solve the issue, so the host has wiped the server and done a fresh upload, updating all of the plugin etc etc etc, nothing the site doesn’t seem to active, any ideas ?
Unfortunately, it sounds like something else is going on as the WordPress 6.2 issue was a very narrow issue that we’ve had hundreds of customers confirm the fix we released addressed that issue. I’d suggest asking your hosting company to roll back to a previous update and then manually go through the update process.
Cheers!
I think the issue is maybe in Cornerstone some of the cornerstone, themeco, the agency theme doesn’t load, ethos does. anything you could add would be great
You can renew support from within your ThemeForest or Themeco account, and a member of the team would be happy to further assist.
Cheers!
OK so you must know the issue ? this happened with the update to WP 6.2
Yes, in the initial reply from a month ago we linked you to the thread that explained how to fix the WP 6.2 issue.
ciao guys. i installed and customized and all went fine. nice theme.
www.emilialeonelli.it
after a month the site works fine but i can’t login. back end is blocked by error message Fatal error : Allowed memory size of 268435456 bytes exhausted (tried to allocate 266240 bytes) in /home/mhd-01/www.emilialeonelli.it/htdocs/wp-includes/class-wp-hook.php on line 292
i moved all plugins via ftp… didn’t solve the problem
opened a ticket at the service provider TOPHOST… just replied that if it’s not the plugins… is the theme sucking memory.
so what’s next? i move the theme folder via ftp and see if i can access the backend? thanks!
Hi There,
That wouldn’t be an issue with the theme based on that path, and if you are experiencing a memory leak issue, that is something your host would have to troubleshoot with as there is nothing in the theme that would cause that.
If you’d like a member of our team to take a look, you can renew support either from here at ThemeForest or in your Themeco account dashboard.
Cheers!
There appears to be an issue with the Cornerstone Builder. When I attempt to update a page, I am seeing the page’s contents sections duplicated, however on the front end it appears normally. I have the latest version of the theme, the page builder, and WordPress. I ever had many other plugins enabled, but I disabled the other plugins and the issue still persists. Also still persists regardless of which PHP version is used.
Hi There,
We are not seeing any issue like that across the board, so it sounds like something with your particular install. If you would like a member of our development team to take a look, please renew support either here at ThemeForest or from within your Themeco account on the account dashboard, and they will be happy to help.
Cheers!
Hello, I have narrowed down the cause to being Cloudflare. When I enable development mode in Cloudflare which bypasses their caching system, Cornerstone works as expected. However when Cloudflare is on, then Cornerstone shows elements on my page as duplicated in the backend only, and not the front end. Any ideas? Have you tested your theme with Cloudflare?
Hi There,
We have not seen any issues with Cloudflare as many customers use it, so it sounds like something else may be going on.
Cheers!
I know my support expired. Since I purchased the theme I hardly asked for support in recent years.
I identified an issue with cornerstone js file. The total CPU time, script evaluation and blocking time for cornerstone js file has shot up since the last update (tested using pagespeed insights).
I will assume you have received complaints from clients regarding the page load speed and the above is the most likely issue.
Please confirm the developers are aware of the issue and that an update will be released to address it.
Hi There,
We are always mindful of performance when making updates to our products, however there are many different factors that may impact overall performance, many of which have nothing to do with the theme. Specific to the topic of performance, I’d encourage you to check out this article from a customer who does extensive benchmarking and shares data on how our products preform with performance in mind. As always, we will continue to keep performance optimization top of mind with respect to all future updates.
Cheers!
Hello! I know that my item support has expired but my customers website crashed after your last update (fatal error…). Neither can I reach the frontend nor the Wordpress backend. Any suggestions? Thank you. Regards
Hi There,
WordPress made core changes in version 6.2 that required an update in the theme. Please read this post for more information on how to fix.
Cheers!
It worked – thank you so much!
You are most welcome!
HOW do you get support.. the link takes me to my page but I can get to nothing but the Forum – I need some help!
Hi There,
Happy to help!
The forum is how we handle support, and if it is your first time there, this thread explains how everything works including posting a topic, browsing existing topics, and more. We look forward to hearing from you.
Cheers!
I also posted a help request on the Forum. Still awaiting a response there. (7 Hours ago)
I even purchased a Copy of Cornerstone after buying X – cause I thought I had to – Now I see it was supposed to be included. So I wasted extra money and my site still isn’t working!
Hi There,
A member of the team will be happy to help just as soon as your thread is up. All tickets are answered in the order received. As explained in that thread, we say to generally allow for 24 hours for a reply (typically faster) but may be slower if things are particularly busy.
Cheers!
I am locked out of 5 sites atm. I have licenses for all of them. But no matter what I do I cannot login to X theme to register. I have tried the “reset my password” and that hasn’t worked either. Completely stalled here and need assistance asap please. Not the troubleshooting I wanted when I have 5 sites I need to update and bring back online. What a mess this update has been.
Please contact us directly if you can’t access your Themeco account and the password reset isn’t working.
I can’t enter the forum as I can’t login. Any other way to contact you guys?
Are you reading the message? That is a link to our contact form.
I know my support here expired, please bear in mind I did not request any support for a very long time.
There is a problem with cornerstone js file after the latest update that addresses wordpress 6.2 update.
I think it is increasing the blocking time significantly even though its loading in the body and other things.
It may be related to the theme itself but I suspect it is cornerstone.
Run your site on pagespeed.web.dev, compare it with the previous version of wordpress, theme and cornerstone to the the latest versions.
I would like to know if you are aware of it and whether it is being addressed.
Hi There,
The only change to the latest version was to address a bug introduced by WordPress core changes in 6.2. We have not observed any difference as the problem fixed in the latest version was very narrow in scope. As always, we are continually improving the codebase as new features are added and improved, however there is no issue with this hotfix that we have seen at this time.
Cheers!
Hello, does Go to Pro > Validation or X > Validation then look for Google Analytics. Click Install. work with GA4?
Site crashed after WordPress 6.2 update today. Getting memory exhausted message. Are you 100% sure this latest WP update is a conflict with your latest version of X or older versions? Costing me 10 hours already trying to fix everything and do a past edition site restore
We have updated our Wordpress. Now we have an error. Theme X causes an SEGFAULT. How can we fix this issue?
Hi. Can u please tell me how to change text “Read More” in blog? I need to translate it but Loco translate doesnt work for it. I changed it everywhere. And please dont refer me to another forum, I have payed support here but I see support of this theme is not strongest point of this theme if I read all answers on peoples problems …
Hi There,
All product support is provided in our forum. A member of the team will be happy to assist you there. If it is your first time there, this thread explains how everything works.
Cheers!
Hi, It is safe to upgrade from 9.1.4 to the latest 10.1.9 ? Its compatible with WooCommerce 7.5 ?
Hi There,
It is always safe to upgrade, especially if you take the recommended steps. We keep our theme and builder compatible with the latest version of WordPress. If you need anything further, a member of the team would be happy to help in our support forum.
Cheers!
thank you for your fast response and prompt answer!
You’re most welcome!
Which is the latest version. I have version 10.1.9 installed on my site but your item details page says 10.1.6 and I just received an email from Envato saying that you have another update for 3/22/2023. When IO do an update in the back-end of WordPress it tells me I have the latest version.Could you clarify what is what here?
I need to have my licence removed from a site that I no longer have access to. How can I do that? Thanks!
Can’t find the info on the theme help/chat whatever that “support” thing is that you have with the theme. Where is the “top menu” code in your theme admin section so I can make the height higher and change the color. I have searched everywhere in the Cornerstone section. “Church theme” Thank you.
The blueish section where the social media icons are and the small desc.
Where the social icons and short desc are located in the blueish section on the Church theme.
Hi There,
A member of our team would be happy to help with any product questions in our forum. If it’s your first time there, this thread explains how everything works.
Cheers!
Hello! Cornerstore seems to be up to date (Version 7.1.5) but the site doesn´t work anymore. If I deactivate this plugin, the site works but the theme needs this plugin to display everything correctly. Thank you.
Hi There,
A member of our team would be happy to help in our support forum. If your support period has expired, you can follow the steps on this article to renew.
Cheers!
Unable to recover password to login to your support system
Hi there I am unable to login to theme.co to deregister my license key. I no longer have access to the site itself and need to rebuild on a different URL. Upon attempting to access theme.co’s support forum, no password reset email arrives. I then tried to register again only to find ” email already exists”. I have sent an email to yourselves also. If I cannot access either the site or your support forums, it is impossible to install the theme that i paid for. Would it be possible to look into this? details mailed to your email address. Regards
Hi, I just updated the theme a few days ago, and there are few errors with the theme that have suddenly emerged after doing so. My theme was in perfect condition prior to updating. I purchased the theme for two of my websites, and on both websites I’m running into similar issues. I can see other users are experiencing issues after updating as well.
On my one website, all the text has changed to Time New Roman, and I cannot change anything else when I try. The post carousel in the Ethos stack is no appearing at all as well. On my other website, the Post Slider on the home page does not appear at all. I am using the Ethos stack on the website as well.
I can see under all the other user’s comments who have raised issues, you are telling people to pay for support. But that’s a little unfair when everything was working fine prior to running the update that you guys put out. What can I do about this?
Hi There,
It is very common for issues to come up around the time of an update, many of which have to do with how the them has been customized or conflicts with custom code and third party plugins. We track all known issues with the theme itself on our Release Notes post for each cycle. Those are issues that are specific to the theme that are going to be fixed. If you would like direct support you will need to renew your support in line with Envato’s policies. They set the rules, and we do not have any control over them. You can learn more about support options here.
Cheers!
