23187 comments found.
Can’t access the Prto API server for Demo installing. Please help. Item ID: 9207399 /
Hello, @webestudiokmx,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
My host, Kinsta, updated to PHP 8 and now porto is throwing errors. I’m using the latest update.
I removed the domain name and ip from the error.
2023/03/02 14:11:06 [error] 97454#97454: *23484 FastCGI sent in stderr: “PHP message: PHP Fatal error: Array and string offset access syntax with curly braces is no longer supported in /www/domainnamehere_437/public/wp-content/themes/porto/inc/functions/general.php on line 178” while reading response header from upstream, client: xxx.xxx.xxx.xxx, server: domainnamehere, request: “POST /?wc-ajax=get_refreshed_fragments HTTP/1.1”, upstream: “fastcgi://unix:/var/run/php8.0-fpm-domainnamehere.sock:”, host: “domainnamehere:30458”, referrer: “https://domainnamehere”
Hello, @dlovin,
Please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third-party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third-party plugins one by one and check which one is creating the issue on your site and try to reach out to the Plugin Author for further help on this.
And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide us the permission to debug your site which includes deactivating all the third-party plugins and on site Customization as well. We also request you to please share the site WP Admin URL and Credentials with us as well for further investigating the issue on your site via our support system.
Note: Please take the complete backup of your site before following the above steps as that might affect your site.
Regards, P-THEMES.
Hello @dlovin
Sorry for the inconvenience with the theme. I checked but could’t capture. Please contact us via support system with your credentials.
Thank you. Best regards.
Same issue with zero plugins activated. I also noticed it won’t let me update porto functionality plugin. It tells me failed, purchase code not activated. However I have 6 months support still active and my setup wizard tells me the purchase code is valid.
Hello Okay, I see. Please contact us via support system with your credentials. Thank you. Best regards.
please could you check this Ticket #17677
Hello, @malfaisal,
We have already solved your issues and replied to your support ticket as well, please check back to your support ticket reply now and then reply to it accordingly.
Regards, P-THEMES.
Hi Team.
As you know i’ve commented a few times as I use your theme quite often for client websites. I have however come across a major issue with your theme that needs to be rectified.
Your theme does not work with Booking WP, probably one of the best booking plugins online. https://bookingwp.com/
I have a fairly raw site in development stage, and something in porto is impacting the ability to see available times in the calendar, on a particular product.
Please see attached video and please rectify or I will have to start using a different theme (e.g beTheme seems to work just fine with BookingWP, why doesn’t porto? a more superior theme in my other ways). I Really don’t want to have to redevelop the whole site on another theme because of porto not supporting something fairly simple!
PLEASE SEE VIDEO HERE: https://www.veed.io/view/f1bbe9f1-18a5-4a79-bfa2-1b0ae68cb288?sharingWidget=true&panel=shareTesting Completed: - Changed theme to twenty twenty three – works as expected - Changed theme to beTheme – works as expected - Changed theme to Porto – times do not show after clicking an appointment date.
It’s also worth mentioning, that while checking the support on bookingWP, porto seems to be only theme that has javascript errors with this plugin. It is certainly not the plugin authors fault.
Hello @4tcmedia
Thank you for purchasing our theme. Booking WP plugin is premium plugin, so please contact us via our support system.
Best regards.
I have contacted through the support system, although i don’t see how its relevant its the second most popular booking plugin of all time, and porto seems to be the only theme in the world that has issues with it.
Hello @4tcmedia
Our support team will check the issues for you and help you out surely.
Regards, P-THEMES.
Hello
We solved your tickets. Please check back to your support ticket reply now.
Best regards.
Thanks guys for getting to this so quickly, i’m sure that many users will now benefit from being able to use booking plugins that use certain elements of jquery to select dates!
Hello, @4tcmedia,
I’m delighted, that we have resolved the issue you were experiencing. I understand that it can be frustrating when things don’t go as planned, and I’m glad we were able to assist you in getting everything sorted out.
Thank you for bringing this matter to our attention and allowing us the opportunity to make things right. We appreciate your patience and understanding throughout the process.
If you have any further concerns or questions, please don’t hesitate to reach out. We’re always here to help!
Regards, P-THEMES.
Hi, Team
Have you tested the new woocommerce version (7.4.1)? If yes, is it ok to upgrade it now?
Regards
Hello, @crazy_cube,
Yes our latest theme is fully compaitable with WooCommerce version 7.4.1. You can update it without any issue and enjoy using it with our theme.
Regards, P-THEMES.
Very nice theme.. I need some help please.. I am using Porto Posts Grid in the front page of my website but the images are blur. Although I am uploading big images, the template uses a smaller size, and because of the zoom effect, they are getting even blur.. Any ideas ? thanks!
Hello, @kyrigrig,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Actually, this is a new client for me and the previous support theme got purchased the theme. I saw only a part of the license code inside dashboad.. Is there a way to get the purchase code other than this ? thanks in advance
Hello, @kyrigrig,
Yes you can download the copy of the purchase code from Envato by following this article: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code- and then contact us via our support system.
Regards, P-THEMES.
hello , this second license i purchase , in the new website , its show issue that i cant install demo shop4-dark, please advice
i already send by ticket #17674
Hello, @malfaisal,
We have replied to your support ticket, Please check back to your support ticket reply now and reply to it accordingly.
Regards, P-THEMES.
Hello, I installed Soisy payments gateway (https://wordpress.org/plugins/soisy-pagamento-rateale/) but it doesn’t show as an option at checkout. Other payments type appears correctly (direct bank transfer and cash on delivery). Any clue?
Hello, @ernexto,
Please try to change the Checkout Type under Porto >> Theme Options >> WooCommerce >> Cart & Checkout Pages, If that will not solve your issue then that might be the conflict with the plugin, and for that extra Customization required which is not covered in the theme support policy.
You can write it as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/
Regards, P-THEMES.
Hello,
https://prnt.sc/_RHbdXBP-uaR Product Categories https://prnt.sc/18_kadVyjn8S menuWhen I want to show product categories in the menu, I cannot reach the product menu section.i tried this situation in different demos
I could not reach the product category area in any of them, this section is available in other themes, why is it not available for me
thanks
Hello, @olcaybicak,
Please go to Appearance >> Menu and click on the Screen Option showing at the right top corner of the screen and then check to the options you want to show beside Menu and it will appear so just check yes Product categories from there and you will find it beside menu.
Regards, P-THEMES.
Hello
what could this be, that the homepage just not showing anything – just from one day to the other day.
https://punchit.shop/Regards,
Simon
Hello, @Simonvetterli,
Could you please share the screenshot of the issue for my better understanding? How’s your home page look like? you may use this site to upload the screenshot and share the URL with me here: https://postimages.org/
Regards, P-THEMES.
Hi, I have a question before buying Porto WP theme (maybe using it with Cleaning demo). My hosting provider has default PHP version 7.1.33 and highest PHP version 7.4.12, database MySQL version 5.7.25. Will your theme, demos and plugins (like page builders WPbakery and Elementor) work with this hosting settings?
Thank you!
Hello, @francesco2424,
First of all, thanks for showing your interest in our theme 
Yes, our theme is fully compatible with PHP version 7.4 and My SQL version 5.7, and the plugins too that comes with the theme package, so it will work sharply on your server…
Regards, P-THEMES.
Hi Team, I have already bought the theme and i would like to buy it once again as i like the theme much. Below is my presale question.
1. The client wants to build an event with ticket selling website (Various price plans). Is there an option for that?? 2. Also in the checkout we would like to customize checkout page as to remove certain fields like address, country, etc. Is there is an option to edit the fields in checkout page ?
Please let me know..
Hello, @manishchander,
1. Yes you can simply create the store and set the products as tickets.
2. By default there is no such possible option for it, as it is coming from the WooCommerce, so you can customize it easily, please refer to the below-listed articles:
https://www.wpbeginner.com/wp-tutorials/how-to-customize-woocommerce-checkout-page/#:~:text=First%2C%20go%20to%20WooCommerce%20%C2%BB%20Settings,page%20shows%20up%2C%20select%20it.
https://woocommerce.com/document/checkout-field-editor/
Regards, P-THEMES.
Hello, I have not used it for a long time and now I want to use it again, but I get the error “This code was already used in another site. One standard license is valid for only 1 website. Running multiple websites with a single license is a license violation according to Envato license terms. If this is a valid case, please reset your purchase codes through here or contact us with your site url.” Please help us how to reactivate or use it. Thanks
Hello, @havitechcompany,
I have reset your purchase code, now you can use the same purchase code for the activation of your theme.
Regards, P-THEMES.
Hello, @gounaneaghiles,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hell there, I’m your Fan for a long time with several licences. Until now I have never had the need to change the icons of the bottom bar in mobile mode, but now I need it, how can I delete or replace these icons/links. https://postimg.cc/YjC1HV4R Thank you
Hello, jocker017,
Thanks for your contact, Actually it picks the default page URL, and you have to change the page from WP backend to change the link and you can change the icon from Porto >> Theme Options >> Menu >> Mobile Bottom Sticky Bar as per your requirements: https://postimg.cc/MntzpNrw
Regards, P-THEMES.
Thank you for fast reply. Issue resolved!
You’re Most Welcome!!
Hi Porto, I found something strange here: I have a despixelled image: I putted in main image 530×530. But clicking inspect in my page url I found that this image is rendered size: 632×632. But the original is 530×530. I don’t know what image dimensions frame are the recomended by Porto in the main product Image. 632×632 ? I went to apparence – woocommerce and placed 530.
https://www.candleart.es/fotodes.JPGHello, @Joaquim_,
Please try to regenerate the image thumbnails after changing the size and check back again after clearing the browser cache, Please go to WooCommerce >> Status >> Tools and click on “Regenerate shop thumbnails” and check back to your site after clearing the browser cache.
Regards, P-THEMES.
Hello Porto, When you say after changing the size. Can you please tell me where I should change?
I should change here to 530×530 ? (For the main product image) https://www.candleart.es/Fototool.JPG And to regenerate thumnails I understand is here: https://www.candleart.es/thumnails.JPGregards, Joaquín Candle Art
Hello, @Joaquim_,
If you are talking about the Single Product Main Image then you should have to change the size from Appearance >> Customize >> WooCommerce >> Product Images as shown in this screenshot: https://postimg.cc/GH2j3ZdP
And yes you can regenerate the thumbnails using the plugin as well as shown in your provided screenshot.
Regards, P-THEMES.
Hi there. I am having trouble resetting my password. I never receive an email from you to reset the password
Hello, @darkslayert,
Could you please share your theme purchase code PDF file and your email with me via my email aizazawan55@yahoo.com so that I will check/verify and create the new support account for you.
Regards, P-THEMES.
Hello. If I want to use a corporate site template for the main domain, and then make a separate site for the store with a store template on a third-level domain, is one license enough for me?
Hello, @omklim,
Unfortunately No, One single license is for one single URL only, this is Envato policy and with all the themes on ThemeForest, you may wish to confirm from them as well, please read our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
Regards, P-THEMES.
Hi. After the last update, the fonts in the orders have increased significantly and the location of the delivery address on the page has changed. How to reset everything?
Hello, @lenpaka,
Could you please contact us via our support system with your site WP Admin Login details so that our experts will check the issue on your site and help you out.
Regards, P-THEMES.
Hi, is it possible to remove the date from the search results? I saw that yoast seo no longer has this option and in their guide they refer to managing the theme. Thank you.
Hello, @Thompson1977,
Unfortunately we do not have such option in our theme, so you can check in the Yoast SEO doc if your are using it here: https://yoast.com/help/date-appears-search-results/
Regards, P-THEMES.
