23140 comments found.
Hi! I would like to show only portfolio categories in portfolio archieve page. I dont want category items to show up on archieve page. Just the categories. Is there a simple way to accomplish that? Site https://jirigeller-com.hel10.wp-cloud.dev/artwork/
Hello, @Jettools,
You have to create a new Portfolio Category, then create a new Portfolio item and assign it to the Portfolio Category.
After that please create a new page and use the Porto Portfolio Categories element on it and set it as per your requirements.
Finally set that page as Portfolio Archive page under Porto >> Theme Options >> Portfolio and it will work for you.
Please refer to this video I have captured for you: https://www.veed.io/view/2fb851a1-7c4d-4e1a-ac93-c13dfe1997c2?sharingWidget=true&panel=share
Regards, P-THEMES.
Hi! Thanks for the reply. Is there a way to display categories as 4 column grid?
Hello, @Jettools,
Yes you can set the columns and layout by editing the Porto Portfolio Categories element and set the Category Count as 4 as per your requirements.
Regards, P-THEMES.
Hi.
How can I change or disable the default number of products per page? The default is 12 products. I would like to increase or deactivate.
Best regards.
Hello, @pantal83,
You can change it from Porto >> Theme Options >> WooCommerce >> Product Archives as per your requirements, Please refer to this screenshot: https://postimg.cc/bG0vTjTD
Regards, P-THEMES.
Hi. Yes, I know that too. But unfortunately the default value remains 12. I need to change the default value. If I change the products per page of the product to 20,40,60, the default value remains 12. Is there a solution to this? I have an observation. On my site the pagination style is missing as well as the view style. Image: https://postimg.cc/0b4yDKrr
Best regards.
Hello, @pantal83,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi please can you enable my account to work on my staging website:
https://www.staging108.myconsumables.com/Thank you
Hello, @pipin3000,
Do you want me to reset your purchase code?
Regards, P-THEMES.
What does this error mean? 2023-02-05T20:16:04+00:00 CRITICAL Klaidos žinutė: Allowed memory size of 268435456 bytes exhausted (tried to allocate 237568 bytes) (rasta faile /home/lenpaka/domains/e-lenpaka.lt/public_html/wp-includes/Text/Diff/Renderer.php, eilutės numeris 170)
Hello @lenpaka
Thank you for contacting us. Please contact us via support system(https://www.portotheme.com/wordpress/porto/support) with credentials(admin account, cpanel).
Best regards.
Extremely fast and efficient support.
Hello, @thepnguyen,
We are delighted to hear that you are enjoying our theme! Thank you for taking the time to share your positive feedback with us.
Our team has worked tirelessly to create a theme that not only looks great but also provides a seamless user experience. Knowing that we have been able to exceed your expectations is truly rewarding for us.
We are committed to continually improving our products and services, and your feedback helps us to do just that. So, if you have any suggestions or ideas for how we can make our theme even better, please don’t hesitate to let us know: https://www.portotheme.com/forums/topic/feature-request/
Once again, thank you for choosing our theme. We hope that it continues to meet your needs and exceed your expectations for a long time to come.
Regards, P-THEMES.
I want to create a forum page like https://www.portotheme.com/forums/, how do I do that? I didn’t find the demo that was added.
Thank!
Hello, @alexpeterlong,
Unfortunately, we do not have such demo but you can try the plugin pre packaged with the theme: https://wordpress.org/plugins/leadin/ OR you can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Hi Porto, The sticky add to cart button in Porto is only for PC or also for movile? I don’t see in movile.
Also what is the minimum size to see the Zoon in the page product ?
thanks, Joaquín
Hello, @Joaquim_,
1. To show the sticky add-to-cart bar on mobile, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
@media (max-width: 767px){
.sticky-product {
display: block !important;
}
}
2. You can see the zoom on the mobile version as well.
Regards, P-THEMES.
hi, I mean what is the minimum size in a product picture to activate the Zoom for image ?
600×600 ?
Hello, @Joaquim_,
Yes please try to set the main product image size as 600×600 and check back your site again, the zoom should have to work and if not then please make sure you have turned the zoom for the product images ON from Porto >> Theme Options >> WooCommerce >> Product Image & Zoom.
Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, Team
Please advise how should I add script, for example google tag code, or google font code in the header.
I found the html block – Top in the theme option “layout”. However, it does not work when I insert the code in the html.
Need I override the header file in the child theme? I do not like this way because Porto has had too many overide files.
Regards
Additionally, how many global product tabs we can use? It seems only one is allowed in the theme options.
Hello, @crazy_cube,
1. You can add your script under Porto >> Theme Options >> Skin >> Custom JS, It should work for you, OR you can customize any theme file in the Child Theme as per your requirements.
2. You can only use the one/single global Custom Tab on your site.
Regards, P-THEMES.
Thanks.
1. Custom Js is not working2. Please add more global custom tabs which are very helpful for ecommerce site to improve the product info and increase the conversion.Hello, @crazy_cube,
1. Then you have to Customize in Child Theme as per your requirements OR you can try with any third party plugin which better meets your requirements.
2. Thanks for your suggestion, I request you to please write your feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our development department will read it and note it down for the future upcoming updates of the theme.
Regards, P-THEMES.
I bought the service yesterday, but I want to know how to install the footer Special for each language, assuming I have two languages, Arabic and English. How can I control each page and put its footer according to the language
Hello, @mohannadt1,
Thank you for your recent purchase of our theme! We’re thrilled to have you as a new customer and look forward to supporting you as you build and customize your website.
First of all, please note that for multilingual site, you must have to use the Multilanguage plugin such as WPML or Polylang, both are fully compaitable with our theme.
After that you can create multiple Custom Footers under Porto >> Template Builder >> Footer and assign them to different pages using the condition as per your requirements, please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/display-condition/
Regards, P-THEMES.
I want to monetize my blog with google adsense. I ask: Is the Porto theme ready to receive adsense ads on the blog? Can you tell me? because my concern is to create the contents and then the blog is not ready to receive the ads because of the layout. Can you help me with this? thank you and wait.
Hello, @bellaflex,
Porto theme is fully ready for SEO purpose as well, and you can run any ads on the site as per your requirements.
Regards, P-THEMES.
okay thanks…I ask this because I’m going to start creating content on the blog
Hello, @bellaflex,
No Problem, Please have a look to our Blog Demo designs as well: https://www.portotheme.com/wordpress/porto_landing/ & https://postimg.cc/G89DKB6w
Regards, P-THEMES.
Hi! How to enable top bar on mobile – Porto theme? =in the Header! it works on Desktop but is not showing on Mobile. Thanks!
Hello, @Acter,
Could you please share the screenshot of the issue and the page URL too, so that I will further investigate it for you on your site and help you out.
Regards, P-THEMES.
I enabled: Show Header Top (Controls if show header top.) But it (Header Top ) doesn’t show on mobile!
Hello, @Acter,
I need to check it on your site, Could you please share the Live URL of your site, so that I will check and assist you with a proper solution?
Regards, P-THEMES.
sent to Aizaz Awan =https://www.seo-website.ru/wp-admin/themes.php?page=porto_settings
Hello, @Acter,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
@media (max-width: 767px){
#header:not(.header-builder) .gap, #header:not(.header-builder) .header-top, #header:not(.header-builder) .switcher-wrap {
display: inline-block !important;
}
}
Regards, P-THEMES.
Thanks! But how to make it Sticky (always visible)?
Hello, @Acter,
Unfortunately its not possible to make it sticky, the sticky header will be the one which has the Menu in it.
Regards, P-THEMES.
Do you have a demo with RTL?
Hello, @daggolova,
Yes, the Porto WordPress theme does have a demo with RTL (Right-to-Left) support. In fact, the theme supports both LTR (Left-to-Right) and RTL languages out of the box.
To view the RTL demo, you can visit the Porto theme demo website https://www.portotheme.com/wordpress/porto/rtl/
Regards, P-THEMES.
Hello
My dear fellow software developers. Please prepare user-friendly websites. When the “All Categories” menu is clicked, the drop-down list should be closed when touched anywhere on the page. Forcing to click the menu title again is not a good practice.
best wishes
Hello, @alicanyildizcom,
Thanks for your suggestion and we really appritiate it, Could you please write your feature reqest here on the forum: https://www.portotheme.com/forums/topic/feature-request/ so that our development department will read it and then take action on it with the upcoming updates of the theme.
Regards, P-THEMES.
Can’t access the Prto API server for Demo installing. Please help. Item ID: 9207399 /
Hello, @webestudiokmx,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
My host, Kinsta, updated to PHP 8 and now porto is throwing errors. I’m using the latest update.
I removed the domain name and ip from the error.
2023/03/02 14:11:06 [error] 97454#97454: *23484 FastCGI sent in stderr: “PHP message: PHP Fatal error: Array and string offset access syntax with curly braces is no longer supported in /www/domainnamehere_437/public/wp-content/themes/porto/inc/functions/general.php on line 178” while reading response header from upstream, client: xxx.xxx.xxx.xxx, server: domainnamehere, request: “POST /?wc-ajax=get_refreshed_fragments HTTP/1.1”, upstream: “fastcgi://unix:/var/run/php8.0-fpm-domainnamehere.sock:”, host: “domainnamehere:30458”, referrer: “https://domainnamehere”
Hello, @dlovin,
Please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third-party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third-party plugins one by one and check which one is creating the issue on your site and try to reach out to the Plugin Author for further help on this.
And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide us the permission to debug your site which includes deactivating all the third-party plugins and on site Customization as well. We also request you to please share the site WP Admin URL and Credentials with us as well for further investigating the issue on your site via our support system.
Note: Please take the complete backup of your site before following the above steps as that might affect your site.
Regards, P-THEMES.
Hello @dlovin
Sorry for the inconvenience with the theme. I checked but could’t capture. Please contact us via support system with your credentials.
Thank you. Best regards.
Same issue with zero plugins activated. I also noticed it won’t let me update porto functionality plugin. It tells me failed, purchase code not activated. However I have 6 months support still active and my setup wizard tells me the purchase code is valid.
Hello Okay, I see. Please contact us via support system with your credentials. Thank you. Best regards.
please could you check this Ticket #17677
Hello, @malfaisal,
We have already solved your issues and replied to your support ticket as well, please check back to your support ticket reply now and then reply to it accordingly.
Regards, P-THEMES.
Hi Team.
As you know i’ve commented a few times as I use your theme quite often for client websites. I have however come across a major issue with your theme that needs to be rectified.
Your theme does not work with Booking WP, probably one of the best booking plugins online. https://bookingwp.com/
I have a fairly raw site in development stage, and something in porto is impacting the ability to see available times in the calendar, on a particular product.
Please see attached video and please rectify or I will have to start using a different theme (e.g beTheme seems to work just fine with BookingWP, why doesn’t porto? a more superior theme in my other ways). I Really don’t want to have to redevelop the whole site on another theme because of porto not supporting something fairly simple!
PLEASE SEE VIDEO HERE: https://www.veed.io/view/f1bbe9f1-18a5-4a79-bfa2-1b0ae68cb288?sharingWidget=true&panel=shareTesting Completed: - Changed theme to twenty twenty three – works as expected - Changed theme to beTheme – works as expected - Changed theme to Porto – times do not show after clicking an appointment date.
It’s also worth mentioning, that while checking the support on bookingWP, porto seems to be only theme that has javascript errors with this plugin. It is certainly not the plugin authors fault.
Hello @4tcmedia
Thank you for purchasing our theme. Booking WP plugin is premium plugin, so please contact us via our support system.
Best regards.
I have contacted through the support system, although i don’t see how its relevant its the second most popular booking plugin of all time, and porto seems to be the only theme in the world that has issues with it.
Hello @4tcmedia
Our support team will check the issues for you and help you out surely.
Regards, P-THEMES.
Hello
We solved your tickets. Please check back to your support ticket reply now.
Best regards.
Thanks guys for getting to this so quickly, i’m sure that many users will now benefit from being able to use booking plugins that use certain elements of jquery to select dates!
Hello, @4tcmedia,
I’m delighted, that we have resolved the issue you were experiencing. I understand that it can be frustrating when things don’t go as planned, and I’m glad we were able to assist you in getting everything sorted out.
Thank you for bringing this matter to our attention and allowing us the opportunity to make things right. We appreciate your patience and understanding throughout the process.
If you have any further concerns or questions, please don’t hesitate to reach out. We’re always here to help!
Regards, P-THEMES.
Hi, Team
Have you tested the new woocommerce version (7.4.1)? If yes, is it ok to upgrade it now?
Regards
Hello, @crazy_cube,
Yes our latest theme is fully compaitable with WooCommerce version 7.4.1. You can update it without any issue and enjoy using it with our theme.
Regards, P-THEMES.
Very nice theme.. I need some help please.. I am using Porto Posts Grid in the front page of my website but the images are blur. Although I am uploading big images, the template uses a smaller size, and because of the zoom effect, they are getting even blur.. Any ideas ? thanks!
Hello, @kyrigrig,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Actually, this is a new client for me and the previous support theme got purchased the theme. I saw only a part of the license code inside dashboad.. Is there a way to get the purchase code other than this ? thanks in advance
Hello, @kyrigrig,
Yes you can download the copy of the purchase code from Envato by following this article: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code- and then contact us via our support system.
Regards, P-THEMES.
hello , this second license i purchase , in the new website , its show issue that i cant install demo shop4-dark, please advice
i already send by ticket #17674
Hello, @malfaisal,
We have replied to your support ticket, Please check back to your support ticket reply now and reply to it accordingly.
Regards, P-THEMES.
