26721 comments found.
Good day, I have used the Bride Theme for a website that is no longer online. I would like to use the theme for another site. However, I can not run the activation because the message comes that the theme is already used with this key. How can I delete the key so I can use the theme for another site?
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
And if you still need assistance with this, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I also need to use Gutenberg block editor on portfolio posts but my support has expired. What can I do?
Hi there,
Thanks for writing in! Until the update you will be able to achieve this if you edit the theme file and the path is:
wp-content/plugins/bridge-core/modules/qode-custom-post-types.phpSo you will need to add:
'show_in_rest' => true,as you can see in this screenshot https://www.screencast.com/t/Mlbwq7zchE
This will be added within the future update of the theme for sure.
We hope this helped.
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Hi. Is it possible to enable the Gutenberg Editor / Block builder for the Portfolio post type of the Bridge Theme? I don’t want to use Elementor. Thank you.
Hi there,
Thanks for writing in! This is not enabled by default and will be included within the next theme update. So if you need an immediate solution you can always submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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Please I want to ask a prepurchase question. Just 2 of them. 1. do you plan to retire any of your demos especially Bridge Luxury & Bridge Unique place? because the reason I am buying another theme is because the theme I bought just in 2021 the Author has discontinue its support, he doesn’t even want me to renew my support plan. Secondly. is there a way to see how the mobile view of the aforementioned demos looks like especially its menu tabs before its purchased?
I get beaten once, i get to be shy twice
Thank youHi there,
Thanks for taking an interest!
1. All our Bridge demos are available and will be present in the future. Also the theme gets frequently updated so there is no need to worry.
2. You can always check any theme demo on a real device to see its performance on smaller screens.
We hope this helped and let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi – I need to check if my license has been used on a previous build site and if so deactivate it – how can I do that?
Thanks!
Ignore this – it’s fine – thanks
Hi there,
We are glad to hear that you managed.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Your theme is SO SLOW. I’m getting a mobile speed performance of 42. Are there any recommendations for speeding it up?
Hi there,
Thanks for writing in! When it comes to the speed we can suggest you put a focus on your server and your content optimization as well as TTFB, First Paint and Contentful Paint from the google pages speed that matters, also the Waterfall sections is of great importance where you can see what might be improved and our support team will be happy to help and provide you with more detailed guidance. Also you can check our article here as well as about the recent changes in GTMetrix. Also Bridge theme does have certain options such as disabling icon packages and the loading of specific JS files to improve the performance if needed.
We hope this helped and if you have any additional questions you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. I get an error when I add my CSP to .htaccess file
Header add Content-Security-Policy “default-src ‘self’;”
The error I get is that your the ajaxURL will not load. Any ideas as to how to fix for the bridge team
Hi there,
Thank you for reaching us!
It is a bit hard to tell from here and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Updating from version 18.1 to the latest version. Although I had removed all the previous theme / plugins still when I update install the new theme, register it and install the core plugin / visual composer plugins, the entire site styles are out and none of the qode sliders are working. What is the issue here?
I had exported the theme options from old version to the new version still having the same issue.
Hi there,
Have you registered the theme from Qode Dashboard?
Also best practice would be after the update to navigate to Qode Options > General and save your options just in case.
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After update from 17.0 to 29.4 not many items are displayed. In their place there are shortcodes, which cannot be edited even with the visual composer builder. For example [qode_elements_holder , [social_icons , [button
Hi there,
Thanks for writing in! Have you registered the theme with your purchase code within Qode Dashboard?
Please have a look at this article here.
We hope this helped.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I had old web-page that deleted due to hosting. now I can’t reactivate design to new domain, because it is saying it is already used, can you give me oppurtiunity to download template again to new domain.
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
So if you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have the Art Portfolio theme and the homepage logo is not linked. How do I add the URL as it works on mobile but not on web. When I inspect the element q_logo_vertical , I can see a URL reference in the code but it still doesnt link on the page. Thanks
Hi there,
Thank you for reaching us!
Usually the logo is linked to the homepage automatically so since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Hi, I am not willing to renew support to just have one question being answered, but on rbakes.com there is a phone number and email address in the footer that I cannot seem to figure out how to access it, can you give me the steps on how to edit the very bottom of the page?
e.g. Place an Order RESERVE YOUR CHEESECAKES TODAY! CALL US NOW +1 216-415-9941 INFO@RBAKES.COMHi there,
You will be able to change the footer widget area from Appearance > Widgets > Footer widget area.
We hope this helped.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi – when importing demo for “Church” – the layerslider demo did not install as it encountered and error and – contact support.
Anyway I can download the layerslider file for https://bridge78.qodeinteractive.com/
Thanks
Hi there,
Thanks for writing in! You can always import them manually and here is a tutorial on how to.
We hope this helped.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Awesome! resolved. This is why I love your theme and team. 
Hi there,
We are glad to hear this!
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Please stop creating demos such that imports do not exactly replicate what’s on your demo. Your documentation is spotty in showing people how each section is put together so they can mimic and build upon that. Also, some of the things you design in your demo appear to be “on the fly” like in Creative Magazine, it appears that the latest posts are appearing as posted in the navigation when it’s really just your wide menu with 3-4 separate manually placed entries. If I’m wrong that’s your fault for not documenting or telling people how to do it. That’s sort of like false advertising when you’re trying to automate things for your clients. I’m getting super frustrated with this theme because 1) you killed your public access for community tickets where people can learn from others, 2) no documentation for demo specific areas
Hi there,
Once you import a demo you will get a precise replication on every live demo that is presented on our website demo so we are not sure what displays differently on your end.
Best practice would be to continue the conversation with our support team as we do see that your request has been responded so they can check any irregularities on your side.
We have a new help center and many articles at our help center and video tutorials that can come great in hand developing your website.
The regular Bridge documentation covers every feature and option of the theme as well.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi pre-purchase questions 1) when I go into some of the demo wpbakery sites I get sections jumping when I scroll down the page. It will just from one section to the other but may land in the middle of the section. scroll doesn’t glide smoothly. An example is the Psychotherapy website demo. 2) can I transfer this theme from a temporary domain to the live domain name when I have finished working on it, (same client) I see people are talking about having to deregister the theme first. by deregistering does this break the theme and all its content? thank you
Hi there,
Thanks for taking an interest!
1. Could you point us out on which demos exactly so we can check this.
2. Yes you can do this, you can work on your dev domain registered and deregister it once it is finished, migrate and register it again on your live site.
We hope this helped and let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
thank you for your prompt reply An example is the Psychotherapy, hairdresser, makeup artist, websites are some of the examples that just don’t scroll well. They land in the middle of sections. Thank you for clarifying the deregistration.
Hi there,
We could not replicate the scroll issue unfortunately. We tested on different devices but perhaps it can help with the option of enabling smooth scroll, since we do have this option within our theme.
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Hi, I would like to deactivate my purchase code. I used it before, but that website has been removed/closed, and I’ll use the theme again for another website. Can you please help me with that?
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
So if you still need assistance with this, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, loving your theme so far, great job! Now I got stuck 
Is there any change to get a reply (help with theme registration after update) on my support request sent in Help Center? Thanks in advance!
Hi there,
We do see that your request got responded and that this is resolved. If you need any further assistance feel free to continue the conversation with our support team.
Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hej, thanks for support. That was resolved but it seems that it caused some other issue so now I’m back where I was before 
I submitted a new ticket today.
Hi there,
You’re welcome, we do also see that your new request is responded so if you still need assistance please continue the conversation with our support team.
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How can I get the 29.3 version of this site?
Hi there,
Thanks for writing in! If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
We hope this helped!
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, website is loading very slow when Bridge theme used with minimum plugins. Works fine if changing to default WP2023 theme. On Network tab these 3 file take most of the loading time:
- /wp-content/themes/bridge/css/style_dynamic_responsive_callback.php?ver=6.1.1
- /wp-content/themes/bridge/js/default_dynamic_callback.php?ver=6.1.1
- /wp-content/themes/bridge/css/style_dynamic_callback.php?ver=6.1.1 (<== this one is quite large)
Any idea what could cause this ? Used to work fine. Recently updated theme and all plugins to latest versions.
PS: Elementor PRO, which was previously used to build some UI, had its licence expired and not renewed …
Any help much appreciated!
Hi there,
When it comes to the speed we can suggest you put a focus on your server and your content optimization as well as TTFB, First Paint and Contentful Paint from the google pages speed that matters, also the Waterfall sections is of great importance where you can see what might be improved and our support team will be happy to help and provide you with more detailed guidance. Also you can check our article here as well as about the recent changes in GTMetrix.
Also Bridge theme does have certain options such as disabling icon packages and the loading of specific JS files to improve the performance if needed.
If you still need assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
PHP 8.0 Hi - I have a few licenses for the Bridge theme that are hosted on GoDaddy. All are currently running PHP 7.4. When I attempt to switch to 8.0, I get a fatal error.
Can you please advice? Thank you
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Since the latest version of the theme is compatible with PHP 8.
We hope this helped.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for the quick reply. Yes – the theme and plugins are all up to date.
Hi there,
Could you please provide us with your website URL so we can check? Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
there are a few: www.phadvocates.com and www.spinpaddle.com are 2 of them – thank you!
Hi there,
Thank you, this Url https://phadvocates.com/ has Bridge Core 3.0.4 so please update to the latest version of Core plugin which is 3.0.7
Also what kind of error do you get exactly since once we test our theme on PHP 8 we do not encounter any issue nor errors with it.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi – sorry for just getting back. I have made sure everything is up to date. I just changed the php to 8.0 and the website has only the menu icon – nothing else. All the other items and content are missing. I have cleared the cache on both the website and firewall with no success.
I downgraded the PHP back to 7.4. Please let me know what I should do next. Thank you!
Hi there,
It is a bit hard to tell from here so could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
