8858 comments found.
Hello, please respond to our ticket #Z46016 posted 3 days ago.
Hello,
Sorry for the delays, we have large queues at the moment. I will forward your message to our support department directly. Your ticket will be checked as soon as possible by the first available support manager.
Cheers
Hello,
Can you please help me with ticket #Z46160. The subscriptio plugin does not show anymore some fields as: “Price is per”; “Free trial”; “Sing up fee”; “Span life”, etc. Please help me, it is pretty urgent since we are trying to make the last setup and final checks before realising.
Thanks in advance!
Hello,
Sorry for the delays, we have large queues at the moment. I will forward your message to our support department directly. Your ticket will be checked as soon as possible by the first available support manager
Regards
Hello Support There’s a probrlem when am trying to list the vehicles the motors wpbakery plugin’s backend editor is not working kindly help.
Hello,
There shouldn’t be such kind of issue by default. Please re-check the case by checking your server limits and by deactivating all of your site’s extra third-party plugins.
Cheers
I had sent a ticket please check for me cause i even tried deactivating all plugins and activating them one by one and nothing changed
please reply to ticket #Z46149
Thank you for your reminder. I should inform you that, our ticket system works 24/7 and which means that you can create tickets at any time. All the created tickets will be checked and replied to you according to the ticket created special ID queue and assigned individually to our support managers. However, there will be delays as tickets will be in the checking stages on business days. The delay will be different due to the weekends and holidays in general. The maximum delay will vary depending on the factors that we have pointed out. Note that the delay could be variable as we are located in different time zones, so take it into consideration as well.
Cheers
Hi, I have enabled “Allow Dealer Add New Category” but when I clicked the + sign to add a new category (the Add a Car page), there is no response, nothing happened. Can you please let me know what happen and what can I do to resolve this?
Thank you SK.
Hello,
Please make sure that you are using the latest version of the theme and all the theme pre-packed plugins should be updated as well under the appearance > install plugins section. I recommend you recheck this case by deactivating all of your site’s extra third-party plugins as well > https://docs.stylemixthemes.com/motors-theme-documentation/theme-options/user-dealer#allow-dealer-add-new-category
Regards
Hi… I have installed the “ELECTRIC VEHICLE DEALERSHIP” demo. I don’t see the WPBakery option to add a video (or video gallery) with the STM videos module. Apparently this module does not appear installed in the demo. Can you help me? Thank you very much and greetings.
Hello,
You can use the default Video Player element, by using this element you can display videos via embedded links > http://joxi.ru/KAxy7koswM1Ynr
Regards
it is a trash theme, that is all! almost empty, wasting money for nothing. thinking about using a free theme instead, what a shame.
Hello,
I checked your site and can confirm that you are using Rental One demo layout. In Rental demo layouts, there are no listings by default. You will have Rental Products, which you can check under the WordPress dashboard > Woocommerce’s Products section. You imported Rental One demo layout, so there shouldn’t be listings, within Rental One demo layout import there will be imported Rental Products. If you will have difficulties with the theme default settings and options, please contact on our support site and our support managers will be glad to help and assist you > https://support.stylemixthemes.com/tickets/new
Regards
Why when i write an article on the blog the header is like that ? not like the other page of the website ?
https://wgarage.fr/carrosserie-franchise-offerte-w-garageHello,
I tested it on our testing environment with our QA team, there shouldn’t be such kind of case in general. So, as this case comes only on your site, please make sure that you didn’t change the theme’s default scripts and codes. In addition, I can recommend you check by deactivating the child theme (if you have), and by deactivating all of your site’s extra third-party plugins
Cheers
My ticket is not being answered to. My client purchased the theme and we cannot open Theme Options because “Sorry, you are not allowed to access this page.”
Hello,
Could you send the ticket ID? So, I will be able to check the status.
In addition the “Sorry, you are not allowed to access this page.” notification comes due to the permissions of WordPress, it is not a theme-related issue. You will need to make sure that your WordPress account includes full admin permissions and rights
Cheers
My Ticket is Z45888. I was able to access the Theme options but there’s things missing like listing page customizer and I cannot select the header.
Your ticket is checked and it will be replied to as soon as possible.
Regards
the error is with plugin “stm-motors-extends”
?? no help?
I have buy for a theme dont work?
i get no any support or help?
Hello,
The STM Motors Extends plugin is one of the theme’s core plugins, with proper WordPress and server environments there shouldn’t be any restrictions by default. Please make sure that your server limits are according to the theme’s required server limits > https://docs.stylemixthemes.com/motors-theme-documentation/general/system-recommendations. Moreover, usually, some users import demo layouts multiple times at the same time, and as a result, such kind of action could bring unexpected restrictions. Please kindly clarify the case in a bit more detail with screenshots as well, in order to be of better help and assist you. Furthermore, for testing purposes, I can recommend you try to install the theme on a completely fresh and clean WordPress environment on your own local host with all the needed system requirements
Cheers
I tried to install the theme and once I did I get this error below
Warning: file_get_contents(): http:// wrapper is disabled in the server configuration by allow_url_fopen=0 in /hermes/bosnacweb08/bosnacweb08az/b39/ipg.abujapropertycentrec/wp_site_1678664272/wp-content/plugins/stm-motors-extends/inc/wpcfto_conf.php on line 390
Warning: file_get_contents(http://abujacarsonline.com/wp-content/themes/motors/assets/icons_json/theme_icons.json): failed to open stream: no suitable wrapper could be found in /hermes/bosnacweb08/bosnacweb08az/b39/ipg.abujapropertycentrec/wp_site_1678664272/wp-content/plugins/stm-motors-extends/inc/wpcfto_conf.php on line 390
Warning: Invalid argument supplied for foreach() in /hermes/bosnacweb08/bosnacweb08az/b39/ipg.abujapropertycentrec/wp_site_1678664272/wp-content/plugins/stm-motors-extends/inc/wpcfto_conf.php on line 394
Hello,
We didn’t detect such kind of error notification on our customer’s live websites as well as on our testing environments.
So, please make sure that you are using the proper WordPress environment, and make sure that your server limits are correct (we recommend you use PHP 7.4 not 7.2 or lower).
Cheers
I am currently using PHP version 7.4 and And the rest of the server settings are at the maximum. Such as memory (memory_limit = 512M) , output_buffering = On, allow_url_fopen = On, allow_url_include = On
the error is with plugin “stm-motors-extends”
Please kindly assist with this
Similar issue with user @investauto as it concerns plugin “stm-motors-extends please attend
It needs to check from the error logs and by checking server error logs as well. Usually such kind of unexpected cases for the core plugins could come from different factors. Could you please kindly submit a ticket on our support site and allow us to check from your site wp-admin area, it will be perfect if you will send ftp/sftp credentials as well in the ticket > https://support.stylemixthemes.com/tickets/new
Cheers
I am having issues with changing the currency to my country currency also the Whatsapp contact is not showing up, how do I make the the used cars appear first before new cars, lastly the in the vehicle single listing page, the “technical” “features & options” “location” and “contact” are not showing up
Please kindly note the comments section is for pre-sale questions and simple guidelines. I recommend you create separate tickets for different questions according to the theme settings in our support site with tickets > https://support.stylemixthemes.com/tickets/new
Cheers
I tried contacting support by creating a ticket but the response I got is that purchase code has already been used
Try to Logout from the support site and log in with the help of the Login with Envato button, so the account will be synchronized with your Envato account > http://joxi.ru/eAOkNOYsGwp87A
Cheers
How to display more maker icons on the index page? Could anyone please help me? I had to delete some maker icons but now I am not display any new make icons on the front page. The link is given below. Could anyone please giuve me a hint on how to solve this issue? The URL is as follows.
http://hafiza37.sg-host.com/Thanks
Hello,
Your question is not clear, could you please clarify in a bit more detail with a screenshot as well? In order to be of better help. Please note, that we are not able to help if your question will be about customization or modification. We can help only with the theme default settings and options
Cheers
hello….why you doesnt have support for the theme? Submitet a ticked day before still no response. I CANT UPLOAD ANY CAR IN MY WEBSITE.
Hello,
Sorry for the detail in reply, we have a large queue of tickets in these days. I will notify your comment to our support department. Thank you for your reminder. I should inform you that, our ticket system works 24/7 and which means that you can create tickets at any time. All the created tickets will be checked and replied to you according to the ticket created special ID queue and assigned individually to our support managers. However, there will be delays as tickets will be in the checking stages on business days. The delay will be different due to the weekends and holidays in general. The maximum delay will vary depending on the factors that we have pointed out. Note that the delay could be variable as we are located in different time zones, so take it into consideration as well.
Regards
Hello dear StylemixThemesSupport
https://motors.stylemixthemes.com/equipment/Can registered users on this theme add their own equipments? thanks
Hello,
There is no login/register option in the Equipment demo layout. Only admin of the site can add listings from the Wordpress dashboard
Cheers
Can we use other subscription plugins with this theme or only the one that is included?
Hello,
The theme is integrated only with the Subscriptio plugin by default. Unfortunately, I am not able to suggest another variant
Cheers
Does the theme have a ‘before/after’ block? Similar to this action? https://themefic.com/plugins/beaf
Thank you
Hello,
There is no such kind of ready element in our theme by default. We recommend you to write this kind of suggestion in our features request section of the Motors theme -> https://stylemixthemes.cnflx.io/boards/motors-car-dealer-rental-classifieds. We will include additional features/options according to the popularity of the requests from our dear customers
Cheers
Good evening, I bought a license of your theme using this type: https://motors.stylemixthemes.com/classified-five/ – I can integrate this type within the same theme : AUTO RENTAL https://motors.stylemixthemes.com/rent -a-car/ – Thank you for your reply.
Hello,
The Motors theme is a multifunctional WordPress theme and by default, the theme includes multiple demo layouts. Each of the theme demo layouts is different with its own unique style/design and features in general. It needs to modify the theme and STM Motors Extends plugin templates in order to use different features in different demo layouts and combine two or more demo layouts features in one site. Please note that the customization does not part of theme support due to the ThemeForest policy. You can read more about the definition of support here (https://themeforest.net/page/item_support_policy).
Cheers
Hello, Can you please answer me at ticket #Z45567:
Hello,
Without doing anything (from what I know) in main page, disappeared and are not shown search filters for Buses, semi trucks, trucks, trailers, farming, construction and forklifts.
I checked MLT search tabs from back end main page and at some categories even though the taxonomies are not checked they appear on front page. Also for many categories some taxonomies are missing at all and are displayed just of few of them.
Can you please check!
Thanks and waiting for your answer!
Hello,
Sorry for the delay,
With proper settings for listing categories and listing types, there shouldn’t be any restrictions. It needs to check the settings of the search element and compare them with the existing listing categories as well. While waiting response to your submitted ticket, I recommend you please re-check the element settings and listing categories taxonomies once again by following the MLT plugin documentation as well > https://docs.stylemixthemes.com/motors-theme-documentation/motors-listing-types/getting-started. I should inform you that your submitted ticket includes special ticket ID queue, it will be checked by our support managers as soon as possible
Cheers
Hi, I want to have a user have multiple subscription packages at one time. I saw this image and I want to make it like this https://snipboard.io/dFZMTS.jpg I’m using classified 1
Hello,
You as admin of the site can create multiple plans with the help of the Subscription plugin and sell them. For details, please check the theme documentation > https://docs.stylemixthemes.com/motors-theme-documentation/classified-layout-features/pricing-plans https://docs.stylemixthemes.com/motors-theme-documentation/classified-layout-features/subscriptio-v3-updateVideo tutorial > https://youtu.be/DTv6lM526q4
Cheers
Hello. Since the latest theme update, dealers can’t submit and create listings. Nothing else has changed in the website.
Hello,
The latest update of the theme doesn’t include such a restriction. Please make sure that you have updated all the theme pre-packed plugins as well after the theme update, you can update the plugins under the appearance > install plugins section. After it, make sure that dealers/users have limits to uploading listings from the Theme Options > User/Dealers section. Furthermore, you need to make sure that you set re-captcha credentials if you activated recaptcha, if you are not using it, you will need to deactivate it from the ThemeOptions > General section
Cheers
Everything has been updated in the website, this error started with recent theme and theme required plugins. We found the issue, your stm-motors-extends plugin is not compatible with php 8.0 or php 8.1. When we put the setting back to outdated php 7.4, then the post a vehicle form submitted.
Yes, the recommended php version is 7.4. However, the theme can be used with PHP 8. Could you please send a screenshot or error log when you are using php 8? So, I will inform our QA and developers team directly
Cheers
can we make a directory business cars website with your theme? for example mechanic, car electrician, car wash, car oil change ect ect
Hello,
Yes, we have multiple demo layouts, I recommend you go to the theme preview page and check all the available demo layouts. While using our theme, you will be able to import one of those demo layouts. Preview here > https://preview.themeforest.net/item/motors-automotive-cars-vehicle-boat-dealership-classifieds-wordpress-theme/full_screen_preview/13987211?_ga=2.215835231.978772384.1678009346-1597632793.1635482694
Cheers
