8827 comments found.
Hi, your support is consistently extremely slow – you claim to have a full inbox for the past 3 years, can you please respond to #Z46303.
Hello,
Thank you for your reminder. I should inform you that, our ticket system works 24/7 and which means that you can create tickets at any time. All the created tickets will be checked and replied to you according to the ticket created special ID queue and assigned individually to our support managers. However, there will be delays as tickets will be in the checking stages on business days. The delay will be different due to the weekends and holidays in general. The maximum delay will vary depending on the factors that we have pointed out. Note that the delay could be variable as we are located in different time zones, so take it into consideration as well.
Regards
On this page is says Cars for sale, it needs to say Forklifts for sale. How do I change this?
I entered a ticket 2 days ago
Hello,
By default, the theme and external plugins are in English. However, the theme and plugins are ready for translations. You can change your site’s main language under the WordPress dashboard > settings > general > site language section. It is recommended to use the Loco Translate plugin in order to properly set translations in the site, via this plugin you can properly organize translations of static strings of the theme and external plugins (Motors Extends, Motors listings, Motors WP Bakery Widgets, Motors Elementor Widgets). So, you can make your site in any language. For more details please kindly follow the instructions from the following manual > https://docs.stylemixthemes.com/f-a-q/how-to-translate-or-change-the-strings-of-the-theme-and-plugins
I should inform you that, our ticket system works 24/7 and which means that you can create tickets at any time. All the created tickets will be checked and replied to you according to the ticket created special ID queue and assigned individually to our support managers. However, there will be delays as tickets will be in the checking stages on business days. The delay will be different due to the weekends and holidays in general. The maximum delay will vary depending on the factors that we have pointed out. Note that the delay could be variable as we are located in different time zones, so take it into consideration as well.
Regards
I didn’t ask anything about changing the language. I asked you how to change the label from cars for sale to forklifts for sale?
Sorry for the inconvenience, let me explain this case in a bit more detail. The link that you have provided is for the Inventory filter that was built with the classic filter element, this classic filter element includes the static string “cars for sale”, this element is part of a different demo layout by default and can be changed with the help of the Loco Translate plugin. At the moment this string couldn’t be changed and we have already reported this case to our QA and devs team. The needed fix for the static string will be included in the future updates
Regards
I think I have found a new bug. On the listings results page, when clicking from one of the “models” category shortcut link on the left column it takes me back to the home page. It does not direct me to the correct model category. The link is setup correctly but it just forwards to the homepage.
After doing some investigating. It happens only after using a search button to find a listing. Then clicking on a “model” category it does not take the user to see all those “models” but takes the user to the homepage
Hello,
Unfortunately, from the comments section, I am not able to check this case. Could you please share details by browsing our live demo sites and send a link for our live site directly? In this case, I will be able to check this issue closer
Regards
Does this support other merchant processors or only PayPal for payments?
Hello,
Could you please clarify on what exact feature you would like to use another payment gateway?
Cheers
For the Rental version of the Theme
In the Rental demo layouts payment gateways depend directly on Woocommerce by default. You can use Woocommerce checkout and payment methods if the Woocommerce supports needed payment option
Cheers
The make an offer form is not working for me. I have tested it… it says email sent but it does not arrive to the dealer. How to configure the make an offer form so it send the offer price to the dealer? Thank you
Hello,
Please kindly make sure that email templates are set properly as you will need to use only the existing shortcodes under the WordPress dashboard > Tools > Email templates manager section > http://joxi.ru/J2bvazVHMXJNw2
Cheers
Hi, im having problems with the contact form. I have it on the listing page where people can contact the dealer via the built in form. I have setup the form but emails are not being sent to the dealer. How can I fix this? Thank you
Hello,
It depends directly on the Contact Form template and its settings. Kindly note that it is not the theme settings or options. So, you need to properly set the form template settings and you need to set all the template settings without skipping the contact form template settings. So as the behavior of the contact form doesn’t relate to the theme options by default. You need to manually set up the configurations of the Contact form plugin manually under the WordPress dashboard -> contacts section. Here is a manual below in order to correctly manage the Contact Forms -> https://docs.stylemixthemes.com/f-a-q/how-to-set-up-contact-form-7. For details, we recommend you contact the Contact form plugin authors as well
Cheers
Is it possible to replace VIN apply to get car details from another plugin for UK car registration instead of VIN for build your ad page?
Hello,
Unfortunately, we didn’t test other VIN plugins with the Motors theme and we are not able to suggest any, as there could be some unexpected compatibility issues
Cheers
Hi. I want the dealers have the ability to buy multiple packages at one time and manage the packages. How can I add the page like this image? https://snipboard.io/dFZMTS.jpg
I already have subscriptio plugin and packages. I just want to enable the page like shown on the image above
Hello,
You as admin of the site can create multiple plans with the help of the Subscription plugin and sell them. For details, please check the theme documentation > https://docs.stylemixthemes.com/motors-theme-documentation/classified-layout-features/pricing-plans https://docs.stylemixthemes.com/motors-theme-documentation/classified-layout-features/subscriptio-v3-update Video tutorial > https://youtu.be/DTv6lM526q4
Cheers
Hello, Can I change the first four mandatory fields of the listing page? (condition, make, serie). Or can I change the slug of them?
Hello,
The listing categories slugs can be changed from the Listings > Listing categories section by editing the needed listing category > https://docs.stylemixthemes.com/motors-theme-documentation/content/inventory-listing-categories
The slug can be written only while adding a new listing category
Regards
Hello, please respond to our ticket #Z46016 posted 3 days ago.
Hello,
Sorry for the delays, we have large queues at the moment. I will forward your message to our support department directly. Your ticket will be checked as soon as possible by the first available support manager.
Cheers
Hello,
Can you please help me with ticket #Z46160. The subscriptio plugin does not show anymore some fields as: “Price is per”; “Free trial”; “Sing up fee”; “Span life”, etc. Please help me, it is pretty urgent since we are trying to make the last setup and final checks before realising.
Thanks in advance!
Hello,
Sorry for the delays, we have large queues at the moment. I will forward your message to our support department directly. Your ticket will be checked as soon as possible by the first available support manager
Regards
Hello Support There’s a probrlem when am trying to list the vehicles the motors wpbakery plugin’s backend editor is not working kindly help.
Hello,
There shouldn’t be such kind of issue by default. Please re-check the case by checking your server limits and by deactivating all of your site’s extra third-party plugins.
Cheers
I had sent a ticket please check for me cause i even tried deactivating all plugins and activating them one by one and nothing changed
please reply to ticket #Z46149
Thank you for your reminder. I should inform you that, our ticket system works 24/7 and which means that you can create tickets at any time. All the created tickets will be checked and replied to you according to the ticket created special ID queue and assigned individually to our support managers. However, there will be delays as tickets will be in the checking stages on business days. The delay will be different due to the weekends and holidays in general. The maximum delay will vary depending on the factors that we have pointed out. Note that the delay could be variable as we are located in different time zones, so take it into consideration as well.
Cheers
Hi, I have enabled “Allow Dealer Add New Category” but when I clicked the + sign to add a new category (the Add a Car page), there is no response, nothing happened. Can you please let me know what happen and what can I do to resolve this?
Thank you SK.
Hello,
Please make sure that you are using the latest version of the theme and all the theme pre-packed plugins should be updated as well under the appearance > install plugins section. I recommend you recheck this case by deactivating all of your site’s extra third-party plugins as well > https://docs.stylemixthemes.com/motors-theme-documentation/theme-options/user-dealer#allow-dealer-add-new-category
Regards
Hi… I have installed the “ELECTRIC VEHICLE DEALERSHIP” demo. I don’t see the WPBakery option to add a video (or video gallery) with the STM videos module. Apparently this module does not appear installed in the demo. Can you help me? Thank you very much and greetings.
Hello,
You can use the default Video Player element, by using this element you can display videos via embedded links > http://joxi.ru/KAxy7koswM1Ynr
Regards
it is a trash theme, that is all! almost empty, wasting money for nothing. thinking about using a free theme instead, what a shame.
Hello,
I checked your site and can confirm that you are using Rental One demo layout. In Rental demo layouts, there are no listings by default. You will have Rental Products, which you can check under the WordPress dashboard > Woocommerce’s Products section. You imported Rental One demo layout, so there shouldn’t be listings, within Rental One demo layout import there will be imported Rental Products. If you will have difficulties with the theme default settings and options, please contact on our support site and our support managers will be glad to help and assist you > https://support.stylemixthemes.com/tickets/new
Regards
Why when i write an article on the blog the header is like that ? not like the other page of the website ?
https://wgarage.fr/carrosserie-franchise-offerte-w-garageHello,
I tested it on our testing environment with our QA team, there shouldn’t be such kind of case in general. So, as this case comes only on your site, please make sure that you didn’t change the theme’s default scripts and codes. In addition, I can recommend you check by deactivating the child theme (if you have), and by deactivating all of your site’s extra third-party plugins
Cheers
My ticket is not being answered to. My client purchased the theme and we cannot open Theme Options because “Sorry, you are not allowed to access this page.”
Hello,
Could you send the ticket ID? So, I will be able to check the status.
In addition the “Sorry, you are not allowed to access this page.” notification comes due to the permissions of WordPress, it is not a theme-related issue. You will need to make sure that your WordPress account includes full admin permissions and rights
Cheers
My Ticket is Z45888. I was able to access the Theme options but there’s things missing like listing page customizer and I cannot select the header.
Your ticket is checked and it will be replied to as soon as possible.
Regards
the error is with plugin “stm-motors-extends”
?? no help?
I have buy for a theme dont work?
i get no any support or help?
Hello,
The STM Motors Extends plugin is one of the theme’s core plugins, with proper WordPress and server environments there shouldn’t be any restrictions by default. Please make sure that your server limits are according to the theme’s required server limits > https://docs.stylemixthemes.com/motors-theme-documentation/general/system-recommendations. Moreover, usually, some users import demo layouts multiple times at the same time, and as a result, such kind of action could bring unexpected restrictions. Please kindly clarify the case in a bit more detail with screenshots as well, in order to be of better help and assist you. Furthermore, for testing purposes, I can recommend you try to install the theme on a completely fresh and clean WordPress environment on your own local host with all the needed system requirements
Cheers
I tried to install the theme and once I did I get this error below
Warning: file_get_contents(): http:// wrapper is disabled in the server configuration by allow_url_fopen=0 in /hermes/bosnacweb08/bosnacweb08az/b39/ipg.abujapropertycentrec/wp_site_1678664272/wp-content/plugins/stm-motors-extends/inc/wpcfto_conf.php on line 390
Warning: file_get_contents(http://abujacarsonline.com/wp-content/themes/motors/assets/icons_json/theme_icons.json): failed to open stream: no suitable wrapper could be found in /hermes/bosnacweb08/bosnacweb08az/b39/ipg.abujapropertycentrec/wp_site_1678664272/wp-content/plugins/stm-motors-extends/inc/wpcfto_conf.php on line 390
Warning: Invalid argument supplied for foreach() in /hermes/bosnacweb08/bosnacweb08az/b39/ipg.abujapropertycentrec/wp_site_1678664272/wp-content/plugins/stm-motors-extends/inc/wpcfto_conf.php on line 394
Hello,
We didn’t detect such kind of error notification on our customer’s live websites as well as on our testing environments.
So, please make sure that you are using the proper WordPress environment, and make sure that your server limits are correct (we recommend you use PHP 7.4 not 7.2 or lower).
Cheers
I am currently using PHP version 7.4 and And the rest of the server settings are at the maximum. Such as memory (memory_limit = 512M) , output_buffering = On, allow_url_fopen = On, allow_url_include = On
the error is with plugin “stm-motors-extends”
Please kindly assist with this
Similar issue with user @investauto as it concerns plugin “stm-motors-extends please attend
It needs to check from the error logs and by checking server error logs as well. Usually such kind of unexpected cases for the core plugins could come from different factors. Could you please kindly submit a ticket on our support site and allow us to check from your site wp-admin area, it will be perfect if you will send ftp/sftp credentials as well in the ticket > https://support.stylemixthemes.com/tickets/new
Cheers
I am having issues with changing the currency to my country currency also the Whatsapp contact is not showing up, how do I make the the used cars appear first before new cars, lastly the in the vehicle single listing page, the “technical” “features & options” “location” and “contact” are not showing up
Please kindly note the comments section is for pre-sale questions and simple guidelines. I recommend you create separate tickets for different questions according to the theme settings in our support site with tickets > https://support.stylemixthemes.com/tickets/new
Cheers
I tried contacting support by creating a ticket but the response I got is that purchase code has already been used
Try to Logout from the support site and log in with the help of the Login with Envato button, so the account will be synchronized with your Envato account > http://joxi.ru/eAOkNOYsGwp87A
Cheers
How to display more maker icons on the index page? Could anyone please help me? I had to delete some maker icons but now I am not display any new make icons on the front page. The link is given below. Could anyone please giuve me a hint on how to solve this issue? The URL is as follows.
http://hafiza37.sg-host.com/Thanks
Hello,
Your question is not clear, could you please clarify in a bit more detail with a screenshot as well? In order to be of better help. Please note, that we are not able to help if your question will be about customization or modification. We can help only with the theme default settings and options
Cheers
