8858 comments found.
Hi, I renewed my support a few days ago, but if I download the files I still get the old license activation key and when I use it on the site it says This purchase code has already been used.
Can you please help?
Hello,
Renewing support doesn’t mean that you will get extra activation for the theme. If you are going to use the theme on a new domain, you will need to deactivate the license activation from your old domain, only after it you will be able to activate the theme on new domain. For details to deactivate the key, please check the theme documentation > https://docs.stylemixthemes.com/motors-theme-documentation/installation-and-activation/license-key-deactivation
Best regards
I’ve just bought a 6 months support extension, but when i try to submit a ticket using my purchase code it says “This purchase code has already been used.”
Hello,
Please visit our support site here > https://support.stylemixthemes.com/tickets/new
Try to Logout from the support site and log in with the help of the Login with Envato button, so the account will be synchronized with your Envato account > http://joxi.ru/eAOkNOYsGwp87A
In this way you can use your Envato account that you purchased on Envato and synchronize your account with our support site, so you will be able to submit tickets from our support site
Regards
Hello, I renewed the support license but I can’t open a support on the website https://support.stylemixthemes.com/ can you guide me please?
Thanks
I found the problem. I was connecting with an account whose email was not the same as envato.
Hello,
Yes, you need to use the same email account that you used on Envato ThemeForest as well, in this case, your Envato account support will be automatically synchronized in the support site as well
We are glad that you already resolved it on your own
Cheers
Hi there, good day
1. May I know is this theme comes with the car availability function? ex: Someone booked today for “Car A”, and other customer will unable to book “Car A” for today.
2. Could we set the unavailability date for a specific car? ex: We will not allow user to book on a specific date like (25 April 2023), because we will send this car for service.
3. Are we able to auto add coupon code when customer book for 7 days? as we want to provide them a discount for 7 days rental.
Thanks!
Hello,
1-2. In rental demo layout, the availability of single rental product will depend on the stock number that you will set in the product options from the site’s back end. If the stock number for this product will be 999, this product can be booked 999 times at the same time. At any time you can set stock number as 0, so this product won’t be available to be booked
3. You can use coupon codes of the Woocommerce plugin. Instead of this, you can set discounts for days as well. For example > http://joxi.ru/8AnZ9lotKzwVbA For details > https://docs.stylemixthemes.com/motors-theme-documentation/car-rental-layout-features/rental-products
Regards
Thanks for the replied.
1. How about cases like this, we have one (1) toyota vios only for example, and it has been rented by someone for today date, and could we block or disable any new customer to book this toyota vios today?
2. we have one (1) toyota vios only for example, could we disable user to book on a specific date like (25 April 2023), because we will send this car for service.
Thanks a lot!
1. The item could not be rented again if you will set stock as “1”. If this item was rented already, it could not be rented for that period
2. Yes, you can deactivate this item not to be rented by simply setting as stock number “0”
Regards
Hi there, thanks for the quick reply, I got it now.
2. If we deactivate this item, it will still able to allow user to rent for other date or day? Because I just want to prevent user book on that specific day but other days are able to book.
Thanks again!
There is no option to block custom dates, for those dates as an alternative way will be just decreasing the stock number so the item won’t be available to be rented
Regards
Thanks for the detail, could we use admin account to book it so customer will not able to rent it on that specific day?
By the way, if the car is fully booked on that day, it will not able to click on it when selecting on the calendar date, is it correct?
Thanks for the detail, could we use admin account to book it so customer will not able to rent it on that specific day?
By the way, if the car is fully booked on that day, it will not able to click on it when selecting on the calendar date, is it correct?
Thanks for the detail, could we use admin account to book it on that day so customer will not able to rent it on that specific day?
By the way, if the car is fully booked on that day, it will not able to click on it when selecting on the calendar date, is it correct?
Admin can book only from the front-end to reserve available slot.
When you set the stock quantity to 1 for a Rental Product, it will only be available for one rental period based on the reservation dates set in the theme by default. If the product is out of stock, it won’t be available for those periods. You can manage the stock quantity from the product settings on the dashboard (see screenshot here: https://prnt.sc/imsm0s). If you increase the stock quantity, the product will be available for reservations again
Regards
Thanks for the explanation, I have just purchased it, may I know if I use Elementor to build it, is it possible to have car rental function as well?
Thanks!
Unfortunately, Rental Demo layouts do not include integration with the Elementor plugin at the moment. You can check what demo layouts are ready by selecting the page builder option while importing the demo layout for the first time. Friendly reminder, you can import only one demo layout, if you are planning to import another demo layout, you will need to reset it and after it make demo import from scratch > https://docs.stylemixthemes.com/motors-theme-documentation/getting-started/switch-between-demos
Regards
please i need your email for some private questions about some more feature ,, please reply me ASAP thank you
Hello,
We are providing support only according to the theme’s existing default settings and options. For more extra features, I recommend you write this kind of suggestion in our features request section of the Cost Calculator plugin -> https://stylemixthemes.cnflx.io/boards/cost-calculator-builder. According to the popularity of feature requests, our developers will include new options in our future updates of the plugin
Regards
Hi, hope you are fine. WPBakery Page Builder’s last update to version 6.10.0 was on 13.10.2022….more than 5 months ago. Motors is still on version 6.9.0. When will you update that plugin, please ???? I’m working with other theme that use the same plugin and they updated a looooooong time ago, so it should be normal for an author of theme to udpate their plugins. Thank you ! Have a nice day.
Hello,
We updated the WP Bakery to 6.10.0 version a while ago. Please make sure that you updated the theme, after it, go to the Motors theme dashboard > Plugins section and you will be able to update the WP Bakery page builder plugin
Regards
Hi, thanks for your reply ! Surprised to hear that because my sites are on last version motors 5.4.4 and all plugins updated via “Appearance>Install Plugins”, and WpBakery is missing. But now I found it where you say ! Strange that the plugin can not be updated via Install Plugins… Thanks and kindest regards
It needs to update from the Plugins board of the theme as the WP Bakery page builder plugin includes some specifications due to new integrations with Elementor in the Motors theme. Anyway, I am really glad that the issue was resolved
Cheers
Good day Stylemix,
My challenge is finding the WP All Import add on plugin?
It is not in the downloads.
Where can we find the latest version download?
Hello,
You can download the latest available version of the add-on from here > https://docs.stylemixthemes.com/motors-theme-documentation/import-listings/import-preparation
Regards
Hi, I am using Auto rental theme, but when customer place order they didn’t get any order email on their email address which they mentioned in checkout form.. is there any option if customer place order they will also received the confirmation email ..???? asap plz..
Hello,
In the Rental demo layouts, all the Orders are part of the Woocommerce plugin by default. I can recommend you manage Order emails directly from the Woocommerce settings > emails section directly, the theme doesn’t control this option by default
Regards
Hi, how do we change where the test drive emails go to? We have three admins and going to the wrong admin. Thank you 
Hello,
It will be sent to the WordPress admin email, for the WordPress admin email you can use only one email, please re-check the admin email directly from the WordPress settings
Regards
Hello, I have changed the domain name of my site and it saying that “The current license is not allowed to be used in this website” can you help me to change the site name?
Hello,
According to the Themeforest license policy, you can use the theme in only one domain. You are able to activate the theme two times, one for live and one for testing. Our manager cleared the license from your previous domain. Now you can use the activation on your current live domain. For the future if you are going to change domain or domain name you will need to deactivate the license first, so you will be able to activate the key on a new domain/domain name > https://docs.stylemixthemes.com/motors-theme-documentation/installation-and-activation/license-key-deactivation
Regards
Hello
I don’t have access to the old domain. The old domain is expired and we have changed the WP database to the new domain. That’s the reason I am contacting you. Please remove the old domain http://leadmotors.lk from your server and add http://www.kumarentacar.com/.
There is Activation alert: It says, “The license does not exist in our database. “
I cannot reactivate my license. everything blocked including WP upgrade.
Thanks,
The comments section is not a place to discuss activations in general. Could you send your purchase code by submitting email from the contact form here > https://themeforest.net/user/stylemixthemes
Regards
I have sent email with activation code. Please fix this. I have been trying 3 days and send several different requests on using different contact methods as I was told.
Our managers already replied to your email that you send several hours ago with the form that I suggested you
Regards
can i use this 1 license to two diffrent domains ?
Hello,
One license can be used only in one live domain according to the license policy. However, you can use one license for multi-site, so in this case there will be sub-domains and one parent domain (parent domain will be activated). For details > https://docs.stylemixthemes.com/motors-theme-documentation/installation-and-activation/multiple-websites-on-one-license
Best regards
Hi, your support is consistently extremely slow – you claim to have a full inbox for the past 3 years, can you please respond to #Z46303.
Hello,
Thank you for your reminder. I should inform you that, our ticket system works 24/7 and which means that you can create tickets at any time. All the created tickets will be checked and replied to you according to the ticket created special ID queue and assigned individually to our support managers. However, there will be delays as tickets will be in the checking stages on business days. The delay will be different due to the weekends and holidays in general. The maximum delay will vary depending on the factors that we have pointed out. Note that the delay could be variable as we are located in different time zones, so take it into consideration as well.
Regards
On this page is says Cars for sale, it needs to say Forklifts for sale. How do I change this?
I entered a ticket 2 days ago
Hello,
By default, the theme and external plugins are in English. However, the theme and plugins are ready for translations. You can change your site’s main language under the WordPress dashboard > settings > general > site language section. It is recommended to use the Loco Translate plugin in order to properly set translations in the site, via this plugin you can properly organize translations of static strings of the theme and external plugins (Motors Extends, Motors listings, Motors WP Bakery Widgets, Motors Elementor Widgets). So, you can make your site in any language. For more details please kindly follow the instructions from the following manual > https://docs.stylemixthemes.com/f-a-q/how-to-translate-or-change-the-strings-of-the-theme-and-plugins
I should inform you that, our ticket system works 24/7 and which means that you can create tickets at any time. All the created tickets will be checked and replied to you according to the ticket created special ID queue and assigned individually to our support managers. However, there will be delays as tickets will be in the checking stages on business days. The delay will be different due to the weekends and holidays in general. The maximum delay will vary depending on the factors that we have pointed out. Note that the delay could be variable as we are located in different time zones, so take it into consideration as well.
Regards
I didn’t ask anything about changing the language. I asked you how to change the label from cars for sale to forklifts for sale?
Sorry for the inconvenience, let me explain this case in a bit more detail. The link that you have provided is for the Inventory filter that was built with the classic filter element, this classic filter element includes the static string “cars for sale”, this element is part of a different demo layout by default and can be changed with the help of the Loco Translate plugin. At the moment this string couldn’t be changed and we have already reported this case to our QA and devs team. The needed fix for the static string will be included in the future updates
Regards
I think I have found a new bug. On the listings results page, when clicking from one of the “models” category shortcut link on the left column it takes me back to the home page. It does not direct me to the correct model category. The link is setup correctly but it just forwards to the homepage.
After doing some investigating. It happens only after using a search button to find a listing. Then clicking on a “model” category it does not take the user to see all those “models” but takes the user to the homepage
Hello,
Unfortunately, from the comments section, I am not able to check this case. Could you please share details by browsing our live demo sites and send a link for our live site directly? In this case, I will be able to check this issue closer
Regards
Does this support other merchant processors or only PayPal for payments?
Hello,
Could you please clarify on what exact feature you would like to use another payment gateway?
Cheers
For the Rental version of the Theme
In the Rental demo layouts payment gateways depend directly on Woocommerce by default. You can use Woocommerce checkout and payment methods if the Woocommerce supports needed payment option
Cheers
The make an offer form is not working for me. I have tested it… it says email sent but it does not arrive to the dealer. How to configure the make an offer form so it send the offer price to the dealer? Thank you
Hello,
Please kindly make sure that email templates are set properly as you will need to use only the existing shortcodes under the WordPress dashboard > Tools > Email templates manager section > http://joxi.ru/J2bvazVHMXJNw2
Cheers
Hi, im having problems with the contact form. I have it on the listing page where people can contact the dealer via the built in form. I have setup the form but emails are not being sent to the dealer. How can I fix this? Thank you
Hello,
It depends directly on the Contact Form template and its settings. Kindly note that it is not the theme settings or options. So, you need to properly set the form template settings and you need to set all the template settings without skipping the contact form template settings. So as the behavior of the contact form doesn’t relate to the theme options by default. You need to manually set up the configurations of the Contact form plugin manually under the WordPress dashboard -> contacts section. Here is a manual below in order to correctly manage the Contact Forms -> https://docs.stylemixthemes.com/f-a-q/how-to-set-up-contact-form-7. For details, we recommend you contact the Contact form plugin authors as well
Cheers
Is it possible to replace VIN apply to get car details from another plugin for UK car registration instead of VIN for build your ad page?
Hello,
Unfortunately, we didn’t test other VIN plugins with the Motors theme and we are not able to suggest any, as there could be some unexpected compatibility issues
Cheers
Hi. I want the dealers have the ability to buy multiple packages at one time and manage the packages. How can I add the page like this image? https://snipboard.io/dFZMTS.jpg
I already have subscriptio plugin and packages. I just want to enable the page like shown on the image above
Hello,
You as admin of the site can create multiple plans with the help of the Subscription plugin and sell them. For details, please check the theme documentation > https://docs.stylemixthemes.com/motors-theme-documentation/classified-layout-features/pricing-plans https://docs.stylemixthemes.com/motors-theme-documentation/classified-layout-features/subscriptio-v3-update Video tutorial > https://youtu.be/DTv6lM526q4
Cheers
Hello, Can I change the first four mandatory fields of the listing page? (condition, make, serie). Or can I change the slug of them?
Hello,
The listing categories slugs can be changed from the Listings > Listing categories section by editing the needed listing category > https://docs.stylemixthemes.com/motors-theme-documentation/content/inventory-listing-categories
The slug can be written only while adding a new listing category
Regards
