387 comments found.
Hello @SmartData Soft, I have purchased this theme, however, I can see many issues.
1) How to change predifned footer information provided by demos specifically demo 2. because i have change it using theme settings – footer section but nothings happend and it is still displaying demo dummy data !. the same thing happend for header 
2) I want to use the demo 2 but i want some feature from demo 1 like footer. I have changed the footer style from theme footer settings and choose footer 1 but it didn’t worked!
3) I want to use SVG icon. but what is wrong is that when i upload SVG icon and want to use it as services icon. it didn’t work !
4) I didn’t find any options to disable search and shopping cart icon in theme settings.
5) I use wordpress version 6.3.2. the woocommerse has some issues as it states that “Your theme (Cleaning Services) contains outdated copies of some WooCommerce template files”. I should add that i am using the latest version of theme which is 3.8 at the time of this comment.
Moreover, i have read the theme documentation and related comments.
Please help me with the above mentioned issues.
Thanks in Advance
Hi,
Please open support ticket to get our help easily and properly
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
there is something wrong with your website. i have logged in with envato and create my ticket but now when i want to login with envato account it logins with someone else account and show me all the tickets related to him. when i want to register into your site. it says my email registered already so i tried to reset my login details. i follow the reset process but password reset email doesn’t sent to me.
Hi,
Now the issues are fixed in our ticket system. Please open ticket now and you will be able to open ticket and login into our support ticket.
Thank you, SmartDataSoft Team
I tried to instal the theme but was unsuccessful. I got this response: The package could not be installed. The theme is missing the style.css stylesheet. Theme installation failed…how can I sort this out?
Please unzip and install. You upload full package
Thank you. Seems to have worked. Nonetheless, I’m getting a ‘critical error’ feedback when installing and activating three of the required plugins – Elementor, Woocommerce, and yoast plugin. What could be the problem?
Hi,
This is a very unknown issue as we never faced this issue before.
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
Can users book for the cleaning service?
i keep getting error on my contact forms, “There was an error trying to send your message. Please try again later.”
Could you please open a ticket in our support system to check the issue???
i was submitted but no reply yet
When you purchase the Cleaning Service WordPress Theme + RTL does it come with all the content and images showcased on the Live Preview??
Yes. But image is for demo purpose
I’ve installed and the entire cleaning services options menu does not appear. I just want to update the header phone number and I can’t as the entire thing does not appear. I’ve updated to latest theme version Cleaning Services – Cleaning Services Options -Header Settings
have you come across this before? the cleaning services options menu not in wordpress menu list at all?
sorted.
does it work with new Wordpress 6.2.x?
Yes
Hello, how do i remove the cart and search icon from the nav bar? I also want to edit the top bar content but i can’t. Please respond.
From theme admin panel you can change that. Please check in cleaning options area
I have followed these steps before my first comment, it doesn’t work. I saved the changes but it does not update on the site.
Does this theme not use WPBakery anymore? I purchased it years ago, needed to update WPBakery but the theme under Appearance > Install Plugins only wants to install Elementor.
It is elementor for new layout. Old user can use wpbakary if their site is ready. But no way to import old wpbakary demos anymore
So will the theme author supply updated WPBakery plugin since old users use WPBakery? Also, the theme uses WPBakery plugin version 6.8 and the current is 6.13 (which fixed a vulnerability). I actually updated WPBakery myself to 6.13 and everything runs fine but my question will the theme author supply the updated WPBakery plugin when available and will the theme always be compatible with WPBakery even though it’s not stated anymore?
I have just release a new update inside vc-version you will find latest version of wpbakery. thank you
Hello, After importing one of the Demos, I realised that every single hyperlink/button is pointing to “https://smartdata.tonytemplates.com/...”
Is that right? Do I need to go over every single button on every page to change the links??
Hi,
You can change all the links on your site at once using the elementor tools. https://prnt.sc/KFXCzEEbewsw
Thank you, SmartDataSoft Team
The things is that when put custom link via Elementor or other WordPress importer do not change that. You need to replace that with your own url manually or use replace plugin in WordPress. This is the system of WordPress we have no controll on it. Thank you
I am trying to activate my license but it is not saving
Hi,
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
how can I reach tab template pages? I cant see in admin panel.
Hi,
Check the template from the elementor editor https://prnt.sc/Q2TPfpElyjwf then edit it from the saved templates. https://prnt.sc/YTUpPspPSAYm
Thank you, SmartDataSoft Team
my product is not activating after purchase please what could be the issue
Our server is down we are working. I have flag your last comment as it expose sensitive information. Thank you
Hello i have a question to decide if i’m going to buy this theme. i want to add the step 4 in my website. —> https://maidfirst.com/booking-page/?service_id=7&pricing_param_quantity=1&frequency_id=4.
Hi – just migrated a webste across from an old server and installed on a new one, however get a critical error:
This plugin failed to load properly and is paused during recovery mode.
An error of type E_COMPILE_ERROR was caused in line 16 of the file /public_html/wp-content/plugins/cleaning_services-core/cleaning-services-core.php. Error message: require_once(): Failed opening required ’/public_html/wp-content/mu-plugins//elementor-addons/elementor-addons.php’ (include_path=’.:/usr/share/pear’)
There appears to be an issue with the ’//’ in the path and there is no elementor-addons in the mu-plugins folder. Please can you advise
Hello, please remove your file inside plugins/mu-plugins This make the problem.
This problem occure file inside mu-plugins which may be change any variable. If you need our technical support open ticket after extended your support pack
Thank you
I was promised FREE lifetime update for this theme. However, I’m currently unable to update Slider Revolution with my theme installation. My website has been affected because my slider revolution is not working. Please send me the pushed update for Slider Revolution, as it should be. Thank you.
The coupon is distorted when printing. How can this be resolved? Thanks!
Please open ticket in our support system and give screen shot ,we will try to help you Thank you
Just opened a ticket and included the unanswered ticket “I see the sidebars appear on the posts but on on the pages. How can you get a sidebar for the pages to appear?”
Hi,
Currently, we dont have any option in our theme for that. But using the elementor’s default widget you can add the sidebar for a page. https://prnt.sc/v_LJDkjVZRtU But for that widgets design will not work on some pages which you will need to fix by yourself.
Thank you, SmartDataSoft Team
I see the sidebars appear on the posts but on on the pages. How can you get a sidebar for the pages to appear?
Hi, where can i change the favicon?
Thanks
It is located in WordPress customizer area
Thank you
Hello! On the first page there are things called repeater items (templates) and it is impossible to edit them without elementor pro license that you need to additionally buy for 60 EUR. Is that true or there is another way to edit the field? There are many fields that are not editable like that.
what can I do besides buying additional elementor pro license for all content on the theme to be editable? Where can I add an additional custom tab template?
Hello, to edit what is build our theme elementor free is enough. If you need any other features which elementor pro show, you need to purchase from elementor.com Thank you
