378 comments found.
Hello, After importing one of the Demos, I realised that every single hyperlink/button is pointing to “https://smartdata.tonytemplates.com/...”
Is that right? Do I need to go over every single button on every page to change the links??
Hi,
You can change all the links on your site at once using the elementor tools. https://prnt.sc/KFXCzEEbewsw
Thank you, SmartDataSoft Team
The things is that when put custom link via Elementor or other WordPress importer do not change that. You need to replace that with your own url manually or use replace plugin in WordPress. This is the system of WordPress we have no controll on it. Thank you
I am trying to activate my license but it is not saving
Hi,
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
how can I reach tab template pages? I cant see in admin panel.
Hi,
Check the template from the elementor editor https://prnt.sc/Q2TPfpElyjwf then edit it from the saved templates. https://prnt.sc/YTUpPspPSAYm
Thank you, SmartDataSoft Team
my product is not activating after purchase please what could be the issue
Our server is down we are working. I have flag your last comment as it expose sensitive information. Thank you
Hello i have a question to decide if i’m going to buy this theme. i want to add the step 4 in my website. —> https://maidfirst.com/booking-page/?service_id=7&pricing_param_quantity=1&frequency_id=4.
Hi – just migrated a webste across from an old server and installed on a new one, however get a critical error:
This plugin failed to load properly and is paused during recovery mode.
An error of type E_COMPILE_ERROR was caused in line 16 of the file /public_html/wp-content/plugins/cleaning_services-core/cleaning-services-core.php. Error message: require_once(): Failed opening required ’/public_html/wp-content/mu-plugins//elementor-addons/elementor-addons.php’ (include_path=’.:/usr/share/pear’)
There appears to be an issue with the ’//’ in the path and there is no elementor-addons in the mu-plugins folder. Please can you advise
Hello, please remove your file inside plugins/mu-plugins This make the problem.
This problem occure file inside mu-plugins which may be change any variable. If you need our technical support open ticket after extended your support pack
Thank you
I was promised FREE lifetime update for this theme. However, I’m currently unable to update Slider Revolution with my theme installation. My website has been affected because my slider revolution is not working. Please send me the pushed update for Slider Revolution, as it should be. Thank you.
The coupon is distorted when printing. How can this be resolved? Thanks!
Please open ticket in our support system and give screen shot ,we will try to help you Thank you
Just opened a ticket and included the unanswered ticket “I see the sidebars appear on the posts but on on the pages. How can you get a sidebar for the pages to appear?”
Hi,
Currently, we dont have any option in our theme for that. But using the elementor’s default widget you can add the sidebar for a page. https://prnt.sc/v_LJDkjVZRtU But for that widgets design will not work on some pages which you will need to fix by yourself.
Thank you, SmartDataSoft Team
I see the sidebars appear on the posts but on on the pages. How can you get a sidebar for the pages to appear?
Hi, where can i change the favicon?
Thanks
It is located in WordPress customizer area
Thank you
Hello! On the first page there are things called repeater items (templates) and it is impossible to edit them without elementor pro license that you need to additionally buy for 60 EUR. Is that true or there is another way to edit the field? There are many fields that are not editable like that.
what can I do besides buying additional elementor pro license for all content on the theme to be editable? Where can I add an additional custom tab template?
Hello, to edit what is build our theme elementor free is enough. If you need any other features which elementor pro show, you need to purchase from elementor.com Thank you
Hello, Does this support SEO and Google Analytics?
Sorry what you mean by seo support. You can check if it meet you needs. We are not seo expert. Thank you
Thank you for your reply, What i meant by support is, can i add Seo related add plugins like Yoast SEO, and is there are dedicated field to add google analytic codes
Sorry yoast manage google analytics ,I think we have no option in theme. For seo we suggest yoast
Hello guys. Since updating your theme is giving me a 404 for “Services” pages that had previously existed. I can make changes to the text and images only when I go back to WordPress Editor, however the page still shows 404 no matter which editor I use.
Hello, much old your theme was. After how much version you update theme.? I think you haven’t update theme lots of month. Please flash your permalink and check in admin settings. If you are unable to check update your support pack and open ticket in support system our teachnical team will check that.
Thank you, flashing my permalinks worked!! I appreciate it guys!
Do not forget to rate our theme 5 star to give quick support in our midnight
I rated before, but I have purchased many of your themes
Hello, how can i remove all widgets from shop page?! Becouse i deleted everything in Widgets page, but the products only 70% not 100% why?! Thank you!
Hello, the product page is with side bar. If you want the shop page without side bar you can overwrite from child theme . For help open ticket in our support system or search Google you will find how to do. Thank you
With which version of WooCommerce does it work because after updating wordpress and woocommerce I am having problems ?
Hi,
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
HI there, I received this email from WordPress, please advice what i should do.. i could not find your support section- so i could log a ticket.. thank you
Howdy!
Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with your theme, Cleaning Services.
First, visit your website (https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwecleanbins.co.za%2F&data=05%7C01%7C%7Cc5f9b08e323e4ea26c1c08dae1f5203e%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638070740171221178%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=QC6teStJdy1%2BqKIK%2Fc00yNBzyNHgyuRocsXe3YUnhQU%3D&reserved=0) and check for any visible issues. Next, visit the page where the error was caught (https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwecleanbins.co.za%2Fwp-admin%2Fpost.php%3Fpost%3D2668%26action%3Dedit&data=05%7C01%7C%7Cc5f9b08e323e4ea26c1c08dae1f5203e%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638070740171221178%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Ei%2Bkx%2BvUM4uMs80kanQOtYhtLqEYFCvscehx4hVQ8rU%3D&reserved=0) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwecleanbins.co.za%2Fwp-login.php%3Faction%3Denter_recovery_mode%26rm_token%3DpNpKbVOhU8hIPbs2DHfwOF%26rm_key%3DBvxewRkynyeUks4P1trNXP&data=05%7C01%7C%7Cc5f9b08e323e4ea26c1c08dae1f5203e%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638070740171221178%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=nfdEXaeGHoi0gOfouMiD5MHibWzXy1FwftEM0lEdsSY%3D&reserved=0To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information: WordPress version 6.1.1 Active theme: Cleaning Services (version 3.6) Current plugin: (version ) PHP version 8.0.26
Error Details
An error of type E_ERROR was caused in line 59 of the file /usr/www/users/succekacca/wecleanbins.co.za/wp-content/themes/cleaning-services/inc/priceclass.php. Error message: Uncaught Error: Call to a member function get() on null in /usr/www/users/succekacca/wecleanbins.co.za/wp-content/themes/cleaning-services/inc/priceclass.php:59 Stack trace: #0 /usr/www/users/succekacca/wecleanbins.co.za/wp-content/plugins/seo-by-rank-math/includes/modules/woocommerce/class-wc-vars.php(88): CR_WC_Product_Device->get_price() #1 /usr/www/users/succekacca/wecleanbins.co.za/wp-content/plugins/seo-by-rank-math/includes/modules/woocommerce/class-wc-vars.php(37): RankMath\WooCommerce\WC_Vars->get_product_price() #2 /usr/www/users/succekacca/wecleanbins.co.za/wp-includes/class-wp-hook.php(308): RankMath\WooCommerce\WC_Vars->register() #3 /usr/www/users/succekacca/wecleanbins.co.za/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #4 /usr/www/users/succekacca/wecleanbins.co.za/wp-includes/plugin.php(565): WP_Hook->do_action(Array) #5 /usr/www/users/succekacca/wecleanbins.co.za/wp-content/plugins/seo-by-rank-math/includes/traits/class-hooker.php(88): do_action_ref_array(‘rank_math/vars/...’, Array) #6 /usr/www/users/succekacca/wecleanbins.co.za/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-manager.php(189): RankMath\Replace_Variables\Base->do_action(‘vars/register_e…’) #7 /usr/www/users/succekacca/wecleanbins.co.za/wp-includes/class-wp-hook.php(308): RankMath\Replace_Variables\Manager->setup(‘post.php’) #8 /usr/www/users/succekacca/wecleanbins.co.za/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #9 /usr/www/users/succekacca/wecleanbins.co.za/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #10 /usr/www/users/succekacca/wecleanbins.co.za/wp-admin/admin-header.php(118): do_action(‘admin_enqueue_s…’, ‘post.php’) #11 /usr/www/users/succekacca/wecleanbins.co.za/wp-admin/edit-form-advanced.php(425): require_once(’/usr/www/users/...’) #12 /usr/www/users/succekacca/wecleanbins.co.za/wp-admin/post.php(206): require(’/usr/www/users/...’) #13 {main} thrown
Hi,
This is a very unknown issue as we never faced this issue before.
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
I try to update but I have a problem. I have the message: Our theme license system has been changed, Please active again your theme license. The update is lifetime support
Hi,
We have released our latest theme with a new license system, Please update our latest theme. In the latest system, you can control the licenses and the activated sites with the Envato API. Follow the below documentation to do that, https://smartdatasoft.com/docs/gen-docs/new-license-system-in-theme/
Thank you, SmartDataSoft Team
HI, I try to activate the theme license, but in my site there is the spinning indicator even if in your https://my.smartdatasoft.com/my-account/ is all ok
A timeout occurred Error code 524….. I am not able to connect ad update the license system. thanks
Hi,
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
your support system is too slow. could you please reply to this ticket – T11960618-001-J6Q
check now
Hi,
Sorry we were offline now we are online and we have replied your ticket and fixed the issues. Please check your site.
Thank you, SmartDataSoft Team
check it now. thanks
Hi,
We are working on your site and notify you as soon as we finish working on your site.
Thank you, SmartDataSoft Team
ok
please reply
i brought the theme, i tried downloading it didn’t work.
I can’t import it on the wordpress
can you make the calculator integrated with woocomeerce so that it captures everything and proceeds to payment and checkout? ?
Can you show us any example Thank you
example like accept the payment on the booking form.
Hi,
We have the order form in our theme like this. https://tinyurl.com/2afloqjj
This book now button will add the forms calculated price to the cart.
Thank you, SmartDataSoft Team
oo i seee, so there isn’t any way to add debit information.