23187 comments found.
I have some pre purchase questions. I am looking for theme for Digital agency. Please read carefully and let me know if you theme can fulfil these requirements. because i had to refund 2 theme till now already. and i do not want my time to be wasted more. 1. I want to create website for digital services where Customer can purchase pre Built packages for digital marketing and web development services and can pay directly on checkouts. 2. I want my customers to Choose customize packages, where they can customize there package according to their needs. 3. I want to setup paypal, 2checkouts and direct bank transfer as a payment gateway. 4. I want my customer To get the Customize Quote (it will be a form where customers can fill with their requirements and we can reply them with the prices) 5. I want invoices options so my customers can pay when we send them invoices directly on website
Also please reply in detail which option is available and which is not will be very thankful
Hello, @taqeebabbas,
First of all, thanks for showing your interest in Porto WordPress 
1. We have a couple of pre-built demos on Digital Agency. you can check it here if it meets your requirements:
https://www.portotheme.com/wordpress/porto/digital-agency/
https://www.portotheme.com/wordpress/porto/digital-agency2-dark/
https://www.portotheme.com/wordpress/porto/digital-agency2/
2. Unfortunately, we do not have such a built-in feature for this, so you can try with any third-party plugin which better meets your requirements but at your own risk.
3. Our theme is based on WooCommerce for the store functionality and you can configure and use the WooCommerce default payment methods on your site: https://www.fastcomet.com/tutorials/woocommerce/payment-methods
4. Unfortunately, we do not have such a built-in feature for this, so you can try with any third-party plugin which better meets your requirements but at your own risk.
5. Again it’s not the default WooCommerce functionality but the extension, you can check it here: https://woocommerce.com/products/pdf-invoices/
Regards, P-THEMES.
Hello There,
I have a quick question, Im using Custom Single Product Design on elementor and everything is great! but how can I change the “Add to Cart” animation from the default to the 3 different options you have with the Theme? I dont want to refresh the page.
Thank you
Hello, @Cloudypro,
Unfortunately this is not possible as those 3 different designs are for the Shop/Category pages not for the Single Product page.
You can post your request as a feature at https://www.portotheme.com/forums/topic/feature-request/ .So that our development team will consider adding it in one of the upcoming updates.
Regards, P-THEMES.
Hello, I have been waiting for an answer for my problem in your ticket system for 2 days. Ticket number: #18357, please take care of it quickly. Due to this problem, we cannot open our page.
Hello, @kerberosteknoloji,
We have already solved your issue in that ticket and replied as well, please check back to your support ticket reply or check the SPAM folder of your email.
Regards, P-THEMES.
I USE IN MY WEBSITE THIS PLUGIN SHOW IN HEADER LOOK THIS https://kursikantorbandung.com
Hello, @hans_yi,
Sorry for the inconvenience but I am not able to understand your issue, Could you please explain your issue more clearly, if possible with some screenshots for my better understanding so that I will check and help you out accordingly?
Regards, P-THEMES.
how can i disable the loading-overlay and replace it with one i created, thanks
Hello, @luidemarco62,
You can turn ON/OFF the Loading overlay from Porto >> Theme Options >> General as per your requirements.
And unfortunately, there is no such option to replace that loading overlay with your own created one, so please write it as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our development team will read it and note it down for the future upcoming updates of the theme.
Regards, P-THEMES.
We can not update Porto Functionality plugin: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature. Plugin not activated. A higher version of Porto Functionality is needed for this theme. Please update the plugin. Where can we download a ZIP file to update the plugin? We can not find the plugin in the thme ZIp file.
Hello, @kafesys,
Could you please contact us via our support system with your site WP Admin Login details so that we will check and help you out in solving your issue OR provide you the latest plugin zip file.
Regards, P-THEMES.
How to disable the mini cart popup? I set Sticky Header->Show Mini Cart to NO, but the mini cart still popup.
Hello, @cookchan,
Please go to Porto >> Theme Options >> Header >> WooCommerce and set the “Mini Cart Content Type” as “Off Canvas” and then please go to Porto >> Theme Options >> WooCommerce >> Product Archives and set the “Add to Cart Notification Type” as “Style 1 or Style 2”, save changes and check back to your site after clearing the browser cache.
Regards, P-THEMES.
when set mini cart content type to off canvas, a page will slide out from the right. But i want to jump directly to the shopping cart page (www.xxx.com/cart) after clicking the mini cart button.
Hello, @cookchan,
I see, sorry for the confussion, please go to WooCommerce >> Settings >> Products and check YES: ” Redirect to the cart page after successful addition” option from there, it will help you in solving your issue.
Please refer to this screenshot: https://postimg.cc/R6NcVgCp
Regards, P-THEMES.
Sorry. I mean the mini cart on the header, not the add to cart on product.
Hello, @cookchan,
Unfortunately, this is not possible and requires extra Customization.
Regards, P-THEMES.
we have quite a serious ongoing problem on site with the theme apparently throwing up errors in the footer.
/nas/content/live/fasttrackjtg/wp-content/themes/porto/footer.php on line 237, referer:
Hello @jamesw115
Sorry for inconvenience with the theme. Could you give me your admin account via support https://www.portotheme.com/support
Kind regards.
I want to add a color to the sidebar of the custom product archive page, for example gray, where should I add it?
Hello, @xiangcong,
Which color are you talking about? Do you want to add the color for filtering the product? Please explain your issue more clearly, if possible with some screenshots for my better understanding.
Regards, P-THEMES.
Hello, @xiangcong,
Please copy and paste the below given CSS code to the particular page’s Custom CSS section and check back to your site after clearing the browser cache, the result should look like this: https://postimg.cc/yWmyf050
.col-lg-3.sidebar.porto-woo-category-sidebar.left-sidebar.mobile-sidebar {
background-color: #c7c7c7 !important;
}
Regards, P-THEMES.
I’ve updated to the last version but now the website is down with this problem—> undefined method PortoBuildersType::get_instance()
Hello @albertodotta
Sorry for inconvenience with the theme. Could you give me your admin and cpanel account via support https://www.portotheme.com/support
Kind regards.
Thanks for the quick update… I haven’t a cPanel ‘cause of I use Plesk… what can we do?
Hello @albertodotta
Ok please share the Plesk and WP Admin Login details with us via our support system so that we will look into it further for you and help you out.
Regards, P-THEMES.
I went through all posts in your documentation but I couldn’t find how I’ll edit sticky header on shop 35 demo. Can you guide me how? For product pages, There is no sticky add to cart feature on documentation either. I’d like to add it to my product pages . Please guide me
Hello @cakanhakan
Thanks you for contacting us. Sorry for inconvenience with the theme. If you use product builder, please go to Porto>Template Builder>Single Product. And edit builder page. We have provided widget for sticky add to cart. And second, if you don’t use product builder, you can also change option in theme options.
Kind regards.
I use shop 35 demo and wp bakery (because it’s required) but I couldn’t find none of the options you guided me. Can you share a ss?
Hello @cakanhakan
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
You’re the best. I’m doing it now
Thank you
Does your theme have any inbuilt maintenance mode options?
Hello @nationalpcinfo
Thank you for contacting us. Porto has maintenance mode on theme options. Create maintenance page and select it on theme options. Or you can also use maintenance mode in elementor default tools.
Kind regards.
Hey there, I’m still very interested in purchasing your theme but I need to doublecheck if it supports light/dark header change on scroll: Is it possible to set light/dark header style on a per row basis so e. g. I can have initially the light header and change it to dark header for sections with dark backgrounds?
Here’s an example where the hamburger icon changes its color based on the single rows: http://www.gastrotheme.com/home/slide/
Hello, @wutzelmutz,
First of all, thanks for showing your interest in Porto WordPress
You can change/set the color for the main header and for the sticky header differently as well, using the theme options.
Regards, P-THEMES.
So the header color can only be set on a per page basis and not per row?
Hello, @wutzelmutz,
Yes right, but if you want to change the color based on rows, you can using Custom CSS easily.
Regards, P-THEMES.
Hello, @xiangcong,
You can change the style of the product from Porto >> Theme Options >> WooCommerce >> Product Archives and change the product layout as per your requirements.
OR
You can change/create your own style for the products using possible elements under the Porto >> Template Builder >> Post Type as per your requirements: https://www.portotheme.com/wordpress/porto/documentation/type-builder-elements/ & https://www.portotheme.com/wordpress/porto/documentation/porto-post-grid-widget/
OR
You can use the Custom CSS for change the styling as per your requirements.
Regards, P-THEMES.
Hello, How do I change the primary color on the menus and buttons? The colors seem on the skin aren’t working
Hello, @marloneos,
You can change the color of the Menu from Porto >> Theme Options >> Menu >> Menu Styling as per your requirements, and most of the buttons are picking the styling from the skin color and most of them from element settings, so you have to edit those elements and make sure to set the color from there as well.
Alternatively, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Also how do I feature the footer on new pages?
Hello, @marloneos,
What do you mean by feature the footer? Could you please explain it more clearly, if possible with some screenshots for my better understanding.
Regards, P-THEMES.
Grocery 2 Gutenberg theme issues with the carousel banner on home page. Have a few licences and issue is present across all despite no changes other than update.
Hello, @dazoosh,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you no your site help you out.
Regards, P-THEMES.
its a great template but before need to add informatin to people know whic demo needed whic plugins to install demo website.
ps: I have lisance on other account i forget to write from there
Hello, @zekikaynaktr,
Thank you for your inquiry. We appreciate your interest in our products and services.
To answer your question, please check our demo site here: https://www.portotheme.com/wordpress/porto_landing/demos_overview.html.
You will be able to filter the available demos with different page builders, as shown in this screenshot: https://postimg.cc/xXVDKFnq.
This feature allows you to see the demos available to import with a particular page builder and choose the one that better suits your requirements.
Please let us know if you have any further questions or concerns. We are always happy to assist you.
Regards, P-THEMES.
Thanks for answer but i think i cant explain correct. My mean for example I want to install shop1 demo. I want to know whic plugin I need install before for shop1 work very well. Because template have o lot of plugin possible to install..
Hello, @zekikaynaktr,
You can Install the plugins listed below before Importing the Demo Shop1.
Porto Functionality
Page Builder Plugin
WooCommerce
Dynamic Featured Image
Yith WooCommerce Ajax Search
Yith WooCommerce Ajax Filter
Yith WooCommerce Wishlist
Yith WooCommerce Compare
Contact FormRegards, P-THEMES.
Ask If I have an item in the shopping cart but increase it from one item to 3 items, there is no button Update shopping cart in the shopping cart
Hello, @WESTTOWN,
Please Login to your WP-Dashboard and go to WooCommerce >> Settings >> General and check YES the option: “Enable the use of coupon codes” save changes and check back to your site cart page after re-adding the product to the cart.
Regards, P-THEMES.
Thank you it worked
You’re Most Welcome!!
Hello, I want to upload a category based price discount plugin. I installed and tested several such plugins, but each one shows me the following error: Warning: Division by zero in /home/...........wp-content/themes/porto/woocommerce/loop/sale-flash.php on line 33 Can you advise me what to do to solve the problem it is urgent. Thank you and send greetings.
Hello, @gs-webcreator,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello. Extended support. I need your help. Site theme version 6.3.2 When updating to new versions, all products disappear from the store. Tried different versions of updates, the result is always the same. I also can’t translate the site’s theme into Russian in the admin part. I translate with the plugin Loco Translate. I translate the theme separately and the theme plugin separately. In files, the translation is saved in the admin part and is not reflected.
Hello, @denlvov,
Thanks for extending your item support, It is necessary to gain the help from support on theme related issues.
The latest version of the theme is 6.8.3 which we released on Mar 20th.2023 and the version you are using on your site is 6.3.2 which was released on May 22th.2022 and in between you missed around 17 updates including 5+ major updates, in which the theme design and functionality changed alot, which is not possible to revert back again without customziation.
So, from my opinion, I should suggest you to start on a fresh new WordPress from scratch.
OR If you only want to update the theme on your current site, then follow the steps listed below:
1. Take the complete backup of your site before updating the Theme for avoiding any inconvenience.2. Deactivate all the third-party plugins before updating the Theme.3. Take a Backup of your Custom Code and remove it from the site before an update of the Theme.4. If you are using a Child Theme then Activate the Parent-Theme before updating the Theme.5. Remove all the cache from your server, site and finally check back your site after removing the browser cache and check deeply what are the changes that occur on your site after that...6. After that go to Appearance >> Themes and update the Theme One-Click automatically from there.7. After that go to Appearance >> Install Plugins and update the Theme required/recommended plugins from there one by one.8. After that check back your site after removing the browser cache and check deeply what changes occur on your site after that and if all goes well then.9. You have to again Activate the Child Theme.10. Again activate all the third-party plugins one by one.And regarding the translation issue, please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
Hi. 3. Take a Backup of your Custom Code and remove it from the site before an update of the Theme.
How to do it ? Thank you
Hello, @denlvov,
If you are using the Custom Code in Child Theme then simply Activate the Parent Theme on your site.
OR If you have the Custom JS or CSS code under Theme Options >> Skin >> Custom CSS and Custom JS or under page Custom CSS and JS sections, then you have to copy that code and remove it from your site, after that update you can again paste that code.
Regards, P-THEMES.
Hello. Updated the theme, found a plugin with which there is a conflict. Strange, but this is Polyland. When this plugin is activated, all products are no longer displayed in the store, but you can go to the page of one product.
I still have a problem with translating theme setting into Russian. When I go to the admin part / Porto … I see the translation of the topics in Russian … But when I go to the theme setting everything remains in English
https://ibb.co/mv4Q3pSHow can this be fixed? Thank you.
Hello. Updated the theme, found a plugin with which there is a conflict. Strange, but this is Polyland. When this plugin is activated, all products are no longer displayed in the store, but you can go to the page of one product.
I still have a problem with translating theme settings into Russian. When I go to the admin part / Porto … I see the translation of the topics in Russian … But when I go to to the theme settings, everything remains in English
https://ibb.co/mv4Q3pSHow can this be fixed? Thank you.
Hello, @denlvov,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
Hi. I emailed you at newsmartwave@gmail.com with no response. Tell me how can I contact you through the support system? Thank you.
Hello, @denlvov,
Please share your theme purchase code PDF file with us via our email aizazawan55@yahoo.com so that we will check/verify and help you out in creating the new support account for you.
Regards, P-THEMES.
Hi. Wrote you to this email. Didn’t receive an answer. How long do you usually answer emails ? Thank you.
Hello, @denlvov,
Sorry for the inconveniance, but I have replied to your email, please check back to your email reply now and then reply to it accordingly.
Regards, P-THEMES.
