23187 comments found.
I tried to update this theme after a client passed away and I was going to just use it on my own domain, but these people go so far out of their way to block you from registering like they think people are going o steal their $50 theme. IW OULD NOT RECOMMEND BUYING THIS THEME. HORRIBLE to register. You cant use it unless you register it and you always get some error messages about server down. Screw off.
oh ok, updated, cool thank you guys! Very fast and it’s all good. My bad. This is working great now! Love this theme.
Hello, @PugetSoundWeb,
Thank you for your positive feedback and for letting us know that the issue has been resolved. We are glad that you are happy with the solution we provided and that the theme is working great for you.
We understand that you had initially left a negative review, and we kindly request that you consider updating it based on your recent positive experience with our service. Your feedback is very important to us, and it will help other customers make informed decisions about our products and services.
Thank you once again for your business and for giving us the opportunity to assist you. Please feel free to reach out to us anytime if you have any further questions or concerns.
Regards, P-THEMES.
Hello author. Can you tell me where to change top page content CALL US NOW 800-123-4567
and Mon – Sat 9:00am – 6:00pm
I found..
How to change this element background ? Thanks https://ibb.co/dcF0r7f
Hello, @edisdj,
Please edit the RAW HTML element and change the background image under design option as per your requirements, Please refer to this screenshot: https://postimg.cc/67Ldd1tD
Regards, P-THEMES.
Thanks
You’re Most Welcome!!
Hello, @edisdj,
You have to edit the “Porto Ultimate Content Box” and change the background image as per your requirements: https://postimg.cc/gXTHQDrr
Regards, P-THEMES.
Thanks, all done.
Please how to edit 404 – Page Not Found page ? Thanks
Hello, @edisdj,
If you want to add the content on the 404 page, please go to Porto >> Theme Options >> Extra >> 404 Error and add the block slug name there, the result, it will show that particular block content on that page: https://postimg.cc/CnpTKnSY
Alternatively, you can Customize the page by editing file 404.php under wp-content/themes/porto
Regards, P-THEMES.
Thanks. One more please. I have instaled Revolution slider and some tempates, but in Home page settings I can’t chose it, because there is now one there. https://ibb.co/XD0rCwB
Revolution slider doesn’t work at all ?
Hello, @edisdj,
Do you have the slider built under the Slider Revolution? You have to create your slider under Slider Revolution and then you will be able to choose that slider from page options, please follow the official documentation of the Slider Revolution here: https://www.sliderrevolution.com/design/how-to-add-a-slider-in-wordpress/
Regards, P-THEMES.
Yes I have some https://ibb.co/GxVpGYp
Hello, @edisdj,
I see, please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third party plugins one by one and check which one is creating the issue on your site, and try to reach out to the Plugin Author for further help on this.
And if the issue will still persists then please remain all the third party plugins deactivated on your site and provide me the permission to debug your site which includes deactivating all the third party plugins and on site Customziation as well. I also request you to please share the site WP Admin URL and Credentials with us as well for further investigating the issue on your site via our support system.
Note: Please take the complete backup of your site before following the above steps as that might affect your site.
Regards, P-THEMES.
Thanks, I solve it with short code… I have some strange issue. Google map doesn’t shows up. https://ibb.co/WDVKXJ3 I have inserted API number, but still have a problem. Standard Google iframe works but Porto google maps doesn’t. Thanks.
Hello, @edisdj,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Latest theme update (Version: 6.8.1) causes issue for Editor user when updating posts and pages – the page does not refresh – instead gives blank page and URL changes to: /wp-admin/post.php
The post or page is updated OK but the editor is left looking at a blank page … hope you replicate and fix this ASAP.
Administrator user does not have this issue – not related to other plugins.
I think it is caused by this update adding “Porto AI” – maybe if you allowed us to disable this it would solve our immediate issue ..?
Hello, @Robert_ITman.
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello is it possible to use wc_get_template inside the WP Bakery builder?
I’ve tried with a shortcode:
function ee_get_attributes_table() {
ob_start();
wc_get_template( 'single-product/product-attributes.php' );
return ob_get_clean();
}
add_shortcode('eeproducttable', 'ee_get_attributes_table');
And then with text block [eeproducttable]
But nothing happens 
Hello, @YouON,
Yes, it is possible to use wc_get_template() function inside WP Bakery builder to display WooCommerce templates.
wc_get_template() function is used to get the template files for displaying WooCommerce content, and it can be used anywhere in your theme or plugin.
To use it in WP Bakery builder, you can create a custom shortcode using the add_shortcode function and then call the wc_get_template function inside the callback function for the shortcode. For example:
function my_custom_shortcode() {
// Use the wc_get_template() function to get the template file
ob_start();
wc_get_template( 'my-template.php' );
return ob_get_clean();
}
add_shortcode( 'my_custom_shortcode', 'my_custom_shortcode' );
You can then add the [my_custom_shortcode] shortcode to your WP Bakery page or post and it will display the contents of the my-template.php file.
Note that you need to make sure that WooCommerce is installed and active on your site for this to work properly.
Regards, P-THEMES.
Hello a question is it compatible with alidropship plugin?
Hello, @papaky,
Unfortunately, we have not tested this particular plugin with our theme officially, but we are aware that many of our customers have successfully used it on their sites.
We advise you to exercise caution and use the plugin at your own risk, as compatibility issues with third-party plugins are not covered in our theme support policy.
Please let us know if you have any further questions or concerns. We are always here to assist you.
Regards, P-THEMES.
Hi,
the new elementor v3.12.0 breaks the proto theme.
Can you please add compatibility for the newest elementor.
Thanks.
Hello @candycrusher
Thank you for contacting us. Sorry for inconvenience with the theme. Could you please share the screenshot of breaking compatibility?
Kind regards.
I can’t I already restored my site from a backup
Hello @candycrusher
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Best regards.
HI, testing elementor 3.12.0 and it definitely breaks the mini cart and some design issues.
But managed to resolve the design issue but the mini cart I cant solve.
Hello @candycrusher
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi there, I’m using a custom header in my website using Porto Theme. But the blog page is not displaying it. I want to use the header I’m using through out the site. https://up7.b7e.myftpupload.com/blog-2/
Hello, @tonymalone,
It seems the condition issue OR you have used the multiple headers on your site.
Please edit the header which you have created and try to set the condition like this: https://postimg.cc/LY5zRv0s
Alternatively, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Ill send you login detail what email address can I send it to?
Hello, @tonymalone,
You can share via our support system here: http://portotheme.com/support OR if you are facing any difficulty in contacting us via our support system then please share your theme purchase code PDF file with us via our email aizazawan55@yahoo.com so that we will check/verify and help you out in creating your support account.
Regards, P-THEMES.
Hello .. Web Page is show an error on woocomerce each Product page
Warning: sizeof(): Parameter must be an array or an object that implements Countable in /wp-content/themes/porto/woocommerce/single-product/meta.php on line 15
May i know how i can fix it ??
Hello, @freshdesignhk,
It seems you are using the old version of the Php, Please try to update the PHP version to 7.4 and check back again.
OR
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Hello, this theme is quite nice no doubt about it, but whenever i try to update the theme, my website goes blank. kindly help me.
it shows “There has been a critical error on this website. Please check your site admin email inbox for instructions.”
Hello, @abhisoftsol,
If you want to update the theme on your current site, then follow the steps listed below:
1. Take the complete backup of your site before updating the Theme for avoiding any inconvenience.2. Deactivate all the third-party plugins before updating the Theme.3. Take a Backup of your Custom Code and remove it from the site before an update of the Theme.4. If you are using a Child Theme then Activate the Parent-Theme before updating the Theme.5. Remove all the cache from your server, site and finally check back your site after removing the browser cache and check deeply what are the changes that occur on your site after that...6. After that go to Appearance >> Themes and update the Theme One-Click automatically from there.7. After that go to Appearance >> Install Plugins and update the Theme required/recommended plugins from there one by one.8. After that check back your site after removing the browser cache and check deeply what changes occur on your site after that and if all goes well then.9. You have to again Activate the Child Theme.10. Again activate all the third-party plugins one by one.Hope this will help you in resolving your issue.
Regards, P-THEMES.
Hello,
Can you please check my open support ticket @ porto support desk.
Thank you
Hello, @JamesGale,
We have solved your support ticket #19605 and replied to it, Please check back to your support ticket reply now and then reply to it accordingly if necessary.
Regards, P-THEMES.
Hello There,
I’m using one of the Elementor theme, I tried to reset a password, its redirecting to Default WordPress Reset login page instead of the woo-commerce reset password page. Any advice?
Hello, @Cloudypro,
If you’re having trouble with the WooCommerce reset password page, there are a few things you can try to fix the issue:
1. Check if the WooCommerce reset password page is set correctly: Go to WooCommerce > Settings > Accounts and Privacy > Lost Password and check if the page selected is the correct page you want to redirect to.
2. Check if there are any conflicting plugins: Some plugins may cause conflicts with WooCommerce and Elementor, which could cause the reset password page to not work correctly. Try disabling any plugins that may be causing conflicts and check if the issue is resolved.
Please read this thread as well from WooCommerce forum: https://wordpress.org/support/topic/lost-password-email-link-redirects-to-lost-password-page/
Regards, P-THEMES.
Can I shrink the product attribute color icon? Can I change the shape to a circle? How to do it https://prnt.sc/-FcnNXdgSYeg
Hello, @xiangcong,
1. How and where do you want to shrink them? Could you please explain it a bit more clearly, if possible with some screenshots for my better understanding?
2. For making those filters round, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.
.filter-item-list .filter-color {
border: 1px solid transparent !important;
border-radius: 100% !important;
}
Regards, P-THEMES.
I seem to be having a conflict with the drop down cart when elementor pro is activated. When activated the cart drop down is empty with a swirling icon
Hello, @ttse7en,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, What version of Bootstrap is the theme currently running on? doe it work on latest versions?
Hello, @fluent,
First of all, thanks for showing your interest in Porto WordPress 
Porto WordPress used Bootstrap version 5.0.1.
Regards, P-THEMES.
Hi, I am trying to find this instance: sw-themes.com/porto_dummy/wp-content/uploads/2021/09/15.svg in in the insurance demo but no luck so far. Can you help me figuring out where this is being used?
Hello, @quantim,
Could you please let me know which page builder are you using on your site? WP Bakery or Elementor? So that I will check and provide you with the exact instructions to solve your issue.
Regards, P-THEMES.
Hi, it’s elementor. Sorry should have mentioned earlier.
Hello, @quantim,
You can change that icon, by editing the icon element as per your requirements, please refer to this screenshot: https://postimg.cc/R6103n0D
Regards, P-THEMES.
That is showing me as uploaded image not this one: https://sw-themes.com/porto_dummy/wp-content/uploads/2021/09/15.svg
It’s coming up like this: .page-top:before{content:’’;display:block;position:absolute;background-image:url(”//sw-themes.com/porto_dummy/wp-content/uploads/2021/09/15.svg”);
Hello, @quantim,
Could you please share the screenshot that where it has been set on our demo: https://www.portotheme.com/wordpress/porto/insurance/
Regards, P-THEMES.
Can anyone help me to have effective solutions with my support tickets: #18935 and #19291?
18935, goes for 8 days without solution, Mr. Aizazs Awan asked me for the administration username/password and damaged the portfolio behavior, and still does not fix it. In the same ticket, he has not been able to answer a specific question about theme modification, using the child theme.
19291, has been 4 days without a solution in sending an email using the contact form.
Hello, @onbluesolutions,
We have solved your issue and replied to your support tickets as well, please check back to your support ticket reply now and then reply to it accordingly.
Regards, P-THEMES.
It is correct, you have just solved one point of the two pending of ticket #18935 and still remain unsolved the ticket #19291
Hello, @onbluesolutions,
Again we have solved both of your tickets and all of your issues, so please check back to your support ticket replies now. Thanks for your contact. Have a nice day.
Regards, P-THEMES.
The NOTICE IS STILL SHOWING every time click edit product or page. Even after latest update, after clicking “DONT SHOW THIS MESSAGE” and after clearing all cache we still have this issue EVERYTIME. PLEASE REMOVE THIS POP UP OR PUT IT ELSEWHERE | “You Should Know Now Your site has been optimized. We recommend to uncheck Optimize WPBakery & Shortcodes during page edit”
Hello, @matod,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
I have changed everything about the 2 items on the slider, but I couldn’t change the background photos. I haven’t received a response yet for the support ticket I opened about this issue, so I’m posting a comment here since it’s urgent for me. The relevant ticket number is #19411.
Hello, @encoticaret,
We have solved and replied to your support ticket #19411, please check back to your support ticket reply now and then reply to it accordingly, and please do not write here about the support tickets, once it will be solved, you will always get the reply to your support ticket.
Regards, P-THEMES.
Fatal error: Uncaught TypeError: Unsupported operand types: string + string in public_html/wp-content/themes/porto/style.php each time we replace the ”+” with ”.” in the style.php file another line is appearing with the same issue.
this issue appeared yesterday and even after we updated to the latest theme version that you uploaded today.
We have the latest WP and the latest PHP 8.0.28
Hello, @iislb,
Our theme is fully compaitable with the PHP version 8, It must be any third party plugin which conflicts with PHP version 8 and conflicting issue with our theme as well, Please deactivate all the plugins except Porto Functionality and WooCommerce and check back again, If that will resolve your issue, it will confirm that the issue is not because of our theme and you have to again activate all the third party plugins one by one to find the culprit.
Regards, P-THEMES.
Unfortunately the same issue.
Also the site is working when moving to the default theme
Hello, @iislb,
Ok, Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
where can I insert google maps key?
Hello @quantim
Thank you for contacting us. You can input google map api key on theme option(Porto>Extra>Google Map API).
Best regards.
