23140 comments found.
Hello .. Web Page is show an error on woocomerce each Product page
Warning: sizeof(): Parameter must be an array or an object that implements Countable in /wp-content/themes/porto/woocommerce/single-product/meta.php on line 15
May i know how i can fix it ??
Hello, @freshdesignhk,
It seems you are using the old version of the Php, Please try to update the PHP version to 7.4 and check back again.
OR
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Hello, this theme is quite nice no doubt about it, but whenever i try to update the theme, my website goes blank. kindly help me.
it shows “There has been a critical error on this website. Please check your site admin email inbox for instructions.”
Hello, @abhisoftsol,
If you want to update the theme on your current site, then follow the steps listed below:
1. Take the complete backup of your site before updating the Theme for avoiding any inconvenience.2. Deactivate all the third-party plugins before updating the Theme.3. Take a Backup of your Custom Code and remove it from the site before an update of the Theme.4. If you are using a Child Theme then Activate the Parent-Theme before updating the Theme.5. Remove all the cache from your server, site and finally check back your site after removing the browser cache and check deeply what are the changes that occur on your site after that...6. After that go to Appearance >> Themes and update the Theme One-Click automatically from there.7. After that go to Appearance >> Install Plugins and update the Theme required/recommended plugins from there one by one.8. After that check back your site after removing the browser cache and check deeply what changes occur on your site after that and if all goes well then.9. You have to again Activate the Child Theme.10. Again activate all the third-party plugins one by one.Hope this will help you in resolving your issue.
Regards, P-THEMES.
Hello,
Can you please check my open support ticket @ porto support desk.
Thank you
Hello, @JamesGale,
We have solved your support ticket #19605 and replied to it, Please check back to your support ticket reply now and then reply to it accordingly if necessary.
Regards, P-THEMES.
Hello There,
I’m using one of the Elementor theme, I tried to reset a password, its redirecting to Default WordPress Reset login page instead of the woo-commerce reset password page. Any advice?
Hello, @Cloudypro,
If you’re having trouble with the WooCommerce reset password page, there are a few things you can try to fix the issue:
1. Check if the WooCommerce reset password page is set correctly: Go to WooCommerce > Settings > Accounts and Privacy > Lost Password and check if the page selected is the correct page you want to redirect to.
2. Check if there are any conflicting plugins: Some plugins may cause conflicts with WooCommerce and Elementor, which could cause the reset password page to not work correctly. Try disabling any plugins that may be causing conflicts and check if the issue is resolved.
Please read this thread as well from WooCommerce forum: https://wordpress.org/support/topic/lost-password-email-link-redirects-to-lost-password-page/
Regards, P-THEMES.
Can I shrink the product attribute color icon? Can I change the shape to a circle? How to do it https://prnt.sc/-FcnNXdgSYeg
Hello, @xiangcong,
1. How and where do you want to shrink them? Could you please explain it a bit more clearly, if possible with some screenshots for my better understanding?
2. For making those filters round, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.
.filter-item-list .filter-color {
border: 1px solid transparent !important;
border-radius: 100% !important;
}
Regards, P-THEMES.
I seem to be having a conflict with the drop down cart when elementor pro is activated. When activated the cart drop down is empty with a swirling icon
Hello, @ttse7en,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, What version of Bootstrap is the theme currently running on? doe it work on latest versions?
Hello, @fluent,
First of all, thanks for showing your interest in Porto WordPress 
Porto WordPress used Bootstrap version 5.0.1.
Regards, P-THEMES.
Hi, I am trying to find this instance: sw-themes.com/porto_dummy/wp-content/uploads/2021/09/15.svg in in the insurance demo but no luck so far. Can you help me figuring out where this is being used?
Hello, @quantim,
Could you please let me know which page builder are you using on your site? WP Bakery or Elementor? So that I will check and provide you with the exact instructions to solve your issue.
Regards, P-THEMES.
Hi, it’s elementor. Sorry should have mentioned earlier.
Hello, @quantim,
You can change that icon, by editing the icon element as per your requirements, please refer to this screenshot: https://postimg.cc/R6103n0D
Regards, P-THEMES.
That is showing me as uploaded image not this one: https://sw-themes.com/porto_dummy/wp-content/uploads/2021/09/15.svg
It’s coming up like this: .page-top:before{content:’’;display:block;position:absolute;background-image:url(”//sw-themes.com/porto_dummy/wp-content/uploads/2021/09/15.svg”);
Hello, @quantim,
Could you please share the screenshot that where it has been set on our demo: https://www.portotheme.com/wordpress/porto/insurance/
Regards, P-THEMES.
Can anyone help me to have effective solutions with my support tickets: #18935 and #19291?
18935, goes for 8 days without solution, Mr. Aizazs Awan asked me for the administration username/password and damaged the portfolio behavior, and still does not fix it. In the same ticket, he has not been able to answer a specific question about theme modification, using the child theme.
19291, has been 4 days without a solution in sending an email using the contact form.
Hello, @onbluesolutions,
We have solved your issue and replied to your support tickets as well, please check back to your support ticket reply now and then reply to it accordingly.
Regards, P-THEMES.
It is correct, you have just solved one point of the two pending of ticket #18935 and still remain unsolved the ticket #19291
Hello, @onbluesolutions,
Again we have solved both of your tickets and all of your issues, so please check back to your support ticket replies now. Thanks for your contact. Have a nice day.
Regards, P-THEMES.
The NOTICE IS STILL SHOWING every time click edit product or page. Even after latest update, after clicking “DONT SHOW THIS MESSAGE” and after clearing all cache we still have this issue EVERYTIME. PLEASE REMOVE THIS POP UP OR PUT IT ELSEWHERE | “You Should Know Now Your site has been optimized. We recommend to uncheck Optimize WPBakery & Shortcodes during page edit”
Hello, @matod,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
I have changed everything about the 2 items on the slider, but I couldn’t change the background photos. I haven’t received a response yet for the support ticket I opened about this issue, so I’m posting a comment here since it’s urgent for me. The relevant ticket number is #19411.
Hello, @encoticaret,
We have solved and replied to your support ticket #19411, please check back to your support ticket reply now and then reply to it accordingly, and please do not write here about the support tickets, once it will be solved, you will always get the reply to your support ticket.
Regards, P-THEMES.
Fatal error: Uncaught TypeError: Unsupported operand types: string + string in public_html/wp-content/themes/porto/style.php each time we replace the ”+” with ”.” in the style.php file another line is appearing with the same issue.
this issue appeared yesterday and even after we updated to the latest theme version that you uploaded today.
We have the latest WP and the latest PHP 8.0.28
Hello, @iislb,
Our theme is fully compaitable with the PHP version 8, It must be any third party plugin which conflicts with PHP version 8 and conflicting issue with our theme as well, Please deactivate all the plugins except Porto Functionality and WooCommerce and check back again, If that will resolve your issue, it will confirm that the issue is not because of our theme and you have to again activate all the third party plugins one by one to find the culprit.
Regards, P-THEMES.
Unfortunately the same issue.
Also the site is working when moving to the default theme
Hello, @iislb,
Ok, Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
where can I insert google maps key?
Hello @quantim
Thank you for contacting us. You can input google map api key on theme option(Porto>Extra>Google Map API).
Best regards.
I have some pre purchase questions. I am looking for theme for Digital agency. Please read carefully and let me know if you theme can fulfil these requirements. because i had to refund 2 theme till now already. and i do not want my time to be wasted more. 1. I want to create website for digital services where Customer can purchase pre Built packages for digital marketing and web development services and can pay directly on checkouts. 2. I want my customers to Choose customize packages, where they can customize there package according to their needs. 3. I want to setup paypal, 2checkouts and direct bank transfer as a payment gateway. 4. I want my customer To get the Customize Quote (it will be a form where customers can fill with their requirements and we can reply them with the prices) 5. I want invoices options so my customers can pay when we send them invoices directly on website
Also please reply in detail which option is available and which is not will be very thankful
Hello, @taqeebabbas,
First of all, thanks for showing your interest in Porto WordPress
1. We have a couple of pre-built demos on Digital Agency. you can check it here if it meets your requirements:
https://www.portotheme.com/wordpress/porto/digital-agency/
https://www.portotheme.com/wordpress/porto/digital-agency2-dark/
https://www.portotheme.com/wordpress/porto/digital-agency2/
2. Unfortunately, we do not have such a built-in feature for this, so you can try with any third-party plugin which better meets your requirements but at your own risk.
3. Our theme is based on WooCommerce for the store functionality and you can configure and use the WooCommerce default payment methods on your site: https://www.fastcomet.com/tutorials/woocommerce/payment-methods
4. Unfortunately, we do not have such a built-in feature for this, so you can try with any third-party plugin which better meets your requirements but at your own risk.
5. Again it’s not the default WooCommerce functionality but the extension, you can check it here: https://woocommerce.com/products/pdf-invoices/
Regards, P-THEMES.
Hello There,
I have a quick question, Im using Custom Single Product Design on elementor and everything is great! but how can I change the “Add to Cart” animation from the default to the 3 different options you have with the Theme? I dont want to refresh the page.
Thank you
Hello, @Cloudypro,
Unfortunately this is not possible as those 3 different designs are for the Shop/Category pages not for the Single Product page.
You can post your request as a feature at https://www.portotheme.com/forums/topic/feature-request/ .So that our development team will consider adding it in one of the upcoming updates.
Regards, P-THEMES.
Hello, I have been waiting for an answer for my problem in your ticket system for 2 days. Ticket number: #18357, please take care of it quickly. Due to this problem, we cannot open our page.
Hello, @kerberosteknoloji,
We have already solved your issue in that ticket and replied as well, please check back to your support ticket reply or check the SPAM folder of your email.
Regards, P-THEMES.
I USE IN MY WEBSITE THIS PLUGIN SHOW IN HEADER LOOK THIS https://kursikantorbandung.com
Hello, @hans_yi,
Sorry for the inconvenience but I am not able to understand your issue, Could you please explain your issue more clearly, if possible with some screenshots for my better understanding so that I will check and help you out accordingly?
Regards, P-THEMES.
how can i disable the loading-overlay and replace it with one i created, thanks
Hello, @luidemarco62,
You can turn ON/OFF the Loading overlay from Porto >> Theme Options >> General as per your requirements.
And unfortunately, there is no such option to replace that loading overlay with your own created one, so please write it as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our development team will read it and note it down for the future upcoming updates of the theme.
Regards, P-THEMES.
We can not update Porto Functionality plugin: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature. Plugin not activated. A higher version of Porto Functionality is needed for this theme. Please update the plugin. Where can we download a ZIP file to update the plugin? We can not find the plugin in the thme ZIp file.
Hello, @kafesys,
Could you please contact us via our support system with your site WP Admin Login details so that we will check and help you out in solving your issue OR provide you the latest plugin zip file.
Regards, P-THEMES.
How to disable the mini cart popup? I set Sticky Header->Show Mini Cart to NO, but the mini cart still popup.
Hello, @cookchan,
Please go to Porto >> Theme Options >> Header >> WooCommerce and set the “Mini Cart Content Type” as “Off Canvas” and then please go to Porto >> Theme Options >> WooCommerce >> Product Archives and set the “Add to Cart Notification Type” as “Style 1 or Style 2”, save changes and check back to your site after clearing the browser cache.
Regards, P-THEMES.
when set mini cart content type to off canvas, a page will slide out from the right. But i want to jump directly to the shopping cart page (www.xxx.com/cart) after clicking the mini cart button.
Hello, @cookchan,
I see, sorry for the confussion, please go to WooCommerce >> Settings >> Products and check YES: ” Redirect to the cart page after successful addition” option from there, it will help you in solving your issue.
Please refer to this screenshot: https://postimg.cc/R6NcVgCp
Regards, P-THEMES.
Sorry. I mean the mini cart on the header, not the add to cart on product.
Hello, @cookchan,
Unfortunately, this is not possible and requires extra Customization.
Regards, P-THEMES.
