I’ve tried everything. Uncode core is the problem, do you have a link where I can download it manually and install it?

Installing Plugin: Uncode Core Unpacking the package…

Installing the plugin…

Destination folder already exists. /customers/f/6/c/ademann.com/httpd.www/wp-content/plugins/uncode-core/

Hi smriko! This is a generic WordPress error that appears when you have a partially installed version (problems during the installation), and the folder of the plugin is on the server. As per our previous suggestion “try to manually delete Uncode Core from the FTP, and install it again”. It’s important you access your FTP, you delete the Uncode Code plugin from the plugin folder, and you install it again. If you want to upload it, you can find the plugin inside the theme here (for the manual upload via FTP you need to unzip it): https://undsgn.d.pr/i/AabJeO

Hi, this is not the Purchase Code you used to register the problematic installation: https://undsgn.d.pr/i/gtAOmp
Yes we see that you used this legit Purchase Code to register the other installation just a few minutes ago.
Please avoid using not legit downloads…

If it’s a quick question you can ask it here too.

Oy! Very sorry about that – I had someone else set up the website in the first place.

Here’s a loom for the other issue https://www.loom.com/share/5b159aeb025c46c6afe4d822cdf9d8a6

Hi giuliagalassi! You or someone else remains in anyway a Copyright issue.

Most likely you have run out of resources on your server. If you open the Chrome Developers tools you will probably see a server-related error (400 or 500). From here there is not much we can do. You should hear from them about giving you more resources. Otherwise you can just add the IDs of the images manually, ex: https://undsgn.d.pr/v/BWTCSp

Hi matimoon, and thank you for appreciating Uncode!

1. Here you have the option to increase the Gap of Carousel elements, and it’s the same for all Posts module layouts: https://undsgn.d.pr/i/CRy44d
Here you have a dedicated video tutorial: https://www.youtube.com/watch?v=azdWsnhEAmA

2. Set “0” for all options here https://undsgn.d.pr/i/VDI7za
Here you have a video for the Grid System: https://www.youtube.com/watch?v=96W-BWaLSO4

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Thank you so much. I would like to set a custom gap though. What is there available is not enough for what I am trying to do. Is there a way to set a custom gap width?

Hi matimoon! No this is preset based because this allows you to create advanced alignments with the Grid System, and allows you to scale on responsive. In case you can override a value with a very small extra CSS and have your custom gap. In case send your site link to check the setting you are using and create the CSS code, or open a private ticket.

Hi mahershe! We are sorry but this is not something I can tell you because it depends on the functionality you need. Every plugin is different from the other and we can’t be the one to tell you to use one and then find out it’s not what you need. Please tell us what you would like to use so we can check in our Help Center if other users have used it and had problems.

Hello, I would like to use WPLMS plugin, does Uncode support this plugin?

Hi mahershe! I’m sorry but I can’t tell you, if this is the plugin we found on CodeCanyon marketplace, it only has 149 sales and is definitely not among the popular ones. We have never tried it and no users in our Help Center either.

Hi newITera! It is never advertised that Uncode is based on Elementor. No it is absolutely not a standard even if it is widespread (that’s what they make believe, but there are many other Page Builders, already looking only here on ThemeForest). Anyway some users use it but you lose all the cool features you see on our demos. Uncode is based on a tailor version of WPBakery as shown on our former pages: https://undsgn.com/uncode/frontend-editor/
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi mgortz! We are sorry but we don’t understand what you mean. Could you open a ticket so you can show us with some screenshots or maybe with your accesses the installation?
If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi tigist, and thank you for appreciate Uncode!
Unfortunately, I have a hard time telling you without looking at the page in question. Could you open a ticket in our Help Center so we can see the specifics or at least share a link?

Hi jrdjnsn! Please find here all the dedicated info: https://support.undsgn.com/hc/en-us/articles/4403183583505

PS: If you have a recent version of the theme you can also import the pages that use it by the Selective Import.

I followed the article but I still can’t get it to work Please can someone make a demo to show it step by step…

Hi jrdjnsn! I think we can hardly do better than what is shown in the documentation. Just import one of the pages that uses this feature.
There is nothing more to do than apply a background and activate the option: https://undsgn.d.pr/v/HjqKYB
If this is not working for you probably you have something that is creating a JavaScript conflict but it’s not something we can understand or debug from here.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi twixti! Yes it is: https://support.undsgn.com/hc/en-us/articles/213454129

Hi iqmartins! Yes it’s possible, but since the Media Gallery is a module (and not a background) you need to remove the Content Padding from the page: https://undsgn.d.pr/i/GsmUt1
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

That’s perfect! Thank you so much

Thank you for the confirmation!

Hi supermex! “Only a few thousand posts with default headers”? This means you are using all these options a few thousand times, so they need to be saved somewhere in the database. In a scenario like yours it would have been better to create some Content Block matrices with layout variations (if necessary) and use these.

I mean all my posts use the default header that’s inherited from the theme options. So they all have the same header. The post header in the theme options is set to show the featured image as background and the post title on it.

Hi supermex! Yes okay now it makes sense. This is done because if a user wants to go back through this system there is a possibility. Until now this works fine for all users, but if this creates problem for your scenario, you can proceed. The system seems logical and functional. So if you are sure you are not using Page Options you can also delete these values. A backup before doing this is strongly recommended: https://support.undsgn.com/hc/articles/360001216518

Hi cloudtecbern! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (or at least use an account that bought the product)! Thank you!  https://support.undsgn.com/hc

Anyway, from here we don’t have this problem: https://undsgn.d.pr/v/VTRuXK

I can’t find or uncode licence in our account. It’s a 5 year old installation, does the licence not support it anymore?

See my video how the site is loaded: https://e.pcloud.link/publink/show?code=XZrVGhZUO0FD74X9IplvznPCn5eBpg6M0OX

Not sure, what the problem is.

Hi cloudtecbern! The license doesn’t expire. If you need support please use an account with the Purchased badge, your account never bought Uncode.

Hi tfltech! Yes, exactly. Confirmed! Nothing changes from what you would have done the other way. Instead of editing the “uncode/partials/menu.php” file, you need to copy the contents of the “unmenu()” function into function.php. You just have to must rewrite it without the if “(!class_exists(‘unmenu’)) {”: https://undsgn.d.pr/i/4cpr0V

Hi stefanvgijsel! No sorry but we have no other similar reports. I can only think that maybe there are some paths that have not been updated since the development installation. You might try hearing from the developer, surely he can give you more information why this happens and how to fix it. Otherwise open a ticket at our Help Center so the developers can log in and check all the details.

Hi isabelb42! From a single screenshot is not so easy to understand, anyway, it should be the Excerpt of the article: https://support.undsgn.com/hc/en-us/articles/213456049
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi jay_musa01! Support renewal and licensing are in no way related, and we would like to understand where you saw this. Can you at least show us a screenshot?
Either way if there is a licensing issue you should have a specific message. What is the exact error?
Anyway, please send a private message using the form you find on this page, and include your Purchase Code so we can check the problem: https://themeforest.net/user/undsgn

Hi supermex! Sure you can do it by following the article you linked, or look for a plugin similar to this one (we have never used it so I don’t know if, and how it works): https://wordpress.org/plugins/preload-featured-images/

From what I remember the problem was not that but the scripts.

would this code snippet from the linked site work to automatically preload encode header images? /* * Preload attachment image, defaults to post thumbnail */ function preload_post_thumbnail() { global $post; /* Prevent preloading for specific content types or post types / if ( ! is_singular() ) { return; } /* Adjust image size based on post type or other factor. / $image_size = ‘full’; } add_action( ‘wp_head’, ‘preload_post_thumbnail’ );

if ( is_singular( 'product' ) ) {
    $image_size = 'woocommerce_single';

} else if ( is_singular( 'post' ) ) {
    $image_size = 'large';

}
$image_size = apply_filters( 'preload_post_thumbnail_image_size', $image_size, $post );
/* Get post thumbnail if an attachment ID isn't specified. /
$thumbnail_id = apply_filters( 'preload_post_thumbnail_id', get_post_thumbnail_id( $post->ID ), $post );

/* Get the image /
$image = wp_get_attachment_image_src( $thumbnail_id, $image_size );
$src = '';
$additional_attr_array = array();
$additional_attr = '';

if ( $image ) {
    list( $src, $width, $height ) = $image;

/*
 * The following code which generates the srcset is plucked straight
 * out of wp_get_attachment_image() for consistency as it's important
 * that the output matches otherwise the preloading could become ineffective.
 /
$image_meta = wp_get_attachment_metadata( $thumbnail_id );

if ( is_array( $image_meta ) ) {
    $size_array = array( absint( $width ), absint( $height ) );
    $srcset     = wp_calculate_image_srcset( $size_array, $src, $image_meta, $thumbnail_id );
    $sizes      = wp_calculate_image_sizes( $size_array, $src, $image_meta, $thumbnail_id );
}

if ( $srcset && ( $sizes || ! empty( $attr['sizes'] ) ) ) {
    $additional_attr_array['imagesrcset'] = $srcset;
}

if ( empty( $attr['sizes'] ) ) {
    $additional_attr_array['imagesizes'] = $sizes;
}

foreach ( $additional_attr_array as $name => $value ) {
    $additional_attr .= "$name=" . '"' . $value . '" ';
}

} else {
    /* Early exit if no image is found. /
    return;
}

/* Output the link HTML tag */
printf( '<link rel="preload" as="image" href="%s" %s/>', esc_url( $src ), $additional_attr );

This is an example, as reasoning the code is correct but it must be declined correctly for the theme and scenario in use.

Hi dominikhintringer! We replies all email we receive, but please note that we are European based, so our offices are open during these hours.

Hi yogananda! Please try this option: https://undsgn.d.pr/i/5GNYTD
Anyway if your Menu is Light Skin when you open it it will be Light Skin, in case you have to set Dark Skin as the main Skin of your menu if you want it always dark as I see from your preview: https://undsgn.d.pr/i/sjakxr

Hi,

I was looking and looking and had given up on being able to do it with the Theme Options and started dabbling in code solutions…
The button does exactly what I wanted and solved everything !

Thanks for your quick response and assistance !
Best wishes,

Hi yogananda, and thank you for the confirmation!

Hi cotonas! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc