8598 comments found.
Hi there, I’m getting a misalignment on my live site of headings on the homepage – www.danielshearing.com it is like a parallax is not formatting correctly … strangly when in front-end editor everything aligns perfectly. Any clue as to what’s going on? many thanks, Dan
Hi shearing and sorry for the delay during the weekend! What is the problem here? We really don’t understand the possible issue: https://undsgn.d.pr/v/gqICxj
Hi! Would you please tell me if i can have a call to action menu only with icons, using the overlay menu? I’m trying to have the social media icons right beside the hamburger menu..
In wordpress menu options, when i take the navigation label off the menu item, leaving only the URL and icon, the item is not recognized anymore
Thanx!
Hi iqmartins! Can you please open a ticket so we can check the scenario? Since you also have support it seems more complicated to write here without access the installation and understand the details. Probably a WordPress menu expect you have something inside the field, as normal for any links. Anyway, please open a ticket and notify us about the ticket ID here if you prefer.
Hi! I’ll do that, thank you!
Hi iqmartins, and thank you for the confirmation!
Best Regards Lennart
Hi leppe! Not sure without checking the setup, but you just need to remove the transparency. Try to set 100% for these options: https://undsgn.d.pr/i/YjH0Cj
Hi! Thanks for quick response!! I’ll buy a new copy of your theme:-)
Hi leppe, and thank you for the appreciation! 
My portfolio, images have disappeared suddenly! Not sure what happened. All plugins are updated. Could it be because of the update? Pls help! TIA
Hi mmkdesigns! We are sorry for this issue, but we don’t have any other users reporting the same problem, so probably it’s not theme related… can you please at least share the UEL of your website so to understand, if it’s possible from here, the possible problem?
Hi mmkdesigns! Yes we confirm that images are not visible but it’s impossible to understand from here if you have an odd issue no other users are reporting. Can you please try to change the image system and activate the Dynamic Srcset? https://support.undsgn.com/hc/en-us/articles/4403183673873
If this doesn’t help developers need to access your website and FTP to debug what generate this issue. Let us know!
That fixed the images and portfolio. But my backend editor option is gone now. I can just see the frontend editor and classic mode. But I really prefer using the backend editor which I am used to for several years. Could you pls help rectify this? TIA
Hi mmkdesigns! I think difficult that these things are related. Anyway, the only time someone had disappeared unil Bakend Editor was related to user permissions. Try creating a high admin user and make sure you enable the right settings in the Role Manager: https://support.undsgn.com/hc/en-us/articles/214000625#&gid=1&pid=3
If that doesn’t help you need the developers to look at this installation because I don’t have any other suggestions here.
hello, how do i reduce the spaces here ? https://prnt.sc/prCMDUqukw68
Hi kingsleymensah! You can use this option: https://undsgn.d.pr/i/brQg1I
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
how do i put a button on the menu bar. i want to put it at the far right
Hi kingsleymensah! Please find here the info for the “Call to Action”: https://support.undsgn.com/hc/en-us/articles/213457169
Kindly note again that if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello. We’re getting a fatal error when using the Uncode theme with the latest version of the WP Offload Media plugin. I found a support topic in the plugin forum that mentions the same error, where the plugin author replies:
“Looks like the Uncode theme has some compatibility code for WP Offload Media that reaches inside the plugin and tries to use an old function that no longer exists. Please ask the Uncode theme authors to use the global as3cf_get_attachment_url() function instead.”
Here is the actual error message:
PHP Fatal error: Uncaught Error: Call to undefined method Amazon_S3_And_CloudFront::get_attachment_url() in /nas/content/live/ourwebsite/wp-content/themes/uncode/core/inc/helpers.php:401#012
And this is the related plugin support forum topic: https://wordpress.org/support/topic/images-issue-with-uncode-theme/.
Is this something that will be fixed in an upcoming theme update? And is there anything we can do to fix the issue in the meantime?
Thank you!
Hello marketeeringgroup,
yes, thank you for the question: the fix will be included in the next update, as you said.
Anyway, if you need support in the meantime, please visit our help centre, we have a fully dedicated support team there, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello. How do you switch the menu to transparent. I can’t seem to find it.
Hello, it depends on your settings, your page etc. Here you can find a video tutorial with more info https://www.youtube.com/watch?v=gnDiqEhR4Dg
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Theme has so many issues lately since update.. Issue 1. Wireframes don’t work anymore just spins. 2. Theme code not caching properly.. When you display preview you get mixed results every time. I thought this was a server issue so I deployed on a different one, same issues. As soon as you go from 2.4 to 2.7 on WP 6.2 this theme becomes unusable.
Hello Mikeboy,
the theme has been tested with WP 6.2 and works perfectly from what you can see, even as far as WireFrame is concerned https://undsgn.d.pr/v/SqIdFH So far, your report is the only one: have you updated Uncode and the plugins to the latest version https://support.undsgn.com/hc/en-us/articles/213454129-Change-Log + https://support.undsgn.com/hc/en-us/articles/214001205-Theme-Update ? Have you checked that the problem is not due to a third-party plugin that is in conflict with WP 6.2?
If you need further support, let me remind you it is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Sorry, here is the right link to the video preview: https://undsgn.d.pr/v/SqIdFH
Okay so the only thing that worked for me was resetting the whole theme which absolutely sucks because I had pre built content like font sizes colors etc..
Hello again,
sorry, I’m not sure I understand your point: why did you reset the theme and what do you mean exactly? Did you reset the database somehow? I recommended a different approach actually, and in particular I invited you to contact the helpdesk and allow us to check from the backend as well, so we could see if the problem was easily identifiable.
Hi there,
Just two pre-sale questions… I really like the clean appearance of your theme. But since I didn’t see an appropriate example, I would like to know:
- if it’s possible to set (self-hosted) videos (or a separate shorter version as an excerpt of the video) to already playing (and looping) status in a media gallery without any visible controls and which links to a project page? In other words: A video loop among other media types like still images. Exactly like in this theme for example: https://themeforest.unitedthemes.com/wpversions/brooklyn/demo46/
- if it’s possible to set (self-hosted) videos to already playing (and looping) status on a normal page without any visible controls OR set controls to fade in on mouse-over OR alter the design of the controls? Like in this example: https://themeforest.unitedthemes.com/wpversions/brooklyn/demo53/portfolio-item/case-study/Thanks in advance!
Hello and thank you for your interest!
Please allow me to say that you have indeed hit the nail on the head because the next update of Uncode is about exactly this kind of feature. Here is a sneak peek:
https://undsgn.d.pr/v/cx4jIo
So the answer to both questions is yes, but only from the next major update, we are still in beta at the moment.
Best
In a product page I have a custom post type dynamically displaying the upsells but the upsells still show up at the bottom of the product page, how do you remove them?
Hello binarybiscuit,
could you perhaps share the page URL? Upsell products are added by WooCommerce by default, so if you want to hide them you will need to use a custom layout created with the Uncode WooCommerce Product Builder https://support.undsgn.com/hc/en-us/articles/360011205078-The-WooCommerce-Product-Builder or remove the WooCommerce function from its hook:
remove_action( 'woocommerce_after_single_product_summary', 'woocommerce_upsell_display', 15 );
If you need further support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello. I am running into problems. I added a google font into Font Stack and then added it in the theme options. But when I go to change the heading font, it doesn’t change. In fact it doesn’t change to any font. Can you help with this?
Hi TheFuturistIO! Yes, we can help but it’s really not possible to understand the problem here in words. If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello, I was wondering if I could use the same license Key for a local enviroment in order to test the template or I could do my webpage in a local enviroment and later export it to the host
Thank you for reading and for your time!
Hi PeltRelt! If you install it locally it is not a problem, this is not counted as an active domain!
Okey, thank you a lot for the clarification, have a good afternoon!
You welcome! Thank you for your interest! 
The theme returns its settings, when changing the thickness of the menu after saving everything changes, but it still stays at 600 as the thickness after refresh, when you edit everything goes back to the old.
Hi Dinchev! We are sorry but if you have an odd issue no other users is reporting developers need to check your installation, and it’s not possible to debug in words… If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi! I need to include survey forms with multiple pages and multiple choices in a site i’m building with uncode. Could you please tell me if there is a plugin of this kind which is suitable for the theme?
Thanx!
Hi iqmartins! I’m sorry but pernsonally I’ve never happened to use them and no other requests have come in. I think in principle all of these plugins can work without problems since they instantiate via shortcode. Try looking to see if Gravity does what you need or is there a need for something more specific to your case.
Ok, i’ll look into it! Thank you!
Hi iqmartins! Thanks for the confirmation! Let us know if you find any so maybe we can try it and know for the future!
Please see this screenshot: https://cloud.metalpotato.com/tW7sMQ97
Is there a way to hide all media controls on an Uncode embedded video? The video is uploaded directly to the media gallery.
Hi MetalPotatoUK! This feature is just ready to be part of the next update, but right now we cannot suggest a simple modification for the actual version of Uncode. Can you please share the URL of this page, so I can check if there is an easy CSS for your scenario?
Thank you, as always, for your willingness to help with things like this. You can see it at https://potato.spudworks.net
Do you have an estimate of when the next Uncode is due to be released?
Hi MetalPotatoUK! Actually the only method is to reactivate MediaElements in the Theem Options > Performance, when done please notify, it should be simpler to hide the controls with CSS (without MediaElement there is not a quick trick).
I have activated this as you requested
This should work:
.mejs-container.wp-video-shortcode .mejs-controls {
display: none;
}
PERFECT! Thank you SO MUCH for your help!
Thank you for the confirmation!
Hi, I can’t set a footer block, got this issue https://imgur.com/a/918uuKJ
Hi supermex! Deactivate all extra plugins. Actually, it is not possible to suggest something better from a screenshot if other users do not have such a problem. I don’t remember other users in the past with this problem either, so if you are missing the button it is probably due to a JavaScript error
I am getting the below error message after successful checkout. I have disabled all of the plugins, but I am still getting this error message. When I disable Theme default wishlist, i am not getting the error message. Can you please solve this asap
Fatal error: Cannot declare class Back_In_Stock_Email, because the name is already in use in /home/customer/www/ellunaorganicbeauty.com/public_html/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/wishlist/emails/class-back-in-stock-email.php on line 0
Hi fazi1235! There should be something strange here, since as you can see the error points to a file that is inside the another theme folder, probably you wrote on the wrong support: https://undsgn.d.pr/i/TqQxh4
Hello i want to buy this theme but i have few questions
1. can i achieve 3 step header like this https://prnt.sc/9Khyj9QxWMBL
2. can i get a sales booster like this https://prnt.sc/W9c5mrZzY7Md
3. product variations and size guide in this position https://prnt.sc/0lcjZdWZHHJe
4. does this have option to add cross selling and recently viewed items on product page ?
does this also have mega menu?
Hi kingsleymensah, and thank you for your interest!
1. Yes, it’s a mix of this: https://undsgn.com/uncode/homepages/shop-boutique/ + https://undsgn.com/uncode/homepages/shop-ajax/
2. No, this is not an option.
3. If it’s a normal link, you can add where you want with the Product Builder: https://support.undsgn.com/hc/en-us/articles/360011205078
4. Yes, sure.
5. We have the Mega Manue you see on the main demo.
PS: Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello! I have a question. My customer asks me to update Uncode WordPress Theme. But I can`t contact a previous developer in order to get a theme license key (yes, my customer loses a license key). So, the question is – if we will buy this theme one more time, can I update the old theme (purchased some time ago) with a new license key I am going to buy?
Hi slikNET! Yes, you can insert a new license also in an already created website. If this is a very old version of Uncode, please note that probably you will need to update with an alternative method (all methods are described here): https://support.undsgn.com/hc/en-us/articles/214001205
Hello Is possible to have a lightbox with inside a content block slider ? I prepare some slide using content blocks and then open it in lightbox from a button. Thank you
Hi alex4dorothy! No sorry, the lightbox plugin is not designed to supports HTML fragments (moreover, the Content Slider also has important JavaScript actions). We are sorry but this is not something we can create a quick code… we are flexible but in the limits of what we show on our demos.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
