39364 comments found.
Hello, Hope you are fine. There is a color issue of the fields while doing the checkout process. Screenshot link is given below. How can I change the text field Color, its almost invisible. Please let me know the steps in admin panel to change it. Thanks!
https://paste.pics/49107a57c8c0757e65e7561d82365bc7Hello @efaizi195
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
I purchased a brand new license and tried to register it on the backend of my website.
When I did that, it said the purchase code was already registered through another website.
When I went to register this purchase code, it showed that it was in fact registered to the intended site. https://static.md/8331ece216112f07aaf36c26819b6fa9.png
So why does the screenshot say it is registered but on the backend of that website, it says it is registered with another website.
This is a brand new code that I have not used on any other website.
Hi there
You can log into your support account, navigate to the “Purchase Code” tab and manage the sub-domains/domains there. If you have not already done so, please register a support account as explained here > https://theme-fusion.com/documentation/avada/support/how-to-register-for-avada-support/
Please make sure you have registered the purchase code within your support Dashboard as explained here > https://theme-fusion.com/documentation/avada/support/register-for-support/#registerenvatocode
Also, see our registration Q and A help file for more detailed information > https://theme-fusion.com/documentation/avada/support/avada-registration-and-licensing-faq/
Thank you, MB
That did not answer my question. I did register the purchase code – that is how I knew it was saying it was registered to the correct website. But it is still showing it is not registered on the actually backend of the website.
Hi,
I do see you have active support. As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we’ll sort this out for you ASAP.
Click Here To Get Avada Support
Thank you. – Abbas
I added my email in Avada forms notification settings but when i tested the form I’m not receiving any email notifications.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
We do see you have valid support. Can you please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hello,
It’s probably just a setting issue for posts, but when I try to click on individual posts, they won’t open on to their responding pages.
https://www.thefishguyztv.com/category/recipes/Where should I start?
Thank you!
Hi
We would request you to please reach out to our support team as they would be able to assist you better with it. Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Excellent wordpress theme, I would add in the carousels to be able to control the speed.
Hello @rodrixt
We are glad to hear that you like Avada, regarding the carousel you should be able to change the speed from Avada > Global Options > Builder Elements > Carousel > Carousel Speed
If you need further assistance with this, please open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
OMG thanks!!
We’re glad to assist. 
Can i use this website builder for multiple domains?
Hello @Asmitha_kumar
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
hello my server was hacked and i have 2 LICENSE how to use them again !!!
Hello @saddem1990
I have responded you earlier regarding this, if you still have any queries on licenses please send us an email here => https://bit.ly/2J9DGTm
Thanks
-Ammar
hello i lost control to my server and i have 2 licence and i cant used again . : The purchase code is already being used on another domain.
Hello @saddem1990
With our registration system your domain is actually bound to the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the same domain, or you want to check different prebuilt websites after resetting Avada installation, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://bit.ly/3W9xxbO also click on “Unregister” button on your Avada dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3HJ0qr2
Thanks
-Ammar
I can’t believe they sold out to Siteground, I just had a bad experience with this service like most new customers. I congratulate you for the template but you have not chosen a good partner for this, it makes me sad and makes me doubt a little bit.
Hi,
We have a lot of customers on Siteground and haven’t received any such complaints with that host. This might be specific to your setup/installation. If you still have issues using Avada with SiteGround – as this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will resolve any issues you’re seeing with this.
Click Here To Get Avada Support
Thank you. – Abbas
The anchor placed in the containers does not consider the height of the custom header and forces me to use the anchor element with a CSS Class that makes it rise… How can I avoid using the anchor element and only put the anchor name in the container?
Sorry, I meant to say: “CSS Class that forces it down”.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I have expired the support period and the renewal costs VERY EXPENSIVE.. sorry, thank you.
Hi,
The container also a separate menu anchor field which you can use instead of inserting the anchor element.
For hands on support, you do need to send a ticket though I’m afraid – as this area is meant for presale queries / generalities.
Thank you. – Abbas
Hi, I have been asked to make some changes to a website made with the Avada child theme, but the “Appearance > Themes > Avada child and Avada” section doesn’t show the update button. And if I want to install the new Avada theme over the old one, the operation is not successful because the Avada folder already exists. What can I do? Thank you! Valeria
Hi
I do see you have valid support. Our support team can provide better insight on this. As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hello,
I need to develop a WooCommerce store. I’m interested in using the “Classic Shop” design and “landing products” for some featured products.
The pre-sale question is: Is it possible to use these two templates on the same website?
Hi,
You can import regular pages of different prebuilt sites but the styling would be different as each prebuilt has its own styling defined via its Avada options. Please do refer the link here
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
what is the logo size of avada classis theme
Hello @irohithg
The size is 280×66 for the Classic Avada Prebuilt website, if you need any further assistance with this please open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Will it include the mentioned paid plugins with the installation zip?
Hello @cryptoAssetRating
Yes, the zip files of the bundled plugin(s) are included in the complete download and can also be downloaded from our company site once you have a valid license.
Thanks
-Ammar
When using the attach options in the Form section, would this make the website or server vulnerable to being hacked or with a malware virus?
Hello Mel67
Any site can get infected with malware if proper preparation is not done to safeguard so, you can read our article regarding this here => https://bit.ly/43IgXnS
Also, you can always disable certain files from being uploaded to your WordPress, if you need further assistance with this, please open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
My wordpress instance is crashed and I want to use my purchased license on a complete new instance. Could you please un-register my license from old domain. Domain is 44.210.255.192
Hi,
For this, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account area to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
In Avada Spa demo, there’s text under the menu items (menu descriptions) but I do not see how to edit them to change the text. I found in a previous comment but your link to the screenshot showing the answer no longer works. I just need to edit the text under the main spa menu items from the demo.
Hi,
You can edit the description/label for that when editing your menu – like so:
https://share.getcloudapp.com/04u2bWnX
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, I discovered a problem on the theme classic shop page. If there is only one photo on the single product page, it looks very nice and organized.
Example: https://prnt.sc/cxQu3PI8llnB
If we upload more than one photo, the photos stay left aligned.
Example: https://prnt.sc/MYjS67QgJX6h
I tried a lot but I couldn’t solve the problem, can you please tell me how to fix it. I can’t send a ticket, please write here..
Hello @Aj
This could be a setup specific issue as there is no issue assigning multiple product images to the product, in order to further assist you with this issue we will be needing your complete site details, As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hello,i noticed that in your country-butcher demo the social media row isn’t visible. I can confirm that the same thing happens when importing the specific prebuilt website . The only thing showing is “FOLLOW US:” . I’ve tried adding url for every social ,but nothing works.
Hello @inifn1ty
I have checked the prebuilt website and I can see the social icons just fine and good there without any issues, please make sure that you do not have any browser extension such as AD Blocker that might be blocking those icons.
If you need further assistance with this, please open a support ticket and our team will assist you further.
Click Here to Get Avada Support
Thanks
-Ammar
Yes you were right, it is an ad block issue. Is there a workaround for web browsers with ad block?
Hello @inifin1ty
This is a browser extension specific issue so I am not entirely sure about that I am afraid.
Thanks
-Ammar
I’m facing issue with contact form 7 with avada theme. On form load I see a box beneath form. See screenshot: https://prnt.sc/_w-E-uWxjR8_ And during submission I do not see wordpress loader. But these two issues are not showing in my localhost. Any hints how can I fix it in live? Thanks!
Hello @ashique12009
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
