39364 comments found.
hi – site showing up differently in regular v mobile, ls help… https://daytradinglasvegas.com/ check in chrome android samsung cell vs samsung regular monitor..thanks!
Hello @graphic4444
It could be a cache issue in specific so please make sure that you have cleared your caches, also if you need further assistance with this query, you need to open a support ticket with our team and we will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
thx,,, fix for pc = turn maintennce mode off, but mobile still wrong
Hello @graphic4444
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I registered license with my staging website (http://bluewhalestaging.com/). I can’t deregister the staging website because I reinstall the new wordpress. I want to link the license to my original domain (https://www.bluewhaleconstruction.com.au/). please help.
Hello @hyuky8
You can always reset your license from your own support account even if the website is no longer active, please read more about how to handle the license in our FAQ section here => https://avada.com/documentation/avada-registration-and-licensing-faq/
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
hi can i install avada on local for development and then deploy it to live server ? the license will be okay if i do that ?
Hello @AndrePelealu
Yes, you can certainly do that and your license will be valid, you can read more about it here => https://theme-fusion.com/documentation/avada/support/avada-registration-and-licensing-faq/
Thanks
-Ammar
Hello,
I have the following problem regarding your theme’s compatibility with European Union guidelines for Web Accessibility. More specifically, I need to have all the style tags moved at the header and not inside divs on the body HTML tag.
Please advise with urgency.
Kind Regards, Vicky
Hello @Vicky
Avada is WCAG 2.1 compliant and you can read more about it here => https://avada.com/documentation/accessibility/, please make sure that you are on the latest version of Avada that is 7.10.1 for any queries related to your specific site setup, we suggest you to please open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Horrible experience today I purchased and got errors for registration and activation plugins, and now I’m not able to install plugins.
Download failed. cURL error 28: Failed to connect to updates.theme-fusion.com port 443 after 8802 ms: Couldn’t connect to server
Fusion Core installation failed. The update procedure could not delete the plugin due to a permissions issue on your server. Please ask your hosting provider to check the permissions level or manually remove the plugin via FTP or WordPress before attempting to reinstall it.
O:8:WP_Error error 28: Failed to connect to updates.theme-fusion.com port 443 after 4425 ms: Couldn’t connect to server”;}}s:10:”error_data”;a:0:{}s:18:”*additional_data”;a:0:{}}
Hi there
The issue is not Avada related; it is server related. If you reread the error message, you will see that it clearly states:
“The update procedure could not delete the plugin due to a permissions issue on your server. Please ask your hosting provider to check the permissions level or manually remove the plugin via FTP or WordPress before attempting to reinstall it.”
Please note that the comments section is not meant for support; you have active support. Please click on the link below to submit a support ticket, and a member of our team will gladly assist you.
Click Here To Get Avada Support
Thank you, MB
Current Avada Fusion Builder is crashing every website. I remove Fusion Builder and WP Admin is accessible. I install the latest Avada… and the sites stop working. All my sites crashed today due to Avada’s Fusion Builder.
Looks like it is Avada Core. If I disable Avada Core, then fresh all the pages, the sites work.
Please check if there are issues with WP 6.2. Maybe there is a conflict.
Hi there
We can confirm that there are no issues with the latest version of Avada and WordPress.
The official support channel link is below:
Click Here To Get Avada Support
If you cannot submit a support ticket for some reason, you can contact us directly via this contact form https://bit.ly/2NJoU51 – We will gladly assist you.
Thank you, MB
Thank you. The issue started when the sites upgraded to WP 6.2. I had to downgrade back to WP 6.1.1., which brought all the sites back online. This happened on six sites all at once. I am exploring a conflict that could be a plugin-related issue or WP 6.2 itself. If I solve it, I will post it here.
Hi there
To reiterate: We can confirm that there are no issues with the latest version of Avada and WordPress.
If you cannot submit a support ticket for some reason, you can contact us directly via this contact form https://bit.ly/2NJoU51 – We will gladly assist you.
Thank you, MB
Hello, since last update website got affected by malware 2 times . Were able to clean it up and then it comes back again. Am i not the only user having security issue with Avada. Please advise. Only contact form 7 plugin
Hi,
We take security very seriously at Avada and have zero reports of such an issue from Avada side. There are frequent exploits for popular 3rd party plugins and for that we recommend keeping all 3rd party plugins up to date to avoid issues.
If its a repeating issue for you, the problem lies somewhere else on your installation most likely. We’d recommend checking with the server admin / hosting company to ensure your database/FTP logins are not compromised and also scanning your WordPress / plugin files to ensure no compromised files are present there.
Thank you. – Abbas
Hi! I have avada 7.3.1? Can I update it to current version somehow?
Hi,
Yes, please make a full site backup and follow these instructions:
Important Update Info -> http://bit.ly/1FAmQpu How to Update -> http://bit.ly/1H8JGzo Avada Patcher -> http://bit.ly/1QSd8Ol
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Is there any plan to add other prebuild websites? Or is there any website/directoy where we can find other prebuilt websites to be imported?
Hi,
We’re always adding new prebuilt websites regularly and have ~90 prebuilts available already.
You can go to our main prebuilt site and click on the ‘prebuilts’ button on the right . It’ll show you all our prebuilt sites. You can also view them based on their category / type e.g. ‘corporate’ will show the business related prebuilt site → https://avada.com/prebuilt-websites/
Thank you. – Abbas
Are Image Used In Demo Import Are Royalty Free? Can I use them On My Website?
Hi,
The licensing for Avada does NOT include the images or videos used in the Prebuilt Websites or the Avada Studio content blocks. With Avada Studio, we have sourced the images used from free sources, but it is still the user’s responsibility to ensure that all images are being used according to their copyright status.
For more info please see:
Thank you. – Abbas
Hi, after the latest update of the avada builder plugin the same works only in live mode. In backend mode the “edit” button no longer opens any editing window.
Hello @interpop
There is no issue with both live as well as backend builder in this case, please make sure that your update was performed properly and no files are missing, also disable your 3rd party plugin(s) and check again once, if the issue persists please open a support ticket and our team will assist you with this further.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I have a little question: If I deinstall the theme, the website could broke?
Hi
If you create content using the Avada builder then without the theme, the content will show as shortcode. Also Avada styling options will no longer be in effect so it will appear differently
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I am unable to change a background photo or container photo. If I click on a containers background tab or design tab, nothing happens. What could this be caused by??
Hello @mtnjason19
This is not a known issue, could be a conflict with some of your 3rd party plugin(s) so please try disabling those one by one and also please make sure that you are on latest version of Avada, if however the issue persists, please open a support ticket further and our team will check this for you.
Click Here to Get Avada Support
Thanks
-Ammar
I checked with tech support at my hosting company, they think its the builder plugin. I upated my version and its totally messed everything up. My support ran out, so now I have buy more in order to resolve this? I am a bit frustrated.
Hello There
You can reach us via our contact page and explain the issue to our team, https://theme-fusion.com/contact-us/
We look forward to helping you!
Thank you, Shaminder
Will do, thank you.
You are most welcome 
Hi Avada team, will you be updating the LayerSlider version to 7.7.1 in the theme updates soon? The LayerSlider online documentation states: Updating the bundled version in themes If you’ve received LayerSlider as a bundled item in your theme, new releases will be provided by the theme author through theme updates. If you want to receive new releases as quickly as possible, please consider purchasing a LayerSlider license. Thanks Steve
Hi
We would be releasing an update for this shortly.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi there, does your theme works with membership plugins and wich one do you prefer?
Hi there,
We haven’t officially tested such a plugin with Avada but generally any good/properly coded plugin will work.
You can try a few popular ones and see if any of of those works best for you.
https://wordpress.org/plugins/wp-members/
https://wordpress.org/plugins/simple-membership/
You can consult the plugin’s documentation for setup / usage info as its a 3rd party plugin.
Thank you. – Abbas
Can I use this theme in my shopify website?
Hello @CG_Shiraz
Avada is a WordPress based website builder so you can not use it with any other platform, you will need a WordPress hosted site to run this.
Thanks
-Ammar
Hello, our website got affected by malware. Were able to clean it up and then it comes back again. Am i the only user having security issue with Avada ? Please advise.
Hi
We take security of our users quite seriously. We can assure you that Avada has no malware. Do ensure all plugins/WP core is updated to the latest version and kindly check with the host if you are having recurring issues
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I know that my support has expired, but your store page isn’t responsive and appears to cut out on other devises, like phones and tablets. This is only on the store page. We haven’t done anything different, and are just now noticing it.
Hello @lamorris01
Avada is completely responsive and there is no issue with the page being unresponsive on any device, please make sure that you are using an updated version of Avada that is 7.10.1 at this moment and also make sure that none of your custom CSS, 3rd party plugin or caching is causing this issue.
Thanks
-Ammar
Hello, everything is updated. Our support subscription just ended. We checked out theme, and nothing is in need of updating, and we don’t know coding so haven’t messed with any CSS or 3rd party. We’ve literally only launched the site for maybe like 3 months now.
Hi
You can reach us via our contact page and explain the issue to our team, https://theme-fusion.com/contact-us/
We look forward to helping you!
Thank you, Shaminder
Quite annoying that my tab section is displayed properly on the mobile version for years due to an extra css line. Then all of a sudden after some updates it all stopped working. In fact, you are simply forced to pay for support again. It would be nice if you could tell me how to get the tab section back to the top of the page on the mobile version. So not that the first tab is open and the rest ends up completely out of sight at the bottom due to the content of the first tab. I have now used this css because otherwise it was not visible at all, but how do I get it up? Actually, I just think that a theme like Avada should prevent these kinds of struggles right away. url: https://bosinfra.com/vacatures/ .nav { display: block !important; } .fusion-mobile-tab-nav { display: none !important; } .fusion-tabs.clean .nav-tabs{ text-align: center; } }
@media only screen and (max-width: 800px) {Hi,
As you can imagine, no software can stay static forever as new features/improvements require changes to the codebase eventually. So any customizations or CSS in this case would require some adjustments in the future at some point.
As the this area is meant for presale queries/generalities, for your issue you can reach us directly via the form on the following page (no support renewal needed) and explain your issue and we’ll take care of this for you:
http://bit.ly/2NJoU51Thank you. – Abbas
Is your template compatible with the “Back In Stock Notifier for WooCommerce” plugin? This is a plugin that allows you to notify the customer if there is stock. I want to use it with the template. In your template there are specified sizes that are missing and then it would be possible to use “Back In Stock Notifier for WooCommerce” plugin.
Hi,
We haven’t officially tested that plugin with Avada – however most properly coded WP plugins should work without issues with Avada.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team about this on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
