13768 comments found.
Hi – a new client is running a very old version of Enfold – 4.5.3 – and I see that it’s using the old way of using an Envato private token – will that still work?
Also what’s the likelihood of the site breaking after such an update?
Many Thanks
Hi,
I’m afraid it wouldn’t work. Please try using the Envato Market plugin (https://www.envato.com/lp/market-plugin/) and check if you’ll receive the update.
We are making sure updates are backward compatible but to be on the safe side, please create a staging copy of your site and update the theme there.
Regards, Yigit
Thanks for the quick response Yigit – much appreciated
getting error when import demo
Download of files for demo Default Demo didn’t work! You might want to try reloading the page and then try again.
what is the solution
need solution urgently
regards harsh
Hi Harsh,
Please try importing demos manually (https://kriesi.at/documentation/enfold/import-demos/#how-to-manually-import-a-theme-demo). If that doesn’t work, please start a thread on our support forum at https://kriesi.at/support/forum/enfold#new-post and attach temporary WP admin and FTP logins in private content field so we can look into it.
Regards, Yigit
Hello Yigit
thanks for quick response
i have already started thread there
the link you have given mentions https://github.com/KriesiMedia/enfold-library/tree/master/demos and downloads are 2 years old
are you sure i have download this
regards harsh
Thanks Yigit
it is resolved now
Hi,
Thanks for the update, Harsh.
Let us know if you have any other questions or issues 
Regards, Yigit
Hi,
Are you entering your purchase code in Enfold theme options > Theme Update? If you are, you should insert a Personal Token instead. Please refer to this post https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token, generate a Personal Token and insert it in Enfold theme options > Theme Update instead.
Please try importing the demo manually (https://kriesi.at/documentation/enfold/import-demos/#how-to-manually-import-a-theme-demo) and if that doesn’t work, start a thread on our support forum at https://kriesi.at/support/forum/enfold#new-post so we can look into it.
Regards, Yigit
I will send a private message because the import demo is not working.
Hi, I have an issue with mobile loading of www.dolcemedicina.it. Everything is fine on laptop browser, but on Chrome and Firefox for Android, the website is not loading at all… Please, don’t make me renew the support for this, thanks.
I don’t know how, but the problem is just related to my WiFi… On 5G is perfect. I checked on Mac Terminal, but I did not find any issue. I asked to my provider. Cheers from Italy
Hi,
Glad you figured it out. Your website loads fine on my end as well. Please see the screenshot at https://i.imgur.com/qr43KGB.png.
You may want to adjust the font sizes for the mobile portrait. To do that you can select your slide, go to Styling > Font Sizes and select the mobile portrait icon (https://i.imgur.com/iGr2RsX.png).
Regards, Yigit
Hello,
Portfolio-Elements as Ajax: ~5 to 10 seconds to open.
Everything else: fast
No Plugins involved.
How to fix that?
Otto
Hi,
Did you optimize the images you use in your portfolio items? If not, please do so. Also, how many portfolio items are you displaying in your element? Does it make a difference if you choose to display fewer?
Regards, Yigit
Hi
yes, images are optimized and lightweight. (it was much faster once and we did not change anything since then on images or portfolios content – so this cant be the reason)
It does not depend on the number of images used in a specific portfolio-element.
It does not depend on the number of portfolio-elements on the page. (Some pages contain 6 portfolioelements, some other pages only one or two).
But the speed is always the same – at least it does not make any recognizable difference
kind regards
Another issue.
<select class=”” id=”aviaTBcontents” name=”aviaTBcontents” data-initial=”title”> <option value=”excerpt”>Titel und Textausschnitt</option> <option selected=”selected” value=”title”>Nur Titel</option> <option value=”only_excerpt”>Nur Textausschnitt</option> <option value=”no”>Nur Titel ohne Textausschnitt</option></select>
Whats the difference between “Nur Titel” and “Nur Titel ohne Textausschnitt”?
This makes no sense at all.
More mess:
<select class=”” id=”aviaTBcolumns” name=”aviaTBcolumns” data-initial=”1”> <option selected=”selected” value=”1”>6 Spalten</option><option value=”2”>2 columns</option><option value=”3”>3 columns</option><option value=”4”>4 columns</option><option value=”5”>5 columns</option><option value=”6”>6 columns</option></select>
And a question:
I use a Tab-Section with several tabs. Every tab has a picture. The picture has been added as “no picture style”. I have hundred pages like that. Now i want to change ALL these to “picture style circle”.How can i change that in bulk? (CSS? Database operation? Any other way?)
Dear Support, I have two hints for you. In schema.org-test, it’s not good what i see.
If I activate and deactivate your Schema-Support, there are two bugs.
For the blog right sidebar, I got this message.
WPSideBar @type WPSideBar warning blogPost The blogPost property is not recognized by the schema (e.g. schema.org) as an object of type WPSideBar.
And the SiteNavigationElement: I’m not convinced, but:
But two times the same element?
You can test it here with your demo page. Example: https://kriesi.at/themes/enfold/shop/ is twice included. https://validator.schema.org/#url=https%3A%2F%2Fkriesi.at%2Fthemes%2Fenfold%2Fportfolio%2Fportfolio-2-column%2FPS: A selector to select / deselect schema-types in the enfold option would be nice.
Best Regards,
S.
Hello, i am trying to validate my site for WCAG 2.0 Guidelines and i do not know how to solve this error:
Check 185: id attribute is not unique. Repair: Modify the id attribute value so it is unique. Error Line 501, Column 1:
<body data-rsssl=1 data-cmplz=1 id=”top” class=”home page-template-default page page-id-6066 stretch
If i change the name of the id in the body, all the styles goes down. Is there any option to solve this error?
thank you in advance
Hi,
The “top” ID of the body tag is heavily used in Enfold’s stylesheets, this is why changing it would break the styling. It looks like there’s another element with the “top” ID. Please locate it and change its ID instead.
Regards, Yigit
Does your theme features a code where we can show a message “Event ended!” when a certain date/time is reached please? I can see you have a backward counter but no ways to setup a message and an end date. As an event my start today but finish tomorrow, so this message should only show on the end date. Do you have this in your theme please as it is such an important feature for many kind of sales online. Thank you
Hi,
No, it doesn’t. However, I forwarded your “to display a custom message when the Animated Countdown element reaches the date” request to our developers.
The Events Calendar (https://wordpress.org/plugins/the-events-calendar/) which is compatible with Enfold, displays the “This event has passed.” message on past events. In case that works for you
Regards, Yigit
The only problems with using a calendar is that if you only have 1 event per month and use an extern API like Fienta, you do not need a plugin to power your events, you can just build the blocked yourself. Having all the logic in big calendar plugins is very problematic. Most tech like Fienta come with their own iframes when you click on the event.
Enfold 5.3 is installed. Wordpress 6.2.
Problem: I can’t get it to run above PHP 5.6.
Any ideas?
I solved it. Had to disable the plugins first. Now it’s running on php 8.1.
Hi,
Thanks for the update.
Let us know if you have any other questions and enjoy the rest of your day!
Regards, Yigit
I just got an E-Mail from Themeforest that there is a new version of enfold available, but neither in the changelog nor in the update are seems to be a new version available. Is version 5.5 the latest one?
Hi,
We only updated the featured image to Enfold’s 10th-year anniversary.
Enfold 5.6 will be available in a day or two
Regards, Yigit
Ive noticed that the contact form on the home page here is no longer working.
Not sure why this one in not working (the other appear to be)?
Any thoughts
Chris
Hi Chris,
Please refer to this post: https://kriesi.at/documentation/enfold/contact-form/#troubleshoot.
If this doesn’t help, please start a thread on our support forum – https://kriesi.at/support so we can look into it
Regards, Yigit
Side menu full height slider, keep trying to figure it out how to have full height side menu template using the side menu
Hi,
Please post a screenshot showing the changes you’d like to make or an example site so that I can advise more accurately.
Regards, Yigit
I tried registering my product id for support and never received the password email. Now it says my PD is already registered. Please help with that. Also, and more importantly, my logo on my website where Enfold is used links to the incorrect URL and I cannot seem to correct that.
Hi,
Please start a pre-sale question thread (https://kriesi.at/support/pre-sale-question/) and attach your purchase code in the private content field so we can reset your forum account
Regards, Yigit
How can I add file upload fields in the contact form? There is no option for uploading file elements in the back office. Please help
Hi,
Enfold’s contact form doesn’t allow uploading files. If you need this feature, we’d recommend you use more advanced form plugins such as Contact Form 7.
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
I purchased the product a while ago, but my login for the support page dosent work anymore, and there is no way to contact support, when i used my purchase key it says already used on other account ..i forgot the password and their system is not sending a reset..dont know what to do.
Hi,
Please start a pre-sale question thread (https://kriesi.at/support/pre-sale-question/) and send us your purchase code privately and we’ll reset your forum account
Regards, Yigit
Thank you
It still asks for registration? so i cant write a post there , do you have a mail i can send you my purchase code
problem is i dont know my password but i have a purchase code, and i need urgent help. Because it refuses to install demo 
and i cant make a site for a customer..please small help here
Hello How to change overlay background color css in woocommerce products?
Hi,
Please go to Enfold theme options > Advanced Styling and edit “Linked Image Overlay”.
If this isn’t what you meant, please post a link to your page so that I can give you an accurate solution
Regards, Yigit
Download of files for demo Shop Demo didn’t work! You might want to try reloading the page and then try again. can you please tell me what to do ? thank you
Hi,
Please try to import the demo manually by referring to this post: https://kriesi.at/documentation/enfold/import-demos/#how-to-manually-import-a-theme-demo.
If this doesn’t help, please start a thread on our support forum – https://kriesi.at/support/forum/enfold#new-post and attach temporary admin logins in private content field so we can look into it
Regards, Yigit
Hello. I just got your theme and tried to install it and I get this error
The package could not be installed. The theme is missing the style.css stylesheet.
I was able to figure it out. Now, how do I get this theme installed?
https://preview.themeforest.net/item/enfold-responsive-multipurpose-theme/full_screen_preview/4519990?_ga=2.132615112.734844936.1680412266-225033100.1680412266&_gac=1.46294997.1680414321.CjwKCAjwrJ-hBhB7EiwAuyBVXdUeyPV_YdhgC97H4Be-0thZm1eDhRDe2RFuQPj_HIq6rVRip55-2hoCbE8QAvD_BwEHi,
You can go to Enfold theme options > Demo Import to import any demo you like (https://kriesi.at/documentation/enfold/import-demos/).
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support/forum/enfold#new-post
Regard, Yigit
Good afternoon. I am changing the logo of the web, but the change is only made on the desktop computer and this change is not seen on mobile phones, I have deleted the browsing history, the wordpress cache and nothing. Any suggestions?
Hi,
Please try disabling the cache on mobile devices in your cache plugin, clear the cache, and check once again.
If this doesn’t help, please start a thread on our support forum: https://kriesi.at/support/forum/enfold#new-post and attach temporary admin logins in the private content field so we can look into it.
Regards, Yigit
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