8858 comments found.
Hello, i can’t activate my license on your support website so please help me out with following issue:
after selecting pickup date and return date, we get 0 days, 0 hours on results. somehow we miss someting probably.
we fixed this updateing the date.
Hello,
We’re thrilled to hear that you were able to resolve the issue! If you ever have any further questions or concerns, please don’t hesitate to reach out to us. We’re always here to help
Regards
Hi there. I purchased your theme and it was on use on 2 websites. not it is not in use but I cannot remove old domains from to activate theme on new website/domain. It says that I need to deactivate theme on old domains but they are already deactivated. I cannot submit ticket because extended support ended but this is related to bug in your system. Please advice. Thank you.
Hello,
Have you deactivated the license activation from the back-end under Motors section? If you are going to use the theme on a new domain, you will need to deactivate the theme from your old domain > https://docs.stylemixthemes.com/motors-theme-documentation/installation-and-activation/license-key-deactivation
Regards
I have updated all plugins and the theme and I am not able to see the Options Tab in Listing Manager. This is the only tab I cannot see. Would appreciate some help.
Screenshot: https://paste.pics/4ff5ff0e94d84421a1130b294aceb401
Hello,
There should not be such kind of issue in general with the latest version of the theme. Please make sure that you are using the latest version of the theme and make sure that you updated all the pre-packed plugins as well. After it, I recommend you check the case by deactivating your child theme (if you have) and by deactivating all of your site’s extra third-party plugins
Regards
I installed clean copy and set few things on my website. Right away Im able to add new listing as admin. But with created user I get info that website is in demo mode… So I turn off demo mode and I cant add anything. Either from admin account. I tried to turn off pay per listing and paid featured listing. I tried to edit pricing plans to €0 but without resultat. When I try to add new listing, loading circle next to button appears and button changing to gray. Nothing more happens…
Hello,
Please make sure that you set limits for users and dealers in the Theme Options > User/Dealers section. After settings those limits, please make sure that you set the correct Google Recaptcha settings in the Theme Options > General section. Try to make a test by deactivating Google Recaptcha
Regards
So… I have limits for user/dealer and my recaptcha is off.
With increased limits and with the latest version of the theme there won’t be any restrictions by default. Please update the theme and re-check the case by deactivating all of your site’s extra third-party plugins. If the issue will be still there, please send your site’s server error logs
Regards
When will the next update be released?
Hello,
The latest update of the theme was on April 18, 2023. Unfortunately, I am not able to provide any details according to the next update, you will be notified when the new update will be available. You can track the theme updates from here > https://docs.stylemixthemes.com/motors-theme-documentation/changelog
Best regards
hi, I have a question regarding the support: How long it supposes to take to get an answer from support ?
Hello,
Apologies for the delay, we are currently experiencing a high volume of support requests. Could you please check if your ticket has been responded to already? Please note that our ticket system operates 24/7, allowing you to create new tickets at any time. Our support team will review and respond to all tickets in the order they were received, with each ticket being assigned to an individual support manager. Please understand that there may be delays during peak business days, weekends, and holidays, which can vary depending on several factors. The maximum delay will vary based on the aforementioned factors. Please also keep in mind that our team is located in different time zones, which may cause variable response times.
Regards
Hi, after the last update I have a problem. When I mark a car as sold and I uncheck there not in the the listing.
I must edit the car and make it update to be able to see it again.
I test in my live and test site and the result are the same. Did you see the same result?
Thank you.
Hello,
If you imported listings via WP All Import tool, you will need to re-save those listings. Try to re-save one by one, we detected this case only for imported listings via WP All Importer
Regards
Hi and thank you for your answer.
I’m using only WP All export not import. When you re-save them it’s just fine but I have many cars and this problem is big for me. Are you planning to fix this?
Thank you.
It is hard to detected why this issue came, at the moment it’s recommended to save listings manually. Could you please clarify where listings are not displaying, on inventory page?
Regards
Hello, could you please confirm the php version for Motors ? 8.0 or 8.1 or 8.2 ? Thank you very much.
Hello,
The recommended PHP version at the moment is 8.1
Regards
Im getting this ERROR…. 0 Posts Available. BUT the user has an active plan and they have many listings slots available. Its is happening for ALL USERS. This 0 posts available notice appears for all users even though they all have active paid memberships with slots available.
Hello,
Try to re-save the theme options by including some extra slots for users and dealers under the theme options > user/dealer section and re0check by deleting the cache as well
Regards
Hello, I would like to know if you have a video showing how to register the vehicles in your theme to take a look before buying or if you could let me test how the theme is.
Hello,
You can check the Add Car page from here > https://motors.stylemixthemes.com/classified/add-car/
You can login as dealer from here > https://motors.stylemixthemes.com/classified/loginregister/
Note that adding listings can be done only in Classified demo layouts by default.
For details > https://docs.stylemixthemes.com/motors-theme-documentation/classified-layout-features/classified-users
Regards
How do i change author phone number
Hello,
Users’ phone numbers you can manage directly from the WordPress dashboard > Users section by editing single users
Regards
and link to the documentation? wish to go through
Button for adding new car navigate to: /classified-two/add-a-car Actual page: /add-car
Button for adding new car navigate to: /classified-two/add-a-car Actual page: /add-car
Found out how to change 
Hello,
I am really glad that you found out it
Best regards
HTTP 500 Error Code when installing Demos
Hello,
I can confirm that this process is a default feature of the theme and should proceed smoothly without any restrictions, provided that you have the correct WordPress and server environments. Please make sure that your server limits are according to theme required server limits >>> https://docs.stylemixthemes.com/motors-theme-documentation/general/system-recommendations
However, some hosting providers may include blocking modules and tools that could cause restrictions to the demo import process. Please make sure that the issue is not caused by any such extensions on your server.
Additionally, I suggest that you check all of your server error logs. If you send those logs to us, we can investigate the core of this unexpected issue on your site.
If you continue to experience difficulties, I recommend that you try installing the theme on a completely different server environment or on your localhost for testing purposes.
Regards
Hi guys, thank you for your reply.
I have installed the Theme 3 weeks ago without any issue.
When I experienced the error code when reinstalled it the last week
just give me your email and I will send you the log,
Amine
You can use the contact form our portfolio page on ThemeForest Envato
Regards
erreur 500 import main content
Hello,
I can confirm that this process is a default feature of the theme and should proceed smoothly without any restrictions, provided that you have the correct WordPress and server environments.
However, some hosting providers may include blocking modules and tools that could cause restrictions to the demo import process. Please make sure that the issue is not caused by any such extensions on your server.
Additionally, I suggest that you check all of your server error logs. If you send those logs to us, we can investigate the core of this unexpected issue on your site.
If you continue to experience difficulties, I recommend that you try installing the theme on a completely different server environment or on your localhost for testing purposes.
Furthermore, if you need any assistance with the theme’s default settings and options, please feel free to contact us through our special support site. We will be more than happy to help you
Regards
Why would STM classic filter show no results and yet STM modern filter shows results??? All worked before update…
Hello,
In case if you imported listings via the WP All Import, I can recommend you just -re-save listings by pressing the Update button while editing a single listing, it should solve this case
Regards
Hello! I’m using the Car rental 1 demo and im trying to edit the Checkout page. There’s a billing detail box named “DRIVER LICENSE (OPTIONAL)”. Is there any way for me to edit that?( i can edit everything besides this specific box using ” Checkout Field Editor for WooCommerce”.)
Hello,
Unfortunately, the Checkout page includes static styles and couldn’t be edited in general. It needs to modify the theme and pre-packed plugin scripts and include extra code lines to include an option to modify the Checkout page
Best regards
But that specific billing detail is added via Motors theme, correct? so i should be able to at least change it from “Optional” to “Required”.
This page is static and doesn’t include option to be changed as checkout layout is not manageable by default. It needs to modify the following file from the theme > theme/motors/woocommerce/checkout.php
Regards
I have problem with my site and need your help please ,, I see in all the cars page there is no pay for rent ,, there is just call us !! I’m from Saudi Arabia how can I add payment method (payment gateway) to let who want rent the car pay to me ? here is my site ,, http://sabgah.com ,, I don’t know how can I open ticket for support ,,
Hello,
Note that you are using Dealership demo layout, and by default there is no option to Rent listings in general. Rental options are available only in the Rental One and Rental Two demo layouts in general
Regards
Buenas tardes cuantas taxonomias es lo maxio que se puede poner tengo un servidor dediado y he utilizado un plugin woof y solo me deja poner hasta 70k aunque tenga un buen servidor, ya que lo alenta mucho despues de esa cantidad de taxonomias, aqui hasta cuanto deja?
what’s the problem with your team ?you said 24h /7 and simple issue you take more thant 4 day to fixe and not responding …how to you us to continue with your product if you do cause dram betwen us and ours client ?
Hello,
Sorry to hear that you encountered issues during the demo import process. I can confirm that the demo import is a default feature of the theme, and it should work smoothly with the correct WordPress and server environments.
After reviewing your ticket, I noticed that your server limits are lower than the minimum required limits for the theme to function correctly. One of our support managers has already responded to your ticket and provided information about it. The error log from your site provided indicates that the memory limit has been exceeded, which can cause issues during the import process. ([10-Apr-2023 10:32:50 UTC] PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 20480 bytes) in /home1/carsseoh/public_html/wp-admin/includes/class-wp-filesystem-base.php on line 416 [10-Apr-2023 10:32:50 UTC] PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 20480 bytes) in /home1/carsseoh/public_html/wp-includes/plugin.php on line 482)
Please note that we are not able to change your server limits from our side. To resolve this issue, you will need to contact your hosting provider directly and request an increase in the PHP Max Input Vars. This should resolve the memory limit issue and allow the demo import process to complete successfully.
If you have any further questions or concerns, please don’t hesitate to reach out to our support team. We are here to assist you and ensure that you have a positive experience with our theme.
Regards
