8827 comments found.
Hi, i can not import Main content. System arlert Error occurred: 200 – parsererror!. Please help me
Hello,
Please make sure that you updated the theme and make sure that your server limits are according to the required limits
Regards
Ever since i updated the theme to the latest, get the error below when i try to access the backend of wordpress. The front end works fine
[27-Apr-2023 23:39:36 UTC] PHP Fatal error: Uncaught Error: Call to a member function get_data() on null in /home4/qlyuvcmy/public_html/shop/wp-content/themes/motors/inc/woocommerce_setups.php:177 Stack trace: #0 /home4/qlyuvcmy/public_html/shop/wp-includes/class-wp-hook.php(308): stm_user_active_subscriptions(’’) #1 /home4/qlyuvcmy/public_html/shop/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #2 /home4/qlyuvcmy/public_html/shop/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home4/qlyuvcmy/public_html/shop/wp-settings.php(623): do_action(‘init’) #4 /home4/qlyuvcmy/public_html/shop/wp-config.php(87): require_once(’/home4/qlyuvcmy…’) #5 /home4/qlyuvcmy/public_html/shop/wp-load.php(50): require_once(’/home4/qlyuvcmy…’) #6 /home4/qlyuvcmy/public_html/shop/wp-blog-header.php(13): require_once(’/home4/qlyuvcmy…’) #7 /home4/qlyuvcmy/public_html/shop/index.php(17): require(’/home4/qlyuvcmy…’) #8 {main} thrown in /home4/qlyuvcmy/public_html/shop/wp-content/themes/motors/inc/woocommerce_setups.php on line 177
Hello,
Could you please clarify what exact demo layout you are using? I will check the case on my testing site.
Regards
I have created a website with demo data ( sanxehoi.net), but I can’t find a place to register for a dealer account
Hello,
Could you clarify what demo layout you are using? We have Dealership and Classified demos. Dealers and sellers roles can be set only in Classified demo layouts by login/register and becoming dealer options. While in the Dealership demos only the site admin is Dealer
Best regards
Hi, Is it possible to show the filter on the inventory page (that is left or right on the page) to be shown on top of the page? I need the auto-filter option (when someone chooses make for example to show cars from chosen make).
Cheers
Hello,
Unfortunately, there is no option to place the filter at the top section by default. It needs to modify the theme and plugins scripts and include extra code lines for it
Regards
there is an error 500 when i am trying to import demo data. how i can fix this? its the server the problem. Because we have many websites there and everything works fine. Please help.
i saw that you answered on the other replies please help me too there is a problem
i must work please help me
if you dont answer i will send to the envato to tell about you and i will ask for a big refund.
can you tell me why you dont answer? i have your theme and i have a big problem.
Hello,
Sorry for the delay in reply,
Please note that the comments section is mostly for the pre-sale questions according to the item on Envato ThemeForest.
The Autoparts demo layout doesn’t use features to create add listings in general. The Listings feature can be used in Dealership and Classified demo layouts in the theme by default
Best regards
look the image i send you. There is a problem in all demos. I cant have the demo content to start working. Please help me.
Thank you!
According to the first issue with demo import, I can confirm that this case doesn’t come from the theme, as I have tested the issue that the user reported in our testing environments with developers and QA team. While importing the demo on our website there is no 500 error occurred. Here is a video as well from our recent demo import >>> https://www.loom.com/share/463d257bdd7f4d2e82c68d897d813301
In addition, we have more than 18,450 active user of our theme, and they already installed and imported the theme demo layout without any restrictions. So, I should infomr you that due to the following reasons the demo import may not be completed:
a. The system settings are below the requirements. We recommend the following system configuration for the best experience with the theme.
PHP version 7.4 PHP Memory limit at least 256M Upload max file size at least 32M Maximum Post Size at least 32M Maximum Execution time 600 GZip: enabled ZipArchive: enabled WP Remote Get: enabled
System Requirements – Motors Theme Documentation
b. When Security and caching plugins are preinstalled with WordPress Environment by Hosting. For example, Siteground installs Siteground Optimizer and Siteground Security plugins by default and they may block external ajax requests. While importing the main content the theme sends external ajax requests to download necessary files files from Amazon AWS . Due to firewall and restrictions for AJAX requests the demo content may stop not completed. While importing main content the theme sends external requests to our server and WordPress repositories and some of the hostings are blocking them.
Best regards
Hello Motors.
Please tell me how long it takes support Mathew to respond?
I sent a request on the 21 April and still no response?
Is this normal?
My theme doesn’t work as expected, becoming a little frustrating.
I have supported you guys by purchasing 3 motor themes.
And another theme from you guys too.
I just ask for acknowledgment and reasonable response time please?
Hello,
We apologize for any inconvenience you may have experienced.
We would like to inform you that support requests should be created via our support site, using your Envato login account. To create a new ticket, please follow this link: https://support.stylemixthemes.com/tickets/new
We have checked our support platform, and at this time, we do not have any support requests from you. Therefore, we kindly request that you create a new ticket on our support site, and we will be happy to assist you with any questions or concerns you may have.
We are currently experiencing a high volume of support requests. Could you please check if your ticket has been responded to already? Please note that our ticket system operates 24/7, allowing you to create new tickets at any time. Our support team will review and respond to all tickets in the order they were received, with each ticket being assigned to an individual support manager. Please understand that there may be delays during peak business days, weekends, and holidays, which can vary depending on several factors. The maximum delay will vary based on the aforementioned factors. Please also keep in mind that our team is located in different time zones, which may cause variable response times.
Thank you for your understanding and support, our whole team does appreciate it!
Best regards
Please check #Z48566
Like I said I’ve bought 3 licenses and another license for the business theme.
I just need support, please.
Thank you.
I know my Support is no longer available, but, I have tried to load Motors onto a brand new install. When trying to import ANY demo it gets stuck and throws an Error 200 when trying to import the Main Content. I can load any other “plugin” but, not that one.
Error Details
An error of type E_ERROR was caused in line 39 of the file /home/usedboat/public_html/wp-content/themes/motors/functions.php. Error message: Uncaught Error: Class ‘STM_Theme_Info’ not found in /home/usedboat/public_html/wp-content/themes/motors/functions.php:39 Stack trace: #0 /home/usedboat/public_html/wp-includes/class-wp-hook.php(308): {closure}(Object(WP_Screen)) #1 /home/usedboat/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #2 /home/usedboat/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home/usedboat/public_html/wp-admin/includes/class-wp-screen.php(424): do_action(‘current_screen’, Object(WP_Screen)) #4 /home/usedboat/public_html/wp-admin/includes/screen.php(243): WP_Screen->set_current_screen() #5 /home/usedboat/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/class-sender.php(444): set_current_screen(‘sync’) #6 /home/usedboat/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/class-sender.php(540): Automattic\Jetpack\Sync\Sender->get_items_to_send(Object(Automattic\Jetpack\Sync\Queue_Buffer), true) #7 /h
How can I manually add that content?
Thanks
Hello,
The issue comes due to incorrect server limits. Please increase your server limits according to the theme’s required limits. In addition, you can try to install the theme on your own local host. With proper WordPress and server environments, there won’t be any restrictions with the demo import stage in general
Regards
Hello,
Can you help me with the following issue:
Users are unable to post ads.
Every time when someone tries to publish an Ad even if it is logged in and selects the plan it says “Please log in” and the ad is not posted.
Thanks!
Hello,
By default, there shouldn’t be such kind of issue. Please try to recheck the case by deactivating your child theme (if you have) and by deactivating all of your site’s extra third-party plugins as well
Cheers
Good day,
Is it possible to change from 4 columns to 3 columns on the main page?
https://paste.pics/2eb496160a5c34f83a180d4b90267613Hello,
Your provided link is not working, could you please kindly re-check and send us once again, please send the page URL link as well, so I will be able to check the element, as some elements of the theme don’t include an option to change columns
Regards
Yes of course. I would like to go from 4 columns to 3 columns. This is the website: https://bit.ly/3HwDpqi
Thank you!
Unfortunately, this element doesn’t include option to control the number of columns by default
Regards
Hello, i can’t activate my license on your support website so please help me out with following issue:
after selecting pickup date and return date, we get 0 days, 0 hours on results. somehow we miss someting probably.
we fixed this updateing the date.
Hello,
We’re thrilled to hear that you were able to resolve the issue! If you ever have any further questions or concerns, please don’t hesitate to reach out to us. We’re always here to help
Regards
Hi there. I purchased your theme and it was on use on 2 websites. not it is not in use but I cannot remove old domains from to activate theme on new website/domain. It says that I need to deactivate theme on old domains but they are already deactivated. I cannot submit ticket because extended support ended but this is related to bug in your system. Please advice. Thank you.
Hello,
Have you deactivated the license activation from the back-end under Motors section? If you are going to use the theme on a new domain, you will need to deactivate the theme from your old domain > https://docs.stylemixthemes.com/motors-theme-documentation/installation-and-activation/license-key-deactivation
Regards
I have updated all plugins and the theme and I am not able to see the Options Tab in Listing Manager. This is the only tab I cannot see. Would appreciate some help.
Screenshot: https://paste.pics/4ff5ff0e94d84421a1130b294aceb401
Hello,
There should not be such kind of issue in general with the latest version of the theme. Please make sure that you are using the latest version of the theme and make sure that you updated all the pre-packed plugins as well. After it, I recommend you check the case by deactivating your child theme (if you have) and by deactivating all of your site’s extra third-party plugins
Regards
I installed clean copy and set few things on my website. Right away Im able to add new listing as admin. But with created user I get info that website is in demo mode… So I turn off demo mode and I cant add anything. Either from admin account. I tried to turn off pay per listing and paid featured listing. I tried to edit pricing plans to €0 but without resultat. When I try to add new listing, loading circle next to button appears and button changing to gray. Nothing more happens…
Hello,
Please make sure that you set limits for users and dealers in the Theme Options > User/Dealers section. After settings those limits, please make sure that you set the correct Google Recaptcha settings in the Theme Options > General section. Try to make a test by deactivating Google Recaptcha
Regards
So… I have limits for user/dealer and my recaptcha is off.
With increased limits and with the latest version of the theme there won’t be any restrictions by default. Please update the theme and re-check the case by deactivating all of your site’s extra third-party plugins. If the issue will be still there, please send your site’s server error logs
Regards
When will the next update be released?
Hello,
The latest update of the theme was on April 18, 2023. Unfortunately, I am not able to provide any details according to the next update, you will be notified when the new update will be available. You can track the theme updates from here > https://docs.stylemixthemes.com/motors-theme-documentation/changelog
Best regards
hi, I have a question regarding the support: How long it supposes to take to get an answer from support ?
Hello,
Apologies for the delay, we are currently experiencing a high volume of support requests. Could you please check if your ticket has been responded to already? Please note that our ticket system operates 24/7, allowing you to create new tickets at any time. Our support team will review and respond to all tickets in the order they were received, with each ticket being assigned to an individual support manager. Please understand that there may be delays during peak business days, weekends, and holidays, which can vary depending on several factors. The maximum delay will vary based on the aforementioned factors. Please also keep in mind that our team is located in different time zones, which may cause variable response times.
Regards
Hi, after the last update I have a problem. When I mark a car as sold and I uncheck there not in the the listing.
I must edit the car and make it update to be able to see it again.
I test in my live and test site and the result are the same. Did you see the same result?
Thank you.
Hello,
If you imported listings via WP All Import tool, you will need to re-save those listings. Try to re-save one by one, we detected this case only for imported listings via WP All Importer
Regards
Hi and thank you for your answer.
I’m using only WP All export not import. When you re-save them it’s just fine but I have many cars and this problem is big for me. Are you planning to fix this?
Thank you.
It is hard to detected why this issue came, at the moment it’s recommended to save listings manually. Could you please clarify where listings are not displaying, on inventory page?
Regards
Hello, could you please confirm the php version for Motors ? 8.0 or 8.1 or 8.2 ? Thank you very much.
Hello,
The recommended PHP version at the moment is 8.1
Regards
Im getting this ERROR…. 0 Posts Available. BUT the user has an active plan and they have many listings slots available. Its is happening for ALL USERS. This 0 posts available notice appears for all users even though they all have active paid memberships with slots available.
Hello,
Try to re-save the theme options by including some extra slots for users and dealers under the theme options > user/dealer section and re0check by deleting the cache as well
Regards
Hello, I would like to know if you have a video showing how to register the vehicles in your theme to take a look before buying or if you could let me test how the theme is.
Hello,
You can check the Add Car page from here > https://motors.stylemixthemes.com/classified/add-car/
You can login as dealer from here > https://motors.stylemixthemes.com/classified/loginregister/
Note that adding listings can be done only in Classified demo layouts by default.
For details > https://docs.stylemixthemes.com/motors-theme-documentation/classified-layout-features/classified-users
Regards
How do i change author phone number
Hello,
Users’ phone numbers you can manage directly from the WordPress dashboard > Users section by editing single users
Regards
