23187 comments found.
NOW TO MAKE MATTERS WORSE – That annoying pop up on the add products page wont go away – IGNORE BUTTON does not work now since update! Not a caching issue….
We now cant add products because of this stupid pop up we have been asking for months to remove. WHY DOES IT HAVE TO BE ON THE PRODUCT PAGES????? FIX ASAP
EVEN AFTER DOING THE WHOLE REMOVAL OF SHORTCODES – THIS POP IN IS STILL SHOWING AND DOESNT LET YOU CLICK IGNORE – WE CANNOT LOAD PRODUCTS.
Hello, @matod,
Unfortunately. this is happening on your site only, we have tested it multiple times and did not face such issue, so we have to check and debug it on your site, Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello @happycustomer
We’re very sorry about that. It’s a bit of a mistake. We’ll fix in 30 minutes. We will make sure that this does not happen in the future. Sorry again. Best regards.
Hello
We fixed this issue. Please apply patch. https://www.portotheme.com/wordpress/porto/documentation/porto-patcher/ Sorry again. Kind regards.
Hi, the proto product is missing, so the front homepage from the demo are full of codes like: [porto_products view=”products-slider” columns=”6″ show_sort=”all” category_filter=”true” filter_style=”horizontal” use_simple=”” image_size=”full” count=”8″ el_class=”filter-products bg-white custom-nav-style-1 has-box-shadow cs-product-slider mb-0 px-lg-3 px-0″]. Please advise, thanks
Hello, @xling666,
Please make sure that you have Installed and Activated the “Porto Functionality” & “Page Builder plugin” on your site, If yes then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello @xling666
Thank you for contacting us. I heard you used the full site editing mode. So you can’t use the porto_products shortcode. But don’t worry about that. Porto posts grid widget also provides all functionality as well.
https://www.portotheme.com/wordpress/porto/documentation/porto-post-grid-widget/Please enjoy doing well with Porto theme Kind regards.
Hello, how to check if I have used full site editing mode? I have submitted a ticket, have you checked it, thanks
Hello @xling666
Please navigate to Porto >> Setup Wizard >> Full Site Editing and from there you can turn it ON/OFF, further you can read the description there as well.
Please refer to this screenshot: https://postimg.cc/SY815y2b
Regards, P-THEMES.
Hi，Team
After theme update including porto functionality, wpbakery can not be updated. Please advise how to update wpbakery?
Hello, @crazy_cube,
Please navigate to Porto >> Dashboard and from there unregister the theme and then again re-register the theme with the same purchase code, After that please navigate to Appearance >> Themes and from there, you have to click on the update link and it will update the theme for you on your site and then after that you have to update the plugins from Appearance >> Install Plugins one by one.
Hope it will solve your issue, Alternatively, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Support ticket is sent. I did what you said. But it will not let me upgrade the theme again because it was done successfully.
And also find out the issue in it and advise how to avoid it in the future, thanks
Hello, @crazy_cube,
We have solved and replied to your support ticket, please check back to your support ticket reply now and then reply to it accordingly.
Regards, P-THEMES.
Is there a auto update feature when you put out new updates?
Hello, @tpaolillo,
We have One-Click update option of the Theme, Please navigate to Appearance >> Themes and from there you have to click on the update link and it will update the theme for you on your site and then after that you have to update the plugins from Appearance >> Install Plugins.
Regards, P-THEMES.
Hello @tpaolillo
I am sorry about that feature. At present, our roadmap aims to update Porto with many issues(bugs) and user-friendly. We will also add auto-update feature in the future.
Kind regards.
hi is it possible to create two custom single product page layouts? One for a categorie with smart products and another for a categorie with other products?
Hello, @dennygoosensen,
Yes surely you can, please navigate to Porto >> Template Builder >> Single product and create your own Custom Layouts from there.
After creating the layout, you can simply assign it to your site on different categories products as per your requirements, please refer to this screenshot: https://postimg.cc/wyT3Xf5B
Regards, P-THEMES.
Good day, i have been trying to get my shop page to look like this https://www.portotheme.com/wordpress/porto/shop1-soft/shop/ but after installing the demo and trying everything i cannot get the category side bar with Categories and subcategories like this. How can i make my shop page exactly the same?
Hello, @MisterJinn,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Hi, please can you kindly give me list of plugins needed for full configuration of demo 8, the plugins to choose from are many and that makes things very confusing. i don’t want to install any plugin i cant use
Thank You
Hello, @Duangmal,
Please try to Install the plugins for Demo Shop 8 listed below:
Porto Functionality
WooCommerce
Page builder (WP Bakery, Elementor)
Contact Form 7
Dynamic Featured Image
Regenerate Thumbnails
Yith WooCommerce Ajax Search
Yith WooCommerce Ajax Wishlist
Yith WooCommerce Ajax Product FilterRegards, P-THEMES.
Hello thank you for the quick reply, please do i have to install both WP Bakery and Elementor as you specified here, two page builders in one demo ?
Thank you
Hello, @Duangmal,
No, you can not, we recommended to only using the single-page builder plugin to avoid confliction and inconvenience. Thanks for your understanding.
Regards, P-THEMES.
Hello thank you for the explanation
I noticed you also use visual composer to design the demos, is it advisable to use WPBakery and visual composer on Demo 8?
Will there be any conflicts if I use both of them on a single site?
i also activated visual composer addon, is this okay, or should I remove visual composer and the addon? For this demo Thanks
Hello, @Duangmal,
We recommended, please do not use the visual composer plugin as we have already removed it from the theme and there is no compaitability with it, and addons for the visual composer only needs for the visual composer plugin, so do not use both of them and only use the single page builder that is WP Bakery in your case.
Regards, P-THEMES.
Thank You
You’re Most Welcome!!
Im getting mulitple errors on the Wordpress Debug. “WordPress database error Table” among others. Your support site is down. Please advise.
Hello @IntaglioMarketing
Thank you for contacting us. I am sorry but why can’t you connect our support site? Please contact us again via https://www.portotheme.com/forums/forum/porto-multi-purpose-woocommerce-theme/
If you haven’t connected to the support site yet, please let me know.
Best regards.
you site locked me out. Won’t send me a ‘password’ reset link. Sorry!
Hello @IntaglioMarketing
Please try to log in to our support forum via Gmail Login: https://www.portotheme.com/forums/forum/porto-multi-purpose-woocommerce-theme/ and let me know the result.
Regards, P-THEMES.
Hello.. I am waiting bug fix to import Shop Demo 40 (Grocery 2).. I need this fix for my ecommerce site project. Can u give me any time interval for this bug fix update. Like in 1 week or 2 week. It’s important for me.
Hello, @zekikaynak,
What exact issue you are facing with working our theme? Could you please explain, if possible with some screenshots for my better understanding.
Regards, P-THEMES.
Please check your support system.. Ticket id is 20599.. When want to import Shop Demo 40 (Grocery 2) its not import like it should be. Demo come with a lot of issue like alignments, sizes etc.
https://imgur.com/0aot6pF https://imgur.com/ZzGVXbU https://imgur.com/v3V4ug3 https://imgur.com/6sSiMK5Hello, @zekikaynak,
I see, thanks for your explanation, we have already forwerded this issue to our development department and they are working on the new theme update, soon they will release it, I do not have the exact timeframe but it might release with in a week.
Regards, P-THEMES.
Thanks a lot.. I am waiting.. The whole even project is waiting 
Hello, @zekikaynak,
Thanks for your understanding and patience.
Regards, P-THEMES.
Lots of bug fix, lots of new things but shop 40 bugs still same You have left my enthusiasm stuck in my throat again. Thanks A Lot 
Hello, @zekikaynak,
Sorry for the inconveniance but we have already replied to your support ticket for fixing your issue on your site, please check our reply to your support ticket and reply back to it accordingly.
Regards, P-THEMES.
Yes Alex write me and I have sended wp-admin informatin I am waiting his action.
Hello, @zekikaynak,
Great!! Hopefully you will get the reply soon and this issue will be sorted out as well.
Regards, P-THEMES.
Yes but i am still waiting his action last 2 day.. I understand its a lot of work for your team all the time but my project also complately stop and waiting this fix last one month.. If possible can u inform him please..
Hi there, it seems a font i want to use which is part of Google fonts which is missing from typography ‘Dongle’. Is there a way to import this perhaps?
Hello, @infinitemediadesign,
To use Custom Google fonts, you would need to download the font files and host them on your own server. Here are the steps you can follow:
Find the font you want to use on the Google Fonts website.
Click on the “Select this font” button, and then click on the “Download” button in the top-right corner of the page.
This will download a ZIP file containing the font files you need.
Upload the font files to your site from Porto >> Theme Options >> Font Control.
And then you will be able to use that font on your site from Porto >> Theme Options >> Skin >> Typography options.
Regards, P-THEMES.
Tthere is a bug on templates builder. It does not show the placeholder image seleced on Woocommerce > Settings > Products > General > Placeholder Image. All products without featured image is showing uo like this: https://pasteboard.co/Ss1jfe3fj8bf.png
Hello, @arymaynart,
That is not a bug, but if you are creating the product type using Post Type in template builder, then you have to choose “content type” as “product” and “select the product” which you want to show there for testing purpose, please refer to this screenshot: https://postimg.cc/jCZgV1qd
And when you will apply that layout to your products, it will show the particular products featured images at that place.
This is how it works.
Regards, P-THEMES.
This was what I did. If the product has a featured image defined, it works fine. But when the product does not have a featured image defined, it should display Woocommerce Placeholder image instead, and this is not whats is happening. The placeholder image is configured here: https://pasteboard.co/FJ47LxbPUZsa.png
Hello, @arymaynart,
No it does not, If you did not set/defined the featured image of the product, it does not show the image then on frontend, and this is how it works, If you want to show the placeholder when there is no featured image set, then please request it as a feature on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our dev team will read it and note it down for the future upcoming updates of the theme.
Regards, P-THEMES.
I really believe you are mistaken. This is not a feature. It is a “must to have” behaviour that some lazzy dev forgot to handle. On previous versions of Porto this was working just fine. I belive that you are just much proud to recognize this mistake. All other themes handle it just fine, including riode theme that is made by you. I am to much disapointed right now. I invite other users to test it and post here your comments. Thankyou for nothing.
Hello @arymaynart
Thank you for contacting us. It’s our fault. I’m sorry about that. We’ll update after considering again.
Please enjoy doing well with Porto theme. Kind regards.
Hi, Pre-sales question. Does Porto support Digital Downloads? Or is that through woocommere?
Hello, @tpaolillo,
First of all, thanks for showing your interest in Porto WordPress
Basically th store functionality is provided by the WooCommerce plugin and the Digital Downloads have been managed by WooCommerce as well, Please read the official documentation of the WooCommerce here: https://woocommerce.com/document/digital-downloadable-product-handling/#creating-downloadable-products
Regards, P-THEMES.
Hello Team,
I am getting the following error when trying to update the theme in the wordpress admin panel.
“An error occurred while updating Porto: Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.”
Hello, @erkan1095,
I am sorry but I am not able to find your IP in our DB, Could you please contact us via our support forum with your site WP Admin URL and Credentials so that our experts will look into it for you and help you out.
Regards, P-THEMES.
Dear Team, I am looking to purchase the theme just a question – is it work fine with Contact form 7.
Hello, @edukrisdelhi,
First of all, thanks for showing your interest in Porto WordPress
Yes, our theme is fully compatible with the Contact Form 7 plugin, and it’s a pre-packaged plugin with the theme as well.
Regards, P-THEMES.
Hi there! I’m having problems with my purchase code. I’ve used it on localhost and then deactvated it in order to import the site on a server. But i’m reciving a “This code was already used in another site”. What i need to do to properlley deactivate it on localhost or make it work on my server?
Hello, @santicollomb,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
What is this? Im having an issues with activating the product after buy, says that “Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.” and the support responding after few hours asking me for my login details??? My WP login link,login name and password? I mean, that is weird
Hello, @kristiankoday,
Sorry for the inconveniance but we have asked for the Login details because we were not able to locate your IP in our DB to whitelist.
Well we have solved and replied to your support ticket #21122, so please check back to your support ticket reply now and then reply to it accordingly.
Regards, P-THEMES.
Hello! how can i modify and/or disable the Category Banner?
Look at https://prnt.sc/s1d-LDRwXooc
Hello, @devtres,
If you want that banner to modify, then please navigate to Porto >> Template Builder >> Blocks and edit the “Category Banner” block, modify the content as per your requirements.
And If you want to remove it, then please remove the condition of that block, please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/display-condition/
Regards, P-THEMES.
Im trying to modify it, but when i edit it with Elemmentor (https://prnt.sc/IU62GnCeRUUk), i just dont see anything, Elemmentos shows me this: https://prnt.sc/Qg6q2S7kPVZw
A blank Elemmentor page. So im not sure what to do here. Can you please help? thanks
I dont see the “DISPLAY CONDITION” option: https://prnt.sc/YCKliGgJ7SbI
Hello, @devtres,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out?
Regards, P-THEMES.
Hello, @alohasmartphonedn,
Sorry for the inconveniance, but did not understand your issue, Could you please explain it more clearly, Do you want to show the cart on any other page?
Regards, P-THEMES.
[woocommerce_cart] here is the cart page shortcode. But I want to call shortcode pup mini cart.
Hello, @alohasmartphonedn,
Unfortunately, Its not possible as there is no such possible option for it and it requires extra Customziation.
Regards, P-THEMES.
so i want to show mini cart offcanvas in widget. then how?
Hello, @alohasmartphonedn,
Not off-canvas but you can show the cart in the widget sidebar, You should have to use the default WordPress widget Cart in the sidebar and it will work for you, please refer to the screenshots listed below:
https://postimg.cc/4H9sm5gGhttps://postimg.cc/w75YZ3xw
Regards, P-THEMES.
Hi, if I need help for small things like. Where can I find the setting for changing colors in the slider or something else, do I get support too?
Hello, @dennisth19,
Thank you for your interest in Porto WordPress. We appreciate your inquiry.
Yes, we provide support for all theme options-related issues. We are always available to assist you and address any concerns you may have. Please don’t hesitate to contact us if you need any help. Thank you for choosing Porto WordPress.
Regards, P-THEMES.
Hi, Sorry to bother you here. I’ve purchased the theme yesterday but i can’t download it. I can’t confirm my email (error404) and i don’t have access to download. Support has not reply yet… Is anybody can help me ? I can’t wait to try this wonderfull theme Many thanks
Hello, @dbrennernci,
Please try to reach out to the Envato support team for assistance with your account issue. You can contact them through their website at https://www.envato.com/contact/. They will be able to help you with your difficulty in downloading the theme files. Envato will investigate the issue and assist you in resolving it.
Regards, P-THEMES.
