23139 comments found.
Hello I need support, where can I get it? thanks (ticket or email)
Hello, @pereztroff,
Please create the support account on our forum here: https://www.portotheme.com/forums/forum/porto-multi-purpose-woocommerce-theme/ and then generate the support topic for your issue, our agent will get back to you as soon as possible.
Regards, P-THEMES.
I’m developing a wordpress site locally. When I try to activate the Porto theme on a fresh install of wordpress, I get the error: Fatal error: Uncaught Error: Undefined constant “AUTH_KEY”. Is the theme broken? There’s nothing else yet installed on my wordpress website – no plugins, nothing. How do I activate the theme?
Hello, @neophilous,
Please make sure that your server requirements must meet the latest theme minimum requirements as listed below and try again.
PHP version 7.4.
Memory Limit 256M or higher.
max_execution_time 600 or 1000
memory_limit 256M
max_input_vars 2000
post_max_size 64M
upload_max_filesize 64MRegards, P-THEMES.
I have the same issue as matod. The patch didn’t work. I’ve had to use CSS to disable the overlay so users can continue using the site. There really should be an option to disable this nag completely if required, it’s not helpful for everyone especially on a site that is already optimised, shouldn’t need to do it after every update. Thank you
Hello @gerbull001
https://www.portotheme.com/wordpress/porto/documentation/porto-patcher/First, update porto theme and porto functionality to 6.9.0.
And go to Porto>Patcher, Click ‘refresh patches’ and ‘Apply patches’. If there is no patch file still, please contact us via https://www.portotheme.com/forums/forum/porto-multi-purpose-woocommerce-theme/ with your wp admin credentials.
Kind regards.
Hi, Matod
I resolved it by unchecking all in the Theme option- Speed Optimize Wizard – WPBAKERY & SHORTCODES. It means do not chooose anything there. And then MUST click complie & continue step by step to the end of optimization.
If the above is working for you, do not do anything in the speed optimization wizard.
I mean once the above is working, do not let your customiers touch anything anymore.
Hello, @crazy_cube,
Thanks for sharing your experience here with others, it might help some other customers as well. Thanks for your collaboration and coopration, Keep enjoying and using porto.
Regards, P-THEMES.
Hello
Please am having difficulty with the logo setup. my uploaded logo is not displaying well on my site. i have tried different sizes and it kept coming back in a very small size
please can you tell me the proper settings and sizes for the logos? Icons i can understand but the logos are confusing
Thank you
Hello, @Duangmal,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
#header .logo {
max-width: 300px !important;
}
Note: you can change the max-width value in the given code as per your requirements.
Regards, P-THEMES.
So after purchasing another licence recently I tried to set up the site, and was met by the API limit issue YET AGAIN (this is my 4th licence and the same issue persists).
So I have raised a support ticket to get this unblocked which will take around 24 hours for a response, and possibly a resolution.
To make matters worse, about an hour after TRYING to activate the theme with a legitimate licence key, I am then presented with a Threat of being reported to Envato and Google WTF P-THEMES!!!!!!
“You are now using an illegal license of Porto that violates to Envato license terms. Your website might be blocked or reported to Google about your illegal license. Please purchase a legal license through Envato.”
I am not using any licence because your API LIMIT is stopping me from using the product I have legitimately purchased!
This needs to be FIXED and swiftly, this is just downright ridiculous!
To say I am pissed off is an understatement. 
Hello, @StevenWillett,
Really sorry for the inconvenience that you faced the issue with working on our theme, but the issue you are facing is because of you tried to use the same license multiple times, and because of doing this, your server IP called our internal server again and again which makes it blocked and we did this because of restrict to use the license multiple times which is against Envato policy as well.
And now: For your issue, we replied back to your support ticket: #21586 so please check back to your support ticket reply now and then reply to it accordingly.
Regards, P-THEMES.
How can i change the text Shopping Cart – Checkout Order Complete
i see only [woocommerce_cart]
i cant find it to change it
https://csuithoorn.nl/afrekenen/Hello, @digitotaal-csu,
You have to change/translate it into the theme and woocommerce plugin language files, you can use the Loco translate plugin for it. Please read and follow the instructions written in this thread: https://www.portotheme.com/forums/topic/is-there-turkish-language-support/#post-731
Regards, P-THEMES.
Change Hamburger Menu Color phone help my
Hello, @luidemarco62,
You can change the Mobile Menu color from Porto >> Theme Options >> Menu >> Mobile Menu as per your requirements.
OR
You can use the Custom CSS code as well to change the color of the Mobile Menu Hamburger, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
#header .mobile-toggle {
color: red !important;
}
Regards, P-THEMES.
Hi, how do you update the plugins that come with the theme? Bakery is having problems with stripe woocommerce in the mobile version for this theme. Has this been fixed?
Hello
We confirmed WPBakery new version and changelog.
We’ll release as soon as possible. Kind regards.
Hello @everyone!!!
Recently we released Porto 6.9.0.
In this version, we focused on reducing the complexity that Porto had previously and increasing the UI/UX experience as much as possible.
Please apply patches. https://www.portotheme.com/wordpress/porto/documentation/porto-patcher/
For your contribution and our success !!! Kind regards.
Im having the same problem as matod. Ignore button is not working.
Hello @happycustomer
We’re very sorry about that. It’s a bit of a mistake. We’ll fix in 30 minutes. We will make sure that this does not happen in the future. Sorry again. Best regards.
Hello
We fixed this issue. Please apply patch. https://www.portotheme.com/wordpress/porto/documentation/porto-patcher/ Sorry again. Kind regards.
Having the same issue as Matod.- unable to edit products. I’m getting the “You Should Know” Popup where IGNORE does nothing.
MATOD – toggling all the WPBakery Shortcodes OFF on the speed optimise wizard allows you to edit your products,. You just can’t be Optmised and edit Products it seems.
Hello @happycustomer
We’re very sorry about that. It’s a bit of a mistake. We’ll fix in 30 minutes. We will make sure that this does not happen in the future. Sorry again. Best regards.
Hello
We fixed this issue. Please apply patch. https://www.portotheme.com/wordpress/porto/documentation/porto-patcher/ Sorry again. Kind regards.
NOW TO MAKE MATTERS WORSE – That annoying pop up on the add products page wont go away – IGNORE BUTTON does not work now since update! Not a caching issue….
We now cant add products because of this stupid pop up we have been asking for months to remove. WHY DOES IT HAVE TO BE ON THE PRODUCT PAGES????? FIX ASAP
EVEN AFTER DOING THE WHOLE REMOVAL OF SHORTCODES – THIS POP IN IS STILL SHOWING AND DOESNT LET YOU CLICK IGNORE – WE CANNOT LOAD PRODUCTS.
Hello, @matod,
Unfortunately. this is happening on your site only, we have tested it multiple times and did not face such issue, so we have to check and debug it on your site, Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello @happycustomer
We’re very sorry about that. It’s a bit of a mistake. We’ll fix in 30 minutes. We will make sure that this does not happen in the future. Sorry again. Best regards.
Hello
We fixed this issue. Please apply patch. https://www.portotheme.com/wordpress/porto/documentation/porto-patcher/ Sorry again. Kind regards.
Hi, the proto product is missing, so the front homepage from the demo are full of codes like: [porto_products view=”products-slider” columns=”6″ show_sort=”all” category_filter=”true” filter_style=”horizontal” use_simple=”” image_size=”full” count=”8″ el_class=”filter-products bg-white custom-nav-style-1 has-box-shadow cs-product-slider mb-0 px-lg-3 px-0″]. Please advise, thanks
Hello, @xling666,
Please make sure that you have Installed and Activated the “Porto Functionality” & “Page Builder plugin” on your site, If yes then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello @xling666
Thank you for contacting us. I heard you used the full site editing mode. So you can’t use the porto_products shortcode. But don’t worry about that. Porto posts grid widget also provides all functionality as well.
https://www.portotheme.com/wordpress/porto/documentation/porto-post-grid-widget/Please enjoy doing well with Porto theme Kind regards.
Hello, how to check if I have used full site editing mode? I have submitted a ticket, have you checked it, thanks
Hello @xling666
Please navigate to Porto >> Setup Wizard >> Full Site Editing and from there you can turn it ON/OFF, further you can read the description there as well.
Please refer to this screenshot: https://postimg.cc/SY815y2b
Regards, P-THEMES.
Hi，Team
After theme update including porto functionality, wpbakery can not be updated. Please advise how to update wpbakery?
Hello, @crazy_cube,
Please navigate to Porto >> Dashboard and from there unregister the theme and then again re-register the theme with the same purchase code, After that please navigate to Appearance >> Themes and from there, you have to click on the update link and it will update the theme for you on your site and then after that you have to update the plugins from Appearance >> Install Plugins one by one.
Hope it will solve your issue, Alternatively, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Support ticket is sent. I did what you said. But it will not let me upgrade the theme again because it was done successfully.
And also find out the issue in it and advise how to avoid it in the future, thanks
Hello, @crazy_cube,
We have solved and replied to your support ticket, please check back to your support ticket reply now and then reply to it accordingly.
Regards, P-THEMES.
Is there a auto update feature when you put out new updates?
Hello, @tpaolillo,
We have One-Click update option of the Theme, Please navigate to Appearance >> Themes and from there you have to click on the update link and it will update the theme for you on your site and then after that you have to update the plugins from Appearance >> Install Plugins.
Regards, P-THEMES.
Hello @tpaolillo
I am sorry about that feature. At present, our roadmap aims to update Porto with many issues(bugs) and user-friendly. We will also add auto-update feature in the future.
Kind regards.
hi is it possible to create two custom single product page layouts? One for a categorie with smart products and another for a categorie with other products?
Hello, @dennygoosensen,
Yes surely you can, please navigate to Porto >> Template Builder >> Single product and create your own Custom Layouts from there.
After creating the layout, you can simply assign it to your site on different categories products as per your requirements, please refer to this screenshot: https://postimg.cc/wyT3Xf5B
Regards, P-THEMES.
Good day, i have been trying to get my shop page to look like this https://www.portotheme.com/wordpress/porto/shop1-soft/shop/ but after installing the demo and trying everything i cannot get the category side bar with Categories and subcategories like this. How can i make my shop page exactly the same?
Hello, @MisterJinn,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Hi, please can you kindly give me list of plugins needed for full configuration of demo 8, the plugins to choose from are many and that makes things very confusing. i don’t want to install any plugin i cant use
Thank You
Hello, @Duangmal,
Please try to Install the plugins for Demo Shop 8 listed below:
Porto Functionality
WooCommerce
Page builder (WP Bakery, Elementor)
Contact Form 7
Dynamic Featured Image
Regenerate Thumbnails
Yith WooCommerce Ajax Search
Yith WooCommerce Ajax Wishlist
Yith WooCommerce Ajax Product FilterRegards, P-THEMES.
Hello thank you for the quick reply, please do i have to install both WP Bakery and Elementor as you specified here, two page builders in one demo ?
Thank you
Hello, @Duangmal,
No, you can not, we recommended to only using the single-page builder plugin to avoid confliction and inconvenience. Thanks for your understanding.
Regards, P-THEMES.
Hello thank you for the explanation
I noticed you also use visual composer to design the demos, is it advisable to use WPBakery and visual composer on Demo 8?
Will there be any conflicts if I use both of them on a single site?
i also activated visual composer addon, is this okay, or should I remove visual composer and the addon? For this demo Thanks
Hello, @Duangmal,
We recommended, please do not use the visual composer plugin as we have already removed it from the theme and there is no compaitability with it, and addons for the visual composer only needs for the visual composer plugin, so do not use both of them and only use the single page builder that is WP Bakery in your case.
Regards, P-THEMES.
Thank You
You’re Most Welcome!!
Im getting mulitple errors on the Wordpress Debug. “WordPress database error Table” among others. Your support site is down. Please advise.
Hello @IntaglioMarketing
Thank you for contacting us. I am sorry but why can’t you connect our support site? Please contact us again via https://www.portotheme.com/forums/forum/porto-multi-purpose-woocommerce-theme/
If you haven’t connected to the support site yet, please let me know.
Best regards.
you site locked me out. Won’t send me a ‘password’ reset link. Sorry!
Hello @IntaglioMarketing
Please try to log in to our support forum via Gmail Login: https://www.portotheme.com/forums/forum/porto-multi-purpose-woocommerce-theme/ and let me know the result.
Regards, P-THEMES.
