23187 comments found.
Hello, I have been using the ECHO Knowledge Base plugin for a long time with PORTO Theme and it worked very well but for some time now it has stopped working properly, the KB menu no longer appears. Will you restore compatibility with this plugin in future versions please? Best regards
Hello, @Ermane,
What exact issue you are facing with working our theme and that plugin? Could you please explain a bit more clearly, if possible via our support system with your site WP Admin Login details so that we will check it for you on your site, Please also share the small video clip of the issue as well.
Regards, P-THEMES.
Hello, thank you for the answer, The problem is that the ECHO Knowledge Base plugin gives a template that contains a menu that allows to navigate through topics. This menu is no longer displayed from versions of PORTO greater than 6.4.0 I had already contacted the support and had the answer below, that’s why I ask you if this plugin will be compatible again soon. ””The plugin you are using was compatible with the theme’s old version but not with the latest version and I have confirmed it from our compatible plugins list the plugin you are using for this doesn’t exist in the list.”“
Hello, @Ermane,
Ok, thanks for your explanation, I request you to please write it as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our dev team will check it and make it compatible with the upcoming updates of the Theme.
Thanks for your understanding.
Regards, P-THEMES.
Hello PT-Support2,
Version 6.9.3, it’s ok : - Fixed: Issue which the bulk menu function did not work (Feature Request)
Thank you very much !! I really appreciate *
Hello, @Ermane,
We’re glad to hear that version 6.9.3 is working fine for you. We appreciate your feedback regarding the fix for the bulk menu function issue. Our team is committed to addressing feature requests and ensuring a smooth user experience.
If you have any further questions or need assistance with anything else, please feel free to let us know. We’re here to help!
Regards, P-THEMES.
Please join our Discord Lesson
Hi,
i update the theme and all plugins, but the message when edit/create a page
You Should Know Now Your site has been optimized. We recommend to uncheck Optimize WPBakery & Shortcodes during page edit.
Don’t show this message again.
I click the IGNORE button but doesnt do nothing? Need help please. I already did REFRESH and APPLY PATCHES
Hello
First, update Porto theme and Porto functionality to latest version.
And go to Porto>Patcher, Click ‘refresh patches’ and ‘Apply patches’. If there is no patch file still, please contact us via https://www.portotheme.com/forums/forum/porto-multi-purpose-woocommerce-theme/ with your wp admin credentials.
And we’ll release Porto Theme 6.9.1 for this issue within 1~2 hours.
Please wait…
Kind regards.
ok, will wait
Hello
We already updated to Porto 6.9.1.
You can update the theme and functionality in Dashboard>Updates and Plugins menu.
Thank you for your understanding. Kind regards.
Perfect! thanks
You’re Most Welcome!!
Hello 1 Please I have a full license of WPBakery Page Builder and am thinking of activating it to enable me use the templates and back-end elements, but I want to find out first what the downside will be on the performance of the theme if any, And please if am to upgrade do I only need to activate the license?
2.Secondly the issue regarding the new patch you just released has it been fixed? Will it be fixed if I update the theme, my site is still new and under construction, I can update the theme if that will help.
Thank You
Hello, @Duangmal,
1. Activating WPBakery Page Builder may have an impact on your website’s performance depending on various factors such as:
Page Load Time:
Server Resources:However, with proper optimization, you can minimize the impact of WPBakery Page Builder on your website’s performance.
And If you want to update the plugin no need to activate it, and you will always get the latest update with the theme update, OR contact us via our support system, we will provide you with the latest update.
2. Yes, you can easily update the theme to the very latest version and then Apply the Patch.
Regards, P-THEMES.
Hi, just a quick query. We are getting this message “Now Your site has been optimized. We recommend to uncheck Optimize WPBakery & Shortcodes during page edit.” when trying to edit our product pages, I can’t find out where I can turn this setting off, I have ignored it for a while now but due to the recent update, the ignore button doesn’t work. I’ve tried display:none on the element but it doesn’t work.
Hello
Thank you for contacting us. Please apply patch. https://www.portotheme.com/wordpress/porto/documentation/porto-patcher/ Sorry again. Kind regards.
Hi, thank you so much for your quick reply. The patcher isn’t showing any patches even after refreshing the patcher. Thanks
Hi
First, update porto theme and porto functionality to 6.9.0.
And go to Porto>Patcher, Click ‘refresh patches’ and ‘Apply patches’. If there is no patch file still, please contact us via https://www.portotheme.com/forums/forum/porto-multi-purpose-woocommerce-theme/ with your wp admin credentials.
Kind regards.
Thank you. I have filled out a contact form with the required details. Site is buildersmerchant.com
Please can you update me on this as my staff can’t edit products or elementor templates. Thanks
Hello
We already updated to Porto 6.9.1 for fixing this issue.
You can update the theme and functionality in Dashboard>Updates and Plugins menu.
Thank you for your understanding. Kind regards.
Hi! Thank you so much for fixing this so quickly. How would I go about turning the message off completely? Thanks
Hello, @BMTilbury,
At that time, the modal doesn’t show for 7 days with cookies. You can not permanently disable it.
Regards, P-THEMES.
How to get ride of this banner or similar banners accross the theme:
I can’t find setting to hide theme. I can change theme with Elementor but can’t remove or hide it.
Hello, @titanmartae,
I can see you have the opened ticket for the same issue: #21666, and we have solved this issue for you in the ticket, please check back the support ticket reply and then reply back to it accordingly.
Regards, P-THEMES.
I have requested a ticket and my case is urgent, but nobody reply to my ticket!
Hello, @titanmartae,
Sorry for the inconveniance, but we have already replied to your support ticket, please check back to your support ticket reply now and then reply to it accordingly.
Regards, P-THEMES.
I can’t see any reply. My ticket id is #21666.
Hello, @titanmartae,
Just confirmed again, the reply has been sent, Please check and confirm again after clearing the cache or check the SPAM folder.
Regards, P-THEMES.
I got it. Thanks.
You’re Most Welcome!!
Is it possible to change the woocommerce tag description position after products instead of before ? https://prnt.sc/wuFAIGi-ycPJ
like this : https://prnt.sc/wb_w7fCo2Bf9 (this is for category but i want the same for woocommerce tags)
Hello, @sdjewels,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.tax-product_tag main#content {
display: grid !important;
}
.tax-product_tag .term-description {
order: 999 !important;
}
Regards, P-THEMES.
I know p-theme team have a lot of work but I’ve been waiting for a solution since a month for ticket 20599. Alex Jacky wanted my wp-admin information and I sended just 1 our later 4 day ago but still no response… Please fix this shit.
Hello I am very sorry for the late reply. I solved your tickets, please go back to support, and checked. Thank you for your understanding.
Kind regards.
Hello I need support, where can I get it? thanks (ticket or email)
Hello, @pereztroff,
Please create the support account on our forum here: https://www.portotheme.com/forums/forum/porto-multi-purpose-woocommerce-theme/ and then generate the support topic for your issue, our agent will get back to you as soon as possible.
Regards, P-THEMES.
I’m developing a wordpress site locally. When I try to activate the Porto theme on a fresh install of wordpress, I get the error: Fatal error: Uncaught Error: Undefined constant “AUTH_KEY”. Is the theme broken? There’s nothing else yet installed on my wordpress website – no plugins, nothing. How do I activate the theme?
Hello, @neophilous,
Please make sure that your server requirements must meet the latest theme minimum requirements as listed below and try again.
PHP version 7.4.
Memory Limit 256M or higher.
max_execution_time 600 or 1000
memory_limit 256M
max_input_vars 2000
post_max_size 64M
upload_max_filesize 64MRegards, P-THEMES.
I have the same issue as matod. The patch didn’t work. I’ve had to use CSS to disable the overlay so users can continue using the site. There really should be an option to disable this nag completely if required, it’s not helpful for everyone especially on a site that is already optimised, shouldn’t need to do it after every update. Thank you
Hello @gerbull001
https://www.portotheme.com/wordpress/porto/documentation/porto-patcher/First, update porto theme and porto functionality to 6.9.0.
And go to Porto>Patcher, Click ‘refresh patches’ and ‘Apply patches’. If there is no patch file still, please contact us via https://www.portotheme.com/forums/forum/porto-multi-purpose-woocommerce-theme/ with your wp admin credentials.
Kind regards.
Hi, Matod
I resolved it by unchecking all in the Theme option- Speed Optimize Wizard – WPBAKERY & SHORTCODES. It means do not chooose anything there. And then MUST click complie & continue step by step to the end of optimization.
If the above is working for you, do not do anything in the speed optimization wizard.
I mean once the above is working, do not let your customiers touch anything anymore.
Hello, @crazy_cube,
Thanks for sharing your experience here with others, it might help some other customers as well. Thanks for your collaboration and coopration, Keep enjoying and using porto.
Regards, P-THEMES.
Hello
Please am having difficulty with the logo setup. my uploaded logo is not displaying well on my site. i have tried different sizes and it kept coming back in a very small size
please can you tell me the proper settings and sizes for the logos? Icons i can understand but the logos are confusing
Thank you
Hello, @Duangmal,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
#header .logo {
max-width: 300px !important;
}
Note: you can change the max-width value in the given code as per your requirements.
Regards, P-THEMES.
So after purchasing another licence recently I tried to set up the site, and was met by the API limit issue YET AGAIN (this is my 4th licence and the same issue persists).
So I have raised a support ticket to get this unblocked which will take around 24 hours for a response, and possibly a resolution.
To make matters worse, about an hour after TRYING to activate the theme with a legitimate licence key, I am then presented with a Threat of being reported to Envato and Google WTF P-THEMES!!!!!!
“You are now using an illegal license of Porto that violates to Envato license terms. Your website might be blocked or reported to Google about your illegal license. Please purchase a legal license through Envato.”
I am not using any licence because your API LIMIT is stopping me from using the product I have legitimately purchased!
This needs to be FIXED and swiftly, this is just downright ridiculous!
To say I am pissed off is an understatement. 
Hello, @StevenWillett,
Really sorry for the inconvenience that you faced the issue with working on our theme, but the issue you are facing is because of you tried to use the same license multiple times, and because of doing this, your server IP called our internal server again and again which makes it blocked and we did this because of restrict to use the license multiple times which is against Envato policy as well.
And now: For your issue, we replied back to your support ticket: #21586 so please check back to your support ticket reply now and then reply to it accordingly.
Regards, P-THEMES.
How can i change the text Shopping Cart – Checkout Order Complete
i see only [woocommerce_cart]
i cant find it to change it
https://csuithoorn.nl/afrekenen/Hello, @digitotaal-csu,
You have to change/translate it into the theme and woocommerce plugin language files, you can use the Loco translate plugin for it. Please read and follow the instructions written in this thread: https://www.portotheme.com/forums/topic/is-there-turkish-language-support/#post-731
Regards, P-THEMES.
Change Hamburger Menu Color phone help my
Hello, @luidemarco62,
You can change the Mobile Menu color from Porto >> Theme Options >> Menu >> Mobile Menu as per your requirements.
OR
You can use the Custom CSS code as well to change the color of the Mobile Menu Hamburger, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
#header .mobile-toggle {
color: red !important;
}
Regards, P-THEMES.
Hi, how do you update the plugins that come with the theme? Bakery is having problems with stripe woocommerce in the mobile version for this theme. Has this been fixed?
Hello
We confirmed WPBakery new version and changelog.
We’ll release as soon as possible. Kind regards.
Hello @everyone!!!
Recently we released Porto 6.9.0.
In this version, we focused on reducing the complexity that Porto had previously and increasing the UI/UX experience as much as possible.
Please apply patches. https://www.portotheme.com/wordpress/porto/documentation/porto-patcher/
For your contribution and our success !!! Kind regards.
Im having the same problem as matod. Ignore button is not working.
Hello @happycustomer
We’re very sorry about that. It’s a bit of a mistake. We’ll fix in 30 minutes. We will make sure that this does not happen in the future. Sorry again. Best regards.
Hello
We fixed this issue. Please apply patch. https://www.portotheme.com/wordpress/porto/documentation/porto-patcher/ Sorry again. Kind regards.
Having the same issue as Matod.- unable to edit products. I’m getting the “You Should Know” Popup where IGNORE does nothing.
MATOD – toggling all the WPBakery Shortcodes OFF on the speed optimise wizard allows you to edit your products,. You just can’t be Optmised and edit Products it seems.
Hello @happycustomer
We’re very sorry about that. It’s a bit of a mistake. We’ll fix in 30 minutes. We will make sure that this does not happen in the future. Sorry again. Best regards.
Hello
We fixed this issue. Please apply patch. https://www.portotheme.com/wordpress/porto/documentation/porto-patcher/ Sorry again. Kind regards.
