12811 comments found.
Hi i am having issues with my Checkout page, when a user clicks to book a tour, the book now button does not redirect to checkout page it just loads back to the homepage but i set the checkout page correctly under theme options
Hi,
You need to create checkout page and set it to use.
https://travelerwp.com/booking-options/Regards
Hi, Shine support, I have done just that and still it doesn’t redirect to the checkout page when someone selects a specific tour for booking. In addition, I have the following critical issues on my site health status how do I fix this?
“2 critical issues Critical issues are items that may have a high impact on your sites performance or security, and resolving these issues should be prioritized.
An active PHP session was detected Performance A PHP session was created by a session_start() function call. This interferes with REST API and loopback requests. The session should be closed by session_write_close() before making any HTTP requests.
The REST API encountered an error Performance The REST API is one way that WordPress and other applications communicate with the server. For example, the block editor screen relies on the REST API to display and save your posts and pages.
When testing the REST API, an error was encountered:
REST API Endpoint: https://bluedeserttravel.com/wp-json/wp/v2/types/post?context=edit REST API Response: (http_request_failed) cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received”
Hi,
You can post ticket on our support system here: https://shinehelp.travelerwp.com/
Then our support team will check it for you better.
Regards
Hi i have posted this ticket almost 4 days ago and your support still never replied back and this is very frustrating since the client keeps asking for update and i cant provide them with any given that i am still waiting for you guys to check me this issues
We have replied to your ticket already.
You should check the ticket again.
Regards
HI
It is time to remind you that the bug with DISCOUNT BY NUMBER OF DAYS (Rental) was reported months ago, but was not fixed on the latest 2-3 updates !!!
https://www.youtube.com/watch?v=q9SIwD-9K4Y – Discount by number of days still does not work - 100 % discount is calculated on every rental booking on the site (with or without discount option set by partner) - Hotels elements (as room No) are displayed on booking page (for rental)- Discount rate does not show on single rental page
With the latest update, there is a problem with hotel room (discount) as well
https://www.youtube.com/watch?v=CHYP_cPel-kDo you have any plans to fix this problem in the near future ?
P.S. i ALREADY SENT SEVERAL EMAILS TO YOUR SUPPORT EMAIL… BUT WITHOUT ANY FEEDBACK !!!
Hi,
You can post ticket on our support system here: https://shinehelp.travelerwp.com/
Then our support team will guide you use all the theme feature better.
Regards
Hi I am interested to buy this theme in order to make a website with excursions. But I want to be able for my associates to be able to register login and manage their excursions. So it will have different business owners with their excursion and I will sell those. Is this possible?
Hi,
You can refer our document for Partner feature if it meet your requirements
https://travelerwp.com/how-to-set-up-partner-feature-on-your-website/ https://travelerwp.com/how-to-create-a-new-tour-from-partner-dashboard/Regards
What’s the difference between a Tour and an Activity?
They are most the same.
Just different a bit in the function.
Regards
Hello, I want to buy a theme for hotel reservations and flights that allows hotel owners to display their products with us. Abdelrahman Belal Mob : 00966530504265
Hi,
Our theme supported Hotel service and partner feature to allow hotel owners create/display their hotels in the site but there is no Flight service yet.
Regards
What about booking flights? Is it possible for every hotel owner to have his own independent account that knows how much he has? Is it possible for the hotel owner to offer to market the rooms for a commission?
Hi,
You can refer our document for Partner feature if it meet your requirements
https://travelerwp.com/how-to-set-up-partner-feature-on-your-website/ https://travelerwp.com/how-to-create-hotel-room-from-partner-dashboard/Regards
Where is the documentation for this theme please? the link doesn’t work: https://docs.travelerwp.com/
We have moved it to https://travelerwp.com/documents
Regards
In mobile view (emulated in chrome) hotel search, rental search, etc the buttons for filter and sort and date don’t work at all. This is with elementor mixmap demo and similar. Modmix or similar demo have an issue with map popup (in some cases). Please carefully check your demos!
Thank for your information.
We will check it immediately.
Regards
Hi there lovely theme you got here, great job! I think I am going to purchase but I have a question.
Can I add Airport transfers in this theme? Can I customize to add pickup location, drop off location, pickup time, number of bags and set different prices based on the pickup location?
Please advise, and many thanks in advance.
Hi,
Yes, you can do it with Car Transfer feature of the theme.
Regards
Hi thank you for your response. I just want to virify that I will be able to add the following fields as they are not in the demo.
1. When booking a car transfer, can I add fields for pickup time, pickup location, drop off location, number of luggages, flight number, flight arrival time, etc.?
2. For Tours, can I add pickup location and pickup time as well?
Thank you.
Unfortunately, it is not possible to do that.
Regards
Ok, I understand. However, can I pay you guys to have those customization done, or pay any other person to do so? Will the theme allow for such customization to be done?
Unluckily, We don’t customize jobs anymore.
Thank you.
1. Is the theme compatible with WP Toolset? 2. Can I add/remove fields? 3. Can I change the icons that come up in the ” Rental” page and from where?
Hi,
1. We have not tested with that plugin yet.
2. Which field do you want to add/remove?
3. Which icon do you want to change?
You can post ticket on our support system here: https://shinehelp.travelerwp.com/
Then our support team will guide you use all the theme feature better.
Regards
a question before buying, the project is for a tour agency. I need that when processing the payment you request personal data such as name, surname and ID of EACH OF THE PARTICIPANTS. That is to say, if the user reserves 6 people, at the end of the purchase, he asks for that information of the 6 people who will go. That’s possible?
Hi,
Our theme supported to insert guest name in booking form of the tour before checkout.
Regards
Can you do that customization? how much would it cost me?
I think I don’t understand the question. I need that if there are 6 people in the cart that it asks for the data of all 6, not just one. Is this possible?
I repeat again. I give you an example. there are two 3 adults and 3 children. I need you to ask for the data of the 6 in total, name, last name and email. understand what I need.
I await your response to be able to buy
It is not possible to do that.
Regards
Dear Support Team,
I am building the website using Elementor. After all modification and changes when i click on the update button it is updated in the backend but when i visit the front end changes are not reflecting quickly it takes around 3 to 4 hours. Can you please tell me the reason why this is happening. I have cleared the cache and cookies of the browser also but the problem is not resolved till now.
Please refer this topic to clear cache from elementor
https://elementor.com/help/caching-prevents-live-site-from-showing-changes-in-editor/Regards
Hello. I am unable to unpack my theme in wordpress.
Hello
Before install theme and import demo data, please be sure your server meet our requirement bellow to make it work normal:
https://travelerwp.com/what-are-the-travelers-requirement-system/Please check your site again.
https://www.youtube.com/watch?v=_N6YQV4TDh0&list=PLKwVkOFkT-MYozhDeR8PKarhL7To_9npN&index=2Thanks
Hello. We use woocommerce payment but after checkout we get ’’ Sorry! Your cart is currently empty.” what is the problem please
Hi,
You can follow our document to set up payment method for your site
https://travelerwp.com/how-to-set-up-checkout-options-and-payment-methods/Regards
Dear Support, Following a comment of webvistadevelopers you have answered 14 days ago that you might consider in future Updates. I am contacting you as its primary functionality for rental agencies to be able to set minimum or maximum bookable dates. For example a client of mine requires to be able to set the booking to be minimum of 2 days.
And a second request/comment the function of From “Price” that displays for each car. Shouldn’t it be From the least Price according to days and not on the single day pricing ? i.e: 1 Day : 1000 2-5 Days: 800 per Day 5-15 Days: 500 per Day
and on the front end to display From: 500 per Day instead of 1000 per Day ?
Looking forward for your answer.
Best Regards, Plexsites.
Hi,
You can post ticket on our support system here: https://shinehelp.travelerwp.com/
Then our support team will guide you use all the theme feature better.
Regards
Pre-purchase questions here: 1. Do you support different country-specific payment gateways? 2. Does the theme support deposit/partial payments? 3. Is there a possibility of group pricing for tours? Decreasing prices acc. to number of pax 4. Is the theme compatible with Polylang? 5. Is there a possibilty to set minimum people for booking a tour?
Hi.
1. You can refer our document for all supported payment gateways
https://travelerwp.com/how-to-set-up-checkout-options-and-payment-methods/2. It is already supported.
3. It is possible.
4. Our theme is only supported WPML plugin.
5. It is possible.
Regards
Thank you
Dear shine team! Regarding to your message, how it is possible I have created ticket on your system 3 weeks ago? I tried install theme last week, it is not possible. Maybe there is a securtiy problem on your ticket system! Please contact with me this mail: abdyevnihad@gmail.com . There is a big misunderstanding!
Our team has sent you an email.
Please check.
Thank you/
I didnt get any e-mail. I have sent you an e-mail (to contact@shinetheme.com mail address) with all details about problems. Please check and answer it.
Hi, your this website not working https://docs.travelerwp.com/
your this website not working https://docs.travelerwp.com/
make theme update add car limousine chauffeur service and search form
please…......?
We will collect more requests about this feature and consider adding it to the theme.
Thank you for your recommendation.
Regards
Pls ask your support staff reply ticket: it’s already 4 days no reply from you guys.
Ticket ID: 61258 Ticket ID: 61107
You have created too many tickets.
Please wait for our response for all of them.
Thank you.
I have noted it down and passed it to the dev team.
We will collect more requests about this feature and consider adding it to the theme.
Thank you for your recommendation.
Regards
