23187 comments found.
Hello! I made an update to the Porto theme and the color of the menu in the header and the buttons on the site changed to blue, the original color of the theme. I tried to change this color back to black from the theme settings in “skin”, but the blue color does not appear anywhere so I can change it. Where else could I try to change the color from blue to black? Thank you!
Hello, @ursacescu,
Could you please share the page URL where you are having that issue and also the screenshot of the issue so that I will check it for you on your site and help you out accordingly.
Regards, P-THEMES.
Thanks for the reply. My website is: https://evio.ro/ . There you will be able to see the blue color in the header and on the icons in the sidebar of the product page. I also encountered a problem that you will be able to notice: I checked that the cart icon should be active in the sticky header, but both on mobile and on the desktop when I scroll down the site, the cart disappears from the sticky header . Thank you!
Hello, @ursacescu,
Let me try to explain it to you, when you save any changes from theme options, it rewrite those changes to the porto-styles folder files which are responsible for the site CSS to work. So sometimes because of file permission issue, sometimes server cache issue, sometimes site cache plugins issues, sometimes because of any server restriction issues, sometimes third party plugin confliction issue, that could be any reason from the above ones, the files under porto-styles folder does not update with the new changes from theme options, so that is why in that case, we recommended to delete that folder of porto-styles and then click on save changes button again from the theme options, so that it will create the same new folder with same files again at the same place but with new changes from the theme options.
Hope this make sense now and claer enough.
Otherwise, please contact us via our support forum with your site WP Admin URL and Credentials so that our experts will check and help you out in solving your issue.
Regards, P-THEMES.
OK. I will try right now. Thank you for help!
You’re Most Welcome!!
Why my question is deleted? Even after your reply to it. Well after trying different versions of the theme and different versions of WP, it seems a compatibility issue that stops the whole WP from working.
Any ideas?
Hello, @SolutionsDev,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
This is a local development server and not accessible.
Hello, @SolutionsDev,
Unfortunately, without testing the issue on your site, we are not able to duplicate it as that issue only appears on your site, so we suggest you to please clone your site as a test site on live server and then share the Logins with us via our support forum so that we will be able to check it for you and help you out.
Regards, P-THEMES.
good day
please i need to ask you why we didnt receive the update for the wp-bakery plugin
thanks
Hello, @captain1986,
We will update the plugin file soon on our internal server, so that you can directly update it on your site from Appearance >> Install Plugins.
For now, we suggest you to please contact us via our support system so that we will provide you with the latest plugin update and you can update it manually on your site.
Regards, P-THEMES.
Hi, i hahe installed on my own server nginx and php 8, i have change the port of wordpress for security reason. But if i install porto theme it make a critical error… I f i install another theme which don’t need to communicate with your server for licence it works. So can you tell me how to do for making working my installation of porto in that configuration ?
Maybe you can give me the adress and wich port you need, then i can open it ?
Hello, @alexissatok,
Our internal server address is: 162.144.217.30 please allow this IP and try again. Alternatively, please try to set the setting and port as default previous and check back again.
Regards, P-THEMES.
Thx for anwering but :
Hi, i removed the firewal and i set the defaut wordpress port and i still have this message
Fatal error: Uncaught Error: Undefined constant “FS_CHMOD_FILE” in /var/www/vhosts/pesageonline.com/wp-content/themes/porto/inc/admin/ReduxCore/inc/class.redux_filesystem.php:213 Stack trace: #0 /var/www/vhosts/pesageonline.com/wp-content/themes/porto/inc/admin/ReduxCore/inc/class.redux_filesystem.php(128): Redux_Filesystem->do_action() #1 /var/www/vhosts/pesageonline.com/wp-content/themes/porto/inc/admin/ReduxCore/inc/extensions/custom_fonts/extension_custom_fonts.php(88): Redux_Filesystem->execute() #2 /var/www/vhosts/pesageonline.com/wp-content/themes/porto/inc/admin/ReduxCore/framework.php(2332): ReduxFramework_extension_custom_fonts->__construct() #3 /var/www/vhosts/pesageonline.com/wp-content/themes/porto/inc/admin/ReduxCore/framework.php(317): ReduxFramework->_register_extensions() #4 /var/www/vhosts/pesageonline.com/wp-content/themes/porto/inc/admin/theme_options/settings.php(39): ReduxFramework->__construct() #5 /var/www/vhosts/pesageonline.com/wp-content/themes/porto/inc/admin/theme_options/settings.php(26): Redux_Framework_porto_settings->initSettings() #6 /var/www/vhosts/pesageonline.com/wp-content/themes/porto/inc/admin/theme_options/settings.php(4587): Redux_Framework_porto_settings->__construct() #7 /var/www/vhosts/pesageonline.com/wp-content/themes/porto/inc/admin/theme_options.php(39): require_once(’...’) #8 /var/www/vhosts/pesageonline.com/wp-content/themes/porto/functions.php(61): require_once(’...’) #9 /var/www/vhosts/pesageonline.com/wp-settings.php(591): include(’...’) #10 /var/www/vhosts/pesageonline.com/wp-config.php(96): require_once(’...’) #11 /var/www/vhosts/pesageonline.com/wp-load.php(50): require_once(’...’) #12 /var/www/vhosts/pesageonline.com/wp-admin/admin.php(34): require_once(’...’) #13 /var/www/vhosts/pesageonline.com/wp-admin/themes.php(10): require_once(’...’) #14 {main} thrown in /var/www/vhosts/pesageonline.com/wp-content/themes/porto/inc/admin/ReduxCore/inc/class.redux_filesystem.php on line 213
also for information OS is debian11
Hello, @alexissatok,
Could you please contact us via our support system with your site WP Admin and Cpanel Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi!
I don’t understand very well what this two option do to existing page?
- Refresh templates information (This tool will reset the information about Porto templates used in pages, posts, sidebars, menus, etc.)
- REFRESH TEMPLATES (Refresh Templates’ display conditions This tool will reset the display conditions for all templates.)
I’ve been using porto for 5 years and some things on the site work differently than when i tested on a “fresh” installation. I would like to update the old (porto) site, but installing from scratch is not an option.
Thank you
Hello, @igorjup,
1. The content you created under Porto >> Template builder has been assigned to some sections, and pages on your site, and that option you indicate will refresh the information such as if you change the content of those templates.
2. Same as like point 1, it will refresh the conditions of those templates.
You can duplicate/clone your site as a test site and then apply the update on it, and if everything will go smoothly then you can follow the same on your live site, please refer to our theme documentation on the update here: https://www.portotheme.com/wordpress/porto/documentation/update-theme/
Regards, P-THEMES.
Good day,
I have a question supported porto theme no <!-more->
If I use the tag ”<!-more->” in “Edit category” it doesn’t work, what could be the reason?
Hello, @digitotaal-csu,
Could you please check it once with activating the default WordPress Theme like Twenty Twenty Three, just to make it sure that the issue is with our theme or not?
Regards, P-THEMES.
I have selected the theme “Twenty Twenty Three”, then unfortunately it does not work either
Hello, @digitotaal-csu,
That is the main point, this confirms that the issue is not related to our theme and we suggest you to contact WordPress support for this concern, as when it will work fine with the default WordPress Theme, it should also work fine with our theme as well.
Regards, P-THEMES.
what’s the difference between the demo shops which are being referred as marketplace and those which none. for marketplace use?
Hello, @projectmano,
A demo shop that is referred to as a “marketplace” typically has features that allow multiple vendors to sell their products on the same platform. In other words, the marketplace acts as an intermediary between buyers and sellers, providing a platform for vendors to showcase their products and for buyers to browse and purchase them.
On the other hand, a demo shop that is not referred to as a “marketplace” may only showcase products from a single vendor or company. It may not have the functionality to allow multiple vendors to sell on the platform.
Regards, P-THEMES.
Well thank you. But I saw in another answear that can works only with manual installation. Which are this settings, if they do, and does shop 36 works for marketplace by default because there is no refference to wcfm or dokan as the shop22
Hello, @projectmano,
Yeah there is no such reference, and yes if you have to use the WCFM, then you have to Install the plugin and configure it as per your requirements, there is no pre settings for the plugin.
Regards, P-THEMES.
In an older version posts does not have the featured image show in content area, while when updating the theme to the latest it shows the featured image on top of the post.
There does not seem to be a setting to remove/hide it. What is the best way to hide all featured image in the content area, but keeping it in the post archives?
Thanks,
Hello, @SolutionsDev,
Could you please share the URL of the page from where you want to remove that featured image from the post so that I will check and assist you accordingly?
Regards, P-THEMES.
I am sorry that it is a local development server and cannot be shared. This is a standard featured image.
Hello, @SolutionsDev,
Ok, then to remove the featured image of the post from the single post page only, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.single-post .post-image.single {
display: none !important;
}
Regards, P-THEMES.
Thanks for the quick reply. I will apply the code and get back to you.
Sure take your time.
This just worked fine. Thanks
You’re Most Welcome!!
reset my license please. I need to change domain
Hello, @Pixel_7Star,
Could you please share first eight digits of your theme purchase code with me here, so that I will try to look it into our database and will reset it for you.
Regards, P-THEMES.
Hello, For an online store we are using the Shop Demo 1 template. I am interested in exactly what sizes the theme uses, because I notice that the theme creates over 40 separate sizes for each photo uploaded to the site. For example, a product photo starts at 32×32 pixels. This is filling up disk space on my hosting which is not good. My request is that you tell me the exact dimensions of the images that use the theme and how I can limit the creation of unnecessary dimensions. Greetings and Thanks
Hello, @gs-webcreator,
By default, WordPress generates three sizes of each image that you upload. Themes and plugins can generate additional image sizes which can easily push the number between 5 – 10. If you have a lot of image-based content on your site, then after a while this may increase your storage needs and backup file size.Please read and follow the instructions written in the below-given docs:
https://www.wpbeginner.com/wp-tutorials/how-to-prevent-wordpress-from-generating-image-sizes/
https://premium.wpmudev.org/forums/topic/wp-is-creating-multiple-files-for-every-image-uploaded-more-than-4/
https://www.templatemonster.com/blog/fighting-duplicate-images-wordpress/
https://cloudinary.com/blog/how_to_prevent_wordpress_from_generating_multiple_images
https://wordpress.org/plugins/image-sizes/
And Regarding Theme generating Image Sizes, Please add the following code in the child theme’s functions.php.
add_action( 'after_setup_theme', 'porto_child_setup', 11 );
function porto_child_setup() {
remove_image_size('blog-large' );
remove_image_size( 'blog-medium' );
…
}
Please add “remove_image_size” functions with the image sizes to remove in … position in the upper code.
Regards, P-THEMES.
Wordfence scan result: The Plugin “Dynamic Featured Image” appears to be abandoned Plugin Name: Dynamic Featured Image Current Plugin Version: 3.7.0 Last Updated: January 29, 2021 Details: It was last updated 2 years 2 months ago and tested up to WordPress 5.6.10. Plugins can be removed from wordpress.org for various reasons. This can include benign issues like a plugin author discontinuing development or moving the plugin distribution to their own site, but some might also be due to security issues. In any case, future updates may or may not be available, so it is worth investigating the cause and deciding whether to temporarily or permanently replace or remove the plugin ........ Why Still recommend this plugin ?
Hello, @bakulutu,
It is generally recommended to keep your website and its plugins up-to-date to ensure security and compatibility with newer versions of WordPress.
Although the plugin has not been updated for more than two years, it does not necessarily mean that it poses a security risk or that it will not work with newer versions of WordPress. It could still function properly for the time being, but the longer it remains unmaintained, the greater the chance it will become incompatible or vulnerable to security issues.
So we will try to reach out to the plugin Author officially and ask to update the plugin as soon as possible to make sure its compatibility with the latest WordPress.
Regards, P-THEMES.
Hi! How i can change the color of the menu icon? Im using a pop up menu. https://ibb.co/KqqnLjj
Hello, @Jettools,
You can change its color from Porto >> Theme Options >> Menu >> Mobile Menu >> Mobile Menu Toggle as per your requirements.
OR
You can change it using the Custom CSS as well, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
#header .mobile-toggle {
background-color: yellow !important;
color: red !important;
}
Note: You can change the color in the given code as per your requirements.
Regards, P-THEMES.
Thats not the correct way to change the icon color. Im using popup main menu so the icon is showing on all devices. There must be a different way to change the color.
Hello, @Jettools,
Ok, then could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out?
Regards, P-THEMES.
External URL on post not working!! I put the link and post format LINK, bit it doenst work…. On Porfolio tab it works ok
Hello, @cutmim,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, I’ve created some custom post types with a plugin. Is it possible to add “Porto Skin Options” and “Porto View Type” to these?
Hello, @Jonas-Delfi,
Unfortunately No, this is not possible as the Porto Skin Options and Porto View Options are only for the Porto own Posts, Products, Pages and Custom Post Types.
Regards, P-THEMES.
Hello, I’m currently trying to design the layout of many similar pages and I’m struggling to figure how to change the breadcrumb/logo/menu background photo to full width since the logo and menu items are not fully visible. Basically, I’d want the breadcrumb background photo full width, not contained while keeping the page content still contained. Where do I fix that? I tried messing around the Porto > “Theme Options” > “Layout” but it screwed up the home page and other pages but luckily I returned to original layout so I’m stuck.
Hello, @seanthadlock,
Please navigate to Porto >> Theme Options >> Layout and set:
Site Layout Mode as "Container"Page Layout as "without sidebar"Banner Wrapper as "Wide"By following the above setting, your page will be contained and the breadcrumbs will of full width.
If still you need our help, then please contact us via our support forum with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Unfortunately, my settings are already the same as your suggestion. I’ve reached out to Support Forum just now. Thanks.
Hello, @seanthadlock,
Ok Great!! Now, please be patience, once your support ticket will be resolved, you will get the reply to your support ticket accordingly.
Regards, P-THEMES.
With the latest updates there are problems between Bakery and Stripe in the mobile version. Does this happen to anyone else?
Hello, @Hipercaza,
Could you please contact us via our support system with your site WP Admin Login details and explain your issue in detail there, if possible with some screenshots for our better understanding so that we will check and assist you accordingly.
Regards, P-THEMES.
Which plugin is bundled for color/image swatches. I reviewed your video https://jumpshare.com/v/JaN1yVjlgnoYfnsISo9J . I already using another theme and want to move to porto and studying my gaps. I see same configuration but i am not sure if it is “Variation Swatches for WooCommerce” https://wordpress.org/plugins/woo-variation-swatches/ . What i need and not clear in your demos is if you support changing product image whith selected variance beside the original product gallery ?
Hello, @esaesa,
First of all, thanks for showing your interest in Porto WordPress 
Thank you for reaching out to us regarding the color/image swatches functionality of our theme. We are pleased to inform you that our theme comes with pre-built and default functionality for using color/image swatches without requiring any additional plugins.
Furthermore, we confirm that our theme allows users to set different images for different variations, and when a particular variation is selected, the selected variation image will be displayed instead of the main product image. This functionality is also a default feature of our theme.
Regards, P-THEMES.
Do you have a demo for such selection functionality as i checked some of your demo like this https://www.portotheme.com/wordpress/porto/shop4/product/brown-women-casual-handbag/and all without image change. Also do you support dual color swatches
Hello, @esaesa,
Please watch this video I have captured for you: https://streamable.com/k8ml8o
Hope this will clear your thoughts…
And what do you mean by dual-color swatch?
Regards, P-THEMES.
Thanks. But the demo showed me that no dual color functionality. Am i right?
Hello, @esaesa,
Unfortunately no, there is no such built-in functionality, so you have to try with any third-party plugin which better meets your requirements.
Regards, P-THEMES.
After latest update, the footer twitter widget started showing tweets of “swtheme”, I checked the API settings, they were intact, not sure what is wrong. :\
Hello, @webnita,
If your Twitter widget is displaying tweets from an account that you did not intend to show, it’s possible that the account in question is using a hashtag or keyword that is triggering the display of their tweets in your widget.
Here are a few steps you can take to troubleshoot this issue:
1. Check the settings of your Twitter widget and make sure that the correct Twitter handle or hashtag is entered. Double-check the spelling and capitalization.
2. Check if the tweets displayed on the widget are coming from retweets or replies to the account you intended to display. In this case, it’s possible that the retweets or replies include the keyword or hashtag used in your Twitter widget, which is why they are being displayed.
3. If you are still unable to figure out the issue, try refreshing your browser cache or clearing your browser cookies. Sometimes, old data can cause issues with the widget display.
4. Finally, if none of the above steps work, then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, how can I manage my licences. I will change my site to another domain.
Hello, @vapis,
You can manage your licenses here on this site: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
Thank you!!!
You’re Most Welcome!
I’m having trouble translating the theme into Portuguese, for example the add to cart button, among other translations. how do I do ? I’ve tried using the plugin loco translate, but it doesn’t work. judge me please.
Hello, @bellaflex,
If you are using the Loco translate plugin then please follow the below procedure:
Please use the Loco translate plugin on your site. After installing the plugin please Navigate to Loco >> Themes >> Porto >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Woocommerce >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Porto -functionality >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
https://wordpress.org/plugins/loco-translate/
Note:
1. Custom (recommended)2. This is Loco’s protected folder under “wp-content/languages/loco/” which is safe from automatic updates and provides priority over the above locations. https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#order
If this folder doesn’t exist you may need to create it and ensure it has the correct permissions.
https://localise.biz/wordpress/plugin/manual/filesystem
If the issue still exists then please send me the WP admin login details of your site through our support forum so we will check and solve the issue for you.
Regards, P-THEMES.
