23187 comments found.
Hi, What should we do so that the top bar mobile does not appear in shop 36? thanks
Hello, @drcslm,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site now after clearing the browser cache.
@media(max-width: 767px){
#header .header-top {
display: none !important;
}
}
Regards, P-THEMES.
Hi. Questions before purchase
1. All demo data contain elementor version or some of them contain only wp backery?
2. Are this theme contain the products compare plugin or some logic for this?
Hello, @degorych,
First of all, thanks for showing your interest in Porto WordPress 
1. We have the demos with Elementor and with WP Bakery as well, you can check them here: https://www.portotheme.com/wordpress/porto_landing/ and please check this screenshot: https://postimg.cc/zyQ6DcqF
2. We have integrated the “YITH WooCommerce Compare” plugin in our theme for the compare functionality.
Regards, P-THEMES.
I just bought the product and the installation caused problems, please repair it, I don’t have much time to waste and wait to finish my project. https://prnt.sc/oNfjh8RTg3Oa
Hello
Thank you for contacting us. Sorry for inconvenience with the theme. Could you provide me your credentials via forums? Sorry again. Kind regards.
Hello Thank you for contacting us. No, in theme, only shows placeholder image for porto. There is no theme settings.
Kind regards.
Thank you for your kind answers, but I no longer understood. Can you help me how to change the place holder image of the products that do not have an image that has the Porto logo? I attach a screenshot of the Home of my page and the sample of the images that I want to change. I hope you can help me. https://ibb.co/rbqf36r
Hello
Sorry for inconvenience with the theme. Porto don’t have any options to change the placeholder image. Sorry again and we’ll add in upcoming version. Please enjoy doing well with Porto Theme. Kind regards.
Entiendo no hay ningún problema, lo haré manualmente. Si pueden avisarme cuando hagan la corrección
Entiendo no hay ningún problema, lo haré manualmente. Si pueden avisarme cuando hagan la corrección
Entiendo no hay ningún problema, lo haré manualmente. Si pueden avisarme cuando hagan la corrección.
Hello, @gera3391,
Thanks for your understanding, You can always track our theme changelog for the new version release: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
Hello our @customers!!!!
AI is the future.
Porto 6.8, 6.9 comes with AI.
Customers can also see here.
And Elementor includes a new natively integrated AI product, available as a free trial starting in Elementor 3.13.
Benefit from a wide array of use cases available from directly within the Editor to transform the way you build websites.
There is a huge bug in the new version.
In sidebar.php in does not enter the if loop: if ( in_array( $porto_layout, porto_options_sidebars() ) ) :
because $porto_layout=fullwidth, even if in Page Layout it is set to Right Sidebar.
$porto_layout=fullwidth is by the way also not included in the porto_options_sidebars()
Please fix it
Hello @alex
Thank you for contacting us. And sorry for inconvenience with theme.
As you know, you can set the page layout in many places( Theme options(general), special page layout(single product, shop layout or custom post type layout). And also in page meta box, you can set.
So please consider again and if you have any issue still, please contact us via forums with your credentials.
Kind regards.
I set every layout to right sidebar, but I still get porto_layout=fullwidth. It worked before I performed the theme update, but now it does not work.
Hello, @alexandrujecan88,
Could you please contact us via our support forum with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
hello, thanks for the amazing theme, is there a way to translate the theme options using polylang …for multilangual usage
Hello, @gounaneaghiles,
Sorry to say that, but this is not possible to translate the WP Backend into multi languages. For more information, please contact the Plugin author support about this.
Regards, P-THEMES.
just letting you know the bulk select in the menu area not working
Hello
Thank you for contacting us.
Sorry for about that, we’ll check as soon as possible. Kind regards.
Hello!
Can this type of header menu be achieved with porto? https://us.ecoflow.com/
For example, if you go to Smart Devices, you have on the left GLACIER, BLADE etc., which changes the content.
Is this doable with Porto?
Hello, @Snupx,
Yes you can achieved your desired result using Porto Header Builder functionality, you can create your own header layout as per your requirements.
Please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/?s=header+builder
Regards, P-THEMES.
I am using a development staging hosting. This is a new hosting that I am moving to because I was not able to update the WP implementation with Porto theme.
Everything worked fine with the older settings, but when trying to update, I got many types of issues; after consistent trials, I am able to update WP Core, Woocommerce & some other plugins.
The issues I am now facing is that when I update Porto theme from 4.5 to 6.9.1, the menu would not show selected styles and the main page with mainly used WP Bakery page builder to construct is a mess, nothing in place and every element is spread over the width of the screen.
I updated the plugins that are part of Porto theme using different methods like updating directly or removing then re-install then import setting for the theme, but all tries have not changed anything.
The same implementation with all the updates/upgrades are working somewhere else without any issues, only on this hosting where the problems are.
What could cause this? Is there anything on server that have been missing on the new host to create these issues?
I will have to remove this and restart from the beginning. Any suggestions would be appreciated.
Thanks,
Hello, @SolutionsDev,
Well we do not know which method you have used to migrate your site, might be the migration did not placed properly.
So we have to check it on your site, Could you please contact us via our support forum with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out accordingly.
Regards, P-THEMES.
hi when i come to the menu i can’t reach to click on the submenu it closes immediately. default theme shop 36
https://ibb.co/JBkSw43Hello, @drcslm,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out?
Regards, P-THEMES.
hi, How can I add a thumbnail image to the toggle menu?
https://ibb.co/R4d1F9MHello, @drcslm,
You can use/set the FontAwesome icons beside those menu icons as per your requirements, you can copy the icon code from our site: https://www.portotheme.com/wordpress/porto/shortcodes/icons/
And then you can use the code into the Menu item by editing it as shown in this screenshot: https://postimg.cc/VSX0JYFF
Regards, P-THEMES.
This was not what I wanted, but I gave up, I won’t, thank you for your interest.
Hello, @drcslm,
I’m sorry to hear that what I provided wasn’t what you wanted, but I appreciate your feedback. If you have any suggestions for how I can improve or if there’s anything else I can assist you with, please don’t hesitate to let me know. Thank you for considering my offer.
Regards, P-THEMES.
Hello I noticed that when I updated the theme, all my product prices are no longer displaying both on the frontend and even in the WordPress admin area.
Are you guys aware of this or is there something I need to do?
Hello, @tommysyn,
Unfortunately, there is no such issue with our latest update, the issue is on your site only.
Please make sure that you have properly updated the theme and porto-functionality plugin as well.
Also Please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third party plugins one by one and check which one is creating the issue on your site, and try to reach out to the Plugin Author for further help on this.
And if the issue will still persists then please remain all the third party plugins deactivated on your site and provide us the permission to debug your site which includes deactivating all the third party plugins and on site Customziation as well. We also request you to please share the site WP Admin URL and Credentials with us as well for further investigating the issue on your site via our support forum.
Note: Please take the complete backup of your site before following the above steps as that might affect your site.
Regards, P-THEMES.
Hi! I have a live shop that was made with Porto theme and WPbakery builder. I would like to refresh/rebuild the shop, but this time with Elementor builder.
What is the easiest/optimal way to move from wpbakery to elementor, given that we are talking about live shop. And that i want to use/import new template.
Thank you
Hello, @igorjup,
Thanks for using our theme and for contacting us.
It is recommended to use only one-page editor on site (WPB or Elementor). Do not edit the same content using both of them, because it may cause conflicts.
You can change the editor, but in this case, you will need to re-create all content, that was created using WPBakery, using Elementor manually. There is no automatic converter, unfortunately.
OR you have to start again from the scratch on a very fresh Wordpress…
Regards, P-THEMES.
When one or more roles are selected in Porto settings to display price, visitor don’t see button anymore and it’s a bug.
Hello, @optimizgroup,
I hope this message finds you well.
Regarding the issue you raised, I understand that the “customer” option to view role prices only displays the prices and “add to cart” button to customers who are logged in, and not to those who are not logged in.
Additionally, the display of the “add to cart” button is dependent on the prices being shown.
I would like to clarify that this option is designed to show prices and the “add to cart” button only to the specific user roles that have been selected. If only the “editor” and “customer” roles are selected, then only those users with those specific roles will be able to see the prices and the “add to cart” button.
Please note that this behavior is not a bug, but rather a deliberate feature built into the theme. If you require any further assistance with this issue, please do not hesitate to contact us.
Regards, P-THEMES.
Hello, @optimizgroup,
Ok Thanks for your explanation, we have noted it down, and will try to fix it in the upcoming updates of the theme, we appritiate your patience and understanding.
Regards, P-THEMES.
Hi,
in the demo 24 https://www.portotheme.com/wordpress/porto/shop24/ can i use the shop and carts as download button , same made on: https://indicatorspot.com/ ?Thanks
Hello, @Marwanist,
For the downloadable products, Its the WooCommerce default functionality and you can read more and all about it here: https://woocommerce.com/document/digital-downloadable-product-handling/
Regards, P-THEMES.
Hi,
Can you identify which demo used in this site: https://indicatorspot.com/The site using Porto but not clear for me which demo he used.
Hello, @marwanki,
The site you shared with us, is using the Shop Demo 24: https://www.portotheme.com/wordpress/porto/shop24/
Regards, P-THEMES.
Error on latest update/possible bug: porto notice: curl error 28: ssl connection timeout Also unable to edit theme options > customize this gives a blank screen, reverted back to an older Porto version fixed it.
Hello, @coheed1984,
The error message “curl error 28: ssl connection timeout” indicates that there was a problem establishing a secure SSL connection between the server and the client using cURL.
Here are a few things you can try to resolve this error:
1. Increase the cURL timeout: Sometimes the SSL handshake can take longer than expected, leading to a timeout error. You can try increasing the cURL timeout value to give the SSL handshake more time to complete.
2. Check your SSL certificate: Make sure that your SSL certificate is installed correctly and up-to-date. You can use an SSL checker tool to verify that your SSL certificate is valid and that there are no errors.
3. Check your firewall: It’s possible that your firewall is blocking the SSL connection. Check your firewall settings to make sure that port 443 (the port used for SSL connections) is open.
4. Contact your hosting provider: If none of the above steps work, it’s possible that the issue is with your hosting provider. Contact your hosting provider for assistance with troubleshooting the SSL connection issue.
I hope these tips help you resolve the “curl error 28: ssl connection timeout” error.
And regarding the theme options >> customize gives you the blank screen, we suggest you to please turn ON the debug mode of your site and check what error appears on your site, and share the error screenshot or error with me here, so that I will further investigate it for you and help you out if possible.
Regards, P-THEMES.
Do you have a functionality to override product image swatch thumbnail. per variable like https://imgur.com/a/SBweTdG .This of this plugin https://wordpress.org/plugins/woo-variation-swatches/ . I reviewed your old video of swatches and not found it but i hope to be in current release.
My use cases is Attribute of pattern (Solid, Pattern A, Pattern 
And in each product will have different pattern images
Hello, @esaesa,
First of all, thanks for showing your interest in Porto WordPress
Please watch this video I have captured for you: https://streamable.com/k8ml8o
Hope this will clear your thoughts…
Regards, P-THEMES.
I saw the video. And my answer to my quesstion will be, No Now can i disable porto image/color swatches and use other 3rd party plugin which i mentioned in my original comment
Hello, @esaesa,
You can simply change the color/image swatch as the default WooCommerce dropdown for variation selection from the Theme Options.
And regarding the plugin: If you would like to use a third-party plugin to meet your requirements, please note that this is done at your own risk.
Regards, P-THEMES.
Hi,
Since the last update, we no longer have the skin options block (#skin-meta-box) for each page or post on the back office.
Hello, @webprintservices,
Please edit the page and click on the “screen options” and then check yes the “Porto Skin Options”, finally check back to your site after clearing the browser cache.
Please refer to this screenshot: https://postimg.cc/5Yy8N4md
Regards, P-THEMES.
Thank you for your answer, but if we come to ask you that it is because the block has completely disappeared even in the screen option tab here is a screenshot : https://postimg.cc/5X4sWJQj
Hello, @webprintservices,
Then we suggest you to please make sure that you have updated the Theme and Porto Functionality plugin properly.
OR
Please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third party plugins one by one and check which one is creating the issue on your site, and try to reach out to the Plugin Author for further help on this.
And if the issue will still persists then please remain all the third party plugins deactivated on your site and provide us the permission to debug your site which includes deactivating all the third party plugins and on site Customziation as well. we also request you to please share the site WP Admin URL and Credentials with us a well for further investigating the issue on your site via our support forum.
Note: Please take the complete backup of your site before following the above steps as that might affect your site.
Regards, P-THEMES.
