466 comments found.
Hi. I am interested to buy but I want to ask first if when you will have an hourly room booking feature? So that we can accommodate people who wants to stay to our room for like 3 hours or 6 hours or 12.
Hello Juliuscabanting,
Currently, the theme supports only per night staying.
Regards
Hello 1. Can you pay for reservations with WOOCOMMERCE?
2. Which reservation plugin do you use? you can get a demo or a video to see how the backend is
Hello Fsan2val,
1. Yes, we have Woo integrated for booking.
2. The theme has its own booking system, and Woo system for you to choose.
We do not have the account to check the backend currently.
Regards
Greetings, pre-sale question. Is it possible to use an external booking service with your theme? Need the page just for presentation, each rooms book now button should be linked to a custom URL.
Hello Gronzo,
Yes, you can choose the affiliate booking button in each room.
Regards
Hi i want to use this for hot tub rental but need to include a delivery fee based on distance is this possible ? https://wordpress.org/plugins/distance-based-shipping-calculator/#:~:text=In%20your%20WordPress%20dashboard%2C%20go,link%20to%20activate%20the%20plugin.
Hello Wearedesign,
If your business accept day payment plus fee by distance, then I think our theme will work.
Regards
Hello, it would be very important for me to block the day before check-in and the day after check-out. As far as I can see, there is no automatic option to set blocking days before and after the check-in and check-out period. I sent an email requesting clarification on how to proceed, but I believe they have not had the opportunity to check it yet. I appreciate your help with this configuration. Regards.
Hello Vitomrms, please open a ticket in our support system https://uxper.ticksy.com/, our developer will check for you. Regards
Hi, i have repurchased liscene so that i could extend support, but when i enter the purchase code, it just says a ticket is already open with that purchase code, and when i got to the old tickets it just justs tickets expired purchase further support. Which i have already done.
Hello Jbleakly,
You can add Questions to the current ticket you created. We will answer them all at once.
Regards
Hi, this is the message when i try to do so. “Sorry, the support license on this ticket has expired. The ticket owner will need to extend their support license and submit a new ticket.” It will also not let me create a new ticket even though i have extended my support
Hi there. Is there a way to share the demo website without showing the right side widgets? The ones that say “demos” and “buy now”
Hello Rechept,
The right button widget is for demo only. You will not see it on the site you purchase.
Regards
Hi support, Can the woo-commerce words like cart to booking, product to room and also the checkout page to book without any payment gateway just email exchanges
Hello Kodecity,
1. You can use Loco Translate to change texts of the theme.
2. You can choose the Booking Contact form in Edit Room, so guest can email/send email to hotel owner.
Please create a ticket at uxper.ticksy.com to get more support from our team.
Regards
Good morning! I have been using your child theme for some time now, and I have always had some issues with the Elementor PRO headers and theme widgets. Currently, the sticky menu mode is not working, and I noticed that there have been many updates for Elementor, Elementor PRO, and the theme. Can I safely update to the latest version? Also, my PHP version is 8.1.18. Is that compatible with the updates?
Could you kindly assist me with this? Your feedback is very important to us.
Thank you!
Hello Marry14,
1. Sticky menu: If you use Elementor Pro header builder, you may need to find its settings for the sticky. Maybe you can create a ticket at uxper.ticksy.com so our team can help you with this.
2. Elementor: yes, you can safely update to latest Elementor. We are using the latest for our theme.
4. It will compatible with PHP 8.1.18.
Regards
Hello,
For some reason, whenever i make a change on the website, i have to clear the browser cache to view the change. Otherwise i still see the previous version.
Can you fix this?
Thank you
Hello Beachlizard,
That is the browser cache, which is on client machine. The clients have to clear their browsers to prevent it from loading the cache.
Regards
Hi team,
Everytime i change the currency in woocommerce, it changes back to default and i want to use Naira
Hello Kodecity,
Please create a ticket at uxper.ticksy.com to get support from our theme for this issue.
Regards
No one had replied my ticket and also, my changes dont reflect on the website… Kindly help fix this
Hello Kodecity,
Very sorry, we are checking the issue and will reply to you very soon.
Regards
Hello I would like to know if its possible to manage multiple properties, like different apartments in different cities?
Hello Domusgenial,
You can have as many rooms as you want. But the room feature cannot be grouped by location. So for example, in the search page, you cannot filter room by city.
This is not for listing hotel from multiple vendors.
Regards
Hello, I hope you are doing well. Is it possible to set the room price per day instead of per night? I need the first day to be included in the calculation.
Hello Vitormcs,
The current room price is for nights only. If you want to discuss more about the feature, please send us an email: support@uxperco.
Regards
Good Day, is it possible to make booking for a few hours instead of days? So multiple bookings can be made in a day.
Hello Seyia35,
Currently, the theme only accepts booking by days only.
Regards
hi! nice theme! i have a problem. after i installed polylang, footer is hidden. i changed it , made a new one but still it does not show. how can we fix that?
Hello itplus19,
Please create a ticket at https://uxper.ticksy.com to get help from the support team.
Regards
Good morning,
a question about the room reservation. Is it possible for a room with a double bed, to have a price for 1 person and a price for 2 people ? As is often done in the hotel industry. I don’t see that in your demo!
THANKS
Hello Astango,
Currently, the theme does not have that option. The room price is calculated for the two persons.
Regards
Ok thank you for the answer. It is a weakness of the theme, I hope you can take this essential option soon, It s never same price for 1, 2 or 3.
I send a message (ticket) to the support for technicals problems, how long it takes to have answer ?
Thanks
Hello Astango,
Our team is checking your questions.
Please check our support policy here for more information.
Regards
Thank you
Hi, is possible disable children field?
Hello Vitormcs,
Yes, please create a ticket at uxper.ticksy.com or support@uxper.co to get help for this issue.
Regards
Hello,
Currently “top menu items” on sandwich menu dont work!
The visitor can’t click on the “Rooms” link on Top Menu item. https://nuss.uxper.co/apartement/How can we fix them and “Top Menu item” work as a link?
Thank you
Hello BeachLizard,
You can go to Appearance/Menu, find the link for Room. Currently, it is like ”#”, replacing that with a link.
You can create a ticket at uxper.ticksy.com or support@uxper.co to get help from support team.
Regards
Hello,
It’s a link , but it doesnt work (also on your demo site) The screenshot is from your demo site.
https://share.getcloudapp.com/geuEmdpWHow can we fix the “Top Menu item” to work as a link?
Thank you
Hello BeachLizard,
In our demo, the top title, like “Room”, is not supposed to navigate visitors to anywhere. It is just for indicating that there are sub items.
Please try my previous answer to modify it or create a ticket at uxper.ticksy.com or support@uxper.co to get help from support team.
Regards
Hello uxper_support,
My support has finished ( ididnt use it on time) and i cant create a ticket.
I believe this is a bug, any Top Menu link i add it doesnt work, it acts only as drop down menu -> https://nuss.uxper.co/apartement/
Can you fix this?
Thank you
Hello uxper_support,
Did you received my email?
Thank you
Hello Beachlizard,
Yes, we received it, will write back to you with a solution soon.
Regards
Hello uxper_support,
You replied the same thing that doesnt work also on your demo!
“top menu items” on sandwich menu dont work! The visitor can’t click on the “Rooms” link on Top Menu item. https://nuss.uxper.co/apartement/
How can we fix them and “Top Menu item” work as a link?
It’s a link , but it doesnt work (also on your demo site) The screenshot is from your demo site. https://share.getcloudapp.com/geuEmdpWHow can we fix the “Top Menu item” to work as a link?
Thank you
Hello Beachlizard,
It has been a few days since we asked you for accessing the site to check the issue and our solutions. We have not received any responses.
Are you able to provide us with the information to investigate your issues?
Regards
Hello,
I have sent you the credentials, but you could also fix it in your demo site.
Thank you
Hello Beachlizard,
I do not receive the credential. Can you tell what is the name of your site/email?
Regards
Hello BeachLizard,
We just back from our Independance Day Holiday. Is you email “Addicted Web Design”?
Regards
Hello! Can I use the theme without booking options? Thank you!
Hello Mos-Martin. Yes you can disable the booking system.
Regards
Hello, I hope you’re doing well. I have two questions that I would like to have clarified. The first is whether it’s possible to add mandatory items in Room Services, without being able to change the quantity afterwards when adding the room. The second question is whether it’s possible to add a variable extra fee every 10 days. Can this be done?
Best regards.
Hello Vitormcs,
These twos are currently not supported. However, there is a work around for 1st issue, depending on the case. The second might be in the later updates.
Regards
Okay, Thanks. Regards.
Hello Vitormcs,
If you want the work around for the 1st issue, please send an email to support@uxper.co to discuss more.
Regards
