12808 comments found.
Hello. I think i have a broken theme. I am unable to upload the theme using admin dashboard. When i upload using FTP, style sheets are missing. Its is important to note that my hosting is okay. I had uploaded the theme before,then reset my site. On re-uploading,I keep getting error 503.
Hello
Before install theme and import demo data, please be sure your server meet our requirement bellow to make it work normal:
https://travelerwp.com/what-are-the-travelers-requirement-system/Please check your site again.
Thanks
Hello,i have managed to upload the theme,but whenever i do i get missing style sheet error. My home page has no header and a bunch of other things are missing
Hi,
You can post ticket on our support system here: https://shinehelp.travelerwp.com/
Then our support team will check it for you better.
Regards
It is time to remind you AGAIN, that the bug with DISCOUNT BY NUMBER OF DAYS (Rental) was reported months ago, but was not fixed on the latest 2-3 updates !!!
https://www.youtube.com/watch?v=q9SIwD-9K4Y – Discount by number of days still does not work – 100 % discount is calculated on every rental booking on the site (with or without discount option set by partner) – Hotels elements (as room No) are displayed on booking page (for rental) – Discount rate does not show on single rental page With the latest update, there is a problem with hotel room (discount) as well https://www.youtube.com/watch?v=CHYP_cPel-k Do you have any plans to fix this problem in the near future ? P.S. i ALREADY SENT SEVERAL EMAILS TO YOUR SUPPORT EMAIL… BUT WITHOUT ANY FEEDBACK !!!Hi,
You can post ticket on our support system here: https://shinehelp.travelerwp.com/
Then our support team will check it for you better.
Regards
hi dear is there a possibility to change the label of the services on the theme For example: instead of Hotel=> apartments instead of car=> taxi is this possible on this theme?
Hello
You can use Poedit to translate special text of theme:
https://travelerwp.com/how-to-translate-your-theme-by-poedit/Regards
How come you don’t answer your tickets? Here in public you can comment and sometimes help but the ticket help is a joke. I asked for 1 simple thing and there is no reply. So please help me or put your “well documented” files in place so I can help myself. Here is my question: When I use WPML I see room slider only on eng version. On other languages it is missing just like results of a room search page.
Hi,
Please follow the ticket for all details.
Our team will check and response to it soon.
Regards
I have, one ticket is no help et all (just we don’t support that kind of help) and the other which is more important because the theme is not working with wpml is not answered for over 2 days…
Hi,
Our time zone GMT +7
Working time 8:00 AM – 5:30 PM Monday – Friday
If you post ticket in weekend, please wait for new reply from our team.
Regards
No, no, no… the ticket is waiting for an answer and in the meantime the other tickets from other users are being answered. Your system that shows all the tickets being posted from all users are clear on how you approach your support.
I can see all your tickets has been answered by our team here https://prnt.sc/mBgnUmIXMptX
Regards
Hi i have canceled a car booking order, but the car is still not available for the days of the canceled order. How can i make it available once again? Thanks
Hi,
You can post ticket on our support system here: https://shinehelp.travelerwp.com/
Then our support team will check it for you better.
Regards
Greetings, I would like you to please review the template since the latest update is super-mega heavy and it takes too long to load it, which is not prudent or satisfactory, also when the main plugins of the template are usually installed after several attempts or are installed , since it gives error for the installation
Hi,
You can post ticket on our support system here: https://shinehelp.travelerwp.com/
Then our support team will check it for you better.
Regards
hi how do I edit the template of Hotels, rooms etc ? Is there a possibility to remove the booking widget on the hotels page?
Hi,
Unfortunately, our theme does not support to edit service page yet.
Regards
I’m sorry to leave still another frustrated comment for this theme… We have reported a new bug in the support and they ..work for it about a month now! They suggest us to wait indefinetely without having – or seem to not having -the understanding that this bug is causing serious problems to a production site… This is outrageous! We have paid for extra supprt cause we had many problems with this theme and the delay fo support makes me doing second thoughts… We need a solution now, or at least a serious client brief about the bug we reported..
Hi,
Our team is checking the ticket for you now.
Regards
Hi, I’m sorry, they didn’t check anything. They say they fixed it but the problem still exists!
I want to buy this product I tried the demo. However, we cannot add a tour to the cart together with the rental car. When we return to the homepage, the basket is empty.
Hi,
Our demo site is using Modal Booking method. So you can not preview Tours in Cart page that come from Woocommerce Booking method.
Regards
room details not loading correct. seems there is a bug need fixing, ticket opened and appreciate your usual prompt response and pro support
We will check and response to your ticket soon.
Regards
Not sure if this is a bug or not, but still the issue not solved, the main issue that the page not loading properly !!! after search when you click on room details is show odd https://www.hluxuryhotel.com/hotel_room/deluxe-room/
please check the ticket and reply URGENT
I don’t see all of the demo for importing. I have installed required extension but there is still no all of the demo sites listed. Your docs links are not working and in order to register for support on your site you need my date of birth?? Not a good start for this theme so far…
Hi,
You can follow our videos to install theme with all require plugins
https://www.youtube.com/watch?v=_N6YQV4TDh0&list=PLKwVkOFkT-MYozhDeR8PKarhL7To_9npN&index=2 https://travelerwp.com/how-to-download-and-install-theme/Regards
The name of that demo is not the same on the import page… just FYI, I have imported it at the end
Your docs.travelerwp.com returns 404 (and it is not under ssl)
The Theme is not working as i want can you refund my money please
Hello
Before asking for a refund request, please check on Envato Customer Refund Policy here:
https://themeforest.net/page/customer_refund_policyWe won’t be able to process any request which does not belong to those needs.
For more detail, you can please raise a refund request then wait for the process and management from the Envato team.
Thank you for your understanding and help.
Regards
hi! nice theme! how can i use my custom icons for car features?
Hi,
You can post ticket on our support system here: https://shinehelp.travelerwp.com/
Then our support team will check it for you better.
Regards
Hello Shine_support
Can You Guide me For That
For Ho-Map https://homap-elementor.travelerwp.com/st_hotel/hotel-stanford/ Theme there is a possibility to hide booking option for sometime and keep the enquiry option ON only.
https://snipboard.io/iEItNd.jpg Attached Screen Short Please replyHi,
Unfortunately, temporary, there is no option to disable the booking option and keep the enquiry option ON only for Hotel service yet.
Regards
Hi, how to change background image with !important??? i dont know why using random class image background and also important, that very difficult to change
Hello,
Which place you cannot change the image? Kindly give URL and screenshot for a better understanding
Please feel free to contact us if you need any further information
Thank You and Best Regards!
about us page the header image https://paste.pics/NRRGT
how to have refund?
Hi,
You can edit the page and set Feature Image of the page to display there.
Regards
your theme is not compatible elementor all my widget have to be integrate manually sorry i cant i need refund please
Hi,
You can post ticket on our support system here: https://shinehelp.travelerwp.com/
Then our support team will check it for you better.
Regards
It is time to remind you that the bug with DISCOUNT BY NUMBER OF DAYS (Rental) was reported months ago, but was not fixed on the latest 2-3 updates !!!
https://www.youtube.com/watch?v=q9SIwD-9K4Y – Discount by number of days still does not work – 100 % discount is calculated on every rental booking on the site (with or without discount option set by partner) – Hotels elements (as room No) are displayed on booking page (for rental) - Discount rate does not show on single rental pageWith the latest update, there is a problem with hotel room (discount) as well
https://www.youtube.com/watch?v=CHYP_cPel-k Do you have any plans to fix this problem in the near future ?P.S. i ALREADY SENT SEVERAL EMAILS TO YOUR SUPPORT EMAIL… BUT WITHOUT ANY FEEDBACK !!!
Hello,
We apologize for any inconvenience caused. We have noticed this issue already and will be updated on our next version.
Please give us your patience and wait for the update. We are trying our best to release as soon as possible.
I hope you understand.
Thanks and Best Regards!
Hello, would be possible make a travel with fixed dates? for example: TRAVEL 1 TO MADAGASCAR (start date 5th June, return date 10th June), and when press “book now” go direct to billing details… ?
In the demo i am checking that always is mandatory choose a date from calendar, but i just need make: TRAVEL 1 with fixed dates (start and end) TRAVEL 2 fixed dates…. etc
thanks so much
Hi,
All the booking actions are require selecting date in calendar.
So it is not possible to book a service without calendar.
Regards
Hii,
Could you inform tell your teamwork to answer ticket 62367 which he is trying to ignore answering it for second time that related to the WPML which is not compatible with your optiontree that you have built your them depending on it.
BTW, we have bought your theme depending on the info you have published that your theme is compatible with WPML which we think it is not.
Br,
Hi,
We just ended the national holiday.
Your ticket will be responded as quickly as possible.
Regards
Hello. I like the theme but i have a question. Because i want to use for my 3 houses where is in the same city. Can to disable the city field? I want the client choose only dates and persons numbers.
Hi,
Yes, it is possible to hide it.
Regards