6627 comments found.
hi I can’t find White Label Branding on my theme
Hello Haraghon2,
Thank you for contacting us and for using XStore.
XStore > Plugins Installer > find https://prnt.sc/iHg6Kmi09b2q and activate the plugin.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Hi How do I put the theme into catalogue mode? Will there be any problems reverting back to shop mode, when we need to. Thanks
Its okay I found it thanks
Hello Donal13,
Thank you for contacting us and for using XStore.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Hello, where can I see page optimization? do you have such pages? I checked the demo pages through Google, but the pages are not optimized there.
Hello Ddumaa,
Thank you for your interest in our theme.
Here is an example with our demo – https://pagespeed.web.dev/analysis/https-xstore-8theme-com-elementor2-marseille04/ejnxsgcx9j?form_factor=desktop
General site speed depends on many factors – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website , not just on the theme, but our theme is fully optimized.
Google Pagespeed (and now GTmetrix) always scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems.
Anyway, if you buy XStore and site speed is not suitable for you after cache plugin installation, content optimization we’ll be able to give you a refund.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
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Hi, I am trying to add filter on my side bar. It seems to have some trouble. I tried YITH filter, Husky and the default that comes with the theme/WooCommerce. They are not displaying on the side bar. Sometime one category filter does appear. Can you help? is there a known issue related to this? I have tried disabling all the plugin except for WooCommerce. Still same issue.
Secondly, the theme is slow? I have tested it with other theme and it came to a conclusion that xstore is slow for me.
It has come to a point where I am considering to change theme. But that will cost me hours of rework.
Hello, TheNextRex,
Thank you for contacting us and for using XStore.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Hi, I bought theme based of number of sales and demo and your marketing and numbers , but the whole theme seems very heavy on server i check frontpage which from demo and no any plugin install and give me 1.8 sec to open and make the website very slow.
I tried other themes and they are way faster like siteground plugin. sorry for that
May I ask for a refund please?ThanksHello, HusamSafari,
Thank you for contacting us and for using XStore.
Please contact us via the form on this page – https://themeforest.net/user/8theme and provide URL of your site.
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sure ( Done ) thanks
I just want to hide it in mobile version, this is not in your theme, please add this in your theme, in mobile version
Hide breadcrumbs in mobilr version…
Hello, PabloGamma,
Thank you for contacting us and for using XStore.
Custom CSS code can be used, for example:
.page-heading {
display: none !important;
}
Theme Options > Theme custom CSS > Mobile.
If you need further assistance, please submit a topic on our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/. If you would like to request a new option, please submit it via the form on this page: https://www.8theme.com/taskboard/. You will need to log in to your account on our site or register using your purchase code.
We hope this information is helpful.
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8theme team
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Hi do you provide an installation paid services? for HM please? thanks
Hello, Ahmadragaey,
Thank you for your interest in our theme!
Installing XStore is easy and straightforward. We invite you to watch this video to learn more – https://youtu.be/i7STFGZapx8
If you require paid installation service for XStore, please contact us via the form on this page – https://themeforest.net/user/8theme
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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Hi, I bought theme based of number of sales and demo but the whole theme seems very heavy on server and make the website very slow. I tried other themes and they are way faster. Why is this theme so slow and have pressure on server?
Hello, Megrisoft,
Thank you for contacting us and for using XStore.
Our theme is speed optimized. However, it is important to note that the overall speed of your website is not solely dependent on the theme you use, but also on your server settings, the images you use, and any third-party plugins you may have installed. We recommend that you read the following article for more information on how to speed up your website: https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website/. After that please contact us via form on this page – https://themeforest.net/user/8theme and provide URL of your site, so we can take a closer look.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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Hi, can you please guide to me as to how to change the color on the sticky menu when we start to scroll.
Hello, C64___,
Thank you for contacting us and for using XStore.
We’ve answered your topic on our support forum. Please check.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
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Thank you XStore team, accidently also posted here but you have already answered my question using your support ticket system. In the event anyone else needs to know how to change sticky color menu see here : Please go to Theme options > Header Builder > Header Sticky > change colors.
Hello, C64___,
You’re welcome! Have a nice day!
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8theme team
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presale question? i use elementor page builder and i want to edit single product page as my own but in demo i saw i cant do that because xstore have its own single page builder which is not good for me. please tell how i will edit single product page. because it said content not found go back giving error in elementor. it wont let me edit single product page why? how to solve this?
Hello, Foleyalex259,
Thank you for your interest in our theme.
Our Single Product Builder can be disabled via Theme Options > WooCommerce. Then you will be able to use the Elementor Pro plugin to edit the single product page.
Elementor plugin has 2 versions: free and Pro. Elementor plugin author does not offer developer license for the Pro version and does not allow to built-in Pro version of plugin to themes. So, you’ll be able to use the free version of the Elementor but in case you want to get Pro version you will need to buy an individual license, our theme supports Elementor Pro.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
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tech support gives quick turnaround, a website like I want, you can do anything! Thanks!
Hello, Kosmok,
Thank you for using our theme and for providing your feedback.
If you have any questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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I am interested in buying this theme but would like first to know if I can set the add to cart button to be sticky in the single product page, and if icons can easily be added to menu links
Hello, Akadimi,
Thank you for your interest in our theme.
Please check these examples – https://prnt.sc/mXmA-Zq8ES40 https://xstore.8theme.com/elementor/demos/niche-market02/product/wooden-classical-golden-chairs/
We have 7 day money-back guarantee, so you could take a test drive right now by purchasing the theme.
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When sale will come? I need to buy this theme but I’ve only $29. I recently purchased web hosting and I need this theme. I can get it for free download but I want full licence so I want to buy it today. How I can get discount please help.
Hello, Foleyalex259,
Thank you for your interest in our theme.
We do not have any discount planned in the near future.
XStore is the most customizable and complete theme on the market.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
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8theme team
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Welcome Is it possible to increase the size of the fonts in the template?
Hello, Ssaleh5446,
Thank you for your interest in our theme.
Font size can be changed via Theme Options > Typography, Header Builder, and using page editor (Elementor or WPBakery).
If you have any additional questions or concerns, please do not hesitate to reach out to us.
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8theme team
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Beautiful And how can I change the look of my account page I want to register on a page and login page Can the registration and login page be customized?
Hello, Ssaleh5446,
Thank you for your response.
Loginisation/Registration functionalities come from WooCommerce plugin, so please read this article – https://woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings
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8theme team
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No, you didn’t understand what I mean I want to login to the page Create a new account on a separate page I do not want to register and login in one page
Hello, Ssaleh5446,
Thank you for your response.
Unfortunately, this option is not available in our theme.
We recommend that you contact the WooCommerce support team for advice on this matter.
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Hello, the page loads fast when I’m not logged in, but when I log in to my account I notice how everything starts to load slower. I have WPROCKET but I don’t know how to fix this problem.
Hello, Clajador23,
Thank you for getting in touch with us, but we can’t verify your purchase.
Please contact us via the contact form on this page – https://themeforest.net/user/8theme , provide your purchase code and URL of the site.
Thank you for your cooperation and we look forward to hearing from you soon.
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Hello, when I activate the theme, the button in register form disappear. is there an option in the settings of the theme ? thanks
Hello, Ccristallo,
Thank you for contacting us and for using XStore.
Please contact us via the form on this page – https://themeforest.net/user/8theme and provide a screenshot of the page from where the button in the register form disappeared.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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Hello Rose, thank you for your answer. I fixed the issue it was a problem of my custom css. thanks again best
Hello, Ccristallo,
We are pleased that you have resolved the issue.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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Hi Support team, I need urgent help. I am using this theme. How to change “Login to view price” I want to hide/off this option and Also want to visible price without login to view price. https://www.ukbdoutlet.com/ Best Regards
Hello, Ukbdoutlet2023,
Thank you for contacting us and for using XStore.
Please check settings in Theme Options > WooCommerce > Shop > Catalog mode.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you via support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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i have some points that need your help 1- when am try to edit WooCommerce features in theme customization panel it shows “You need a higher level of permission.”
2- am using variable products, is there anyway to make the add to cart button in home page and archive pages to automatically add default product data to the cart without open the product page
3- how to disable Compare feature
thanks in advance
Hello, Diryux,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon on the forum.
Kind Regards,
8theme team
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Welcome I liked the theme Is it possible to remove the bottom bar in the mobile phone? And add a login icon in the top bar next to the cart icon
Hello, Ssaleh5446,
Thank you for your interest in our theme.
Yes, these changes are possible.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
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8theme team
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Can you see examples of the same required Login icon next to the cart in the top bar on the mobile And without the bottom bar
Hello, Ssaleh5446,
Thank you for your response.
1/ Theme Options > Header Builder > Mobile > https://prnt.sc/isa_lBWGgSvv
2/ Theme Options > Mobile panel > Enable Mobile Panel > Off – https://gyazo.com/6f3443a7e07785a8ae895e598be5cc10 (the panel will disappear from the frontend once you Publish settings after this).
We hope this information is helpful.
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8theme team
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Hi Support team, I am using this theme. But, here the features are not working properly. theme slide, text heading, etc. When editing and updating elementor. If you want to see previous changes live, the edited work does not show. Best Regards
Hello, Ukbdoutlet2023,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We suggest that you try the following: go to XStore > Theme Options > Speed Optimization and set Remove Query Strings From Theme Static Resources to Off.
In case this doesn’t solve the problem, please submit a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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